Baer's Furniture
reviews and complaints

Baer's Furniture send a card with an invitation to a private sale. It said 65 percent off Sale.
The furniture salesman, reading the card/invitation shook his head and said, I can give you 15 percent off, not 65 percent. That was fraud number one. I needed a sofa quickly, but one that fit certain criteria.
Had to fit easily into the elevators, had to enter the apartment door, and was smaller than the previous sofa which we could not get out and had to rip up. The sale was conditional. Baer's furniture was too large and a cancellation called was made. Baer's will not refund the partial down payment on a conditional sale which was mostly paperwork. No furniture was scheduled for delivery, as it was not a final sale, no furniture was delivered as it was a conditional sale. Baer's is charging American Express for the full value of an item it never SOLD! Shop at Macy's! I'd attach photos but no Baer's Furniture is here. Baer's larceny needs to be known better.

This is why boards such as this one do the public a great service. Too bad most customers don't come here first before paying for an item. I am on of them - I believed the PR given to me to by a friend who only saw the set up rooms and never had to deal with them professionally. Thank you for writing about your issues, time to see if Facebook can help you! Didnd't the government try to outlaw huksters like these?

Hello fellow patrons who have purchased furniture from Baer's, Yes all of have the right to get your monies back or at least an exchange on a decent and quality product.
I had the unfortunate of working at Baer's Customer Service dept in Pompano Bch. FL. You are correct this company only cares about making and taking money from there customers and to @!#$%&? with their customers. The Service Dept does not give a damm about the customers or their employees. Employees are told how to jump how high because weneed the job. They do not respect the customers in any way nor the employess. This company is a very bad company While I worked a mere 5 weeks and I did my best forthe customers I was told to leave they said that I was not working out. They have 3 supervisors and none of them will take a customers to resolve a customers complaint only then when the customer threatens is the only time the supervisors will speak to the customer. Good Luck. RJ

This happened to me at the Boca Raton store also. I have called the manager at the store on numerous occasions and no return call or my money. I am owed $300 + dollars and this will be the last time that I will be using this furniture company and will NEVER reccommend anyone going there

I just had the very same experiencce with Baers. The sales rep will tell you that you can cancel at anytime..but the managers love to keep your money and not give you back you security deposit.

This is scary...I have had a call out to the manager for the past 3 weeks and no one will call be back. They kept my deposit as well, although mine was significantly less than yours.
I placed the deposit for a piece of furniture that would not work in my home due to size. When I returned the cushion, I inquired about a different item, but decided that it wouldn''t work in my home either. The salesman insisted that I did not need to do anything to cancel my deposit. One week later he called me to tell me "I need to hear from you or I can't refund your deposit." I have been exteremly busy and did not have time to return his call until last week, when I reqalized that they did indeed charge the deposit to my credit card!
I hope the above comment is not a sign that I'm headed down their path!

Buyer Beware! We have never experienced such rude and unaccommodating service in our life. Our sofa was delivered missing two back cushions. It has been 6 weeks and numerous phone calls trying to get the cushions delivered, to no avail. I called prior to signing at delivery and was told that the cushions would be sent out as "a priority order." I signed and that was my mistake. I trusted them on their word. I wish I had told them to reload it and not deliver until it was complete but was talked out of it by my Baer's sales-rep. This sofa was from their "better quality" line. My experience was anything but "quality."

It seems to me that crappy furniture would automatically equal crappy customer service.
Quality is inexpensive. Crap is expensive.

I agreed with you. I am having a nightmare with them as well.

Luckily, we did not purchase everything from them. We bought Tommy Bahama Lexington furniture, so I knew the quality. I worked with 3 different folks during my purchase process trying to get a decent sales person. Only the last one (who was on loan from another store) was helpful. The first two told me repeatedly that they were designers, yet were only interested in getting the fastest sale on floor items. When you asked about special orders they pretty much told you that this option was not reasonable (until they thought we weren't purchasing anything, then the special order because much more attractive). Both sales people tried to sell me high end items that simply would not fit in my area. One suggestion had a love seat abutting up to my tv console (6" room between them). We are not designers and repeatedly told them we were concerned. I had a floor layout and pictures with me, but they were interested in the overall dimensions of the room, not taking the existing furniture into consideration. They were awful. Tommy Bahama is fair traded and there was a sale on so we did buy a 4, 000 (on sale) sofa from them. I held back part of the payment just to help with any problems. I then read some of the complaints, so was prepared to refuse delivery on anything that had even the slightest problem, but luckily everything was okay.

Given the size of the furniture they were trying to sell me I asked what happened if it got there and didn't fit, the "designer" mumbled something about store credit. I am sure the 150.00 delivery charge would have been deducted also. The sofa I did get which was about the size of the ones they were trying to sell me WITH and arm chair or love seat just fits into the room. Anything else would have overwhelmed the room. If you go there PLEASE use your own judgement and do not listen to them because they tell you they are designers. Neither had any MA Design or other valid credentials on their cards, only designer or design consultant.

They also advertise all kinds of support with paint, room layouts, etc. NONE of this was offered or even hinted at during the sale. Any references to help where quickly diverted into another subject.

We went back for their clearance as they are the largest TB dealers in Florida (even something Lexington will tell you) and found 2 dining chairs that I wanted on clearance, I asked what was wrong with them and the manager (this salesperson was actually helpful with these type questions) told us he had no idea, but they couldn't be sold as firsts (implying figure it out yourself). When asking about the fabric insurance, he rolled his eyes and told us, of course they couldn't offer it. Even though I just spent 4, 000 on a sofa with them a few weeks prior, he still acted like we were homeless wandering in off the street and really should stop bothering them.

This site helped my prepare myself in case there was a problem and I hope this message helps anyone thinking about using Baer's. I would go there to look at the items and then get it from a reputable dealer who is actually qualified and interested in helping you. I have another 10, 000 or so to buy, but Baer's will not see a dime of it.

Lexington controls the price of Tommy Bahama furniture, so prices are pretty much the same everywhere, unless they are having a sale. I have gotten two different answers about whether the sale was on. That is just plain lying by one of them. I asked about a sale and got a response about a possible upcoming price increase. They are only there to get your money and then they are done with you.

Donot buy anything from Baers furniture. They say something and the managers are really rude and doesnt keep the promise. They still owe us money. Try Ashley's, if you are furniture shopping. You can cancel or keep..WITH a refund.

Please don't buy from Baer's Furniture. They won't stand by what they promise you.

Beware of this company. When they deliver furniture the delivery men call the store and make you talk to a representative who wants to know if everything is OK. Carefully inspect all pieces, removing drawers and looking over everything very carefully. Otherwise when you find damage they will use the phone call to deny responsibility. I received a bedroom set and everything looked ok upon first glance. When I started to put clothes in the dresser I noticed that 2 drawers were crooked and there was a small area of marred finish near the bottom. I called and asked that they come out and adjust the drawers and fix the finish damage. After a month and at least4 phone calls someone finally came and looked at the piece. He removed the drawers and saw that the piece had obviously been dropped and the whole left side was damaged. An attempt to repair had been made in an unsatisfactory manner. He called Baer's and for about the fifth time I heard about the delivery phone call where I said everything appeared ok. I was told I would receive a call about repairs shortly. After over 5 weeks had elapsed and several phone calls to customer service, having been hung by one service rep, I was told they would be picking up the piece for repairs. I'm not holding my breath waiting for a phone call scheduling the pickup. Stay away from this store.

We began our fiasco with Baers back in 2004, We purchased approximately $20, 000 worth of furniture from them. Our experiences mirror all of the other consumers' experiences articulated in this forum (damaged goods delivered time after time, incorrect items delivered, non-responsive and/or rude replies, ever changing managers that we dealt with and finally a blase' attitude from David Baer himself in the Sarasota store.) As part of our purchase in 2005, we bought a matching Natuzzi leather sofa and loveseat combo. As an add-on, we purchased the protective coating. In 2008 we began to notice cracking and roughness of the leather. We called and were told that Stain Safe, the company they had an agreement with, would send out a representative to inspect the damage. After saying that the sofa just needed to be cleaned with soap and water instead of the specially purchased cleaner and conditioner from Baers that we used diligently, he proceeded to make a mess of the sofa and finally said it needed to be replaced. We were contacted by Baers and GUESS WHAT! they don't have the same sofa. What they offered to do was exchange the sofa for one costing the same and give us 50% off of a new love seat. Of course just about every item in the store is 50% off of suggested retail therefore we would effectively just be purchasing even more furniture from them. They would not budge on price for a love seat! We are appalled that in this time of economic duress in the retail industry that Baers continues to operate with the same disregard for customer relations. We will do every thing in our power to ensure that word of their method of operation is made known to as many people as we can. I can only hope that through "word of mouth" Baers will feel the impact of their contempt for the customer and it will be reflected in their bottom line.

Oh, one additional point. The WRONG headboard shows up C.O.D! When everything had been paid for in advance. And their office couldn't correct the mistake.. terrible service and organization.

I can't believe that my experience is almost identical to the previous postings. We ordered a headboard, dresser and nightstand. Instead of a headboard, they delivered a footboard. After several calls to the store, leaving messages and not getting return calls, I asked to speak with the manager. He was not available, so I left a VM message. Never got a return call. He's Mr. Baer's nephew. Finally after additional attempts, got a call back from the salesperson who generated a re-order. After two more weeks of waiting, a headboard shows up - KING instead of a QUEEN! I called customer service, explained my problem, told them that I didn't want to talk directly to the store since they don't return calls, and instead wanted to talk to the customer service manager. That person was on the phone,' but I was promised a call back in 5 minutes. I said "are you sure, 5 minutes?" and expressed my doubt that would happen. Sure enough, I NEVER got a call back.

We're still waiting for the QUEEN headboard. If not here this Saturday, they can expect a CC disputed charge for entire bedroom set.

The company is truly disfunctional, and unfortunately a reflection of top management/ownership.

I ordered a complete bedroom set back in October 2007 from Baers furniture store but requested to have delivery in December. Painting & flooring had to be taken care of first. My experience was nothing short of a nightmare. From the start they brought the wrong size bedrails which would fit a California King bed which I did not have. It took them 5 tries to get the right and undamaged rails to me 7 weeks later. I lost pay due to having to take time off from my job 3 different days, to only have a failed delivery. Messages were left with Larry Baer who's voice mail said all calls will be returned within 48hrs. Well the coward never did call after leaving 2 messages.
Needless to say, the warehouse customer service was the worst ever and I promise I will never shop at Baers again . Truly lousy customer satisfaction! Bewarned!

kc

Baers furniture has nice stuff, but beware if anything goes wrong. There service and policies are terrible. If you buy use a credit card so you can dispute.

It amazes me when I see advertsing that says how great Baer's customer service is. They are crooks and liars and they could not care less about their customers! They get you in, sell you everything they can with a big smile on their face, but ask them to stand behind their furniture or provide any morsel of customer service and you are on your own. AVOID BAER"S FURNITURE at all cost. I am out over $12, 000 for my bad choice in furniture stores.

And, thanks for writing this article. I won't be buying Serta.

This is nothing short of ELDER ABUSE. Call your local TV station and make a complaint about this company. This is the kind of story that TV stations want to run (Elder Abuse). If this does not become a "story" on the news, perhaps your TV station has a program like we have in the SF bay area called "7 on your side" where a reporter gets involved and gets the bed company to perform for fear of appearing on the news.