Complaint Rating:

Company information:
Baer's Furniture
Stuart, Florida
United States
www.baers.com

My mother bought me a recliner from Baer's Furniture 14 days ago. She bought the chair from the Stuart location and I put the chair in the back of my truck and took it to Miami. The chair doesn't fit in my house, unfortunately, because I love the chair. I called the local Miami store and asked if I could bring the chair back to them for a refund or exchange. I spoke to Loretta who barked there was no way the Miami store would take back the chair and I would need to contact the Stuart store. So, I called the Stuart store and spoke to Dave Baer who is covering for the store manager. David told me he would not take the chair back since it was moved from the address it was delivered to. I would like to buy a chair that fits the space. My mother would like the chair returned and would be willing to settle for an exchange. The customer service this company dishes out is worse than bad, it's abominable. I can not believe they have been in business so many years. My sister purchased furniture from Baer's as well and some of the shipment was damaged. It took her half a dozen irate phone calls and several months to have the damaged furniture replaced. Whatever you do, if you're looking for quality customer service, do not shop there!