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4.3 1170 Reviews

Badoo Complaints Summary

375 Resolved
204 Unresolved
Our verdict: With a good resolution rate, Badoo generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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J
7:43 am EST

Badoo badoo customer service

I downloaded this app on my phone and paid, what looked like a one time fee to have more access. Within a few hours, I knew that I made a mistake. I took the application off. I then noticed a few weeks later that I was being charged every seven days. I contacted them and they don't refund. It was a hassle for me to even get to talk to them. I emailed them and they say to fill out on the feedback form. They emailed back saying that yet again so I do it again. At this point, I'm really irritated. They finally send a third email to say that they are canceling my subscription but I can still use it for the remainder of the seven days. I don't want to.. I took it off my phone for a reason! NO REFUNDS. I will not be recommending them to anyone! SCAMMED.

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8:22 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Badoo no answer to my problem feedback, id [protected]

These are the messages exchanged with the support and me. The problem lies in the identification. When signing in the site asks for further steps to identify the user. The page ask to take a picture with a hand up. I press the button, no picture is taken and another page appears now asking for a phone number to download the mobile app. My mobile has no internet and so I can’t download the app and this way no way to certify my identity. What else can we do to overcome this issue?
Your support up to now is useless and keeps informing to take the picture witch I already stated I can´t
Hope that you can help me.

thanks

Feedback, ID [protected]

03.11.2016 12:41 você escreveu:

Quando entro no site pede para confirmar identidade, mas não tira a foto que pede e meu telefone não tem NET. Agradeço que desbloque a pagina, sou eu o proprio que estou a aceder, não precisa confirmar.

Obrigado

03.11.2016 14:31 você escreveu:

Agora tambem não consigo entrar com a nova password. volta sempre ao inicio.
favor tratar de fazer um reset para poder entrar no vosso site

obrigado

04.11.2016 01:29 A Equipa de Suporte Badoo escreveu:

Olá Miguel Azevedo,
Agradecemos sua mensagem.

Verificar o seu perfil com uma foto ajuda a provar para outros usuários que seu perfil é verdadeiro e prevenir que contas falsas sejam registadas. Para continuar utilizando o Badoo normalmente, por favor verifique o seu perfil com uma foto. Isso levará apenas alguns minutos. Siga as instruções no ecrã!

Por favor, volte a nos contactar caso tenha alguma outra questão.

04.11.2016 18:06 você escreveu:

Pois é mas o meu PC tem cam e quando aperto para tirar foto ele passa para outra janela para baixar o badoo móvel e não tira foto.
É realmente um pessimo serviço que me estão aprestar e a verdade é que á varios dias não estou a entrar e a falar com meus amigos, é triste.
Agradeço a vossa ajuda e solução rápidamente

nuno.jpg 35.636 bytes

05.11.2016 19:52 A Equipa de Suporte Badoo escreveu:

Olá Miguel Azevedo,
Para nos ajudar a resolver o problema rapidamente, você poderia me enviar uma foto de tela do problema? Para enviar a foto de tela do seu aparelho celular, por favor escolha a opção para incluir um anexo na sua mensagem e selecione a imagem da sua galeria. Se está vendo esta mensagem em um computador, clique no link abaixo desta mensagem, para responder para nossa equipa, e depois encontrará um botão para anexar um arquivo.

Lamentamos pelo inconveniente mas uma foto de tela pode nos ajudar a identificar o problema mais rápido.

08.11.2016 16:10 você escreveu:

Boa tarde

É assim tão complicado resolver este meu assunto? Já estou assim à mais de uma semana, parece-me demasiado.
Obrigado por não fazerem nada

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K
2:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Badoo my profile kithyanna

You have blocked my account and said the reason was I am not a person or I am using pictures of others.I am a person all photos are mine and I paied a lit of money to be featured.I think you are unfair...i also gave a true photo as a verified member.I think you should reconsider your decision since there are a lot of fakes on your side but i am a real person.

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12:11 pm EDT
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Badoo allowing a paedophile and childmolester on the site

I complained to badoo about a childmolester and paedophile on their site and am awaiting police records to send them but they have said they will not delete the person's profile or even freeze it till they have the evidence and look into it. I find this totally wrong and allowing such a person on the site and to continue using it till they have the evidence.

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1:04 pm EDT

Badoo non refund

Currently in battle to retrieve money for unsolicited additional services.
Additional credits where added by my mistakenly hitting a button (conveniently located in the same space as the like button on a previous screen)
Anyone had similar experience?

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bobbypants
, US
Oct 13, 2016 7:13 am EDT
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Got my refund from paypal so don't give up!

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bobbypants
, US
Sep 30, 2016 4:25 pm EDT
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Something similar, 'Try Superpowers For Free' the screen says with no obvious mention of charging you £11.99 after 3 days. No refund possible is their response, though it is obvious by my speedy complaint that I didn't intend to agree to this payment. Plus they set up a monthly subscription with Paypal, cheeky b#stards. I have opened a dispute with PP now so we'll see where it goes.

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B
8:35 am EDT

Badoo stolen money from bank account

Joined Badoo 13th June 2016 for 3 months.I deleted my account and subscription 12th September 2016.On the 12th September 2016 they took out £27.99 from my account how have they been able to do this? I am very annoyed to say the least as I have been told also my account was still active for a while after, as my profile came back online for a while after it had been deleted.Please can someone look into this as I would appreciate a full refund.

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5:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Badoo unauthorized credit card charges

Date: 12.08.2016
Phone number: +[protected]
I was charged 80 Ron (approx. 18 Eur) on my credit card even after I have uninstalled the program from my phone. I request the money that "Badoo" stole from me to be refunded.

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8:01 am EDT

Badoo threatening, causing me harm.

My second complaint against this person the first one you didn't do nothing about this second one is a written statement that I have made from the police saying that Mr Paul Harris threatened the army has also tried to Suffocate me with a bag and threatened to kill me and other things I would like to tell you that I have made a letter I made a statement and I am on a crime a crime number now is 3735 50 51 6 so if you want to know anything more you can go through that number made my life hell at the moment because he constantly rings me up demanding what have I done but he is the one that's done it to me. You could tell your other customers or whoever it is that next person that comes along not too not even entertain him and he's a 42 from Braintree in his name is Paul Steven Harris

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4:49 am EDT

Badoo using photos and details without permission

I recently signed up on a teen dating website called "Hot or not". I included my name, age, whereabouts and a photo. Badoo has stolen this information and posted it onto Google Images for my family to see which I am very embarrassed about. Please get this photo taken off google images ASAP. My name is James Schumann. The photo and details can be found on google images if you type "James Schumann Port Macquarie". Whenever I click the image link to possibly get the photo taken down, I am let to a Chinese writing website in which I cannot read. THIS PHOTO MUST BE TAKEN DOWN NOW.

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2:25 am EST
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Badoo badoo on facebook

Hello I can't log in badoo site. First they ask for my mobile number for verification and then I get no button to log in. I tried many times and even though I get a number send to my phone I still can't log in. Please check and tell me how to solve this problem. Thanks,

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2:15 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Badoo I wish to delete this account & photos

My name is Sylvia Catharina Stolzenbach. My daughter put me on your site with several photos of me she cannot remember the password & I want out! Its infuriating that I cant get out of this, please delete my account @ once, Ive tried logging in through facebook, .. you keep coming up with a phone number verification, .. Im not giving you my phone number, I tried logging in through fb again youre wanting a phone number through skype. Respect my privacy, & delete this account at once, please & thank you. My date of birth is Dec. 8, 1977 you have me in Campbell River British Columbia, .. Well, .. newsflash, .. Im not there & I want this profile deleted immediately, .I do not wish to be a member of Badoo bad ju ju, .. enough is enough. Or Ill take legal action. Your timely response to this request is greatly appreciated Sincerely, Sylvia Catharina Stolzenbach :xx ~

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3:04 pm EDT

Badoo badoo dating himanshu sharma pixatra

.Himanshu said he is coming to meet me and my parents in dec...and on November 9th with lot of arguments he even said that he hAve conveyed his parents about our relationship and so on ...with that assurance and madly in love with him made me do all the things he wanted me to do even nude pics """and suddenly he stopped talking to me he didn't find the relationship compatible Why the questions where never ending and the world full of love care and importance vanished and left me just with pain lot of pain ...and then on 30th nov I came to knw he's already married ...I was been fooled cheated he made me a B.t.h I wanted to report this to police station a scam a torched all blames on me all problem in me why he ended the relationship ...and the false explanation he gave was bull s hit that his friend was talking to me taking his name lies lies lies that all was wht I got I emailed the entire chat history to Himanshu sharma's wife and guess what she was not even shocked ... She told me that's what he is and that what he been doing in his marriage and the reason she left for never coming back ... Will put more soon on this reality of online cheating ... All the chats all the photographs on a Facebook page describing the entire fraud and scam ...

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Nueve
, US
Feb 14, 2019 9:34 am EST

Dear person who posted this.
Im interested to hear more about your bad dating experience. I wonder if I know this person who lied to you and pretended to be someone else? Please email me @ nueve.dias.de.sol@gmail.com
Thankyou

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9:29 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
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Badoo - account blocked

Hi I'm bangz my badoo account was blocked and I have no idea why they blocked it. I never done anything wrong neither violated any rules. I don't know who reported me but I'm sure it was a mistake. Please unblocked my account [protected]@gmail.com. I'm just using this app last month only.. thank you very much.. Godbless!

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7:55 pm EDT

Badoo chat

I joined it Badoo a few days ago. then after visiting their site for a few days and not being able to send and receive messages because there was a annoying alert reminding me that I didn't have a such option called "Super Powers" which cost $12.99 which at the end I ended up becoming a member by purchasing those super powers just to send messages and be read by others. this took place on thursday night september 24 2015. then the next day I tried to send a message, but to the relief of evils I could not! ...there was again that same window telling me that if I wanted to send messages I must buy credits in order for me to chat. for me this sounded like a total rip-off, and I felt very mad and angry! ...So I contacted them and their answer was that if I didn't like it I could delete my account and leave their site, and that there was no refunds on their site. In conclusion for those who are about to join this site, I would like to tell them that this site is not just a waste of time, but also a place that everyday grows more and more with the contribution of every one who join their site, and badoo instead of appreciating such thing they turn against you, and all they want is to rip-you-off thats all. in my opinion websites like badoo should be banned from internet for ever and ever.

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2:56 pm EDT

Badoo debit without permission

I choosed the option " don't reload automatic "/ auto refill off - see attachment/ by payment of badoo, but they charged my account against my will and permission. I wroted a several times for the badoo customer service, still without sucess, they don't will give my money back. This is only a shameless fraud, not even apologized me. Be aware, never trust and never give your bank data for this cheating gang.

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4:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Badoo badoo payment

Never pay for Badoo ! I used this application, but as I realized this automatic refill thing, I immediately switched off. After that, against my will Badoo charged my MasterCard with approx.6 GBP ! As I asked the customer service, they cant help my, and they don't found my account!
I wrote them, that is interesting, because I currently used my account to contact you ! They don't will to give me my money back, and don't assist me to solve the problem. This is not a service, if the customer must write every day again and again and they play the dumb and dumber..
Maybe should say at first " really sorry sir, we will check your case, and will inform you asap"... nothing.. Shameless, unintelligent group of people, they earn a lot of money from this business, and don't interested for the people.. Avoid Badoo, or be very untruly !

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10:47 am EDT
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Badoo messages

Hello i have a problem with my badoo messages..i send messages to new users and they never read it..about 25 new users..never happened to me before so i create a fake profile and i sent a message through my original account..it never show up! i can still chat with the girls i was talked to the past but no to newones..anybody know how to fix this?is this a bug or something like that?

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9:52 am EDT
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Badoo - blocked account

I have been using badoo for a long time and have not violated any user terms, please unblock my account [protected]@gmail.com, I dont know who reported me but I am sure it is a mystake. I have meet up with a girl that messed with me and would probably report me but I am not sure, I have never done anything to her, she is just crazy. Please ublock my profile. Thank you

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1:10 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Badoo Verification of profile and blocking after adding my phone number

Badoo keep asking me whenever I open badoo dating site of verification of profile if it me and when they ask me too fill my phone number and I do that then they send me a code which I will add and immediately I add it badoo get my profile block for this reasion I send message nobody see's my message neither can they read it and immediately they also block my profile visitor pls badoo I dont want the verification of profile to keep appearing again whenever I open badoo for this reason i've lost so many of my friends pls am pleading I want to use my badoo without being block pls stop the blocking

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Jade Grioli
, US
Oct 16, 2015 8:14 pm EDT

I've tried logging in on my phone and will not recognize my Facebook account.I have not violated any rules at all.I have a stalker who is known to the police and he stalks me on the internet.I would appreciate being reinstated thank you

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9:43 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Badoo fake profile on stolen pictures

hello
this is anam from karachi pakistan i am a user of badoo and some one has made my fake profile on it and is spreading my number and my abusive pictures on it by the name of anum 29 i want the authorities of badoo to take srtict action against it and delete the fake profile as this is a very serious matter and need to be solved as quickly as possible please

http://eu1.badoo.com/0323059272/?r=38&p=1
the above is the link of the fake profile and the proof too please delete this profile and take dtrict action as soon as possible

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Badoo Customer Reviews Overview

Badoo is a dating-focused social network that offers a platform for users to meet new people. With a user base that spans across the world, Badoo provides features such as chat, photo and video sharing, and instant messaging. Users can create profiles, connect with others based on location, and use search functions to find individuals who share similar interests. The service is accessible via their website and mobile applications, catering to a diverse audience seeking social connections and potential dating opportunities.

Badoo In-depth Review

User Interface and Design:

The website layout and navigation of Badoo are user-friendly and intuitive. The design is visually appealing, with a modern and clean aesthetic. Users can easily navigate through different sections and features, making it easy to find what they are looking for.

Registration and Profile Creation:

The sign-up process for Badoo is simple and straightforward. Users are required to provide basic information such as their name, email address, and date of birth. Profile customization options are extensive, allowing users to add photos, write a bio, and specify their interests and preferences. Privacy settings are available, giving users control over who can view their profile and personal information.

Matching and Search Functionality:

Badoo's matching algorithm provides accurate and relevant suggested matches based on users' preferences and interests. The advanced search options and filters allow users to narrow down their search criteria to find compatible matches. The compatibility algorithms take into account various factors to ensure better matching results.

Communication and Messaging:

Badoo offers a variety of messaging features and options for users to connect with each other. Users can send messages, emojis, and virtual gifts to express their interest. The platform also provides chat rooms and forums for users to engage in group discussions. Additionally, Badoo offers video call and voice chat capabilities for more interactive communication.

Membership and Pricing:

Badoo offers both free and premium membership options. Free members have access to basic features, while premium members enjoy additional benefits such as advanced search filters and unlimited messaging. Pricing plans for premium membership are available at affordable rates, and the platform accepts various payment methods for convenience.

Safety and Security:

Badoo implements verification processes for user profiles to ensure authenticity. Users can report and block individuals displaying inappropriate behavior, and the platform takes swift action against such accounts. Measures are in place to prevent scams and fake profiles, providing a safer environment for users.

Mobile App Experience:

Badoo offers a mobile app that is available for both iOS and Android devices. The app provides the same functionality as the website, allowing users to access their accounts and use the features on the go. User reviews and ratings on app stores are generally positive, highlighting the app's usability and performance. The app is synchronized with the website, ensuring compatibility and seamless transition between devices.

Community and Social Features:

Badoo has a vibrant and engaged user community. Users can engage in various social networking elements, such as liking and commenting on each other's profiles. The platform also offers virtual gifts that users can send to express their appreciation. Badoo organizes events and meetups, providing opportunities for users to connect in person.

Success Stories and Testimonials:

Badoo has numerous success stories of real-life matches and relationships. Satisfied users have shared their testimonials, highlighting the platform's effectiveness in finding compatible partners. The platform also provides statistics and data on its success rate, giving users confidence in its capabilities.

Customer Support and Assistance:

Badoo offers reliable customer support that is available and responsive. Users can contact support through various channels, including email and live chat. The platform also provides a comprehensive help center and FAQ section for self-assistance, addressing common queries and concerns.

Overall User Experience:

Users generally report high satisfaction with their experience on Badoo. The platform stands out compared to other similar platforms due to its user-friendly interface, extensive features, and active community. Recommendations for improvement include enhancing the matching algorithm and providing more personalized suggestions based on user preferences.

Pros and Cons:

Key advantages of Badoo include its user-friendly interface, extensive profile customization options, and a vibrant user community. Limitations to consider include occasional fake profiles and the need for further improvement in the matching algorithm. Unique features of Badoo include its virtual gifts and the organization of events and meetups, fostering a sense of community among users.

How to file a complaint about Badoo?

Here is a comprehensive guide on how to file a complaint or review about Badoo on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Badoo in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Badoo. Mention key areas of concern, transactions with the company, steps taken to resolve the issue, personal impact, and the nature of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint or review about Badoo on ComplaintsBoard.com.

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