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Sony Complaints - Bad TV sets, terrible customer service and tech support

Review all Sony complaints

Sony

Posted: 2008-07-01 by Joseph Smart [send email]
Bad TV sets, terrible customer service and tech support
Complaint Rating:  0 % with 0 votes
Company information:
Sony
10368 new prue road
United States
Phone: 918 242 3477
www.sony.com

Sony has a large problem with their old WEGA TV technology. A blue blob appears in center of the TV set after about 1 1/2 years. Many of these TV sets cost in excess of $2000.00 and Sony support will blow you off if you complain and ask for compensation or repair. It is also impossible to understand their Tech support staff in the philipines. They appear to be talking Parrots instead of live people who actually understand the English language.

Sony just lost an Class Action lawsuit for other TV sets with a Green Blob in the center of the screen. If the U S Govt. was truly interested in the welfare of U S Citizens (as they claim) they would bar Sony from doing business in the U S as most all of their products are over priced and of bad quality.
Comments United States TV, Music & Video
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Comments

26 days ago by Jane [send email]
Sony customer service is terrible. I bought a camera in March 08. In May, I had to send in at my own expense because it would not turn on. Three weeks later I got it back but it still did not work. Called customer service and they want me to send it back and Sony will pay for shipping I should have label within 24 hours. Well two weeks later and 5 phone calls later, I still do not have the label. The "Supervisor" says they can try to mail me the label. They must be friggin kidding right. How can you try to mail a label (just do it.) My son will be married in 3 weeks and I will not have my Sony Cybershot. I will be purchasing another brand and I will let everyone of the 350 people attending the wedding that they should not purchase anything SONY.

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