Complaint Rating:

Company information:
ParetoLogic
1827 Fort St,
United States
Phone: none
paretologic.com

I have purchased a lot of software online in the past 10 years. I use the Internet 24/7, for work and play, so when I purchase a software program, I will usually research the programs that are available, and look for the best deal for the money, service, and results they offer before I purchase it. Of the thousands of dollars I have spent in software, I can honestly say that in most of the purchases, I was satisfied with the product, and the service. I purchased Reg Cure from ParetoLogic less then a year ago, and I feel as though I got ripped off! Because I use so many programs, I will re-install my OS on my boot hard drive often. Each time I did that I would have to email them to reactive a new reg key number to use the product. Several times I would have to email them 3 or 4 times before I would get a response from them. The last time I had to threaten that I would complain to someone about their service if they didn't give me a new register key. So most of the year I wasn't even able to use the software. Then the last time I reinstalled the software I was able to activate it without having to contact them, only to find out that in a few months I would no longer be able to use the service unless I purchase another year subscription. I am able to use most of the software I buy from years ago. It might not be an updated program but a purchase should be a purchase. I saw nothing that indicated that I was purchasing a year subscription. If I would have known that I wouldn't be able to use again once the year was up, I wouldn't have bought it. I Guess they figure that so they forget to mention it. That is just wrong! I don't know if the cleaner works or not. Every time I ran the program I would get the same reg errors to clean ups. A few of my photo software programs wouldn't work afterward so I would have to re-install them again. Because of that I would only use the program when my computer was really desperate. There is no way that I would buy another program from them when my year is up. It wasn't worth this years. I have purchased other maintenance programs again for their latest versions, if I like the software. I have bought System mechanics four or five times in the last 8 years. But I didn't have to, the older version would have still worked.

Sorry Reg Cure, but I give your program and customer service a big fat thumbs down!