Complaint Rating:

Company information:
Marietta, Georgia
United States

last may I added hd to my service.now keep in mind I had hd with them already with my store bought and owned recievers ...they said they moved the satelites and added some stuff so all my other 300.00 recievers was useless.and to continue I would have to buy not lease a new dvr reciever..another 300 bucks..the installer came out and said he didnt have a place to mount the new dish that was solid, and I said its a house the most solid thing around, , he just said he couldnt do it..so I said fine, I called and tolled his supervisor and he sent out another installer .who said '' we can put a pole here and mount it...instead the original installer even thow he heard the guy ...mounted it to a tree stump...probably still laughing!!
it worked for a year, and two weeks ago it fell over..I told Direct tv and they said there not allowed to mount them to trees ..well needless to say i tried to get it reinstalled, and it was set up for july 26 2008 ..between 12 and 4 pm..ofcoarse they called at 3:30 and said he would be late..i said I had to reschedule. well they called 5 minutes later and said that they would reschedule
tuesday, , then 30 minutes later dtv called and said they had to reschedul for them ..ok again i told them tuesday .then 30 minutes later someone left a message on my phone saying they came buy and couldnt get a clear line of sight, , I had all 5 satylites with signals in the 90's 0n the signal meters...and besides i was there when he so called arived and I didnt see him at all..well this morning i called and cancelled I i expect to pay atleast 500 dollars for a service I couldnt get anyway...I think Enron was more fair and why do I have a new contract I have been a loyal customer for over 10 years...Just take my advice, , Dont use direct Tv or anyone who says contract...