Complaint Rating:

I have had a Keocera K9 for years. About three or so monthes ago I decided to buy a newer model and update my phone. I bought an LG Flare, because I had no problems with Virgin Mobile before. First I tried to activate the phone and it would not work. I was told by customer service to call during the day time, as it was very late at night when I did this. Thier customer service is supposedly available 24 hours a day. It took me three days and four phone calls to activate my phone. When I tried to use the web browsing feature, it would not work. I called the customer service number and emailed their website so many times I honestly can not recall the number. Over the past three monthes this problem has not been fixed at al. Each time I speak to a new vioce who has no clue what is wrong and has no record of any of my other calls. The other day I was looking at the graphics that came on the phone when the screen turned white. I turned the phone off then back on again. The screen said hello like it always does, did a little virgin mobile intro like it always does then it went black and repeated this process over and over again. The only way I could turn the phone off was by removing the battery.