Complaint Rating:

Company information:
Best Buy
United States
bestbuy.com

My husband and I have had a Reward Zone card since 2003. In the beginning we recieved cetificates from time to time. I noticed however that in the last year although we have made several large purchases at Best Buy we had not recieved any certificates. Then I got a phone call from Best Buy saying we had 30.00 worth of certificates about to expire( why would they have certificates earned by money spent that expire) I went to the Reward Zone site under my husbands name and it said we had nothing . When I tried to call to get help with this issue I was treated rudely and even hung up on when I asked to speak to someone I could understand better, Every place I called just said the same thing, go to the website, no one listened to what I was trying to tell them. So I called the corporate number to lodge a complaint where I was told that the whole thing was my fault snce I was not presenting the card. I told them that we did present the card except for the times I didnt have it with us. On those occasions the cashiers had always looked it up under my phone number and given me credit on the card( or so I thought) . I waqs rudely told that first I could not put my purchases on my husbands card( in the store it shows as my name on the card as well) and the money came from the same bank account.Secondly that I was to go to the website and verify that I was being given credit for the purchases. When I told the so called advacate that I felt lied to then for years now that our phone number would get us the credit he basically said "oh Well" I told him there were times I shopped at Best Buy over Circuit City because I had the Reward Card but that had ended and that even though we were talking about a small amount of credit in the store this had left such a bad feeling toward his store chain that I no longer wanted to shop there, he basically let me know he really didn't care. In the present economy isnt about time consumers stared getting some respect for the money they give to these large chains? I am curious if any one else has had a similar experience.