Complaint Rating:

Company information:
UPS
55 Glendale Parkway, N.E.
Atlanta, Georgia
United States
ups.com

To Whom it May Concern:

I am writing to express my disappointment and distress with the UPS customer service that continues to be provided.

On December 20th. 2007, A personal shipment originated from my business address in Pennsylvania going to Connecticut. The package was pre-paid and left for pick up. As scheduled, the package was received by the UPS driver and sent. The delivery guarantee was for End of business on December 21st. 2007.

The importance of the information provided in terms of the delivery guarantee was tantamount to me sending out the item.

Considering the holiday season and the need for the item to be sent out on time and delivered, was the reason why it was sent out UPS ground in the first place. I could have used FED EX, DHL or the US Postal service, but I was told by other users that your service is reliable and should I need to have something sent out and be sure it gets delivered, I should always use UPS.