Complaint Rating:

Company information:
Sprint and Nextel
2001 Edmund Halley Drive
Reston, Kansas
United States
Phone: 800-639-6111
nextel.com

When I first switched to nextel I had a lot of problems but I decided to stay with them since I had agreed to a two year contract. When am contract was more than half finish they called me and said that if I renewed the same contract that I had then they would credit my account the amount that it was due at the time so I would not have a bill. After I had agreed I didn’t have problems but then all of a sudden I was going over my minutes every time I would call a rep would give me a different story. I had talked to 8 different reps in a two week time is how bad it was. They would always change the story and at one time one of the reps told me that I was right she seen where they had messed up that was after placing me on hold three and four times to "speak w the supervisor and get everything taken care of". Once my two year contract was finished my contract was changed and when I called them about it I was told that the rep that had called me about renewing my contract did not put everything in the notes. I had started to see a pattern that sprint reps only put what they wanted to put in notes because I had heard it too many times. One of the supervisors told me that he would reverse my contract so that I was no longer in the one year I wouldn’t have to pay they $200 cancellation fee and they would put the credit back onto my account and I would only have to pay that. Once I received my final bill as they called it the $200 fee was still there and I had to call them once more to get this straighten out. Once that was taken care of I received an email a couple of days later saying that my account was going to go to collections because it was pass due. I called to see why because my bill was not due for another two weeks. The rep claimed that it was due to me having a pass due balance. When I asked him why it had never been done before when I had a pass due balance or is it now because I had terminated my services with them. The rep tried to say that it wasn’t because I had terminated my services. I believe that nextel and sprint now has the worst customer service and they are always messing up your bill. When you go over your minutes they look for the numbers that you use the most and say those phone calls were the reason. I'm not going to continue to be cheated out of my money and sit here and argue with a phone company three and four times a day. If you have to do that then maybe they need to relook there services and customer services.