Complaint Rating:

Company information:
Best Buy
Woodbridge, Virginia
United States
bestbuy.com

Sooo my mom's dishwasher door was squeaky so she scheduled an appointment to have someone come fix it. Not only did the technician not fully fix the problem, he made it worse! Now the door doesnt close. If you close it, it pops right back open. AND when I tried to tell him that the door was still made noise and wasnt fixed, he practically ran out of the house because he had another appointment to go to and he would send someone else out.

Then I called to let them know how rude he was and to schedule another technician to come out. The rep couldnt get a hold of the scheduling person so she said someone would call me back w/in four hours. That didnt happen. I called the next day to schedule an appointment. They were trying to give me an appointment for eight days later, but I had the call escalated and a manager schedule for Thursday. The technician was supposed to call us between 7am and 9am to let us know approximately what time he would arriveno one called.

I called three times yesterday to see what the deal was. No one could get a hold of the technician. They all told me they were leaving him detailed messages and that someone �should be calling me back within an hour�. When no one called me back I called again and again. FINALLY, they got a hold of him last night only to find out that his truck broke down. He didn�t call anyone to tell them and that�s why he never showed up. So then they scheduled me for today.

Again, someone was supposed to call and the customer relations specialist even told me that she would especially call me between 9 and 930 to confirm that the technician called�no one called again. I called them again today to find out what the problem is. Turns out that they actually scheduled me for Monday! No one �confirmed� my appointment and they can�t come out until tomorrow. Ashley, the third person the call was escalated to today, told me that she was on the corporate level and if I called the corporate office that I would end up talking only to her so theres no point in calling. There is nothing else they can do and only schedule me for tomorrow. At 3 p.m. EVERY technician is double booked and no one will be coming out to our house to fix the dishwasher that they broke. And when I said that, she said, maam I didnt break your dishwasher. I was like, you represent Best Buy and someone that represents YOUR organization broke MY $700 dishwasher! So in turn, YOU broke my dishwasher!�

I swear, they dont give a flying F*&! about their customers. Ive talked to at least 5 or 6 people, half of them on the supervisor level and no one can do anything about anything. She just kept saying, �all I can do is send someone out tomorrow all I can do is send someone out tomorrow. Ive already advised you that theres nothing else I can do. Youre being uncooperative. I cant have anyone come out.

Just horrible. I cant believe Best Buys customer service would be so horrible. I am really shocked. I spent $650 on a dishwasher and another $250 on a warranty only to have their technician break my dishwasher! And even worse, it's taken all of MY time and MY effort and MY calling to get them to schedule appointments that they don't show up for. I have another appt. scheduled for tomorrow the 15th, if they don't show up again I don't know what else to do?!