Complaint Rating:

Company information:
Dell Computers
P.O. Box 977122
Miami, Florida
United States
dell.com

I have the credit protection plan on my dell prefered account. The company I worked for closed our office down in May of 2007. I had activated the credit protection plan and provided them all the requested papers and forms. The credit protection plan paid 3 of my monthly bills then the credit protection plan was canceled by dell financial. My dell account is now in collections and I am still laid off. I had spent over 3 hours on the phone being transfered from one person to another with no resolve. I had paid this so called credit protection plan for over 1 year and when I go to use it they cancel it on me. The only reason I was given was that I had a late payment. How could I have a late payment when the credit protection plan is the one making my payments??? Now I receive at least 4 to 8 phone calls per day from dell and their collections people wanting some money. I think it would be in Dells interest to pay my account in full and make sure there is no negative marks on my credit report before I turn all of this over to my lawyer.