Complaint Rating:

Company information:
United Airlines
United States
www.united.com

I have spent the past four days trying to straighten out a reservation. Today, I spent over an hour on the phone with refunds and then ticketing trying to get a $25 agent fee I was told I would not have to pay refunded to my credit card.

1. Tried to make reservations on line for unaccompanied 11 year old. System would not let me do it. I was told agent fee would be waived.

2. I painfully made the reservations with an agent that had a great deal of difficulty with whatever American accent I have. total was $516. I was again told I would not have to pay $25 agent fee. BELIEVE ME I would rather have used the web.

3. I never got an email confirmation. I called back with confirmation number Of course, agent got that wrong, off by one character. He also got the return date wrong. He put in August 1 instead of July 31st. I guess all he got was 1st. Anyway, that was corrected.

4. I find a $25 agent fee on my bank statement online. I call back on Friday July 1 to get that removed. I was told to call back Monday.

5. Today I call refunds and they tell me I have to call back reservations.

6. All reservations will give me is a $25 voucher.