Complaint Rating:

Company information:
MTN
South Africa

I AM SO DISGUSTED WITH MTN. THEY OFFER ABSOLUTELY NO SERVICE IN ANY WAY. I HAVE HAD A CONTRACT WITH MTN FOR THE LAST 4 YEARS. HOWEVER DUE TO THE GOOD DEALS THAT VODACOM HAS BEEN OFFERING I DECIDED TO NO LONGER CONTINUE WITH MTN AFTER MY CONTRACT WAS DUE TO EXPIRE. I HAVE FOLLOWED ALL THE CORRECT PROCEDURES BUT STILL NO SUCCESS. I SENT A ONE MONTH CANCELLATION LETTER BUT STILL THEY CARRIED ON BILLING ME. I THEN PROCEEDED TO PHONE THEM AND QUERY MY BILLING, I WAS TOLD THAT THE CONTRACT HAS BEEN CANCELLED AND THEY WOULD NOT BILL ME AGAIN. THEN I WAS BILLED ONCE AGAIN. THEY ARE SUCH LIARS. UNAWARE THAT I WAS GOING TO GET BILLED AGAIN, I WENT TO TAKE OUT A CONTRACT WITH VODACOM, THEY TOLD ME THAT THEY COULD PORT MY NUMBER, BUT MTN REFUSED, KEPT SAYING THAT I HAVE TERMINATED THE PORT WITH THEM PERSONALLY. WHENEVER I TRY AND PHONE THEIR CUSTOMER CARE, THEY ARE EITHER TOTALLY UNHELPFUL OR I GET CUT OFF. I WOULD KINDLY ADVISE ANY ONE NOT TO EVER DO BUSINESS WITH MTN.