Complaint Rating:

Company information:
Barclay Enterprises
2275 LaCrosse Ave
Colton, California
United States
barclayent.com

This company attacked our membrane keypad repair for over a year while falsely claiming the manufacturer had solved the button problems. Even made up Frankenstein graphics and called our keypad "The Franken-Phone" They also attacked our keypad lifetime warranty as "mythical" while providing their own self-voiding 2-year warranty. Then overnight they changed to copying our keypad, admitted to the problems with the OEM keypad and claiming to have the only improved keypad, the original improved keypad and the only lifetime warranty!

They named their copy of our technique and obtained a trade-mark for "Perma-Pad" and also registered the name "Pad-Mate" FOR THE SAME PART! They use the name Pad Mate for the membrane keypad itself and then use the term Perma-Pad for the membrane keypad after it is installed. They use language and pictures to trick customers into believing that the Perma-Pad is a complete improved rubber keypad.

Their "lifetime" warranty is undefined and they expect you to believe they will repair or replace it even after 25 years... however their warranty is void by "abuse" and they define abuse as "excessive use" and/or "eating and drinking while you talk on the phone"

This company has also illegally claimed to be FCC Authorized repair center which included the display of forged federal documents.