Complaint Rating:

Company information:
Priceline.com
United States
priceline.com

Priceline's ratings of New York hotels as 4 or 3.5 stars was highly deceptive. I wound up with a reservation for a very very tiny room in a 3.5 hotel described as "upscale plus". Nonsense! The room is 144 sq. ft., that's 14X10. Customer reviews confirmed the ridiculous size. Priceline does not give you the option of rejecting or choosing hotels. You are completely dependent on their categories and choice.

I attempted to upgrade through the hotel (The Hudson on W. 58th. St.) I was told Priceline has to handle it. I phoned Priceline. They told me the hotel has to handle it. I phoned the hotel back. The very nice reservation clerk said, "I knew that would happen. They tell you that if they think you don't know what you're doing. You have to insist that they fax your request to regional otherwise they won't help you and even then they might not, but they are supposed to do it." I phoned back Priceline. Their computer was down and their customer service rep was all but unintelligible due to a foreign accent. I will continue my complaint procedure to as many receipt points as are available on the web.