Complaint Rating:

Company information:
Davids Bridal
2330 N. Rose
Oxnard, California
United States
Phone: 805-278-2811
davidsbridal.com

I recently had visited two David’s Bridal stores one in Northridge, CA and one in Oxnard, CA. My first experience was not a good one to say the least. They associates were unprofessional and had no idea what they were speaking of. I ended up getting the store manager over to assist me because she actually knew the designers and had some customer service skills. I ended up purchasing a dress and had to order it for delivery in April 2009.

My second visit to David’s Bridal was the one in Oxnard, CA at Rose. That experience was such a horrible one! First when scheduling the appointment I asked the receptionist when would be a good time to come in when we could get an associate to assist us with sizes etc. I was told the best time to do this would be at the end of the day! Otherwise I would have to deal with the "party like atmosphere" basically the craziness of the associates not being able to assist you because they are assisting thousands others customers at the same time. I the bride was having to grab different color dressed and sizes for the whole wedding party. I then decided I wanted to try on the dress I purchased 2 weeks prior from the David Bridal in Northridge. The associate told me to go and take a look to see if could find the dress on the rack. I didn’t find the dress on the rack however I did find the dress on a manikin. When I asked to try it on she said that she would need to get permission. She then returned and stated that I could try it on and it would be a few minutes to get the dress. Finally after 10 minutes I was given the dress and had my sister assist me in putting the dress on. As directed by the associate I put it on over my head and when I did this I felt a sharp pain going down my left forehead and it keep on scratching me all the way to me eyelid. At that time I said OOCH what the hell is scratching me. As I looked at the dress the associate had left the large pens that had held the dress on the manikin on! This was it! I had too much and left with all my bridal party. I don’t even think anyone noticed we were gone!

I would NEVER recommend any brides going to David's Bridal for anything! The whole experience was horrible and this upsets me because this was supposed to be a special experience! I believe this establishment should be audit and I am sure you will see a lot more complaints other than mine! If I could I would cancel my dress and go elsewhere. However it is a non refund purchase.