Complaint Rating:

Company information:
Canadian Tire
Alberta
Canada

I had the worst experience with these bad people (CANADIAN TIRE), I took my car to them two days ago because it was not starting till after several times so I drove it to them( thought they are a big company with good reputation) and I asked them to fix the problem, few hrs later they called me to tell me that the car need a new battery and alternator and that will coast me almost $500 CAD, and I asked them if they are sure that it was the problem they told me yes, so I paid the money and picked my car from their crappy store, just 30 minutes later when I took it to my home I tried to start it and the same problem is there again( it does not start till I try several times), so I took it back to them and I told them and the bad person who is working in the auto. Service went to me car and started it and it started immediately and I told him that was because it still warm and he did not believe (like I am lying about my own car) then he told me that they will keep it there overnight and they will fix it in the morning. The next morning I called them and they told me they tried to start it in the morning but it did not start, so the mechanic exchanged a set of plugs( which is acceptable) and he exchanged the oil and the filter(I do not know how he thinks that that was the problem) and they charged me another $100 CAD I told them why did you make me pay for the battery and the alternator if they were not the problem and the person there told me, even with all the things that they did it will not start tomorrow in the morning (look how much he trusted his mechanics work) then after I asked him so why should I pay if they did not even fix the problem he said I will stop arguing with you and you are "rude" can you see the quality of costumer service they have.

I went out to take my car and for my surprise that my car was completely dead, silent nothing work in it, not even a click. I talked to the manager and he tried to start my car and as I said it was deadly silent. So he called the mechanics and they all tried for few minutes, and nothing, so the manager told me they will nt be able to work on it tonight and they will work on it tomorrow. I told the manager that I just want my car as I brought it, and it was running and I drove it to their store, and I am not willing to pay any more money, so the "professional" manager told me we can not make it run again if your not willing to pay, and even if it was our fault so the mechanic who will look for the loose wire or the problem should be paid for his work $ 105CAD /hr.

Can anybody believe that there is such a bad service in a developed country like Canada. To close the story when I left my car there and I told them to fix it they left it in the parking lot overnight unlocked, so any one was welcome to open the door and take whatever he needs ( Radio, CD player, Baby booster seat, or even their new battery). My car still there and I am looking for a real mechanic to be towed to.

Please be sure not to be fooled by the name of this bad company, I thought the large companies have employees who are concerned about its name, not a bunch of thieves.