Complaint Rating:

Company information:
McDonald's
2460 state street
bettendorf, Illinois
United States
Phone: (563)359-4776

When i pulled on the lot i noticed that there were no other cars in front of me. I pulled up to the speaker and ordered my meal. I ordered a number 2 no pickle or onion small with an unsweet tea. when i got to the second window to recieve my order they gave me the drink and no straw. i noticed that there was a bag sitting on the counter and i thought it might be my order. the longer i sat there i was hoping that it wasn't mine. i seen about six employees inside; one changing trash, three just standing around one getting a drink for himself and the manager also just standing there. at least three of the workers walked up to the window i was at and didn't even aknowledge me or my food. i sat there for a good seven or eight minutes while no employee looked at me or my food. finally a young lady came from the back of the store and stood there for a minute as if she was cunfused. she looked in the bag and FINALLY handed it to me. i asked her what took so long and why my food was just sitting there the whole time and she stated that they weren't sure what order went to what car. (at this time there is one car behind me at the speaker and no more anywhere else.) i do not understand what took so long to get my food!!! anyway i drove off expecting my food to at least be warm. no it was cold, the fries were soggy and so salty i couldn't even eat them. to top it all off, they gave me a sweet tea instead of unsweet and my sandwiches had everything on them. i will never go back to that location again if any McDonald's at all. This, coming from a General Manager of a fast food restaurant for 5+ years, thanks for giving all fast food restaurants a bad reputation!!!