Complaint Rating:

Company information:
Verizon DSL
New Jersey
United States

I have had Verizon DSL for aprox 2 years. After about 1 year of having DSL every time when we had thunder, lightning, or rain I would loose connection. I called up the customer service put in my complaint and they said it would be fixed but next time the weather was bad the samething happened every time. I called and spoke to a supervisor and he told me he would send me a new DSL box. I told him I didn't think it was the box because it worked fine only when the weather was bad it wouldn't work. I said It has to be something outside that was causing the problem. He told me he would have someone come over and look but if it was inside my home I would have to pay. Then he said he would have someone come between 12 and 5 pm. I told him I worked and was only getting home at 6 he said they dont have reps out after that time and none on saturdays. I said ok then cancel my DSL. The next day I recieved a call from verizon saying they would come over after 5 and find the problem. Two men came over and found the wireing from the poll to my home in very bad shape and had to have them fixed. They fixed the problem and that was it. I was paying $29.95 per month for service that was so bad but I paid. All of a sudden In June I get a bill for $34.00 I call verizon and asked why it went up so much they said because my contract ended and they were charging me month to month. I asked the women if they had a cheaper plan and she said yes $19.99 a month but a slower speed (there high speed is slow) so I said I would take that plan which ment I was signing up for another year. The woman on the phone said I had 1 month to cancel and If I didnt I would be stuck with DSL for another year and I said OK. about 2 weeks later I desided to go with cable triple play and called to cancel my DSL. I spoke to a man from India named JOE and he gave me a comformation number to cancel it. I received a ck back from verizon for $8 and change. Two months later I received a bill from Verizon for $34 and change. I called Verizon up and the man said It was never canceled. I said thats impossable I have a comformation number he said he didnt see it but what I should do is pay the bill and they would reimburse me. I said no thats not right and he said he would have someone call me back from Customer satisfaction and cancel it again. I never received the call. Again I get a bill and the same thing called was on hold for 1HR. I was able to speak to a supervisor again and she said she would take care of it and I wont get any more bills. HAHA next month another bill came this time it said$89.00 early termination bill. I called back and told them there should be no early termination because if the first rep did his job right all this would never happen, She went on and told me I was breaking contract and had to pay she said who ever told me that on the phone I had 1 month to cancel was wrong thats only for NEW customers. Well I lost it I told he she can send me to collections I'm not paying them a penny. I am sure that all calls are recorded and they can pull that call and hear what the woman told me about I had one month to change my mind. I have the day and time I called. The supervisor said no all calls are not recorded. Anyway I am waiting for the next bill to come in so I can throw it away. I was getting poor service from Verizon for a long time and will not give them another penny. I have had no problems with cablevision and plan to stay with them.