Complaint Rating:

Company information:
Sleep Number Bed
Michigan
United States

I purchased a Sleep Number Bed 18 months ago and haven't slept on it for the last 9 months. The reason? I developed sciatica back pain and leg pain after using it for several months. The pain gradually worsened until I finally realized that the cause of the pain resulted from rolling to the center of our Sleep Number queen mattress. My husband, who always had a bad back, also will not sleep on it. Don't let the one month return policy fool you. It takes time before you eventually realize what it causing the pain. I was actually tightening one side of my body so I wouldn't sink in toward the center of the bed. Complaining to Sleep Number customer service only led to them sending more stupid foam that never solved the problem of sinking into the center. I have worked with a chiropractor and had physical therapy. When I still didn't improve, I ended up at a Doctor of Physical Therapy and Rehabilitation. I needed traction, physical therapy, pain relievers, and a shot in my spine to finally relieve my pain.. After explaining to the physical therapist what I thought was my problem, he told me to get rid of the bed! He had also purchased a Sleep Number bed, said it was "junk", and gave it to charity.