Complaint Rating:

Company information:
Babies R Us
United States
toysrus.com

DO NOT SET UP A REGISTRY WITH BABIES R US. YES, THEY WILL NOT ACCURATELY REFLECT WHICH ITEMS HAVE BEEN PURCHASED FOR YOU BUT EVEN WORSE, THEY WILL NOT ACCEPT RETURNS PAST 30 DAYS-- HARD TO BELIEVE WHEN YOU'RE TALKING ABOUT A BABY REGISTRY. ALSO, IF AN ITEM IS BOUGHT ONLINE AND YOU NEED TO RETURN IT BECAUSE PERHAPS THE BABY IS TOO LARGE OR SMALL FOR THE ITEM OR YOU RECEIVED A DUPLICATE, ETC, ETC, THEY WILL NOT ISSUE A CREDIT TO YOU, THE GIFT RECIPIENT. THEY WILL CREDIT THE PURCHASER OF THE GIFT. THEY DO NOT MAKE THIS POLICY CLEAR AT ALL. I LEARNED THE HARD WAY AND LOST THE VALUE OF OVER $100 OF ITEMS. SO YOUR BABY LOOSES. THEY AERE ALSO VERY ARROGANT IN DEFENDING THIS POLICY. ONE SUPERVISOR, RUSSEL FROST, TOLD ME HE DIDN'T THINK IT WOULD BE A BIG DEAL FOR MY FRIEND/FAMILY MEMBER TO REPURCHASE SOMETHING FOR ME. DIDN'T THINK IT WOULD BE EMBARRASSING FOR THE FRIEND/FAMILY MEMBER TO LEARN THE ITEM WAS RETURNED BY A BABIES R US CREDIT ON THEIR CC- NOT BY ME. ALSO, HE COULDN'T UNDERSTAND HOW AN ITEM CHOSEN FOR A REGISTRY COULD BE NOT NEEDED- SHOULDN'T I CHOOSE MORE WISELY? OBVIOUSLY MR FROST AND THE CORPORATE HEAD HONCHOS AT BABIES R US DON'T HAVE BABIES. FUNNY THING, HUH? I WON'T SHOP THERE ANY MORE AND WILL DISCOURAGE ALL OF MY FRIENDS AND FAMILY FROM USING THEIR DECEPTIVELY "USER-FRIENDLY" BABY REGISTRY. USE BABYCENTER.COM OR BABYSTYLE.COM INSTEAD!