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Axis Bank Complaints - About the customercare service

Review all Axis Bank complaints

Axis Bank
Posted: 2007-11-15 by Haritha Premraj Kodessery  [send email]
About the customercare service
Complaint Rating: 75 % with 4 votes
I have applied for an credit card 3 months before recently they apdated the application even though enquiry is going on a am not abl to get the correct status of the process i have received the reff number .now when i try to call the customer care no: which in in TVM its takes long time to get the executive online its really a bad customer service
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More Axis Bank complaints
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Axis Bank - non credit of Cheque
Axis Bank - online transactions
Axis Bank - EMI PDC was not collected

Comments

 Sort by: Date | Rating
 622 days ago by Shaik Cahnd Basha  [send email] 0 Votes
At the time of collecting the documents and at the time of verification I had been told no joining fee and annual fee for axis bank credit card. After receiving the credit card I did not receive any statement... I received SMS after 2 months as “'credit card got outstanding amount
But I haven’t used my card anywhere. I called Hyderabad AXIS Phone banking customer care (23418888) to find the reason. The Phone banking customer care automatic system provided the transaction details like the card is not free card.
I got surprised .because I didn’t done any transaction. I called to AXIS bank customer care executive and I explained the transaction details which I got form the phone banking system to know reason why.
He told that my credit card was not applied for free life time card criteria. He asked me that 'from where you got the transaction details’; I answered 'from sms I got outstanding amount and from phone banking system I got detailed transaction'. He suddenly told that you are liar. I asked why you are saying like this. He told me 'I don’t want to argue with me and you are not saying truth'.

I told him that “I will complaint in Consumer Forum on your bank”. He replied me that “what ever you can do you can do…”

Am really fed up with axis bank. This is my first experience with any bank in India.

Time waste Bank ... worst service....Bad behavior.
 622 days ago by Shaik Chand Basha  [send email] 0 Votes
At the time of collecting the documents and at the time of verification I had been told no joining fee and annual fee for axis bank credit card. After receiving the credit card I did not receive any statement... I received SMS after 2 months as “'credit card got outstanding amount
But I haven’t used my card anywhere. I called Hyderabad AXIS Phone banking customer care (23418888) to find the reason. The Phone banking customer care automatic system provided the transaction details like the card is not free card.
I got surprised .because I didn’t done any transaction. I called to AXIS bank customer care executive and I explained the transaction details which I got form the phone banking system to know reason why.
He told that my credit card was not applied for free life time card criteria. He asked me that 'from where you got the transaction details’; I answered 'from sms I got outstanding amount and from phone banking system I got detailed transaction'. He suddenly told that you are liar. I asked why you are saying like this. He told me 'I don’t want to argue with me and you are not saying truth'.

I told him that “I will complaint in Consumer Forum on your bank”. He replied me that “what ever you can do you can do…”

Am really fed up with axis bank. This is my first experience with any bank in India.

Time waste Bank ... worst service....Bad behavior.

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