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Axis Bank Complaints - Bank's customer care service is worst!

Review all Axis Bank complaints

Axis Bank
Posted: 2007-10-11 by Ashish Jha  [send email]
Bank's customer care service is worst!
Complaint Rating: 81 % with 47 votes
Company information:
Axis Bank
India
www.axisbank.com

I have not received the card statement for last 2 months, i have already send a written application for e-statement one month ago but no response from bank. Whenever I called the Customer Care, nobody respond except the computerized voice recorder. Bank's Customer Care Service is worst!!!
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More Axis Bank complaints
Axis Bank - non credit of Cheque
Axis Bank - Clearance of cheque
Axis Bank - Marking of lean account
Axis Bank - misplacing cheque
Axis Bank - credit card statement
Axis Bank - without appling i got card aleart
Axis Bank - Amount Deducted
Axis Bank - relationship manager APOORVA GIRI's ignoring attitudes to a senior citizen customer.
Axis Bank - online transactions
Axis Bank - Irritating service

Comments

 Sort by: Date | Rating
 771 days ago by Priyavrat Sanyal  [send email] 0 Votes
I have taken a gold lus credit card with an offer for free air ticket, but 3 months have passed and I have paid the card fee and also made my frat payment, but still waiting for the free air ticket, the response on telephonic call center is not very good , I am feeling cheated, can any body reply on this, or should I go to consumer forum.
 768 days ago by Umashankar H J  [send email] 0 Votes
I have applied for UTI (AXIS) silver credit card on 24-Sept-2007 but I didn't get any confirmation call and also any reference no. My application no is :3477826 could you plz send me the feedback?
 765 days ago by Gautam Bishnu  [send email] 0 Votes
It is a matter of great regret and surprise that even after receiving the total amount within the date due for payment,you have been charging delayed interest on each occasion from inception. Despite giving repeated information to you on this matter through letter and customer services, I do not see any sort of change made in your behavior till today. In the last occasion also your message center(No:9810051817) have informed me on my cell yesterday i.e. on the 17th instant that I would have to pay delayed interest of Rs.62.26 within 5th Nov'07 though you have already received the amount on 3rd Oct'07 when the payment was scheduled to be paid within 5th Oct'07. I think it is not only an example of worst infrastructure and poor customer service, but it also appears to be an action leading towards cheating of Indian customers.

So please take an immediate action to put an end to such type of harassment; or otherwise I will have to cut off my relation with you in future.

Gautam Bishnu
Card No.4718 6300 0055 7024
 757 days ago by Nrayan Vinoth  [send email] 0 Votes
I have applied for my an salary account on 28/08/07, since than I have not received my salary because of not having bank account. Please help.
 704 days ago by Gayalal Narzary  [send email] 0 Votes
I am a credit card holder of AXIS BANK

I've experienced that Axis Bank customer care officer is not responding properly about the service owe to me. The service of the Axis bank is questionable first place. No bill report is normally forwarded by the bank for payment. When I ask to customer care the latest update report about my credit card, they are replying me that their system is bit show to respond me. But why should for the system show customer should suffer? Can anybody give suggestion what can I do for that. Whom should I contact?
 689 days ago by Rajesh Prabhakar  [send email] 0 Votes
i have salary account in axis bank ambala cantt haryana . the atm facility provided by this bank is very very poor . all the 3 atm machines in ambala cantt are not working properly and giving tensions to the customers. i am very much shocked to see that the branch manager of ambala have no interest to improve the services of atm machines. you ve to visit 3 to 4 times in a day if u want to withdraw your money cause mostly machines are out of order or not working or no cash in machine. if you face a problem while operating atm machine no body in bank help you and the security guards are appointing to troubleshoot customer problem.
ahh i request you please imporve you atm service
 675 days ago by Davinder Kumar  [send email] 0 Votes
i have an account ( A/C No. 21447) in Axis Bank and during last 1 month i was not able to maintain the condition for maintanence of minimum balance and they have fined me a sum of rupees 1800 (Rs. 750 according to their min. balance maintence charges and remaining for the transactions i have made in last three months.) but i was not even informed about charging for per transaction. now i want to close my account and i would not pay Rs 1147 that they have charged me without any notification. I want you to please Call me on no. 9878622552
 638 days ago by Abdul Muzakir  [send email] 0 Votes
I am Abdul, I got a call from ur executive for a lifetime FREE credit card with several benefits, i thought let me apply for it and submitted my documents and got the credit card after 6 months but the issue is that i have been charged for the credit card an amount of Rs.432. why should i pay when i was told it's a lifetime FREE credit card..? Immediately i called customer care, after trying for nearly 30 mins a customer care executive received the call, he gave me a Request No. and informed me a higher authority will get back to me within 7days but there is no response till now it's already 1month. 15days earlier i called up customer care again he gave me a another Req No. and he told its in HIGH PRIORITY now and for sure a higher executive will be get back to me but again nobody called me yet(already 10 days) and i got a message to pay an amount of Rs.730. Atlast i called a customer care again but nobody is receiving the call from past 1hour, I am so bugged up with this that i decided to complaint. I have HSBC, ICICI, SBI credit cards but never faced any such kind of problem. Its the worst customer service ever seen. why dont you think about customer satisfaction..? I have an account in AXIS BANK and I am totally satisfied but why dont you provide same kind of service for Credit card division. I hope atleast you read this and in response call me to speak regarding this issue or atleast mail me to my email id -- muzi_ab@yahoo.co.in

Would be happy if you get back but no hopes of your response.
Mb : 9980402402
 631 days ago by Saranya  [send email] 0 Votes
i want to make online transactions through Axis site. When making the transactions it asking for 3 digits at the back of the debit card.But in my debit card THERE IS NO SUCH DIGITS.

plzz help me out.
 628 days ago by Aayush Upadhyay  [send email] 0 Votes
Please tell me about 24X7 customer care no.
 620 days ago by Sai Rajesh.sakhamuri  [send email] 0 Votes
dear sir/madam,
i am sai rajesh,working in wipro as fm engineer.now i am staying in hyderabad in rtc cross roads.two axis bank atm's near my place are out of service from the past four weaks.one in ashok nagar and second in gandhi nagar.i complained about it in ashok nagar branch,taranaka branch and kphp branch.when i complaint to them they simply say that "we are not responsible for atms issues".yesterday i went to vidya nagar atm center,but it is also out of service.where should i complain about atms.please reply to my message
 598 days ago by Ravi  [send email] 0 Votes
hi,
i got a personel loan from axis bank as on 12-mar-08. amount 1, 25, 000. account number (pp0090100037054) and i need to pay the first EMI as of 05-apr-08. my question is why there is not a 1 month gap and the problem is my salary date is 10th of every month. so i wont be able to pay the amount as of 05-mar-08. which i had mentioned to the executive while filing the application form. but stil i got a letter which says i need to pay the
first EMI as of 05-apr-08. plese seek into this problem and help me out.i will be thankful to you

thanks,
ravi
 591 days ago by Shantanu Saha  [send email] 0 Votes
Dear Sir,

I had deposited my Service Tax challan and cheque for Rs. 1, 54, 665/= with
your Axis Bank, Vasant Kunj branch on 27-Mar-08 (since last date was
31-Mar-08) with Ms. Anushree Kishore.

I tried to get in touch with them in the first week of April to confirm if I
could come to collect my challan and I was told to wait since Anushree was
not there. I sent a mail to Anushree to ask for a confirmation on 3rd April
and got no response.

I finally managed to speak with Anushree today and she said that Mumbai
office had deleted some service tax accounts and it could not be deposited.
I would have to submit my 15 digit code. I sent a scanned copy of this
immediately and asked her to confirm receipt.

Have not received any confirmation yet. Also, why was my payment held up ?
Could you kindly let me know since this has led to a delay in my payment.

Also if you could let me know by when can I expect the payment to be made
and when can I collect the Challan?

It is next to impossible to get any feedback from Axis Bank, Vasant Kunj
Branch over the phone unless one personally visits each time. This is quite
tedious for busy professionals like us.


Regards,

Shantanu Saha
Chief Executive
The Recruiters
 566 days ago by S.sai Rajesh  [send email] 0 Votes
i am s.sai rajesh, i am working in wipro as fm engineer, my company provided salary account in axis bank to me.when compare to icici bank, axis bank service is very very poor, i am staying in ashok nagar in hyderabad, near my room axis bank atm is out of order for the last 3 months, when i complained about it in ashok nagar bank branch, they simply say "we are not responsible for atms".i already complained about it in three branches, kphb, taranaka and ashok nagar.i have to walk nearly 3km to withdraw my money in gandhinagar.
 559 days ago by Ashok Singh  [send email] 0 Votes
sir
my a/c is salery a/c last 3 times nat delevered a/c statement. my addres. is ok i am already Gwalior branch by ph . complain

Ashok singh
 540 days ago by Sanjay Kumar  [send email] 0 Votes
hi
This is sanjay kumar, i Have an account in Axias Bank in Vikas puri. i have forget my net banking username & Password.
so i Have requested on 22-04-2008 for net banking username & password in Axias .but till now i have not get any courier . whenever i called in bank, they always said your courier will recevied you 1 or 2 days. it always happen with me.

if anybody misuse the net banking username & Password who will responsible for ...
please take possible step
thanks
 508 days ago by Shiva Prasad  [send email] 0 Votes
Hi my name is Shiva. I have opened a new savings account in axis bank on 20/6/08, Till date i haven't received any notifications about my new account. When i contacted the Axis bank representative, according to the records they have dispatched the courier to me on 24/6/08. I tried to contact the customer care center, no one replies expect the prerecorded voice messages. This is one of the worst bank, I think so far. These guys dont care for their customers. I already paid the minimum balance that i should keep in the account, during opening a new account. This is like hell to me...
 507 days ago by Alok Chauhan  [send email] 0 Votes
The branch office at Gwalior is not been crediting my salary on time and needs to be reminded to do so. At times it has been credited as much as three days after the day of issue of cheque.

The bank officials too have not been replying their phones/ mobiles which does not allow me to ascertain the nature of delay and reasons thereof. Later in the middle of the month they do acknowledge delays and assure me of their best services, which unfortunately are not forthcoming.

Non credit of salary leads to embarassing situations wherein payments due to others may be delayed or otherwise lead to defaults. I am also aware that there exists a policy issued by RBI that allows a maximum duration in which lacal cheques need to be credited into an individuals account, a policy which is being wantonly flouted by the Axis Bank at Gwalior.

In view of the above you may wish to resolve my recurring problem with a more permanent solution. In case that is not possible I may be so intimated so as to determine a further course of action.

Branch Sales Manager, Axis bank, may wish to refer to unattended rejected calls and no response to my sms on his mobile in this regard.
 491 days ago by Shekhar Jha  [send email] 0 Votes
Dear Sir/Mam.
My a/c no is "043010100629225" i am not satisfied with your services b'coz ... i have applied for fund transfer thrice but not yet activated through i connect if u dont have that feature please dont commit them as i personally feel you dont have the tchnology for the same
 483 days ago by Awadhesh Sharma  [send email] 0 Votes
My wife lost atm card along with other thing in her purse on 06/07/2008 in the evening, i called the bank emergency customer care number for blocking all the cards attached with that particular saving bank, i have got executive name, request number and was confirmed that card is blocked. Next day i check the account in the morning, it was ok, i got assured that card is blocked, in between due to my work load, i could not check my account. After three-four days when i checked my account, i got biggest shock of my life, my account was empty, i hurried the tha branch of axis bank and told everything to the branch manager, he registerd a written complain, i gave him the copy of fir also. He assured me that if you had requested for blocking the card before misuse, you will be compensated from bank. After that he confirmed that indeed request was received for blocking the cards. but till now i have not received the proper confirmation that whether i will get the money back and if yes when. Every day i call, he replies investigation is going on, but cant give a time fram, very dissapointed, what to do, i have lost my saving of last three years. inspite of my best effort to take precaution, i have lost money due to bank technical / maual error, but bank is not responding in a proper manner, I feel they are just trying ti shed their responsiblities.

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