Complaint Rating:

Company information:
FedEx
United States
fedex.com

I ordered products from a well known reputable company who shipped my package via FEDEX GROUND and provided tracking info which showed the package arrived in brooklyn Dec 29. I waited until Jan 2 to call even though they already had notes that they were attempting delivery, I never received door tags, they then said the package was on the wrong truck and assured me that Sat Jan 3 I would have my package. Now this is FEDEX HOME delivery how they switched from GROUND service I paid for is unknown, however I called every 2 hours on Sat Jan 3 no package. Monday they are closed they operate Tuesday- Sat, no one can tell me what happened Sat which isn't even noted in the tracking, I speak to managers daily on Tuesday who assure me just like Fri & Sat the package is with driver on truck, they place me on hold call the driver and give instructions to deliver my package and tell me call the facility early in the morning so I can get the driver, oh the listed number for that facility is not in service. Wednesday Jan 7, I call 7am, they tell me the driver came at 10:30 pm no one answered, I explained my window is by the door and I stay up until 2am reading NO ONE CAME AND WHERE IS THE DOOR TAG IF SO? no answer but they apologize oh so graciously and tell me try my call a little after 9am they will get another manager. I call again around 9am, I get a rep who tells me its BS that no one has been to my house period and she gets me another manager who assures me I will have the package but very late after 9pm. Its day 10, 10:48pm and no package. If you try to pull up the site for the 100 Morgan Avenue its like a franchise they are asking for regular people to home deliver for them. I want to know where my products are? hopefully they haven't been tampered with, I suspect someone knowing the company I purchased from got a Happy New Years compliments of me! and all these thieves can tell me is that it's on a truck!, and to go all the way down there is going to infuriate me they already messed my appointments up waiting in a house for days, it's beyond inconvenience, we pay for shipping but have to go and pick it up ourselves? do you know how much my tank drinks?..I call them ripoff because i never paid for Home Delivery, I paid for Ground, I know they must not want to drive over here for one package I've been asked twice if I don't want to come pick up myself, how ironic since the package is saddled to the driver at all times!, no they either want to be cheap by not burning their gas for a mere 11lb package or they stole my products or misplaced them!..then they have the heart to advertise on their website switch from DHL!