Complaint Rating:

Company information:
Air Jamaicaa
United States
airjamaica.com

We had booked our flight to leave on January 19th to depart @ 8:35AM from BWI to Montego Bay to attend our son's wedding. We were told the flight was going to be an hour late. NO PROBLEM! We finally boarded the the plane and sat on tarmac for 3 hours. Then they told us to get off the plane and wait for futher instructions.

After a while we were told that we could not fly out till the next day in the wee early morning hours. We missed our reservations at Sandals and our son's rehearsal party. When we asked if Air Jamaica would at least arrange for Sandals to extend our stay for one more night we were told tough luck. They intended to do nothing.

The service and food sucked on both flights. I don't think I would ever fly Air Jamaica again and now with no response from my letter after four months I have no other choice to seek legal help.

We had four rooms at Sandals reserved at almost $500 each. We lost first nights stay and also missed our son's rehearsal dinner and was dead tired for the wedding. We had been up all night waiting for our flight.