Complaint Rating:

Company information:
NCO Financial Services
507 Prudential Rd. Horshom, Pennsylvania 19044
Pennsylvania
United States
Phone: (866) 257-1707
ncogroup.com

I was trying to inform a supervisor that I had scheduled my student loan payments to come out of my accoung bi-weekly by Friday. She was very rude throughout the phone call, she cut me off while I was talking several times, and talked to me in a very nasty tone. At the beginning of the call, she told me that it was being monitored and recorded; however, when I stated to her that I wanted to put in a public records request to receive a copy of the original phone call where I scheduled my phone payments, she was very rude and nasty and told me that I coudn't get a copy because the call was not being recorded. When I asked for her corporate office number, she refused to give it to me and told me that she was going to cancel my payments. I had also asked her to transfer me to her supervisor, whom she claims is a Mr. DeJesus; however, I never received a phone call as she persisted to be rude. I felt very disrespected during the entire conversation and informed Mrs. Allen that she was being rude and she did nothing to correct her behavior or to assist me.