Complaint Rating:

Company information:
Ashley Furniture
United States
ashleyfurniture.com

Like many of you we too purchased furniture from ashley at our local store in Kansas. What crap they delivered to us was horrible. Both our club chairs were defective. One had an obvious busted zipper. We called the store and spoke with the manager. She informed us of the restock fee to return merchandise. I informed her she wasn't legally allowed to charge me a restock fee for merchandise that was defective. I could see paying a fee if I got the furniture and didn't like it or it didn't fit or I changed my mind, but to pay a restock fee because the furniture was defective was illegal. She still insisted we pay the restock fee. We loaded the chairs in our van and drove them up to the store ourselves. Dropped them off and told them we wanted a full refund and if they tried to charge a restock fee we would call our credit card company while standing in their store and dispute the charges. Luckily the manager gave us a full refund. My advice is pay with a credit card at any furniture store, you are protected that way but your credit card. One call and you can dispute the charges... the credit card company will fight with the store and issue a refund immediately. So protect yourself. As ashley sells cheap defective furniture I have seen some worse furniture in other stores for twice as much. So again anytime I buy new furniture I use a credit card and protect myself. Good luck to all on your problems with ashley.