Complaint Rating:

Company information:
LA Fitness
United States
lafitness.com

I recently moved and are now living far from the nearest LA Fitness center. I stopped by before I moved out to terminate my membership. They told me I need to send them a filled out form by mail. Ridiculous. I printed it our and sent it. A month later I saw I am still being charged. I called them. They said "they have no record of my cancellation". How convenient! I filled the form again and sent it as a certified mail to have the proof of me mailing and them receiving.

The charges continued. I closed my bank account, and now I am getting calls from LA Fitness asking me to update my banking account information. I said I canceled my membership but for some reason it's still open.