Complaint Rating:

Company information:
Vonage
Edison, New Jersey
United States
vonage.com

Used Vonage for almost 6 Years and cannot complain about their VOIP Service however having Cell Phones made the use of VOIP unnecessary for the time being. Canceling Phone Service with Vonage is just as bad as AOL Hell. My Vonage Phone Service was always paid one month ahead and i expected to keep the service for the remainder of the time/month it is paid for but in order to keep the service i already paid for, Vonage insisted i call them the day before the next monthly service cycle begins claiming this is a Federal Mandate for Customers to call one day before the cancellation date begins or they will bill me again but i insisted it is their job following proper procedure and if they disconnect my VOIP Service at the moment of cancellation i expect them to reimburse me prorated. Well i canceled my Vonage Service and was disconnected the same moment. Vonage just closed the door to ever have me again as a customer and the same goes for many former Vonage Customers and You folks can take this to the Bank, this is a Class Action in the making. Vonage is just another Corporate Thief stealing from its Customers.Now just got e-mail from Vonage for a cancellation charge of 39.99 Dollars which they did not mention when canceling the service.