Complaint Rating:

Company information:
Ashley Furniture
United States
ashleyfurniture.com

I bought a dinning room table with 2 leafs and 8 chairs. On the day I was told it would be at my house it never can, we I call the store they told me my table was in but not my chairs. I was pissed I had already given our old table to my sister-in-law and had my boys birthday party that next weekend. The manger said he would have someone come and give me the store model until mine came in. (Which was the only nice thing he did.) The next week the delivering drive came to my door and said they had my table but they noticed a crack in it. So I sent it back. The manger called me and said they would rush my order and I would have it with in the next 2 weeks. And I did expect when the delivery drivers went to put it together the legs were the wrong size!! Then the manger said he would credit my the delivery charge and would check the table before it went out. I took another 3 weeks and many phone calls before I finally got my set and now he refused to give my the delivery fee because of a so called scratch on the model table! I total it took 5 months to get my dinning room set.