Complaint Rating:

Company information:
CitiBank
United States
citibank.com

I am complaining about my citi-shell gas card. I opened this account in September 2007 and was informed that it would be reported to all 3 credit reporting agencies.

Seven months after this, it still was not being reported as they had promised. So far, I have contacted customer service about 350 times via the telephone, 3 times via fax, plus five letters in writing sent to their correspondence address, all to no avail!!!

They still refuse to comply with my simple request- report the account to all 3 credit bureaus. I have also had to file a complaint with the BBB and 4 other consumer protection agencies, also all to no avail!! There has still been no resolution.

Their customer service agents are downright rude and snotty and I will never do any type of business with them again! They lie and give me the runaround. On my last credit card statement, I noticed an interest rate of 53%. That should be illegal! These people are crooks and they should be renamed "shit-i-bank"!

Please avoid citibank and their affiliates; it is certainly not worth the cost and hassle.