Complaint Rating:

Company information:
Wesley Berry flowers
Michigan
United States
Phone: 800-628-9371
wesleyberry.net

Save yourself the stress, money, and time. My experience was awful and I'm still battling with this. I ordered flowers for my friend who was having surgery through their website. I specifically requested an after 2:30 pm (post surgery) delivery for Tuesday 12/9/08 to be sent directly to the hospital. I received my payment confirmation and was feeling pretty excited to suprise my sick friend. Tuesday came and went and no delivery. I received a missed call on my cell phone but no message. I called the # that called me back and was met with poor customer service. I then asked was met with a hang-up on their end and was left feeling scammed. I called back and spoke to another person who was to call me back in a few minutes. No response. I call back and then spoke to someone else who had no information to give me. My friend left the hospital the following day and no flowers were there for her. After a lot of calls to Wesley Berry Flowers and no satisfaction. I asked to speak to a manager and of course that rude person was the manager. I asked to speak to her manager and was met by a man who picked up the phone with a bad attitude(I bet that the 1st manager warned him of my situation before he answered the phone) and told me he'd call me back and hung up abruptly. *He never got my name or phone # from me. He did not call back needless to say. So then...I called and was told that the delivery fee would be refunded to me. I check my bank account and was charged for the original purchase and also a second time for the charge minus the delivery fee. STILL NO DELIVERY! I called back and was met by another employee who basically told me that I needed to be patient and that he'd contact the courier for me. He gets back on the line and tells me that he has no information and there isn't anything he can do for me because he was not able to make contact with them. I was highly steamed.Why did they not handle this properly on Tuesday and at least let me know the situation at hand? I received no notice that the flowers weren't there for her. I had to ask her and ruin the suprise. I decided to cancel my order and was told that if someone signs for them I will be charged for the delivery so I contacted my friend, whom was now home from the hospital, to tell her that I canceled my order and I apologize for not being able to console her with get well soon flowers. They show up at her door at 7:10 pm Wednesday night with an arrangement. It was unacceptable. I told her to refuse the delivery because I had told Wesley Berry Flowers to cancel my order because she did not get them the day that it was supposed to be delivered . She did and the delivery woman gave this woman just out of surgery an attitude and proceeded to tell her that she drove around for 45 minutes looking for her house and now she was going to refuse the delivery. What type of service is this? Really? Over $120 spent, 2 days later, and NO Flowers were received by my sick friend. Absolutely poor poor customer service. The story is still going because the charges are placed on my bank account. I am in the process of disputing all of this and will be filing complaints any and everywhere I can. The guarantee was not guaranteed to me. I will never ever use this company again and recommend that you don't either!!!