Complaint Rating:

Company information:
AVIS BUDGET CAR RENTAL, LLC
12345 Main Street
Florida
United States
Phone: 904-302-1245

11-05-2009

With the holiday’s approaching I want to share my experience. Although my car rental was related to an auto accident Avis Budget Car Rental, LLC. requested my bankcard for a minimal deposit until the insurance could be verified.


Having failed to either contact us to verify information provided on the claim, or bill the insurance company properly four months later a charge of over $400. was applied toward the bankcard using the same authorization number from the date in which the deposit was made. After contacting Avis Budget Car Rental, LLC., customer service department about the matter, I was made aware that not only did Budget fail to handle billing correctly, but they overcharged by a whopping 5 days.


The representative kindly adjusted the bill, which zeroed the balance out, right? Not so, I was reimbursed by the insurance company as expected, but another four months later this past October, Avis Budget’s 5 day overcharge was re-applied to the bankcard using the very same authorization number.


Although Avis Budget has a contract with my auto insurance carrier in eight months not one of their representatives attempted to contact us to verify the information on insurance claim. Adding insult to injury although the overcharge had been previously adjusted, and the date of the rental’s return is verifiable Avis Budget Car Rental, LLC. representatives have refused to re-adjust the bill, or forward the matter to their corporate office for resolve.

Brenda (Florida)