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1.6 250 Reviews

AVG Technologies Complaints Summary

37 Resolved
213 Unresolved
Our verdict: With AVG Technologies's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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AVG Technologies reviews & complaints 250

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Newest AVG Technologies reviews & complaints

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11:07 am EDT

AVG Technologies direct debits

I have just a short while ago been speaking to avg uk staff on your 0800 telephone number. I have been requesting that the direct debits which have been made to my halifax credit card a/c be cancelled. I found it very difficult to have a conversation with him as the line was bad and his diction was not good.

The following direct debits were made by your company on the following dates:
29th january £44.99 or £49.99
27th february £24.99
27th february £39.99

These charges should not have been made as I stopped avg security some years ago.. I have requested your member of staff to remove these from your records I am sure that I cancelled your service some time ago. I n reality I am due a refund. Please acknowledge receipt of this e-mail and confirm that these ha ve been cancelled from your records.

I have instructed halifax bank to cancel the direct debit charges.

Yours faithfully,

O. Williams

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9:38 pm EST

AVG Technologies renewing licence

Imcaa-lzd9u-pmrdu-q9stu-uaiyz-q3vca. I do not know if this licence number has any relevance. There is also a date under it 2015-02-17. I have not had any correspondence from you regarding a new licence number for the renewal, if this is required. The only notification I have is a debit of $nz70.26 (63.99 australian dollars) on my bank statement with a reference avgwww.Avg.com448000967734nl. No prior notice that this money would be debited.

There is the possibility that you have not up-dated my email address
From: - t. N. Broomfield @ xtra.Co. Nz
To: - t. N. [protected]@outlook.Co. Nz
With effect from [protected]

Will you please inform me of your email address without "having to round in circles"

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Charles Edward Kirk
, US
Apr 12, 2017 3:34 am EDT

I found out today Tthat for ten years that Avg has been hitting one of my credit cards yearly for $69 dollars for and anti virus that has never worked from day one. when bought to their attention. Giving them the benefit of the doupt. These people imformed me thre would be a charge to install the software correctly'. Very unprofessional with the customer service, Use this antivirus at your own risk.Do your research. This antivirus has a history of not being what it represents its self tobe.

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enio barbosa
, US
Mar 01, 2016 5:50 am EST

purchased fom AVG and install AVG tuneup on my computer and after 30 days which is the period that you can return the this thing I got infection on my pc, every time I try to open the tuneup, it open a bunch of bugs and advertising that I cant close and crash down my pc, It stop after I uninstall it. when I call the AVG customer support they want me to uninstall my Mcafee antivirus and buy from them their antivirus. SO THIS IS HOW THIS SCAM WORKS. THEY BUG YOUR COMPUTER TO CHARGE YOU TO FIX IT.

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6:41 am EST
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AVG Technologies their browser, and free trials of security products

firstly, I tried their tune upon trial, having installed their free antivirus, and after scanning my system it stated that their 30 day trial had expired. I have only had the computer 6 days, from new, but I only tried the tuneup a couple of days ago. What a con.
Secondly, they have made their browser my default, and despite having changed everything on my computer to English, and everything from them about the security is in English, they have the brouser in French. This causes problems so I decided to cancel the browser, but am unable to do this, I have tried everything. I cannot see from my control panel which entry is the browser, and which is the antivirus, which I don't want to cancel. I also cannot get rid of the useless tuneup either.

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enio barbosa
, US
Mar 01, 2016 5:51 am EST

purchased fom AVG and install AVG tuneup on my computer and after 30 days which is the period that you can return the this thing I got infection on my pc, every time I try to open the tuneup, it open a bunch of bugs and advertising that I cant close and crash down my pc, It stop after I uninstall it. when I call the AVG customer support they want me to uninstall my Mcafee antivirus and buy from them their antivirus. SO THIS IS HOW THIS SCAM WORKS. THEY BUG YOUR COMPUTER TO CHARGE YOU TO FIX IT.

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3:39 pm EST
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AVG Technologies anti virus program

I had Avg antivirus, but have now found a much better program.i did not renew with Avg.i was billed for it on my credit card.i have contacted my credit card company about this, I have since found out this has been happening to many more people.this is wrong it may be time for a class action suit against this company. I spoke to a person from India i believe i could not understand him.this made me very angry. thank you.with deepest regards.Raymond e st. Pierre.PhD

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Update by tsar
Jan 23, 2016 3:46 pm EST

I had Avg program in the past.i have found a better program.they renewed without my permission to do so.thank you

Update by tsar
Jan 23, 2016 3:44 pm EST

I had Avg, but I have found a better program. they renewed this program without my authorization thank you

Update by tsar
Jan 23, 2016 3:42 pm EST

i hope this will help other people from going through this problem

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enio barbosa
, US
Mar 01, 2016 5:52 am EST

purchased fom AVG and install AVG tuneup on my computer and after 30 days which is the period that you can return the this thing I got infection on my pc, every time I try to open the tuneup, it open a bunch of bugs and advertising that I cant close and crash down my pc, It stop after I uninstall it. when I call the AVG customer support they want me to uninstall my Mcafee antivirus and buy from them their antivirus. SO THIS IS HOW THIS SCAM WORKS. THEY BUG YOUR COMPUTER TO CHARGE YOU TO FIX IT.

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2:38 pm EST

AVG Technologies yearly subscription

I signed up for two years cover in October 2012. and I have since found out that a third payment has been taken on the 27th September 2015 which they were not authorised to do. I would like a full refund please. the key that was given on the latest email is 0YP362686Y542594R. I have not had the computer that this was originally taken out for since December 2014 and I am covered with other security programme.

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houghton0953
, US
Feb 02, 2016 6:39 pm EST
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This appears to be similar to my problem. I bought the driver support software and was charged for it on my American Express with the avg.com title on the billing with AmEx and AVG tells me it is a malicious driver that I bought and it was not through them. I have also their virus protection and PC Cleanup. This tells me how well I am protected by this company. After talking to their support for 60 min. I felt that I was talking to a used car salesman and not having any problems being solved without more cost.
SUPPORT ? TECH SUPPORT ? I DID NOT HAVE ANY!

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2:04 pm EDT

AVG Technologies anti-virus and tune-up failure to install

I purchased the avg anti-virus on july 22, 2015 and wrote down the key to the program. When i recently had some work done on my computer all my programs were lost including this one. Now every time i try to re-install the program i get a message that tells me the installation failed. I have been unable to get any help or satisfaction from avg. The same this is happening with the avg tune-up that i purchased from them on january 14, 2015. I've been able to easily re-install other programs so it's not a problem with my computer.

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9:04 pm EDT
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AVG Technologies I was billed, not using the computer anymore

I was layed off from the company I was working for and they kept the computer I was using. I have been charged, I am guessing a renewal fee. I do not have the laptop and have not had it for the past 7 months. I would like you to please credit my mastercard that you have charged $59.99 the code following the charge is 01522803206gbr. Billed to my credit card may 12, 2015.

I repeat I no not have access to this computer any longer, I need you to please credit my credit card and cancel my account on your end and please issue me a cancellation number and when my account will be credited.

Cam maclellan
Last four numbers of my credit card 1200.

Thank you

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8:01 am EDT
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AVG Technologies refunding

Sir/Madam,
Activation key error message generated during a paid software download on 13 April 2015 necessitated an additional software download to assist the installation and running of the first primary download, which all proved futile! Not interested any further in technical support nor 30 day trail period to sort out any glitches. I choose to demand a full refund on both products as lodged by me on 13 and 18 April, respectively, as set out in the three case tickets opened by the Supplier/Distributor as, soon as possible.

Disgusted to say the least.

E.W.Swanepoel

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9:35 pm EDT

AVG Technologies complete lack of customer support

I installed the AVG Anti-Theft product on to my phone. Recently after having some issues with my phone I had to install a new sim card, this action activated the AVG Anti-Theft lock screen on the phone. I had forgotten the password to unlock this, so referred to the confirmation email I had received from AVG when I installed the product.
It advised me to log-in in the AVG Mobilation website. I did so and it said I had no devices attached to the account - DESPITE having received a confirmation email of this.
Attempting to contact AVG was unbelievably difficult and their "helpdesk" solution advised me to:
a) enter the password for the anti-theft lock screen
b) log-in to the AVG Mobilation website and activate the phone in that way.
They said they are UNABLE TO OVERRIDE THE LOCK SCREEN.
I find this both unacceptable and extraordinary that they are unable to override a function of their own product.
I am also gobsmacked they didn't even bother to read the helpdesk request when I had explained I could not do either of the 2 options they suggested to correct the issue.
The lack of acknowledgement of responsibility for the fact there has clearly been an error on their behalf for the device failing to properly register is astounding.
I am completely disgusted with the company and will ensure I never use any of their products ever again and will recommend friends and family do the same.

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8:05 am EST

AVG Technologies failured to protect computer from virus

Purchased avg virus protection and ran a virus scan everyday. Avg failed to stop the cryptowall virus from infecting our computers. This resulted in over 20+ years of client data to be destroyed, a significant loss of income, additional financial expense in having to replace the computers, and on-going problems in attempting to rebuild lost data. Our e-mail program was destroyed as well. We contacted avg and reported the issue and requested that they close our account and refund our money. Since we purchased a two-year protection program from them and the one-year would be in march, 2015, we requested that they refund one year of our payment. Avg said they would close our account, but no refund would be issued. Avg charges for services that they do not provide and then refuse to refund customer's money when a system is completely destroyed by their failure to protect.

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don huston
, US
Sep 29, 2015 8:19 pm EDT

I downloaded an free avg anti-virus and maintenance software for a 30 day free trial, then at the end of the end of the 30 day trial I was going to purchase a full version. I haven't had the trial version even for two weeks, now it is starting to close out my account saying my trial is ended, but has not been 30 days yet. If I can't use the full 30 day trial I will not purchase your service.

thank you, Don Huston donhuston77@yahoo.com

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roger mercer
,
Jan 11, 2008 12:00 am EST

Charged for freedownloads to a total of $94,99 on the 31st. jan 2008. I also purchase avg on on the 10th jan for a total of $54.

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jpk2011
Denison, US
Jan 12, 2011 7:58 pm EST

...I installed AVG 2011 internet security pack onto my windos xp program...it crashed the program...i have filed complaints via AVG customer service online procedures...no contact for 2 weeks...i requested a refund because I purchased a new computer and I will never use AVG again...

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haworthone
franklin, US
Nov 11, 2010 10:01 pm EST

Bought avg program it work good for 30days then it started act ing up, not proforming proper i contacted avg and they sent this very long list of things to do, however avg anit virus program would not work, i requested a refune and it took over two weeks to get an answer, they stated no refund...

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96DanielleK
Detroit Lakes, US
Oct 20, 2009 6:46 pm EDT

AVG SUCKS! It has taken over my computer! I got a free trial of AVG anti-virus on my computer and now they have pop-ups come on continually and I can't even get into my personal computer to eliminate the AVG program. Had a computer geek look at it today, he told me to crash it. Stay Away From AVG!

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Ammy
Tarvin, GB
May 13, 2009 2:17 pm EDT

Have used AVG 7.5 for years without problem but had to upgrade to 8.5. Now I cannot use Internet Explorer with out disabling Link Scanner and Resident Shield. Have attempted to use their Forum but despite using correct User name and Password it will not allow me access. Was considering purchasing their latest Anti Virus but not anymore. Complete rubbish

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Sandra
, US
Apr 03, 2009 12:58 pm EDT
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My husband tried to purchase AVG protection over the internet and it would not except his card. He then went to office max and purchased the AVG cd and installed it. I have a charge on my bank account in the amount of $68.72 for AVG. So I don't understand if he purchased the cd and installed it why was our bank account charged again for the same install. Please advise...

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Jennifer Bink
Kiel, US
Apr 01, 2009 10:57 am EDT

I was on AVG's homepage and went to purchase their antivirus protection the full version and somehow, I was redirected to mbcontact for my information to purchase this product. Now AVG claims that I never purchased their product. I am so frustrated and disappointed in both companies.

I am requesting a full refund and going elsewhere for my virus protection.

Thank you
Jennifer

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joerules
bath, GB
Oct 06, 2011 10:19 pm EDT

AVG are pinning my friend on youtube for telling people how to get AVG for free the free anti virus version and they wont drop it

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Orville Clift
Fayetteville, US
Apr 28, 2009 9:03 am EDT

AVG downloads were incomplete about two days out of a week. On one occasion, missed a worm that another company had diagnosed. Took too long to run a scan. Non-cooperative and refused a refund immediately after last payment. Never again.

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11:06 am EST
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AVG Technologies charged to my credit card

Hello.
I went on line to buy Driver update and as I didn't register my purchase they charged me for
the amount of $29.99 to my credit card then they asked me to add my credit card number again and as I didn't want to pay twice for the same purchase I signed out.
Now I don't have a registration key and its a dead account and I want my money back to my credit card as soon as possible.

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12:20 pm EST
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AVG Technologies bogus charging

I used to subscribe to AVG anti-virus software but I stopped a year ago because it let a ransom virus infect my computer. Despite that AVG is saying it will deduct a renewal fee from my bank account on or around 12th Jan 2015. I told my bank to stop any direct debit mandates to AVG but they could not find any. They did, however warn me that AVG might try to raid my account via a Visa payment mechanism. I tried to get in touch with AVG but I could not find any channels of 2-way communication other than their technical support chat line. I left a message on the support line, telling them to leave my bank account alone but they did not reply. I understand that there have been several similar complaints made about AVG.

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11:08 pm EST
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AVG Technologies trying to sell products I dont need!

Purchased avg family safety filter for my computer. The software works well but it stopped working and my wife spent two hours on the phone with customer service from india. The next day the computer would not boot normally and was stuck in safe mode. We called again and the problem was fixed. I then called to try to have the original problem fixed and I was told my computer was infected with 8000, yes that's 8000 bad files. The offered to fix it for $300.00 to $400.00 dollars. I declined and uninstalled and reinstalled the software and it works fine.In summary the product it good but the beware of customer service, they are trying to make money on unsuspecting customers and sell you worthless anti virus products. I was told that anyone could to get to my computer and that it was at risk. I was told that I should remove "melware bytes" because it conflicted with the avg soft but I think they were trying to get rid of the competition. I believe they would tell you poop tastes like candy if they could get money from you. Beware!

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4:42 pm EST
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AVG Technologies updates schedule

Avg schedules for update and scan :
Avg takes over my computer with its scans and updates to the point I cant use my computer for at least 30 mins while a scan or update is running.
My gf thinks I am ignoring her and lying when I tell her so am having constant argument about cause of avg.
I can reschedule the scan and an update but I have no option to reschedule their definition update and it ties up my computer for 45 mins every morning on startup, it is pissing me off and my gf

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creed51
knoxville, US
Apr 25, 2013 5:40 pm EDT

Sirs, AVG (Computer antivirus Co) has taken money from my bank again! Twice within 2 weeks. My bank, 'Suntrust lets it go though.
Norton is also doing this scam. But for now, AVG should be stopped. They are thieves.
Thank You, Bob Bradley

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VBC
, US
Jun 28, 2010 8:18 pm EDT

Do not download AVG. It corrupted my system and I have been fighting with them since April for a refund. My credit card company is in the middle of disputing the charge and I have also turned it over to the Better Business Bureau. They're a fraudulent company with a poor product.

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louise
,
Aug 27, 2008 8:09 am EDT

I don't have any idea why I am being billed three times thought I was getting anti virus protection and cant even find where it loaded on my computer.

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J.A. Ramirez
Anaheim, US
Oct 16, 2010 7:20 pm EDT

I was charged for two. one of them, the download link was broken, so i tried again. then, after $70 down the **** my computer crashed. i should have gone to an actual store instead of looking up reviews from my phone. There is service way better than this. I mean, I can't find a number to call to get a refund.

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Donald Raines
,
Sep 29, 2008 1:13 am EDT

I never downloaded avg but they charged my credit card before download, can I get restitution for this problem? I dont want a 5 hour download on my system.

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Dylan Eddies
,
Sep 27, 2008 2:29 am EDT

yeah and i have free version and it doesnt even help me at all i have wot on my computer and wot said a website was dangerous while avg said it was harmless

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1:53 pm EDT
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AVG Technologies false charging

I received an invoice for & pound;59.99, already paid for a two year renewal of avg internet security. On checking I had two licences that I was no longer using, but had been automatically renewed by avg and my credit card charged. I hadn't ordered the renewal, or authorised any payment. As far as I can see this ought to be illegal, charging your credit card without any authorisation. For a company selling security software this is disreputable and can only be viewed as a scam. How do you tackle this, I can write to the credit card company, but there should be a more effective way of flagging this. Any ideas

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12:12 am EDT
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AVG Technologies suport

I went to walmart store a purchased avg from there shelf 10/15/14 at 17:38:11. Came home placed the disk in to load program. Ran
The disk came up with problems. Called support on phone at number given on internet for that. Talked to rep karan shroff. All he wanted to do was sale me product maintenance he did not try to fix any part of avg..

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roger key
, GB
Jul 25, 2016 1:51 pm EDT

Likewise in the UK Purchased a driver repair /update product When this was useless i phoned the AGV helpline BEWARE THIS IS AVG GO, Who are only interested in selling further maintenance products.If this service falls short of what it should supply DON'T EXPECT ANY HELP FROM AVG They reply that AVG-GO is a "reseller" 5 weeks and perhaps 20 hours on the phone(mostly on hold) and eventually the £160 refund came as a surprise.Quite frankly is has made the brand of AGV ! STINK! I just cannot understand why a well known multinational company uses a call center that operates in this way.

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7:31 pm EDT
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AVG Technologies persistent attempts to install avg anti virus protection

I had norton anti-virus protection, until last february 0f 2012 when it expired. I then tried avg anti-virus protection for one year but didn't like the pop-up adds and general bad service. Last february, 2014, I purchased and installed norton anti-virus protection once again. I thought this norton soft-ware cleaned out the avg software. Apparently, it did not. For the last six months avg has been sending pop-ups trying to re-install their program. How do I get them to stop?

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5:37 am EDT
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AVG Technologies scam

I paid for agv internet security, they took charge of my computer, a few days later I had a pakistani sounding fella call me on my home land line that only 1 other person has that number an told me I had a huge downloading going on from windows, and that im to let him take charge of my computer which of course, I put down the phone, I can only think they could have got my number through the internet connection... My father in law had the same thing happen to him... Anyone else had the same? If so contact me and we will contact the police.

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Martin Harper
Homerville, US
Jan 23, 2015 7:56 pm EST
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MY HOME DESK TOP PC CRASH OF BEING LOADED WITH VIRUS. I JUST RENEW PAYMENT FOR PROPECTION EFFECT WENT MY OLD EXPIRE IN DECEMBER 2014. I WISH A REFUND AND TO CANCEL ANY FURTHER TRANTRACTION WITH AVG. PH NR. [protected] . IF YOU HAVE ANY FURTHER QUESTIONS PLEASE CALL.

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brigitte diaz
Emigrant, US
May 05, 2010 2:31 pm EDT
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On april 24 / 2010 I renewed my internet security and paid with my mastercard crdit card, received my cd from avg about 4 days later but it does not work. Yesterday may 4/2010 I received a message from avg that I have no protection at all . Please help. thank you.

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Janice casselman
,
Nov 05, 2008 6:22 pm EST

I would like a refund on AVG products 81.27 Canadian charged on my Visa and never recieved any product Key to activate the product ...

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7:02 pm EDT
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AVG Technologies customer service does not exist

When I bought avg tuneup, avg actually installed a virus or trojan horse on my computer which changed my preference for newtab selection. I spent many hours one day trying to rid myself of this abomination, reading complaint files, etc. I tried uninstalling the programs through windows programs and features and in some way it was locked in and would just loop instead of allowing its removal. I tried the avg browser configuration tool — the one promoted by the company on its customer service page and it would not work. If it did once, it would stop working on the second attempt. The phone number listed was bogus. It had been disconnected some time ago and the similarly bogus customer support page still showed it.
I finally had to manually go into the browser configuration page about:config and search "newtab" and manually remove it. So far it is working. But as a result of the nonexistent customer support, I have disputed my credit card company paying them for avg tuneup and I have removed it from my computer! It is unfortunate because previously I had had good results from both the purchased anti-virus program and the pc tuneup program. This experience was enough to sour me totally on the company. I will search for another internet security program from someone who actually cares about its customers.

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Gabriel Mendoza
, US
Jul 23, 2015 12:52 pm EDT

I; bought tree thing, not is product not is service not money only stolen I, m Gabriel M Lopez

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Lyle E Martin
El Paso, US
Aug 08, 2014 11:31 am EDT

I bought the 2014 AVG 2014 with PC Clean-up. It gave me both licenses, but the instructions weren't able to be completed. This is because it would not show me the links I was supposed to click on. Every time I would click on AVG it would go to my 2012 AVG. It will not show me the 2014 AVG nor the clean-up program.

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12:07 am EDT
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AVG Technologies extremely poor customer service

I live in australia. I renewed my avg licence in may 2014.In mid june 2014, due to a lightning strike nearby, my pcs hard drive and cpu were destroyed. I have bought a new computer and even though I have had conversations with several overseas representatives of avg (their grasp of the english language is questionable) and at least 5 emails back and forward, I still cannot get assistance to transfer the remainder of my one year licence to my new computer. I have provided then with a copy of their invoice showing that they received the original payment and issued me with a key number in may. I have tried using that key number in my new computer but it does not work. They keep telling me to download the original version from my old computer and do not seem to understand that it is totally buggered. It does not seem fair that even though I have been a regular customer for about 8 years, when you need a hand their compassion and assistance is zero. It is not the piddling cost of paying for a new licence that disturbs me, it is the principle that is involved.

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