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Hello
This so called "company" but looks like a circus,
They received the payments for $19, 99 and then started to ask documents to verify the payment
So i told them to cancel the order, and again they sent me an email asking for documents
So i told them again to cancel the order and refund, and they have sent again a prepacked email asking to verify the order
I finally sent them 10 emails 1 week ago, and they never sent an email with the cancellation and refund confirmation
In addition by the phone they told me "you are a fraudseter, and it is well know that americans are fraudsters, and you want to cancel the order and refund because you are a fraudster, like most of americans"
So i believe they don't like americans (They are in netherlands)
Their email and phone numbers areavangate
[protected]@avangate.com
[protected]@avangate.com
[protected]
[protected]
I checked with the credit card company and the payments is "cleared" and i checked the status on avangate.com and it's "under evalutation"
Don't buy from this scammers, they will receive your payments, they will send you a prepacked email asking for documents, and if you want to cancel the order and the refund, they will never answer you regarding the refund
They are a ripoff company, very not professional
I will go ahead and contact better busines burea if required
The complaint has been investigated and resolved to the customer's satisfaction.
I just realized that you had debited my account of the sum of 39.99 euros for a renewal of subscription bitdefender that I've never accepted! thank you for refunding this transfer abusive.
Hiche Addad
I purchase Kaspersky total security and it does't work, at the activation does not work.
They do not list if the product is Mac compatible. Pretty dumb for a software company. When I complained, they told me I should have tried if first. I did not try is because I was not going to waste my time and a disk since there is 5 minute limit on the test product. The followed up by saying I should gift the software to a Window using family member. I stopped payment from my credit card. Terrible company, there to misinform and take your money.
This is a fraudulent company! Do not have anything to do with this company! When i called to get a refund for the $39.99 that "alex" faudulently took out of my daughter's account, he told me it couldn't be done. He claimed she authorized this as a yearly sort of thing, however our bank knows nothing of this fom march of last year. There is no record of this charge on her account. "alex' is a theif and deserves to be put undr the jail! If the federal bureau of investigation doesn't get him, i will. I'm sure he thinks he is safe from harm because he claims to be located in amsterdam, but i assured him that our authorities have the means to contact him anywhere in the world. He hung up.
Alex, wherever you are, whatever you do: you are a dead man.
I ordered the ABBYY 12 fineprint software and it did not load correctly. I filed 2 support tickets. Both were closed within a day of filing the issue and both tickets were closed as "solved" without the company ever contacting me. This smacks of bogus software pedalling on the internet. I contacted paypal and my credit card company to block payment. No worries here. Just don't order anything from Avangate.
Debited my credit card $269.95 when I havent renewed my authority or subscription as I no longer require the product.I would expect a full refund & no longer use of the card details without my renewed authority.
james b mortimer
on the 1st of feb i ordered a program online from
tweakbit that was supposed to clean up my computer
what i got was a program that went through my
computer (remotely) and showed me everything that
needed to be cleaned up
i was then transferred to a "senior" technician, who
tried to sell me the actual product to clean my
computer for $245
within an hour i had bought and canceled the order,
my money was refunded
a few days later, on the 5th of feb, a charge of
29.95 was made by avangate to my bank
i called and told them i didn't buy anything and
wanted a refund
since then all my calls have told me the same thing,
that i have been sent a refund
there is no refund in my account and i've been
calling ever since
i was emailed a statement to show that the refund
had in fact been sent to my bank
what i got was an invoice for 29.95
the word refund doesn't appear anywhere on the page
i called again to say the statement doesn't say it's
a refund, and i was told because the 29.95 has a
minus in front of that this shows it's a refund.
a invoice is a receipt for a purchase... it is not a
refund
i was told to contact my bank, that the money may be
on hold
i called again (good sign this isn't a reputable
company when you have to work this hard to get your
money back)
i was told the refund was sent and they could send
me an email as proof
i told them that i had the email already, and that
the money was not in my account
i was told that according to them a refund was sent
and i should contact my bank, that sometimes the
bank puts the money on hold
i said, my bank would never refuse money sent to
them, and that it wasn't in my account
i was told the refund had been sent and that i
should contact the bank
i said, but the money's not in my acount, what if contacting the bank doesn't work? i was told i wouldn't have to call them back and that the refund had been sent by them and to contact my bank
i canceled my card when the bogus charge came up
over a week ago, and have now filed a claim
i think tweakbit is also a questionable company, and
avangate certainly is
i like how avangate responds to compliants by not
addressing the complaint, just telling you to
contact them, or saying goobly-[censored] that makes no
sense what so ever, they just shuffle you back
through the process again, the loop approach
this, also, a sign poor business relations, or worse
taking people's money cause they can
there are just too many complaints, all the stories
have a similar ring to them
the more we report them, the sooner they will be
caught for fraudulant business practices
my heart goes out to those who have lost large
amounts of money
We are really sorry you had a negative experience with us. Customer service is high priority for us. We appreciate you notifying us of this problem. We will do our best to improve the quality of customer service we provide.
Don't have much to tell, got my credit card bill had a $39.90 charge, don't know who they are, don't know what the charge is for, emailed them no response guess the BBB is next, oh yeah don't know how they got my credit card number.
I payed 14dollors and 77 cents yesterday and my compture is still slow no support please fix thank you
If you're like me, you bought at a "discount" their HP Drivers Update Utility DGTSOFT Order # [protected] on October 19, 2015 for £12.91.
It is a scam! Says after the scan I need 22 drivers updated. Ok fine so you click download and it looks like its doing something. Then select install and it just freezes every stinking time.
Checked against 4 other driver update utilities and my system is just fine.
So since Oct 20th I've been emailing dgtsoft and no reply. I try to call their number +[protected] and the number doesn't exist. So try variations of that number and still nothing.
What I'm worried about is what they will do with my card info or try to charge another license fee a year from now.
Man after all these years and finding this company's link on the HP main website I thought it was safe. Guess I'm a fool. And yes ADVANGATE is the "mothership" and is a company that handles the selling of other companies products such as dgtsoft. Advagate is in Amstelveen, Netherlands.
I had a company call me saying they were from microsoft and my computer had been hacked. Since it was microsoft I ask them to please fix this. My daughter comes home and tells me this is a scam. She called them to take off whatever they put in my computer.
I was charged $1797.00 by Avangate and she got a confirmation number that it was removed but Avangate never paid me back. A few months later I got the same call. This time I Dave telling me I turned off security for my computer. So while he is fussing at me my daughter calls microsoft and they get in there showing where he put in 13 (?) trojan viruses. So he said he would refund my money and I said good and hung up. Then and now I continue to get 12 - 16 calls back to back while microsoft put up a firewall they can't get into. She proceded to tell me This is COMODO.com and also geekbuddy remote. So now Dave is angry with me and keeps shutting my computer off. Before it goes down it says my bank is being invaded. I turned off the computer and here come the phone calls. DO NOT DO BUSINESS WITH ANY OF THESE PEOPLE. After losing money they will hound you to death. Pay pal was of no help for me. Mary
I have been waiting for a refund for over a month and I get the same thing as other's that it's hung up in processing and their processing dept. has no phone number so they can't be reached even by their own people but by e-mail. I have been calling
asking everyday to speak to someone in their finance dept. but they say they can't even reach them even if it was an Emergency.
BUT MY REFUND OF $489.00 IS STILL BEING PROCESSED! I KEEP GIVING THEM MY NUMBER [protected] as they always ask for. my name and whatever else they as I just get promises, promises, promises that I should see it back in my account
shortly. so if you think that $50 or $60 dollar's is a lost try losing my amount. they must be getting rich off of ripping people off.
well all I can say is lots of luck to everyone who got the shaft as I did. pissed in pa.
A firm called Superior Tech Help along with payment through Avangate cost me $299.00 Superior called me backed saying they are not affliated with Avangate and stated they took their software back, my computer was unprotected. Recommend staying away from Avangate and any firm affiliated with them.
I am having the same trouble with BITDEFENDER and AVANGATE. They are scam artists and they too have taken another payment this year from my account without authority. I cancelled BITDEFENDER last year, the day after buying the crap and they still took the payment. I was never refunded that payment and now they have taken another. My bank is dealing with this fraud.
I paid for a parental control software that doesn't work on my phone or tablet. I was assured by a sales rep that I would get a complete refund if the software didn't work. Four emails later and a "declined refund" notice from Avangate via PayPal, I am determined to continue to try and get a refund. I will find more sites like this one to post complaints about the company. They refuse to refund money for a product that doesn't work. Clearly, they don't care about their customers' opinions about them or their products. I will never EVER deal with them again, and I will spread the word as often as I can.
It's the first time I did a transaction through Avangate. It is the worst experience you can imagine. It took them 10 hours to come back with an email, telling me that my transaction looked suspect. They asked for prove. The attachments requested by them were mailed to them. But they just don’t respond. Its 25 hours since I’ve ordered URGENT SOFTWARE, but they just don’t care.
someone was supposed to get back to me about my refund
this is the worst company ive ever come across .i wish i had read all these complaints before i parted with my money .you should be looking after people not scamming there money of them by offering then a rubbish program and then saying you helping them with there p.c
i brought from this company they looked really good when they sent me a code i entered unto me p.c it scran my p.c and then it frozen i switch my p.c off and when it came back on there was a blue screen telling me i had downloaded a infected files .ive emailed them all day no reply i will be intouch with my back to make a charge back and the items they are selling are infecting p.c .you have wreck my p.c and now its costing money to put it right
Dear Mark,
Thank you for your input.
We would be interested in being provided with your order reference number or email address used when placing the order, so that we can clarify the situation publicly right on this thread. We're looking forward to receiving your reply in the matter.
Best regards,
Avangate Support Team
www.avangate.com
Hallo Avangate,
Where is my money? Why do you not answer my messages?
Your payment service is a DISASTER!
I got an email from Avangate after having to compalin non stop as their Engineer had taken my information from the company and proceeded to stalk me via email, phone and social. I was recieving 7 atleat calls a night at 2am in the morning with scary voicemails advising who he was not to mention the emails he was sending advising he had taken my information from the company when I did business with them. On having enough of this I demanded a refund but was only told it needed to be investigated as per the scam as they froze and locked up my computer forcing the purchase of the software. On finally having enough of not only the stalking and complete breach of my personal privacy I contacted the online fraud department of the FBI with the information of what has happened. I sent daily emails to the company for ten days and received an email from one of the companies a month ago advising of the refund which has never turned up. Today I received an email from Avangate advising of a full refund. the only question is will I even receive the refund as so far they claim they have yet no monies has turned up in my account. I will be adding this to the fraud lodgement with the FBI until I get my money back. Has anyone actually had their money returned efetr the email refund notification?
Guess they dont like Canadians either! Got an email advising they were taking funds out yesterday! I do not even have this program on my PC! Informed my bank may be too late but they wont get another dime! What a rip off scam company! what else can we do?
I guess they dont like Canadians either! Just got an email they were taking funds out yesterday! I dont even have this program on my pc anywhere! I am po'ed! What can we do about this scam of a company?
WHO EVER IS RUNNING THIS SO CALLED "SHOW ME THE MONEY SO I CAN RIPP YOU OFF SHOW", HAS MORE THAN HIS OR HER SHARE OF ?'S TO ANSWER TO, LET ALONE A DECENT JAIL TERM, WHICH INCLUDES A LARGE SUM OF BODY RECONSTRUCTION TO DEAL WITH.IT TOOK THEM LESS THAN HALF AN HR, THEM MEANING DARK COLORED INDIAN ACCENTED PEOPLE, TO OBTAIN MY MONEY.ONCE THEY HAVE IT THE PARTY OF LOOSERS CLAP AND CHEER AND PUT Another tick on the wall. ANYWAY 30 FONE CALLS 20 OR SO MSGS AND A VERBAL LOAD OF BAD BREATH TOLD ME NOT ONCE OR TWICE THE REFUND IS BEING PROCESSED 10 TO 15 DAYS IT WILL TAKE, OK TIMES UP ANOTHER CALL NO SORRY I HAVE NO RECORD OF THIS.OK IM THE SUPERVISOR HE SAYS I MAKE SURE IT WILL HAPPEN, SO ON AND SO ON.$$479.99 IS MY FEFUND AMOUNT.SO I AM GOING TO PAY THESE PEOPLE A 1 ON 1 PESONAL VISIT AND ASK FOR ANY OR ALL SUPERVISORS FOR MY REFUND IN WHICH THEY WILL HAVE 10 SECONDS TO PRODUCE.AND YES IF THINK ITS A THREAT BELIEVE IT CAUSE IM NOT COMING BACK EMPTY HANDED.
I signed up for a free/trial version a couple of weeks back and, due to terrible (or perhaps brilliantly deceptive) web design 'activated' full membership and was charged for the service. Trying to get a full refund has proven impossible. They have also refused to provide details of their legal counsel. Buyer beware, Worthpoint are a scam site that will seek to charge you for a service that you never asked for or requested.
Advangage aka Bitdefender
Sells a not great product. I like others had computer hacking and receive what I felt was an inadequate product. Advantage representatives, agent's Bitdefender's customer service team, does not permit termination of the contract, and will claim an auto renewal clause option where no actual contract signature (even electronic) can be determined. Even if you desire to terminate earlier and provide notice of termination, Bitdefender and Advantage will still go through with any autorenewals. Buyer be warned, this company and its agent practices some unsavory business practices for all the forgoing reasons, plus others mentioned on this website. Not sure why PC websites promote this antivirus software, makes one question the credibility of such authors given so many consumer complaints.
In addition to this complaint, Avangate never just charges the US$ amount specified at the time of purchase by both the software vendor or the Avangate payment form.
YOU WILL ALMOST ALWAYS BE CHARGED A "FORIEGN FEE" by your bank several days after a purchase through Avangate. When Avangate is contacted by the customer, they always blame it on your bank.
If legitimate software vendors would use legitimate payment processors there would not be a "FORIEGN FEE" charged.
My purchase from Avangate was in March of this year (2014) and was for support in resolving an issue I was having with the speaker (audio) drivers on my laptop. After an hour of direct effort on my computer, they left me in a condition where the computer would only boot up in "Safe Mode." They hung up at that point and I've heard nothing further from them. Their bills for $169.99 (one-time repair work) and $49.95 (monthly update service) were billed and paid through PayPal. I have disputed those charges from the first time they appeared on my PayPal statement, but have thus far been unsuccessful in getting them removed.
Avangate is a scam and a ripoff. Avoid Avangate!
Its a scam from my experience.
Did a 7 day free trial with Worthpoint. Cancelled 2 days after. Never got a confirmation of cancel. Never got a reply asking for confirmation. Avangate sets up a recurring $19.99 scam billing despite cancellation. Called Credit Card company, they immediately sent it to the fraud investigation department after seeing Avangate.com name on the charge.
Should have known better when a company use a shell company to charge when small legit businesses would never use a shell company to charge.
I would like to know how this company is rated by the Better Business Bureau.
i am trying to get a refund as well... i am a poor student - in need of programs for my education. Avangate was quick to grant med the refund... but 7 days later - it still hasn't arrived on my paypal account :C i avangate is reading this, please refund for order: [protected]
I would like to get my refund too, i have made a complaint with no response from iObit or Avangate. I have also emailed iObit for a request of refund on the 7/3/13 but the staff only reply my email with promoting of their software and instructions on how to download and install their software avoiding my question and request for refund, finally on the 20/3/13 i get a reply from iObit claiming their refund period is within 30days and it is already over 30days thus they cannot process with my refund. Copied and paste from my email reply
"Dear Customer,
Thank you for your fast reply!
After we checked, we found we can't issue the refund.
According to our refund policy, it says, "When you purchase IObit products, your satisfaction is guaranteed. Within 30 days, you can request your money back if our products don't do all that we say they will."
You purchased this license code on 2013-01-17, it is beyond the refund deadline.
Thank you for your understanding and your support to IObit!
But upon checking iObit's main site, it is quoted
"You're fully protected by our 100% Money Back Guarantee and you WILL see a significant improvement in your PC's security and performance WITHIN 60 DAYS, or we'll send you a full refund. No questions asked."
http://www.iobit.com/advanced-systemcare-antivirus.php
I felt even more annoyed cos i am delayed till it pass my 60days period and told i wasn't allowed to get a refund due to their policy is 30days. The replier to my email claim 30days cos if he/she tells me 60 days then the date i sent my email (7/3/13) falls below 60days but above 30days.
KINDLY PLEASE REFUND ME MY MONEY WITH NO QUESTIONS ASKED ACCORDING TO YOUR POLICY!
My order reference number [protected].
Need my email proof? I can forward or even post them here to prove myself if needed. Didn't do so now cos i don't want to make things so ugly as it won't help with me getting my refund.
Dear Todd,
We've successfuly tracked down your order. Please note that this order was placed as an automatic renewal because this option was enabled during your first purchase from http://www.iobit.com website. The auto-renewal policy is communicated to the customer in the Software / Service Provider`s Terms and Conditions, that you agreed to when you purchased the software. Considering the fact that you don't wish to use their software product for another year, we have sent a refund request to the software publisher - Iobit - and a copy to you. They will reply to you within the next 24-48 hours, be sure to check your email and answer any questions the publisher might have.
Kind regards,
Avangate Support Team
Dear Customer,
Avangate offers software vendors a full featured eCommerce platform, expertise and tools to sell and promote software online. We do not make any products. In your situation, it looks like we have processed an automatic renewal for a product that was bought initially in March 2012, however, as you have not provided any order number or email address, we cannot track your order and see exactly what happened. We would also like to remind you that we are a respectable billing company - you can look us up on Google or even on the Better Business Bureau. Moreover, our contact information is not hidden, we can be contacted 24/7:
+[protected] hour support) - International
+[protected] hour support) - International
[protected] hour support) - USA and Canada
Kind regards,
Thank you for your understanding.
Best regards,
Avangate Support Team
To who it may concern, My name is Betsy P. and I puchased a software program from ABK-SOFT.com through Avangate. I experience problems right away. This company never answers their phone [protected]), they claim to have liive suppot, which is always offline. They have no idea how to fix their own software.
I requested a refund they denied it. I did some investigating and discovered, this software owner is a known scammer Dmitrii Rudakov of Abledating & ABK-SOFT.com . I contact Avangate to ask them, do they make a habit out of doing business with known scammer, I was told that they have been boing business with this individual and/or company for more then 7 years. I was told by Avangates customer service, that it doesn't matter what a handful of unsatisfied customers have to say.
I have since filed a complaint with the Consumer Complaint Agency, International Customer Protection & Enforcement Network and The BBB, just to name a few.
I have invite all agancies to visit my site (www.inthekutt.us) and use username:DamnMan password: sanford
and see for themselves if they don't encounter a whole host of problems with my site.
You might wonder, whats this gots to do with Avangate? Avangate is conducting business (collecting money on behaft of a individual/company that is know for fraulent behavior).
When I call Avangate I encounter very rude customer service agents. when you request their supervisor or manager, they get even ruder and hang up on you. I requested the big man himself, Sorin Hazu Sr. Director, Head of Risk & Global Customer Service, now I'm going to see what this big shot can do about his company's horrible customer service.
Thank you,
Betsy Pagan
stepintothekutt@yahoo.com
Dear sir
I am also having trouble with AVANGATE IOBIT
THEY HAVE TAKEN £24.20 OUT OF MY ACOUNT IN ENGLAND AND I DONT EVEN HAVE IOBIT ON MY COMPUTER.
NO EMAIL REQUESTING A PAYMENT WHATSOEVER "WHAT KIND OF COMPANY IS THIS"?.
i HAVE TELEPHONED THEM & ASKED FOR THE AMMOUNT TO BE REFUNDED FORTHWITH .
YOURS FAITH FULLY
DAVID TODD
TODD ELECTRICAL SERVICES UK.
EMAIL toddelectrical@yahoo.co.uk
Dear Elie N. Hajjar,
We have checked our records related to both your orders and we hereby confirm that all messages sent by you to both pay@avangate.com and support@aiseesoft.com have been responded to by the Software Publisher. By going though the respective correspondence we've noticed that none of your messages contained a clear description of the problem, but rather the statement that the product does not work. Consequently, we advise you to provide the Software Publisher with as much information as possible regarding the behavior of the software or the problem which prevents you from successfully using the program so that the problem can be solved either by means of technical support or by refunding the purchase(s). Alternatively, you can also contact us directly in order to provide such details as we would then forward it to Aiseesoft. In this respect, the contact details you can use in order to reach us by phone or email can be found here: http://www.avangate.com/shopper-support/
Dear GMTTS,
In order to assist you with the issue you have described we require an order number or the email address which was used during the online ordering process. If you do not have access to such information, we recommend that you contact us directly so we can locate your order(s) by using the first four digits and the last four digits of the bank card used during the online payment process. Since this kind of information is of sensitive nature, we are looking forward to receiving your call at the phone numbers provided here: http://www.avangate.com/shopper-support/
Best regards,
Avangate Support Team
www.avangate.com
Avangate is not a fraud company. Even for affiliate and vandor USA People are purchasing then using the product then ask for refund . How pathetic . Canadian are 100% good compare to USA Cheaters.
Hey Avangate, Can you find me Timothy Knerr? I'd like my 133.91 BACK! You charge me for a product. Then removed the product. Then added a cleaner and some anti malware program that needs a product code. I'm now using System Mechanic through AOL it works better than anything your boys claim they did! I would like a REFUND!