AutoZone
reviews and complaints

Me, my family of hundreds of people will no longer purchase products from Auto-zone due to your sponsorship of Rush Limbaugh. My family's name is Glapion. We are hundreds in the New Orleans and surrounding areas. Rush is a racist and bigot.

I've got a 93 ford ranger 4.0 l automatic i bought ia radiator from auto-zone on 10/23/2011 i started running hot so i bought a water pump still didnt fix problem so i went down the line thermostat, heater core them sensor come to find out the radiator was bad had a small leak so on 10/26/2011 they swapped out radiator's with me worked fine till12/28/2011 the 2nd one sprung a leak in side the night manager at 8 pm helped me replace the new one we both checked oil no water in oil he told me to drI've it home and see how it does so i did got up next morning checked oil there was water i contacted the daytime manager Albert at said store he gave me head set and stretch bolts per the district manager donnie morgan, i took heads to have cleaned when i got them back was shown there were 2 3/4 inch cracks one in each head i never had a problem till the radiotrs replaced things i didnt have to the only solution they gI've is to knock off 100.00 per head and reimburse me for parts i didnt need, they knew it could have caused more damage that's why they were so quick to replace the gasket set the district manager donnie morgan said there was no way the radiator could cause the heads to crack, i contacted 2 ford dealers in Knoxville the svc managers at ted russell ford and lance Cunningham ford as well as ford motor company in dearborn Mich all agreed yes the radiorts being bad could have had a trickle down effect blowing the gaskets and when the manager at auto-zone told me at last install to drI've it home IT still ran hot i will never buy anything else from auto-zone and reporting them to better business and seeking legal action

The experience that I had at autozone the other day was terrible. I went in to purchase a headlight & brakelight for my car. They gave me the bulbs. I had visited other autozones where they would put the bulbs in for you. I asked if they offered that, and they said yes, they will put the bulb in. The lady went outside to help me put it in, then she said "actually, another store associate has this type of car, he can help you better, wait right here" so I waited 15 minutes and nobody came out so I went in. They had forgotten about me and they sad "you got the wrong bulb, you need this bulb which costs 3$ more" I said okay. I returned bulb that was 10$ and paid 3$ extra for the new bulb. The guy who was going to install the bulb disappeared, and the manager asked me to hold on and that he would get it taken care of. He asked another customer "do you think you can install her bulb?" and the customer said sure. He asked where my car was at, I showed him then he said "okay i'll be right back" and never came back, and the manager came out and said "okay i'll fix it for you". He started working on it, unscrewing the light cover and started installing it. Then in the middle of his procedure, he went over and helped two other customers that came in after me, leaving my car half done and by this time i'm very angry. He finally finished, then he said that they had gotten the wrong bulb.. Again. He asked if I wanted to get another and I said "no I will just return this 13$ one. He said okay. I went to return it to the sales associate and she said she needed the manager's authorization, so I had to wait on the manager (Who knew I was coming inside to return it). He finally started to return it, but due to my previous transaction, he couldn't return my 13$. He said he could only return 3$ and the rest has to go on an autozone gift card and he couldn't override. I didn't want this card I wanted my money back.
They were very slow and didn't know what they were doing. They acted as if customers were a burden. They weren't nice at all and very unprofessional. I'm never going back again! I would have left sooner but they would act like it was about to be taken care of right away but left me waiting!

Just thought I'd put this out here. I've overheard upper managment discussing stores in less than desirable neighborhoods (Livingston, 5th Avenue) That operate at a loss most weeks due to shrink.
"We like to think of these as bait stores. We keep them open with substandard goods and help, so the n**gers don't come to our nicer stores and make trouble."

Also, I was told when employed here: If they are black and walk onto the lot they are stealing. (and while this was accurate we had just as many white thieves)

Also: "If they don't speak english and give you a hard time, sell 'em a part. Any part. Just get them out of here and keep the reciept, don't register a warranty and confiscate what they bring back. That oughta teach them."

This is what we were told during a meeting on provindin WOW customer service.

During an employee meeting with the District Manager, I was belittled by the district manger. He had sent his son to have a battery checked
and it was bad. He informed me by phone to sell him another battery and gave me his credit card numberI I assumed if he needed anythin g else
he would tell me since he claimed he had worked for Autozone for 20yrs. During the meeting he informed me I should have charged him with the
terminal washers and batt. grease. When I tried to defend my actions, he told me to shut up before I said something to jeopartize my job. I am 64
yrs old, a disabled Viet Nam Veteran, and retired US Army civilian. During my career, I never received a bad evaulation. I was awarded the civilian
award for excellence for my service. To be talked to in this mannner showes disrepect not only to me but all those who served their country and
can still do part time work. I loved my job and helping out customers with their auto problems. I was forced to turn in my keys and discount card.
I was told I was not needed anymore and to have a nice day. Talk about a slap in the face.

About six months ago I bought 2 batteries and paid core deposit of 12.00 each. laid the receipt on dash and took the cores back for refund and was refused a refund because of the receipt being unreadable(ink faded from sun)Talked with manager of store and was not given any refund even though the employee I purchased from verfied the purchase…I was pissed. on saturday march 12/11 I again purchased a electric motor replacement for my Caddy…took it to mechanic he said it was not the motor but the master switch…took it back to store 20 minutes after purchase with receipt and boxed motor..would not refund said once taken out of store there was no reutrn…The motor was about 70.00 was going to buy a master switch for 125.00 and pay the difference... the employee was acusing me of trying to pull a fast one…well…I am sending my “rewards card” back and telling them where to put it…I really think the Autozone store in Springfield Missouri on Chestnut expressway west…employees could use a “customer service 101 course” well folks they have seen the last of me…they try to screw U…They are not out to “win friends” and “make happy customers”.

I ended up getting the things I needed from “O Reily auto” who were very courteous and understanding…from no on they get my business…of course Auto Zone could care less according to their personal at the store…

My Doctor Diagnosed me with Osteoarthritis and also put me in moderate job, with a lot of restriction. Manager Gordon Hull, District manager : Christopher Greco and HR specialist Mrs. lemond, after they
received the restrictions at around a month before the incident, they decided that for that kind of restrictions they don't have accommodations at all, when Mrs. Lemond said before that they can accommodate me, forced me to go to the Doctor and in order for me to keep my job, had to beg him to release me 100% like if i did not have any problems at all./ I had two surgeries around 2007, and because i was standing for more than 10 hours.legs, knees and calves started to get pain restless legs, Arthritis to the point that my legs were giving up, with no other to substitute me to even go to the bathroom . all this situation happened when spoke to the Hr specialist Sheri Lemond and
informed that Managers had been cashing hours without working it.
this fraudulent situation put me in this that i am facing, hopeless, with no help neither from honest lawyers, etc. She got
upset when i said tat HR only protect the upper management and not the workers. Auto Zone is playing games with people's lives, disabilities
hours of work, salaries, Promotion based on race, color.Scheduling themselves with 55 hours for instance, working not even 35 ;but getting paid as if they worked 55 hours.this is know by the employees since they are afraid to confront them and since they know that the law nationwide is corrupted, lawyers instead of protect the victim they
sale themselves for whoever pay them more money.therefore companies like this keep putting money in their packets easily and in a dirty way, .I know that nobody will be able and willing to at least investigate their dirty administration, at least express to others what this dirty companies are doing.

I was in Autozone today after some parts and couldn’t believe the language coming out of all the employees mouths. It was really wild it didn’t matter who was standing there, they just kept using foul and curse words like nobody was around. I can’t believe a company like autozone and management would allow this kind of stuff to go on constantly. You’d like that they would show some customer respect, then again I think that kind of customer service is dead today. So instead of praise they will get my complaints here and elsewhere, plus get this autzone, I won’t go back again. Sincerely a pissed consumer from the Cheyenne, Oklahoma Autozone.

I had bought some brake pads in 2007 at Autozone. We have gone less than 15, 000mi in 4 years. The pads started to squeal loudly. I went to store Autozone #2517 in Santa Fe N.M. As a matter of fact, I worked there for 5 years as a CSM. Besides all that, that day they could not sell a thing because the whole computer system was down. I was advised to go to the newer store on Airport Rd. I had no problems having the pads exchanged. even purchased new rotors. The problem is this; after doing the job. A few weeks later, they started to squeal loud! I checked them and cleaned everything.

I was frustrated and bought a set at another place. That solved it. I took the bad one back. The Autozone mngr. could not find the warranty listed. My family have a huge listing of parts bought at Autozone. TOO BAD customer service is not what it used to be.All the frustration for a $20.00 set of brake pads.

I bought a tranny for my 93 suburban with a 3 year warranty

a year and a half ago and it went out. they changed vendor since and now it has been 2 mouth and they stile haven't got me another. i have called every week and they tell me o we didn't have time to ship it out are we have to what for confirmation. this is bull sh-t. i have had nothing but crap part rude service and not having my warranty upheld. so for all the people that had to put up with crap i fell sorry for all of you all. yes i have called the main office and i get told there is nothing they can do.

May 28, 2011

Autozone
Costumer service departent

Dear costumer service department:

I am writing this letter regarding a product I purchased from autozone store located at 14103 ramona blvd baldwin park ca 91706

Bad customer service, horrible refund system and no manager assistance at any time.

I paid around $17.00 for a car fan. Payment was made by credit card. The name of my credit card is chase.

I contacted jose r (? Manager) on may 28, 2011, and explained that the product was unsatisfactory and that I wanted at least a credit store.
Jose r in a arrogant way said "no" the product has to be in resalable condition, after I insisted in getting a little bit of help of his experience and a tool to reasamble the fan. He said no.
Note: store manager was standing next right to us without saying anything.

I had to come back home 15min away from the store to put the fan back on it's original package, once I did it, I returned to the autozone store to see if I could get at least credit in the store for this item.
Once I arrived to the store I told jose r "I want to talk to the manager". He told me "come in one hour the manager is not here righ now". I proceeded to have a conversation with him. After jose r. Revised the product, he told me "this item doesn't look like the one you brought earlier" this coment was very ofensive to me and made me feel like if I was a lier. He finally said there was nothing to do because I didn't have a proof of purchase. I walked out of the store with my 10 years old son. We felt really bad for the kind of costumer service and because we feel discriminated because my english is poor; even though jose r spoke to us in spanish at the beginning of the conversation he decided to speak only english.

Finally I just want to mention that this store doesn't provide good service, inefficient refund policy, manager isn't in the costumer's side, neither a good complain system. Sometime we don't have time to wait 1 hour in a car store to file a complain.

Failure to receive an appropriate response to this problem has prompted me to write directly to you.

To resolve the problem, please refund the full purchase price of $16.00.

If the product must be returned to you, please make arrangements to pay for the expenses of the return.

Enclosed are copies of my records, including credit card transaction.

I look forward to hearing from you soon regarding my problem. I will wait 5 days before seeking further assistance.

Please contact me if you have questions or need additional information. I may be contacted by e-mail at [protected]@yahoo.com.

Sincerely,