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1.5 483 Reviews

AutoZone Complaints Summary

50 Resolved
413 Unresolved
Our verdict: With AutoZone's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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AutoZone reviews & complaints 483

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AutoZone rude security

I went there to buy locks for my ford f250. Went home and tried to install them but they were the wrong type. It happens! But upon returning as the were locking the door, i asked could the gentleman who sold me these change them, they're wrong and don't fit. The Security officer said we're closed. Doing his job. But i asked again hoping for a courtesy. While the officer was being rude in his expressions, the young man who sold them came when he saw me (i had just left there 30min ago) He said, for me to come back tomorrow because all the registers were shut down. I thanked him and said to the security officer Sir, you didn't have to be rood. He in turn says to me you were being an (i cannot say but will imply) Butt whole, if you know what i mean. I am a man of the cloth, and am still offended by this. I forgive him, but wish someone would talk to him so no one else is offended this way..l

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kevin snover
West Hampton, US
Mar 28, 2012 7:39 pm EDT
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As a man of the cloth ? You should have understood that these people have family's to go home too. Asking someone to stay late after clocking out was rude of you. Go back in the morning as you were asked to do in the first place. Iv'e found that most of the
people at auto-zone will go out of there way to give you a hand putting on a part. Most likely becuse they get tips for helping a customer out. It sounds like you didn't look like the tipping type ? Which i'm sure is true, being how you could care less about someone wanting to get home to there family in the first place.

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AutoZone support of rush limbaugh

Me, my family of hundreds of people will no longer purchase products from Auto-zone due to your sponsorship of Rush Limbaugh. My family's name is Glapion. We are hundreds in the New Orleans and surrounding areas. Rush is a racist and bigot.

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kcarp
Henrico, US
Mar 03, 2012 3:31 am EST

Rush is definitely not a racist or a bigot. He makes you think (or you should think a little). He mocks the absurd with absurdity which liberals cannot comprehend. Drives 'em nuts. Just as this post proves.

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AutoZone bad parts

I've got a 93 ford ranger 4.0 l automatic i bought ia radiator from auto-zone on 10/23/2011 i started running hot so i bought a water pump still didnt fix problem so i went down the line thermostat, heater core them sensor come to find out the radiator was bad had a small leak so on 10/26/2011 they swapped out radiator's with me worked fine till12/28/2011 the 2nd one sprung a leak in side the night manager at 8 pm helped me replace the new one we both checked oil no water in oil he told me to drI've it home and see how it does so i did got up next morning checked oil there was water i contacted the daytime manager Albert at said store he gave me head set and stretch bolts per the district manager donnie morgan, i took heads to have cleaned when i got them back was shown there were 2 3/4 inch cracks one in each head i never had a problem till the radiotrs replaced things i didnt have to the only solution they gI've is to knock off 100.00 per head and reimburse me for parts i didnt need, they knew it could have caused more damage that's why they were so quick to replace the gasket set the district manager donnie morgan said there was no way the radiator could cause the heads to crack, i contacted 2 ford dealers in Knoxville the svc managers at ted russell ford and lance Cunningham ford as well as ford motor company in dearborn Mich all agreed yes the radiorts being bad could have had a trickle down effect blowing the gaskets and when the manager at auto-zone told me at last install to drI've it home IT still ran hot i will never buy anything else from auto-zone and reporting them to better business and seeking legal action

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parts pro
Camp Springs, US
Jul 27, 2012 9:21 pm EDT
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you are see my post.you ar 100% correct.

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Happy AZ
Laredo, US
Jun 29, 2012 9:35 am EDT

When are people going to learn that the persons at Autozone are not auto mechanics. They are barely trained to know the parts that are sold at AZ. I work at an Autozone store and when people ask for advice I always give them one but I always suggest to take their vehicles to an automotive specialist that can pinpoint the specific problem before spending money on parts that are not needed. Autozone directives are also responsible for some of the problems associated with trying to make a quick sale. The pressure is always high on sales and sometimes the sales personnel might not give the right advice in order to obtain a quick sale. Bottom line, always have your vehicle cheked by a professional before buying parts.

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AutoZone rude manager

First off I'll tell you why I went there in the first place.. my car wouldn't start and so I called AAA and they came and jump started the car. The guy who did this was very nice and he told me that I should go and get a new battery. So, I called my Dad and he said to go to Autozone and that if I shut off my car then it wouldn't start again and would have to get it jump started again. So I went to Autozone with my friend and this young guy helped me and I said I needed a new battery put into my beetle. He said he would be able to do it but his manager came up and said "Nope, can't do it" and just walked away. I thought that was very rude in the first place. So, I said okay? And I left to go back to my car. Well, they had told me turn off the car to check my battery and so my car then wouldn't start up again. So I had to go back in the store and asked the manager if he would jump start my car and he said yes and he would have to get something first. So I said okay, and I figured that he would go get something and then go to my car so I waiting there.. but he was going out to my car already and looked back and at me and said, "UMM... are you coming?" And threw up his like are you dumb? Then when he we went outside he was acting like I did something wrong by going into his store and telling me very rudely what to do. I have never had to jump start my car before so I didn't know to do the things he told me to do. I just thought that he was being very disrespectful and he was a manager. I will never go in another autozone again. My Dad called the volkswagon company and they were confused on why Autozone wouldn't install a new battery into a bug when they have always installed them. The VW company thought that they just didn't want to do it. I was very angery and so I just went to sears and they HAPPILY installed it for me. I wouldn't recommend Autozone to anyone, that's for sure.

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Densevjun1985
Poca, US
Jul 20, 2012 12:37 pm EDT

I am a Parts Sales Manager at Auto Zone, and it was wrong of him to have a disrespectful attitude toward you, but it depends on what kind of beetle you have, my managers tell me to not install anything that will take longer that 30 min MAX, if your battery is hard to get to or is in the back or truck of the car, we will not do it, we are a parts store, not a garage, but if its a battery or anything else that's easy to get to and you dont have to take 5 things off to get to it and take it out, then yeah i can see where your comming from... some of the beetle batteries are hard to get to so I could see why they said that depending on what model but they still had no reason to be rude by any means... thank you,
DENVER

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Happy AZ
Laredo, US
Jun 29, 2012 9:45 am EDT

The District Manager on my region has officially told us that we install batteries. We don't like it especially when the heat is over 100 degrees. One problem that I see where I work is the lack of enough personnel to cover the store. This creates a stressful situation especially for the managers on duty. Maybe the manager was just in a bad mood that day.

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AutoZone wronfuly terminated

I feel that communities don't deserve companies like this. Managers and their superiors seems like they do not respect employees and when employees are right, they loOK for any chance to get rid of the employee, They Violate all of the amendments that any city or this government have to protect employees. It is really sad that the second amendment is violated over and over for companies like this, In my case, they violate the Ada act of 1969, disability discrimination, act of 1971: discrimination of age and so far God knows how many they had violated every day.Whatever Managers say, is OK for the upper Management.The real and sad part of this company is that employees don't have any protection at all.HR only have ears for Management;but not for employees. Really sad that we are living in a country without law, rules and regulations. punishments only exist to employees and regular citizens;but for this companies, remarkably rewarded. perhaps they assist and let the customers perceive that they are A Good company to work for, behind the walls is different story." Whatever it takes", "customer satisfaction" is good at the moment;but what the customers don't know is that later after a "customer help", employees (some) are punished. I wonder where are the good lawyers, the good government employees that monitor this kind of treat for the society.? I was proud helping my customers until they terminated me because of " helping the customers" they use different wording.Auto Zone Principles are only written in a piece of paper;but in reality is different.I am reporting their employee abuses with fears.They threatened me about mention names, every day, constantly, EEOC, department of justice, almost everywhere it was reported their abuse and what happened? they are probably continue with their abuse, telling some of their employees I will sue you if you mention my name or my reputation on the Internet.Like we are In a country were the freedom of speech is punished.

Read full review of AutoZone and 6 comments
Update by storm1605
Nov 13, 2012 2:06 am EST

Unfortunately. Companies like Auto Zone. Always get away ! Not even God
Can intervene. Struggling, Hardship, not able to find a job ; because they pass it on
To other companies for you not to get hired. I am 52 yrs.old with more than 20 years
In auto parts and nobody wants to hire me. Good luck Auto Zone. You have the power
To decide in people's lives. No justice ! Justice and law are no longer citizens of our
Country. Where are they? With money in every corner. Broke with pain and suffering
Result of false accusations, unlawful terminations, This two are gone.finito
Not found. Really sad !

Update by storm1605
Dec 13, 2011 8:24 am EST

This sounds like threat through complaint boards?why you need to threat a freedom to speech act?as far as i know this is America and everything is and had been documented with EEOC and Department of labor and comissions.

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henry flores
Austin, US
Sep 06, 2011 11:34 pm EDT

on or about 09-06-11 approx 0915 hr, i arrived at auto zone #3421 to have a battery tested. Edgar {asst store mngr) had very little knowledge of testing batteries in addition to having a hard time with the computer. I was delayed at the store for a long time due to poor customer service and improper training of its employees.

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chev67
Joshua Tree, US
Jul 03, 2011 11:10 pm EDT
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This store in yucca valley ca is the worst store you could ever go to
they lie to you give the wrong parts
dont care about what they say
The dist Mgr mike lies and covers his ### Crys if you say anything bad over the phone
Total disregard for anything they do
Please buy anywhere else and send autozone a message and ask them what happened to customer service
PLEASE BUY ANYWHERE ELSE

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taijirich
Fayetteville, US
Aug 23, 2009 3:27 pm EDT

I wanted to let you know about my experience at this store yesterday and today. II think it important to note that these experiences are such that I will not shop in this store again, and will think twice before
giving business to Autozone in the future.

Yesterday I was working on my girlfriends car doing the front brakes, replacing rotors and pads. I had her call to see if the parts were available. She was told by a woman on duty that the parts were there, told a price and told that they would be ready for her when we got there.

When we arrived at the store, there was one employee outside, and two inside�at least I am guessing that there were two inside because the manager on duty seemed to be talking to someone in the back of the store while we stood at the counter waiting. He did not even acknowledge our presence. I chalked it up to general bad customer service and was not surprised. When he finally came to the counter, he asked what brake pads my girlfriend wanted�she had just gotten a price on the phone, no she had to go back through the same process, except this time she had choices? She was confused. Since the manager had not responded, I was choosing a car wash to add to the purchase, but had to hurry back over to the register and guess what, the manager was gone again when I got over there. I could almost hear the calliope music playing, it would have been funny, though it was frustrating as the consumer. When the manager came back, I told him we also needed lug nuts. He pulled up the lug nuts, and heard me saying that I did not want the type that the car came with, because they were starting to come apart. The manager was quick to tell me that he had the same kind.

Now, I am not new to autoparts stores, I know better. I asked if he did not have aftermarket chrome lug nuts. He said, �oh yes, but I am not sure they will fit with your wheels, � and then told me they were in aisle 4. When I got to aisle 4 and looked, all I could find were sets with locks. I picked a set of locking lugs and went back to the register and said that I wasn�t really happy, that I just wanted plain chrome lugnuts, and was surprised that Autozone did not have any. The manager replied, �we do, they are back here, but I am not sure they will fit with your wheels.� I asked him if I could see them. When he showed one to me, it was exactly what I was looking for and I told him I would take 10. Leaving the store I felt like he was totally lost and had run me around the store for nothing. I mentioned to my girlfriend how disappointing it was that all he seemed to know was what he looked up on the computer.

So, not that big of a deal so far, I got home put the car back together and started putting the wheels on. I found that one of the lugs had bad threads. Ok, so I would have to take it back and get a new one. This is where the story gets bad. I took the lug back to the store Sunday around noon. I did not bring a receipt because I just wanted to exchange a bad lug for a good one. I waited until it was my turn and explained this to the representative, He asked me for a receipt. I told him I did not have one and that I just wanted a new lug. He then told me that the store was out of that particular lug nut. I the was frustrated and told him I just wanted a refund. He asked for my receipt again. I told him again that I did not have it, and made the comment that this store was a joke, that I just wanted a refund so I could go get another lug elsewhere. He visibly got upset, did not suggest that I try the next closest autozone, just told me that he could only give me a store credit. I told him I did not want a credit and mentioned that the transaction could be pulled from the computer, that we had purchased 10 of the lugs just the day before. At this point he replied in a very agitated fashion that he did not have time for this and took the customer behind me to the next register leaving me to be even more frustrated. I of course asked to see the manager. The parts manager came over, again asked for the receipt and then told me that I would have to come back sometime the next day to talk to the store manager, as he could not refund the $2+.

Such a small amount, such bad customer service. In this economy, I would think that a store such as yours would want to increase it�s customer service. It is especially frustrating that I the consumer was not even given options, another store was not suggested, there are many in the Fayetteville area. I will not return to such a poorly run store that obviously does not care for it�s customers. If this is the case with me, I am sure it is the case with many others. I am just one that will share this because I certainly would not want that culture in my business.

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John Forselius
, US
Apr 01, 2017 3:38 pm EDT
Replying to comment of taijirich

Unfortunately Autozone hires and pays minimum wage employees who are not mechanics to look up parts on the znet system and sell them, that's about it. Autozone policy and unfortunately the register computer itself will not give a cash refund without a receipt. The only way to look up a sale on the system is if the part is under warranty and can be found thru your phone number under warranty lookup. They should have called around to other stores to find you the lug nut so you could go there to get it with an exchange or with a store merchandise card they would have given you for the return. Sorry for your bad experience, not all of us Autozone employees are so careless and not understanding of they're customers.

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Sad for Veterans
, US
Nov 12, 2012 7:04 pm EST
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I would have to agree with this individual. They fired a Veteran today on Veteran's Day based on someones call in from outside of the store because of tattoos. This employee had been promised a transfer and had been working. Who looks out for the Veteran's - NOT AutoZone. This employee was on time and took care of business but based on a customer call, no offense to customers because everywhere we go we are one, but whoever this was wasn't even in the store. H

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Coda79
Raleigh, US
Jan 13, 2012 6:06 am EST

You also didn't pay anything for the service. If you want a trained professional working on your car, take it to a mechanic. (Who will charge you, but hey that's the breaks)

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AutoZone bad service

Our signal light went bad in our car we went to the autozone in Dalton, Georgia Store #0138 505 N. Glenwood, my husband doesn't speak alot of english but we were happy when we saw an hispanic man in there because he spoked spanish, but what was our suprised he was very rude to us he answered in a bad way and starting saying he couln't help us saying all this other problems that we didn't need in our car. But there was an other employee there that was able to help us even though he didn't spoke spanish is so sad that hispanic people instead of bringing more customers ran them off with that kind of attitude is so dissapointed that he has that personality he shouldn't even be working there, now for the other employee there should be more like him. Thank you very much for your awsome help.

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AutoZone terrible customer service

The experience that I had at autozone the other day was terrible. I went in to purchase a headlight & brakelight for my car. They gave me the bulbs. I had visited other autozones where they would put the bulbs in for you. I asked if they offered that, and they said yes, they will put the bulb in. The lady went outside to help me put it in, then she said "actually, another store associate has this type of car, he can help you better, wait right here" so I waited 15 minutes and nobody came out so I went in. They had forgotten about me and they sad "you got the wrong bulb, you need this bulb which costs 3$ more" I said okay. I returned bulb that was 10$ and paid 3$ extra for the new bulb. The guy who was going to install the bulb disappeared, and the manager asked me to hold on and that he would get it taken care of. He asked another customer "do you think you can install her bulb?" and the customer said sure. He asked where my car was at, I showed him then he said "okay i'll be right back" and never came back, and the manager came out and said "okay i'll fix it for you". He started working on it, unscrewing the light cover and started installing it. Then in the middle of his procedure, he went over and helped two other customers that came in after me, leaving my car half done and by this time i'm very angry. He finally finished, then he said that they had gotten the wrong bulb.. Again. He asked if I wanted to get another and I said "no I will just return this 13$ one. He said okay. I went to return it to the sales associate and she said she needed the manager's authorization, so I had to wait on the manager (Who knew I was coming inside to return it). He finally started to return it, but due to my previous transaction, he couldn't return my 13$. He said he could only return 3$ and the rest has to go on an autozone gift card and he couldn't override. I didn't want this card I wanted my money back.
They were very slow and didn't know what they were doing. They acted as if customers were a burden. They weren't nice at all and very unprofessional. I'm never going back again! I would have left sooner but they would act like it was about to be taken care of right away but left me waiting!

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GARY ROBICHAUX
Thibodaux, US
Mar 15, 2014 5:24 pm EDT

I HAD A MANGER AGREE WITH ME HE TREAT ME THAT HEWOULD MEET OUTSIDE AT 3.OO TO WEPE MY BUT I AM 67 YEARS OLD I DONT NEED THAT IN MY LIFE

Valerie
Valerie
, US
Jun 06, 2008 12:48 am EDT

I want to tell you I have never been treated so badly in my life. I went to auto zone like I always do and bought a radiator for a little under 200.00 dollars. I put the part in and it had a leak. I went to the next auto zone to replace it. When I got there the manager of the store was the customer service rep I spoke to. Immediately told us this was not her fault 3 times. We explained the circumstances as she was on a personal phone call the whole time. She then states to whom ever on the end of the line she does not need to deal with people like us. From that point on it got worse and words were exchanged. I asked to speak to the manager and she then told me she was the manager. I then left. I want to make this complaint for only the reason that not only will I never go back to auto zone that I always depended on for all my auto parts but I will tell every one I know about the service I received. You see I am in customer service, I deal with customer (many upset customer) on the daily basis. I have never seen such bad service. I am sorry that you and I will not do any more service because of one individual who left a bad impression. My name is Melissa Fritz and my phone number is [protected] under my husband’s name of Jeff Fritz. The store is at extension and broadway in Mesa AZ and the person I spoke to is name is Trish, I believe it is Patricia stone but not sure if that is correct. Again I am sorry about all of this but I can’t allow myself to be mistreated by any one the way she did. I do plan on calling the dist manager tomorrow and thank you for your time.

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Coda79
Raleigh, US
Jan 13, 2012 5:57 am EST

You got mad that they couldn't put a bulb in? It's not their job to do that, they just sell parts. A mechanic installs parts, so getting mad that they couldn't do a job that everyone in the world CHARGES for, and were willing to try to do FOR FREE seems pretty stupid.

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az~oh
East Liverpool, US
Dec 30, 2010 4:22 pm EST
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That is NOT policy! If you have the receit you get cash back if you paid cash. If you used cc it goes back to cc.

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ajmike
Warriors Mark, US
Jul 28, 2010 2:44 pm EDT
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I've never been to autozone, but if what I'm reading on here is true, I would avoid these guys if you can, and go to a Pep Boys or Advance Auto Parts, I have been doing business with both of them for many years. The employees are always friendly, and I have never had a problem with anything I bought

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jackson2007
Los Angeles, US
Jul 28, 2010 2:36 pm EDT

I entered an Autozone store in Los Angeles down the street form USC campus in need of front brakes for my Nissan 350Z. I had phoned earlier to see if they had them in stock and found out that for my car there were several different types of pads depending on the style of calipers on my vehicle. The employee on the phone seemed very helpful and asked that I verify the number of pistons on my caliper and call back with the information. Upon calling back I requested to speak with Andre, but the person answering the phone refused to let me speak with him repeating that he was the store manager and could help me with whatever issue I had. Finally I gave in and went through the tedious process of explaining the the details, but he didnt seem to understand what he was doing. Frustrated, he advised me to bring my car or the old brakes in order to find the correct pads. I decided to go to Pep Boys instead. Autozone constantly promotes managers who know little or nothing about cars and parts they put stock in sales skills but it I wanted to be lied to I would go to a used car lot.

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Marte_c
Kyle, US
Jun 12, 2010 9:00 pm EDT

I went to Autozone in Buda today and when I got the product I wanted I went to the register and stood off to the side to be next in line and so that I was not standing in the way of other customers. Well, this woman comes in and she is standing at a rack which happens to be near the register and so she was standing there looking at products and so I stood and waited at least 10 minutes. Well of course there are 3 ppl who work in the store, but only one register opened and they one behind the register is running back and forth helping the guy already there. Not once did he look up and see the guy in the wheelchair behind me or the other 3 customers who came in so that he could call for assistance since he was running back and forth looking for product. Well after standing there for 10 minutes or more he finally finishes but the chick who was standing at the rack just walks up as if she was next. The guy behind me made a comment about her cutting and i turned back and said I thought i was next and she said no I was and I'm thinking how could she be next and she was standing at the rack. The Guy behind the register begins to take her defense, but mind you he not at one time looked up so how could he have known. Because if he was paying attention to detail he would have called for help. But, this guy insisted on telling me she was next and she insisted on talking so after 2 minutes I put my product back on their counter and proceeded out the door not without asking for the store number and his full name. This is not the first time that they don't have adequate registers opened when crowded and their clerks are not well trained in Customer Service...

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David Yen
Temple City, US
Jul 03, 2009 3:06 am EDT

I was in the El Monte, Los Angeles, CA
Autozone part store. The assistence manager Juan M. is an idiot. He kept talking to other customer in Spanish when I was talking to him. Showing bad manners.

Moreover, if you bought any part for them and came back in 5 minutes and they won't let you return for any reason. After looking at all the comments here I just realized that Autozone is just a bad bad place.

David.

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bob sossamon
Dallas, US
Jan 09, 2009 8:52 am EST

The strange emails from the Autozone employee have been pretty weird, but very funny!

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bob sossamon
Dallas, US
Jul 16, 2008 10:18 am EDT

I called autozone at 11 am needing a part. I was told that if I came in right now, it would be there at 5 pm. Well that's ok but I am broke down and will not have a ride until it is too late. I offered my credit card number to get the part ordered so I could it tonight. They said no to that too. Being 32 miles away, walking was not an option. I called another store and they told me it would be ready to pick up at 3 pm. I have spent thousands of dollars at autozone over the years but I will not buy there again.

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AutoZone awful place

Just thought I'd put this out here. I've overheard upper managment discussing stores in less than desirable neighborhoods (Livingston, 5th Avenue) That operate at a loss most weeks due to shrink.
"We like to think of these as bait stores. We keep them open with substandard goods and help, so the n**gers don't come to our nicer stores and make trouble."

Also, I was told when employed here: If they are black and walk onto the lot they are stealing. (and while this was accurate we had just as many white thieves)

Also: "If they don't speak english and give you a hard time, sell 'em a part. Any part. Just get them out of here and keep the reciept, don't register a warranty and confiscate what they bring back. That oughta teach them."

This is what we were told during a meeting on provindin WOW customer service.

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AutoZone sales parts manager belittled in front of other emplokyees

During an employee meeting with the District Manager, I was belittled by the district manger. He had sent his son to have a battery checked
and it was bad. He informed me by phone to sell him another battery and gave me his credit card numberI I assumed if he needed anythin g else
he would tell me since he claimed he had worked for Autozone for 20yrs. During the meeting he informed me I should have charged him with the
terminal washers and batt. grease. When I tried to defend my actions, he told me to shut up before I said something to jeopartize my job. I am 64
yrs old, a disabled Viet Nam Veteran, and retired US Army civilian. During my career, I never received a bad evaulation. I was awarded the civilian
award for excellence for my service. To be talked to in this mannner showes disrepect not only to me but all those who served their country and
can still do part time work. I loved my job and helping out customers with their auto problems. I was forced to turn in my keys and discount card.
I was told I was not needed anymore and to have a nice day. Talk about a slap in the face.

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7:28 pm EDT

AutoZone avoid like the plague

About six months ago I bought 2 batteries and paid core deposit of 12.00 each. laid the receipt on dash and took the cores back for refund and was refused a refund because of the receipt being unreadable(ink faded from sun)Talked with manager of store and was not given any refund even though the employee I purchased from verfied the purchase…I was pissed. on saturday march 12/11 I again purchased a electric motor replacement for my Caddy…took it to mechanic he said it was not the motor but the master switch…took it back to store 20 minutes after purchase with receipt and boxed motor..would not refund said once taken out of store there was no reutrn…The motor was about 70.00 was going to buy a master switch for 125.00 and pay the difference... the employee was acusing me of trying to pull a fast one…well…I am sending my “rewards card” back and telling them where to put it…I really think the Autozone store in Springfield Missouri on Chestnut expressway west…employees could use a “customer service 101 course” well folks they have seen the last of me…they try to screw U…They are not out to “win friends” and “make happy customers”.

I ended up getting the things I needed from “O Reily auto” who were very courteous and understanding…from no on they get my business…of course Auto Zone could care less according to their personal at the store…

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5:33 am EDT
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AutoZone discrimination for disability

My Doctor Diagnosed me with Osteoarthritis and also put me in moderate job, with a lot of restriction. Manager Gordon Hull, District manager : Christopher Greco and HR specialist Mrs. lemond, after they
received the restrictions at around a month before the incident, they decided that for that kind of restrictions they don't have accommodations at all, when Mrs. Lemond said before that they can accommodate me, forced me to go to the Doctor and in order for me to keep my job, had to beg him to release me 100% like if i did not have any problems at all./ I had two surgeries around 2007, and because i was standing for more than 10 hours.legs, knees and calves started to get pain restless legs, Arthritis to the point that my legs were giving up, with no other to substitute me to even go to the bathroom . all this situation happened when spoke to the Hr specialist Sheri Lemond and
informed that Managers had been cashing hours without working it.
this fraudulent situation put me in this that i am facing, hopeless, with no help neither from honest lawyers, etc. She got
upset when i said tat HR only protect the upper management and not the workers. Auto Zone is playing games with people's lives, disabilities
hours of work, salaries, Promotion based on race, color.Scheduling themselves with 55 hours for instance, working not even 35 ;but getting paid as if they worked 55 hours.this is know by the employees since they are afraid to confront them and since they know that the law nationwide is corrupted, lawyers instead of protect the victim they
sale themselves for whoever pay them more money.therefore companies like this keep putting money in their packets easily and in a dirty way, .I know that nobody will be able and willing to at least investigate their dirty administration, at least express to others what this dirty companies are doing.

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Update by storm1605
Aug 25, 2011 6:45 am EDT

Do you know any?

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11:37 pm EDT

AutoZone foul and wild language

I was in Autozone today after some parts and couldn’t believe the language coming out of all the employees mouths. It was really wild it didn’t matter who was standing there, they just kept using foul and curse words like nobody was around. I can’t believe a company like autozone and management would allow this kind of stuff to go on constantly. You’d like that they would show some customer respect, then again I think that kind of customer service is dead today. So instead of praise they will get my complaints here and elsewhere, plus get this autzone, I won’t go back again. Sincerely a pissed consumer from the Cheyenne, Oklahoma Autozone.

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3:17 pm EDT

AutoZone defective brake pads return problems

I had bought some brake pads in 2007 at Autozone. We have gone less than 15, 000mi in 4 years. The pads started to squeal loudly. I went to store Autozone #2517 in Santa Fe N.M. As a matter of fact, I worked there for 5 years as a CSM. Besides all that, that day they could not sell a thing because the whole computer system was down. I was advised to go to the newer store on Airport Rd. I had no problems having the pads exchanged. even purchased new rotors. The problem is this; after doing the job. A few weeks later, they started to squeal loud! I checked them and cleaned everything.

I was frustrated and bought a set at another place. That solved it. I took the bad one back. The Autozone mngr. could not find the warranty listed. My family have a huge listing of parts bought at Autozone. TOO BAD customer service is not what it used to be.All the frustration for a $20.00 set of brake pads.

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6:18 am EDT
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AutoZone odd behavior theft

I work at another autozone and while being a customer in this store about 7pm thurs I noticed an employee stealing chips from under the counter and a drink out of the cooler and not paying for them.. Bear in mind they do not know I work for another store as an psm on the east side of town. I then observed this same person take what appeared to be a part from the store to and older green car. He then came in and asked me what I wanted and remarked to me he did not see me before in the store... His name tag said eric. I then looked for a mgr and no one else was in the store nor outside either... I felt this autozone was not well run and this jerk of an employee is why we have problems at autozone. The next day I told my store mgr who told not to get involved with another stores problems... I thought this was important to say something if anyone is listening.

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9:33 am EDT

AutoZone bad tranny

I bought a tranny for my 93 suburban with a 3 year warranty

a year and a half ago and it went out. they changed vendor since and now it has been 2 mouth and they stile haven't got me another. i have called every week and they tell me o we didn't have time to ship it out are we have to what for confirmation. this is bull sh-t. i have had nothing but crap part rude service and not having my warranty upheld. so for all the people that had to put up with crap i fell sorry for all of you all. yes i have called the main office and i get told there is nothing they can do.

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10:07 pm EDT
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AutoZone customer service

May 28, 2011

Autozone
Costumer service departent

Dear costumer service department:

I am writing this letter regarding a product I purchased from autozone store located at 14103 ramona blvd baldwin park ca 91706

Bad customer service, horrible refund system and no manager assistance at any time.

I paid around $17.00 for a car fan. Payment was made by credit card. The name of my credit card is chase.

I contacted jose r (? Manager) on may 28, 2011, and explained that the product was unsatisfactory and that I wanted at least a credit store.
Jose r in a arrogant way said "no" the product has to be in resalable condition, after I insisted in getting a little bit of help of his experience and a tool to reasamble the fan. He said no.
Note: store manager was standing next right to us without saying anything.

I had to come back home 15min away from the store to put the fan back on it's original package, once I did it, I returned to the autozone store to see if I could get at least credit in the store for this item.
Once I arrived to the store I told jose r "I want to talk to the manager". He told me "come in one hour the manager is not here righ now". I proceeded to have a conversation with him. After jose r. Revised the product, he told me "this item doesn't look like the one you brought earlier" this coment was very ofensive to me and made me feel like if I was a lier. He finally said there was nothing to do because I didn't have a proof of purchase. I walked out of the store with my 10 years old son. We felt really bad for the kind of costumer service and because we feel discriminated because my english is poor; even though jose r spoke to us in spanish at the beginning of the conversation he decided to speak only english.

Finally I just want to mention that this store doesn't provide good service, inefficient refund policy, manager isn't in the costumer's side, neither a good complain system. Sometime we don't have time to wait 1 hour in a car store to file a complain.

Failure to receive an appropriate response to this problem has prompted me to write directly to you.

To resolve the problem, please refund the full purchase price of $16.00.

If the product must be returned to you, please make arrangements to pay for the expenses of the return.

Enclosed are copies of my records, including credit card transaction.

I look forward to hearing from you soon regarding my problem. I will wait 5 days before seeking further assistance.

Please contact me if you have questions or need additional information. I may be contacted by e-mail at [protected]@yahoo.com.

Sincerely,

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cfdfireman30
, US
Jul 24, 2015 6:38 pm EDT
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I called to order a part, to make sure I could get it to the store as quickly as possible for pickup. The counter person placed me on hold for over 10m minutes. I called back twice, with no answer over a time period of the next 20 minutes. When the phone was finally answered, they tried to put me on hold once again, to which I said NO, I wanted to order a part, to which he hung up. That is NOT customer service, that is the perfect way to loose business. Bad shopping experiences go along way by word of mouth, I doubt I will shop there again

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8:05 pm EDT
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AutoZone cell phone law

I'm a commercial driver for Autozone, I deliver parts to Automotive shops.
Well my complaint is that my store manager yelled at me for not answering my phone when they called. they don't pay for my phone and they won't pay for my bluetooth and yet they want me to use my phone and answer everytime they call when its illegal in California to use your phone with out a bluetooth device. So when i got a blue tooth and gave him the bill he said he is not going to authorize it, so he tells me every shop i go to drop off parts he wants me to tie up their phone lines to call the store to see if the store needs anything else. Basically to use the shop phones to conduct Autozone business.

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Ice~Mikey
mytown, US
May 18, 2011 5:51 pm EDT

Not sure about all AZ Stores. but Cell phones are not to be on your " Body ". without the HR or DM sayings it's ok Kinda a Discrimination, as all SM and DM''s and RM 's, now text for the new " updates and Store Checks" Conference calls are Out dated.
Legally in our state. You may not be talking or Text on a Cell while driving. Bluetooth may be different as they have not Identified it as a " No No ". Basically no different than listening with your Radio and singing along .
Now here, they went from the GPS to the Clock in Clock out system on our Commercial Drivers. It shows how long, how far and when you may be expected to the next HUB or Store. Though you are expected * Somehow* to be in the freeway, stuck in Traffic and Communicate with them and other Stores.. But you are not given a Phone for that Purpose . You do however get a Discount on Services through different Companies. Check your Autozoner site they set up. Even my SM, got a phone, Nice one, learned How to use it and has to Text his DM, 4 times a day.
Because it's required he TEXT, not Call ! You can chose your Regular contract or get a discount on others, Check out the " others"

Oh and Clock in, Clock out and Safely deliver the product, We are counting on you.

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12:25 am EDT
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AutoZone employee stealing from customer

The worst shopping experience I ever had with AutoZone the manager Chrissy had such a stink attutidude and was so unprofessional . I had purchased a battery in 2006 one of the store employee told me that in 2009 that the battery wouldn’t keep a charged and that the battery was not up under warranty, so I purchased an other battery in 2009. To make a long story short . The employee took my money and put the old battery back in my car. On May 7th of 2011 my battery light kept coming on, So I took my car back to Auto Zone to have the battery checked that’s when the store manager inform me that I had I bad battery. So I told him that the battery should be up under a warranty. He inform me that I still had the battery from 2006 in my car the original one. I inform him that I had purchased a new battery in 2009. The employee named Dre had put the old battery back in my car and kept my money. All of this was brought to the attention of the store manager Chrissy. Chrissy then trien to prorared an other battery for me., as I explaint to her that I wasn’t going to pay any thing for a battery that I have already purchased. And that it wasn’t my fualt that her employee stole my money and put the same battery back in my car. Then she asked for a receipt. Like I expain to her first all after so many months the receipts fade and you couldn’t tell what a person brought. Ms. Gena from the regional office told her just to give me an other battery, she kept trying to prorate one . Like I told her in the beeing that I am not going to pay for the same thing twice. And it should have been two batteries in there system insteand of one. The store at 2615 State St. in East St.Louis Il 62205 ( Store #2543) has lost my business do to there lack of professionalim and rud conduct.

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Palimore
, US
Jun 03, 2016 8:31 am EDT

Bought a set of front strutes and mounts for a Nissan Maxima, after installing i notice a differance in the height of the struts in the mounts were at differant heights. After taken everything apart i noticed that the rubber bushing was installed up side down from the factory. This was pressed in wrong and was acknowledged by Gabrial mfg that there has been previous problems with these mounts. I called the manager Brad and he didnt think it was a big deal of me wasting my time taking everthing apart and going to pick up another part.

I am upset with Auto Zone for stealing time out of my life and for not providing quality parts.

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2:21 am EDT
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AutoZone employment scam

Autozone is constantly hiring part-time counter help. Then they do not lay-off or fire them. They just do not give them any hours or schedule them. Just try and get unemployment! You technically are still employed. That way Autozone does not pay unemployment. I am sure by the counter help turn over and the experiences that have happened that this is so. Still not scheduled (unemployed) and cannot get unemployment. Management does know of this and does nothing.

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DUH SPARKY
, US
Apr 28, 2011 3:28 am EDT

You can get unemployment. You have to let them know that you are still employed by the company but that your hours hve been cut to well under what you were originally hired for. Companies count on employees not understanding this, but please call and talk to the UIC office in your area to make sure you get what is yours.

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1:57 pm EDT
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AutoZone rude service & ongoing mishandling of account

This last episode of dealing with AutoZone - Store #1205 includes very poor customer service, rude behavior from sales, and outstanding accounting issues which will result in the severance of our commercial relationship.

I have had issues with AutoZone almost since inception of working with them as a commercial account last year. I have been more than understanding, kind and working with them continually on a monthly basis for the same issues over & over again. Apparently, Store #1205 has changed personnel and neglected to alert commercial accounts. This would seem like a necessary step to take considering. I was calling all week and just being told that Tony was not there. When I began speaking with a new person - George, right away he had an obnoxious sense about him; the way he spoke to me, cutting me off in the middle of speaking, not listening and me having to repeat myself. He also treated me as guilty that I was in the wrong. When I was finally told that Tony no longer worked for AutoZone, I spoke with George about ongoing issues. George tells me that he is a broom and trying to sweep up behind Tony and has a lot of issues to clear up. That early morning I had to refax to AutoZone my same issues and George told me he would get necessary paperwork to me same day. At 3:30PM same day I called to find out status of issues. George reiterated he's just a broom and trying. On Saturday, I had to contact Autozone again to obtain my further delayed paperwork. George was quite rude and did not listen and gave me attitude on the phone. Telling me that it's not his problem or issue and he's trying to help is not the way to handle a customer. I told him fine and hung up.

We do not treat our customers nor other vendors this way and I do not expect to be treated this way. Apparently our commercial account is not important to them.

I will make sure to alert everyone I know of the rude behavior, inconsistent assistance, and the complete lack of respect that Store #1205 gives and to offer others in my industry as well as DIY customer other viable options.

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AutoZone Customer Reviews Overview

AutoZone is a leading retailer and distributor of automotive replacement parts and accessories in the United States. The company has a strong online presence through its website, autozone.com, which offers a wide range of products and services to customers.

The reviews of AutoZone on various platforms are overwhelmingly positive, with customers praising the company for its excellent customer service, quality products, and competitive pricing. Many customers have reported that they have been able to find the exact parts they need for their vehicles on the website, and that the ordering process is quick and easy.

AutoZone's website is also highly rated for its user-friendly interface and helpful features, such as the ability to search for parts by make and model of the vehicle. Customers have also reported that the website provides detailed product information and specifications, which helps them make informed purchasing decisions.

In addition to its online presence, AutoZone has a vast network of physical stores across the country, which customers have praised for their knowledgeable staff and convenient locations. Many customers have reported that they have received excellent advice and guidance from AutoZone's staff, who have helped them find the right parts for their vehicles.

Overall, AutoZone is a highly reputable and reliable company that offers quality products and excellent customer service. Its website is user-friendly and informative, and its physical stores are staffed by knowledgeable professionals who are always willing to help. If you're looking for automotive replacement parts and accessories, AutoZone is definitely worth considering.

AutoZone In-depth Review

Website Design and User Experience: The AutoZone website has a clean and user-friendly design, making it easy to navigate and find the products you need. The search bar is prominently displayed, allowing for quick and efficient searches. The layout is intuitive, with clear categories and filters to help narrow down options. Overall, the website provides a seamless user experience.

Product Range and Availability: AutoZone offers an extensive range of automotive products, including parts, accessories, tools, and fluids. Whether you're looking for specific parts for your vehicle or general maintenance items, you're likely to find what you need on their website. The availability of products is generally good, with most items in stock and ready for purchase.

Pricing and Discounts: AutoZone offers competitive pricing on their products, ensuring that customers get value for their money. They frequently run promotions and discounts, making it even more affordable to shop with them. The website also features a "Deals" section, where you can find discounted items and special offers.

Customer Service and Support: AutoZone provides excellent customer service and support. Their knowledgeable and friendly staff are available to assist with any inquiries or concerns. The website also features a comprehensive FAQ section, providing answers to common questions. Additionally, customers can reach out to AutoZone through phone or email for further assistance.

Shipping and Delivery: AutoZone offers reliable shipping and delivery services. They provide various shipping options, including standard and expedited delivery, ensuring that customers receive their orders in a timely manner. The website provides tracking information, allowing customers to monitor the progress of their shipments.

Return Policy and Warranty: AutoZone has a customer-friendly return policy. If you're not satisfied with your purchase, you can return it within a specified period for a refund or exchange. The website provides clear instructions on how to initiate a return. Additionally, many products come with manufacturer warranties, providing further peace of mind.

Store Locator and In-Store Experience: AutoZone has a convenient store locator feature on their website, allowing customers to find the nearest store. The in-store experience is pleasant, with helpful staff available to assist with any automotive needs. The stores are well-organized, making it easy to find the products you're looking for.

Online Ordering Process: The online ordering process on the AutoZone website is straightforward and efficient. Adding items to your cart, selecting shipping options, and completing the checkout process is seamless. The website also provides order tracking, allowing customers to stay updated on the status of their orders.

Product Quality and Reliability: AutoZone offers high-quality products from reputable brands. They prioritize quality and reliability, ensuring that customers receive products that meet their expectations. The website provides detailed product descriptions and specifications, allowing customers to make informed purchasing decisions.

Customer Reviews and Ratings: AutoZone features customer reviews and ratings on their website, providing valuable insights into the products and customer experiences. This allows customers to make informed decisions based on the experiences of others. The reviews are generally positive, reflecting the overall satisfaction of customers.

Loyalty Program and Rewards: AutoZone offers a loyalty program called "AutoZone Rewards." Customers can sign up for free and earn rewards with every purchase. These rewards can be redeemed for future discounts and savings. The loyalty program provides additional benefits and incentives for loyal customers.

Mobile App Functionality: AutoZone has a mobile app that enhances the shopping experience. The app is user-friendly and allows customers to browse products, check prices, and make purchases on the go. It also provides access to exclusive deals and promotions, making it a convenient tool for automotive needs.

Social Media Presence and Engagement: AutoZone has a strong social media presence, actively engaging with customers on platforms like Facebook, Twitter, and Instagram. They share informative content, promotions, and interact with customers through comments and messages. This allows for a more personalized and interactive experience.

Environmental Sustainability Initiatives: AutoZone is committed to environmental sustainability. They have implemented initiatives to reduce their carbon footprint and promote eco-friendly practices. This includes recycling programs, energy-efficient operations, and partnerships with environmentally conscious organizations.

Overall Rating and Recommendation: AutoZone is a highly recommended website for all your automotive needs. With a user-friendly website design, a wide range of products, competitive pricing, excellent customer service, and reliable shipping, AutoZone provides a seamless and satisfying shopping experience. Their commitment to quality, customer satisfaction, and environmental sustainability further adds to their appeal. Whether you're a DIY enthusiast or a professional mechanic, AutoZone is a trusted destination for automotive products and services.

How to file a complaint about AutoZone?

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3. Writing the title:
- Summarize the main issue with AutoZone in the 'Complaint Title'.

4. Detailing the experience:
- Provide detailed information about your experience with AutoZone.
- Mention key areas of concern, any relevant transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact of the issue.

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- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data.

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Ensure each step is clearly defined to guide you effectively through the process of filing a complaint or review on ComplaintsBoard.com regarding AutoZone.

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Contact AutoZone customer service

Phone numbers

1 800 288 6966 1 800 741 9179 More phone numbers

Website

www.autozone.com

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