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2.0 40 Reviews

AutoAnything Complaints Summary

10 Resolved
30 Unresolved
Our verdict: When using services from AutoAnything with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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AutoAnything reviews & complaints 40

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Newest AutoAnything reviews & complaints

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11:04 am EDT
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AutoAnything Lack of response

I ordered floor mats on a Saturday (10th), the following Thursday (14th) I checked on the status and discovered that the mats had not been processed yet (they promptly took my money though). I emailed them and again got not reply. I sent them another email today (19th) to ask why they did not reply to the first contact? They did finally contact me to say the mats had shipped. Sorry for the delay in response is all I got, no reason it took nine days to process and respond to the order.

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10:36 pm EST

AutoAnything Horrible customer service, items are NOT in stock

I have placed orders from autoanything on two occasions. I will NEVER do that again. The first time they shipped 80% of my order and neglected to let to know that the other 20% were not shipping for another 3 weeks until I called them wondering where my missing items were. Online it stated these items were in stock. And then guess what, it happened again with another maybe sorta possibly 3 week wait, they couldn’t be sure. I realize that stuff happens in the warehouse, but at least other parts stores let you when they are shorting the order, an estimated ship date, and maybe even do something nice for you. Autoanything does nothing, doesn't care, and can't even tell you anything more than an approximate ship time. AND their website still lists the missing parts as being in stock. Ridiculous. No other major online auto parts stores run their business in this fashion.

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9:45 am EST
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AutoAnything Never received my order

I ordered a spare tire rack for my 2003 f150. They copllected the money immediately. Come arrival date I got an e-mail saying it was going to be late due of course to circumstances beyond their control. Since that time I have heard or recieved nothing. I believe they had no intention of sending my order once they pocketred my money,. I have a speech impediment so can't call them. I am 89 yrs old, ww2 combat veteran and don't know beans about how to get them on e-mail. Computer stupid really. Anyone doing business with those people beware. They have my social security money and I have nothing. So take that as a warning.

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9:00 pm EDT
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AutoAnything Return policy

the worse return policy I've ever heard of!...Buyer Beware!..If you order from them, and remove the product from the box, you can't return it!..even if you don't like it or if it dosen't do what it's supposed to do!..how can you tell if the product will work if you don't remove it from the box?..i will never order from this company again and will spread the word about AUTOANYTHING!

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Joella Torrez
Chama, US
Mar 25, 2015 2:54 pm EDT

We just ordered $450.00 worth of items, we ordered floor mats for 2 vehicles front and back, bug shield, and mud flaps for my husbands brand new truck . The mud flaps are suppose to be universal fits all types of vehicles well they are way to big . Not more than an hour ago we tried to return them in the same box we received them in and entirely brand new and your representive on the phone that spoke poor English made us wonder if he was illegally in the states did not allow us to return items. Said we had custom ordered them, no we didn't Universal means fit all types of trucks . We will never do business with you company again buyers beware if you don't like the item you ordered or not proper fit your screwed. DO NOT BUY FROM THIS COMPANY!

Joella Torrez and Richard Cowan
Chama, NM

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MkStItCh
West Seneca, US
Sep 26, 2014 5:40 am EDT

I am not sure that I agree with what you said... They have a return policy that says all returns must be in original package and can not be used. This means that you open the package, check the item, put it back into the original package and then follow the procedures on the website to return it. All of this must be within 30 days. You must also pay for return shipping. The instructions are on the website as follows:

1. Contact an AutoAnything Customer Care Specialist at [protected] and select the "Returns" option (#4).
2. Our Customer Care Specialists will provide you with an RA#, and email you detailed return instructions.
3. Clearly write and/or affix the RA# on the package and return to the address specified in the email.
4. Unless the return is due to manufacturer defect or AutoAnything error, the customer is responsible for return shipping costs. For your convenience, AutoAnything offers discounted return shipping labels. Should you choose this option, the cost of the label will be deducted from the refund amount.
5. The original method of payment used to place the order will be credited the purchase price, excluding return shipping costs. AutoAnything will send a confirmation email once the refund has been issued. Please allow 5-7 business days for your bank to process the credit.

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4:31 pm EDT
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AutoAnything Delay in shipping

I ordered a trailer hitch from autoanything and it when it did not arrive when it was scheduled to do so i contacted autoanything and they advised that the hitch had been delayed from the manufacturer and that it would not be shipped for another 3 days, when it still did not arrive I re contacted and contacted them on a Friday and was advised that the item was in stock and would not be shipped until Monday. I complained and was promised that it would be shipped out that Friday night, and it would take from 3 to 5 days for me to receive it. It is now Wednesday and no hitch, so I called again and was advised that it was scheduled to be at my residence on Thursday. I had to rent a truck to move items that I had intended to use the trailer for. Auto anything refused to pay for expedited shipping or to pay $23.00 for another brand of hitch that had been in stock at initial purchase.
I also found the wiring at another company for $23.00 less than at autoanything, they did refund the difference, but they are not the lowest price out there.
I would NOT ever recommend this company for a purchase.

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4:29 pm EST
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AutoAnything Terrible customer service

Ordered a Tonneau cover with AutoAnything. They were
supposed to make delivery to my home. The coordination between them and UPS
Freight was terrible. Since I had already taken a day off from work to receive
the cover I had to drive to the UPS Freight Facility myself to pick it up
myself.

When I arrived at UPS Freight Facility the exterior
cardboard packaging had been damaged. The damage was to the edges of the box
which someone had clearly stabbed the cardboard edges with the metal forks of a
forklift. Also had a very large impact on the main surface of the package. So
hard that it tore the cardboard. See photos.

UPS opened the package gently and we were unable to
really determine if the contents were damaged but it appeared that nothing was
missing. We were afraid that one of the forklift drivers would run over the
package if we examined it on the loading dock any further.

The package was then moved to my home garage where an 8”
crack in the cover was discovered and also found that the paint surface had
been damaged. Both where in the locations of the above mentioned damage.

A UPS contracted Investigator examined the package and contents
in my garage and told me that there was no question that the package had been
damaged during the shipping.

During the contact with AutoAnything I explained all of
the troubles I had experienced with UPS over the years. I was told AutoAnything
did not have a choice with who the Shipping Company would be. Later when I
contacted the Undercover Company itself I was told that the shipping was in fact
done by AutoAnything.

After receiving legal disclaimer type email from
AutoAnthing I had to file a dispute with PayPal to get a refund.

Was not even called back by AutoAnything until the Undercover
Company called them on my behalf. Spoke to Angelica from AutoAnything who just
acted like this was all my fault.

DO NOT DO BUSINESS WITH AUTOANYTHING !

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5:05 pm EST
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AutoAnything Defective/wrong product

Received the wrong seat and console cover set for my 2007 Chevy Silverado. Realized as I was installing these that the console pieces that were sent (along with no instructions for install) were not going to fit my console which is a fold down style. I first contacted Coverking to see if I could obtain instructions for the console and had no response. In the meantime I contacted AutoAnything to see if they might help and they did send me some instructions but they did not cover the seat/console configuration in my truck so the instructions were useless. Coverking did finally contact me and I explained to them the problem and they said I would need to contact the seller. I was already in touch with AutoAnything and they finally told me to send them pictures of my seats and console along with pictures of what I received. I was asked if the seat covers fit and I did go ahead and install them to make certain there was no problem. They fit just fine. But the console pieces were not anywhere near what was needed to finish the console and I even sent pictures from the Coverking catalog and AutoAnything's website that did show exactly the seat and console configuration I had. Coverking, after a few weeks of waiting, finally contacted me and said that they had sent the correct seat kit and I said that I would then prefer to simply have my money returned because the product I received was not correct. They told me I would need to contact AutoAnything to receive a refund. I had been communicating with both companies via email but when I asked AutoAnything for a refund, they said I would need to call them. I could only imagine I would have to explain my way through the entire previous process and I did have to wait for some time before the customer service person came back on the line and asked if I had installed the seat covers. I said that I had and he left again to "discuss the issue" with his supervisor. When he came back on the line he informed me that because I had installed the seat covers (they fit fine) that the order was considered "used" and they would not issue a refund. All I really wanted was the correct console cover in the first place and sent many pictures and reference to enable the manufacturer to make the order right. So I am stuck with the wrong order and no one will fix the problem including not returning my money because I installed the product as I was told to do.

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MaxE1955
, US
Dec 29, 2017 3:27 pm EST

Coverking is a ripoff company that does its best a simply grinding their customer down when they have a problem or issue with their products. The best course of action is to avoid purchasing anything from this con artist company. But if you do decide to take a chance and make a purchase, best go into it with the attitude that you are throwing your money away. Between the poor quality, fit and horrible customer service that is exactly what you are doing. YOU HAVE BEEN WARNED!

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Darl Johnstonbaugh
Clarence, US
Jan 31, 2016 11:38 am EST

Wow, I am in the same boat right now with a set of rear seat covers for a Jeep Grand Cherokee. I got two of the larger sides (passenger) for the 60/40 split configuration. Good gravy, I already began install of the front set which is ok. I bet I get the same deal now though since I did have the rear set out of the package but not yet installed. I also bought mine frm Auto Anything...this is not going to end well. No one is open on a Sunday and now I am pissed. It took almost 6 weeks to get these darn things.

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10:07 am EDT
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AutoAnything False advertising

I purchased a complete set of seat covers for my 2014 Toyota Tundra. When I recieved the items they were NOT seat covers as advertised but rather seat " protectors ". They consist of a canvas material which lies on the seats, has nothing to hold it in place, and is too short for the seats so they roll up under you when you enter the vehicle and sit on them. The rear bench seat " mat " is not made for the Tundra 60-40 split bench seat, is also ill fitting, and looks like hell. When I contacted AutoAnything the first time I was told to take pictures of the covers and send them to them so they could send them over to some warehouse location for assessment as to their correct fit. I thought this was crap and contacted them thru email and let them know I was not happy with the covers and what procedure I should follow to return the covers and get a refund. I recieved an email from AutoAnything advising me that since I had installed the covers they were used and could not be returned. So; in other words I was just informed that they were ripping me off for $139.00 for a set of mats they advertised as " seat covers " and guaranteeing they would fit my 2014 Toyota Tundra. Their advertised return policy is a bunch of crap. When you send this company money you may as well kiss it goodbye. I will NEVER order anything from them again and would encourage everyone else to think twice before you do. They are a RIPOFF! BEWARE! BEWARE!

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Beefsteak
Kissimmee, US
May 01, 2014 10:23 pm EDT

I contacted them to match price a set of four Bilstein shocks. Advertised price was 428.00 with a 10.00 off promo discount. This particular company charged 6.5 % for Florida residents a total of 446.00. "Bryce" wanted to match the taxed price of 446.00 . I pointed out to autoanything online rep that I had just purchased a AEM short ram air intake and no tax was charged, so why now? His response was he disconnected the online chat. That's how their match price policy works. PS got a better deal through Tire Rack 102.00 for each shock free shipping. Emailed Autoanything twice. No response

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8:46 pm EDT
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AutoAnything No refund for return

Upon the recommendation of the AutoAnything sales staff, I ordered a set of 4 Stampede Trail Riderz Fender Flares and received them as I expected. I opened the box and took one of them out and compared it to the OEM flares on my Suburban. The flare was no wider than the OEMs on the vehicle. So I put the one flare back in the box; called for a RMA, and sent them back. Now understand, the flares were in plastic bag sleeves and loose in this big box. When I returned them, they were in the same sleeves and loose in the big box. I just received notification that they were going to take my $350.00 Here's their apology...
"Dear James,
We have received your returned item(s) covered by RMA #6910. We regret to inform you that this return has failed its inspection, has arrived to us incomplete, damaged, or was lacking the necessary packaging & paperwork to validate a credit for this return.
In accordance with our stated Return & Exchange Policy, any credit issued prior to this e-mail has been revoked, and the original charge for the item(s) covered by RMA #6910 has been reinstated.
You may return any omitted items for inspection to re-apply for a return credit. Any additionally returned items must also pass inspection prior to a new return credit being issued. Your return item(s) are being shipped back to you.
For a complete listing of our Return & Exchange Policy, please see our website:

http://www.autoanything.com/help/returns.aspx.

We apologize for not being able to endorse this return and return credit for you. If you have any further questions please give us a call:"

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1:28 pm EDT
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AutoAnything Dishonest company

AutoAnything is the worst company I've ever dealt with. Apparently, I am not the only dissatisfied customer. I placed an order for floor mats on 09-18-12. As of today, 8 days later, my order has not been processed or shipped. I contacted customer service and spoke to a rude and clueless person who tried to tell me these floor mats were made to order. He continued to try to convince me that these floor mats weren't even made prior to my order being placed. Are you kidding me? Floor mats that are made to order?! He proceeded to tell me that these floor mats were NOT in stock and were being sent from the manufacturer. After reading many reviews, it appears that this company doesn't have anything in stock and is merely a middle man that Drop Ships! I was told that if I wanted to cancel my order it would take 24-36 hours to process that and another 5 business days to get my money returned. How can this company still exist doing business like this?! Luckily I paid with Paypal and have filed a complaint with them. It might take a week or so for me to get my money back, but I DEFINITELY would NEVER buy from this company again. Take this as a warning and save yourself grief. Don't use AutoAnything!

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AutoAnything Poor service

I purchased brakes for my car. They sent the wrong ones. When I complained, it took almost a week to get back to me. Then they refused to send out new ones until the old ones had been returned, despite having my credit card information to collateralize the brake pads. Don't buy from them! It is not worth it!

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AutoAnything.
San Diego, US
Dec 07, 2010 12:23 am EST

Hello,
I apologize for your experience. We are passionate about our Customer Service so please contact me directly and I will see to it that your issue is resolved to your satisfaction. You can reach me direct at [protected] or ckreston@autoanything.com.
regards,
Clark Kreston
Customer Service Manager

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12:33 pm EDT
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AutoAnything Delay on parts

I have now been waiting nearly a month for EBC brake pads from AutoAnything. This pathetic company should be named AutoNothing! I was lied to about shipping dates and honestly question if I will ever receive the parts. I have attached an email about a delay in shipment. I was told two days prior to this email that the parts had already shipped. I will NEVER buy anything from this terrible company again. Consider this your warning. Do not order anything from them unless you want your project to sit on hold.

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Mr. De Jesus
, PR
Oct 22, 2012 5:31 am EDT

I ordered twwo weeks ago a pair of seat covers: order #[protected]-AK/HI for my dodge dakota 2011.I am willing to pay the shipping ($15.80).
I am also wish to order a Pop & lock tailgate lock part # PL3600. Of coarse I will pay the shipping for this too.
Please consider my order as soon as possible.

thanks

Julio C De Jesus
Ext.Jardines de Coamo
Calle 10 HH09
Coamo, Puerto Rico 00769

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AutoAnything - Difficulty obtaining credit for wrong items sent

This company claims to be the lowest price for car brakes, then when you order, they use a company...Centric Parts Industry in La Puente, CA. When the brakes arrive they are for the back, even though I ordered the front brakes. I had my car up on jacks with the wheels and calipers off, when I discovered that they had sent the wrong ones. I ended up buying...

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AutoAnything Low price guarantee

AutoAnything advertises a "Low Price Guarantee" along with free shipping. What the customer finds upon closer reading of the fine print is that the price match is for "delivered price". That is, if AutoAnything has an item costing $118 with free shipping, and another storefront has the same item for a lower price, $100, and shipping is additional, $18, the competitor's price including shipping is what they use for comparison. In this (actual) example, the match is exactly the same. (If all the stores did this, the playing field would be level and we consumers would know what to expect from the retailer.)

I personally would rather deal with a seller which gives me what I want to know right up front: item cost, shipping (including handling), and tax where required, rather than with one which obscures reality with marketing statements...where the customer must dig out the facts rather than have them stated up front.

I call AutoAnything's marketing practice deceptive in that the use of "price" is not the same as that used in other (and competitor's) stores. I do not choose to do business with an entity which seeks to deceive me.

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JasonVK
Tampa, US
Feb 11, 2013 2:58 pm EST

Your "complaint' is really a compliment for AutoAnything in disguise. It sounds like you have a problem with advertising and profit in general.

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SubieDude
The Woodlands, US
Feb 02, 2010 11:00 am EST

To quote your complaint: "I personally would rather deal with a seller which gives me what I want to know right up front: item cost, shipping (including handling), and tax where required"

It's funny because that is exactly what AutoAnything does... they tell you the item cost up front, shipping and handling is free, and tax is calculated in the shopping cart. That is as up front as it gets when you're shopping online.

And their one-year post purchase price guarantee is solid. Yes, it's based on the delivered price, but they ship everything for free, other companies don't and they pass the cost on to the consumer. You have to compare Apples to Apples.

I've ordered from AutoAnything numerous times and it's always been a good experience.

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01Cobra281
San Diego, US
Jan 12, 2010 5:34 am EST

Your complaint is a bit confusing to me. It would seem to me that the company you are comparing them to is being more deceptive by hiding their shipping charges and baiting you with some "low" sales price. AutoAnything seems to be putting the whole price out there for you to see (shipping included). It would be silly for them to price match every advertised price without shipping because so many other companies try to hide additional fees in their shipping and "handling" fees (another term for "We're charging you $10 for the box"). Someone could advertise $50 for that item, then charge you an additional $68 in shipping and handling. Who is being more deceptive? AutoAnything and their totally upfront pricing, or someone who is hiding fees in the shipping that you don't see until you've gone all the way through checkout?

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AutoAnything Sent wrong parts

I ordered Hawk brake pads for my car from the AutoAnything web site. Using their web form, you simply provide the make, model and year of your car and they are supposed to ship out the correct parts. They sent the wrong parts, which I didn't discover until more than 30 days after I received them, as I didn't need to install them right away. Once I found out their mistake, I attempted to return the pads for the correct ones. They wouldn't budge from their 30 day return policy, even tho they were the ones that made the mistake. They basically just quoted from their rule book and would not listen to reason. I will not be using them again.

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AutoAnything Complete lie

Anything Automotive lies, mis-informs, and skips titles.

First, they told me that the Transmission was out on my Cavalier among numerous other things and that it would cost a few thousand dollars to fix. This was a complete lie!

Since, I could not afford to fix the Cavalier they told my father that they wanted to help me out since I was a single mom and needed a dependable car. So, they offered to take my Cavalier and $1, 600.00 for a Ford Windstar that a family member had previously. It had a new Transmission in it, new brakes, etc. WRONG!

When we transferred the title we found out that they never put the title in their name, so we had to pay for the late fees. It is illegal to skip titles.

I only had the Windstar a few months when the Transmission went out and there was a problem with the brakes. It took them 3 weeks to 'fix' the van. So, I was stuck without a vehicle for 3 weeks in the middle of winter. I had to pay for the brakes and the transmission.

When I got the vehicle back the Check Engine light was on and the alignment was way off. And within a few weeks the transmission started slipping again. I took the van back since the transmission had a 30 day warranty. However, they would not honor the warranty and fix the problem correctly.

Now, the transmission went out completely and I'm stuck without a vehicle and no way to fix this piece of crap or buy a new vehicle.

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tdawg
, US
Jun 16, 2009 1:22 pm EDT

You have the wrong company listed. www.autoanything.com does not sell transmissions.

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AutoAnything Awful service

I purchased a set of 4 WeatherTech in-channel window visors for my 2009 GMC Acadia in January 2009. The front set snapped into the window channel without adhesive and work fine. The rear set includes a thin layer of adhesive film on the flange designed to fit into the channel and adhere to the widow weather stripping. Unfortunately, the visor flange is rigid and does not allow the adhesive to remain adhered to the rubber stripping.

A few weeks after installation, I contacted the AutoAnything.com (on-line retailer) to inform them that the rear visor wouldn't adhere well and was causing my window to leak. They contacted the manufacturer who then sent out a replacement set. I installed the new set, only to have both fail a few weeks later. They both fell off of the truck because of the poor design -- the adhesive strip is not enough to hold them in place. (I have installed window visors on no less than six vehicles in the past and have never had a problem. This problem is not due to installation error, but from a poor design.) After the second set failed, I contacted AutoAnything and asked for either a refund or a set of visors made by a different manufacturer since the WeatherTech product was a faulty product. After multiple e-mails and phone calls, Autoanything replied stating that the manufacturer will not replace the product since they replaced it once and then offered to sell me a replacement at a reduced price. I replied that this was unacceptable and that I should not have to purchase a replacement for a product that has failed twice within a couple of months. I asked for a manger to contact me to discuss the issue or that I would file a formal complaint. That was a week ago. AutoAnything has refused to reply.

Bottom line is that I paid a premium price for a product that does not work and the company will not stand behind the product. AutoAnything will not refund or replace the faulty product, which fails within two months . AutoAnything states that their return policy is 30 days. This is not a return for dislike of the product (I actually like the styling.), but a return due to product failure (twice). Autoanything is not an honorable company if they hide behind a 30 day return policy instead of standing behind the products they sell. They are ripping off customers instead of honorably serving them.

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Saud M Alharbi
, SA
Aug 07, 2014 5:57 am EDT
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Try carid.com, they do have purchase protection plan, and offer replacement and warranties.

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Troy Colby
Lyman, US
Feb 16, 2013 2:46 am EST
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I also had a problem with autoanything. THEY WILL NOT BACK THE PRODUCTS THEY SELL! I ordered a grill guard for my dodge pickup. Then less then one hour after i ordered it from autoanything i find same grill for less money. So i called Autoanything and told them.I was told they could not beat that price so I told them to cancel the push guard and they said no problem they would credit my card, now remember I called them less than an hour ago and ordered it, the order should have been easy to cancel. I believe the problem was they just did not cancel the order that is plan lazy. Any way two days later a charge of almost 500 dollars was on my card. So I called and long story short they wanted 15% restock fee even though I felt they were told to cancel the order in time. . Anyway I
have no problem with the restock fee and i mean no problem with the restock fee. Then they told me it would be $280 to ship back and the15% restock fee. All that together it was almost the full price of the guard.So i told them I will just keep it and will never order from them again and they did not care.SO JUST BUY STRIGHT FROM THE MANUFACTURE THEY HANDLE PROBLEMS WITH MORE CONCERN.

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AutoAnything - Never fall for this business!

I'm saying this after i have experienced of the business scam called "auto anything". I ordered truck fenders on this store because they seem to be popular and trustworthy. The entire ordering process was satisfactory. I thought everything was doing well so they didn't bother to contact me to track the order, but when the fenders did not arrive on the...

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AutoAnything Delayed delivery! Made me wait for a month!

I had some research on this company before i purchased my order. Their website is shows the right info, so i ordered on them Toyota mufflers for my rav4. The ordering process was fine, but i was quite alarmed when they did not even call me to check on my order. So i called on them and the rep just said that they do not have any available mufflers for RAV4 yet. I was sooo frustrated to hear that because they said it was available in the site. So i had to wait for ONE FREAKING' MONTH for my parts! Ill never, ever purchase any parts from them again!

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jhguguy
whatever, US
May 04, 2009 3:12 am EDT

i really love the backorder story. were trying there best. hahahhaa

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jhguguy
whatever, US
May 04, 2009 3:11 am EDT

i also ordered an intake from them. it took them 2 months to deliver. i highly suggest noone buy from them ever.

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johnny ola
,
Jul 26, 2007 9:35 pm EDT

This is one the best Internet companies I have ever dealt with. Best prices, Great service, Quality products, and Friendly customer service. I would highly recommend them to everyone.

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J
12:00 am EDT

AutoAnything Too much dust

I have purchased an EBC green stuff brake pads last month from AutoAnything. I've seen that they have the lowest price compared to other local stores and online shopping companies but they have the same brand and product so I decided to get my part to them. I got my part that easy from the ordering to the delivery but when I got it, it's not the same one as advertised, neither do I know if they are giving the same one to other customers.

I have it stucked on my car and after a few weeks of using it, I found out that it's getting much dust not like the one I bought from a local store here. It's better that I got one on the same store I guess. I won't try other products from them. I'm not happy.

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woodman906
, US
Aug 21, 2019 9:51 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have been trying to return an item and the email address will not work ./so Iwent to help expert and was told to grt out my credit card and pay!

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what up
, US
Sep 03, 2009 1:25 pm EDT

I purchased an overhead console from them only to not have it shipped and then they wont refund the money sent.

BAD COMPANY do not do business with them.

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+1 (800) 874-8888

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www.autoanything.com

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