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Auto One Warranty Complaints - refund

Review all Auto One Warranty complaints

Auto One Warranty
Posted: 2008-12-26 by   Michelle M
refund
Complaint Rating: 100 % with 9 votes
Company information:
Auto One Warranty
Grand Island, Nebraska
United States

I cancelled my policy the beginning of September. After receiving their cancellation letter which states that I am entitled to a refund if I requested it.
I called Auto One and was told I would be getting a pro-rated refund of $253.
I was told to call back in 6 weeks which I did and was told the money would be in my checking account on November 28, 2008. Surprisingly it was not
and I was able to talk to Ryan and he assured me that my money would be
in my account on December 15th. Surprisingly it was not. I have repeatedly left messages with Ryan which he has not returned. Buyers BEWARE of this
company!!!
Comments United States Cars, Parts & Vehicles
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Auto One Warranty - Fraud and scammed...unprofessional customer service rep.
Auto One Warranty - They owe me a Refund and refuse to pay
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Auto One Warranty - refund

Comments

 Sort by: Date | Rating
 182 days ago by   Peggy Blackburn -1 Votes
Have a similar situation with collecting a sum the company has confirmed due to me for $2, 3000 - from a cancellation OVER TWO YEARS AGO AND DESPITE RELENTLESS CONTACT THAT THEY AFREED THE REFUND WAS WELL PAST DUE AND THE CHECK IS ALWAYS GOING TO BE IN THE MAIL: FRIDAY! The payment never comes. I've spoken with Ryan, also, dealing with most of this issue. My last contact over the past two weeks, has been George - and he states the processor of the claim, Chris, will send the payment, ON FRIDAY! He told me that last Friday, May 15...and the very same promise for Friday, May 22, 2009. This is the most unprofessional firm I've ever been associated. They are absolutely incompetent and in these though economic times - they claim the entitlement to use MY MONEY to run their poor business with no interest. THIS COMPANY SHOULD BE BARRED FROM BUSINESS AND ABUSING THE PUBLIC!! This is ludicrous! I considered their expectation for me to wait 6 weeks - in very poor taste and horrible customer service. I'm curious if anyone ever DOES actually receive any reimbursement...
 155 days ago by   Keisha Queen 0 Votes
I was a member of Auto One Warranty. February 2009 I sent the company a letter cancelling my membership. I recieved a letter back stating that the process to cancel will be 10 weeks and if I qualify for any refunds I would get it at that time. I waited the 10 weeks and haven't recieved anything. I also spoke to Ryan and was assured that I would recieve my check in 2 weeks and of course no check. After weeks of calling and leaving messages for Ryan I was later told that he doesn't work there anymore and the case was given to George. I spoke to George and he told me I would recieve a check in about 3-4 weeks. I am really sick of this company and I will not give up. I don't care about how little they took, it was mine. It is a respect thing for me. I am trying to start a lawsuit, who wants to join.
 129 days ago by   Raza 0 Votes
Hi,
I am also the victim of Auto one warranty, I cancelled my warranty within 60 days and eligble for full refund, for the last 4 months I am calling them and recieving same answer that you are going to recieve your refund
soon which is of $450. when I called today they change their statement instead of $450 they said $118.
Please advise me what to do.
Syed Raza
hasnains@yahoo.com
 109 days ago by   Madd Mike 0 Votes
Talk about an incompetent company...Auto One Warranty. I am going to give them one more chance to return my call, answer the phone and generally communicate with me. I paid $1500 for a warranty within 48 hours I called and cancelled the policy and was told it was going to be 3-5 weeks to get the check. Well, it has been six weeks and no luck. Well, I called yesterday and had to leave a message...assume they were closed at 3:00pm PDT. I called again today and got a "customer service" fellow who said that he would pass the message on to the manager who was currently at lunch. Four hours later he must "be out to lunch alright"...no call. I tried to reach them again at their 949-475-9500 number and got only 35 + rings. I wish I had read about them in the above blogs before getting the insurance. I am going to go to the WA Insurance Commissioner if I do not get some results by tomorrow.

Michael Keller
Spokane, WA
509-216-1356
mtkeller36@hotmail.com
 107 days ago by   PAbbage3 0 Votes
they are a scam and the owner david tabbs has already been charged for being a scam with a previous buisness he did. i tried for a year to get my money and finally i took it to my local news station and they got it back for me, if you are still working to get your money email getjesse@king5.com and tell him your situation he can help!
 96 days ago by   Madd Mike 0 Votes
CONTINUAL BULL SHIT FROM THESE GUYS

Complaint Details
Auto One Warranty Specialists
310 Commerce, Suite 150
Irvine, CA 92602
Contact: Gotor, Tom
Phone: (949) 475-9500

Keller, Michael
Windermere-South Regal Real Estate of Spokane, WA
5815 South Regal Road, Suite 101
Spokane, WA 99223
(509) 216-1356
mtkeller36@hotmail.com


Below is the company's response to your complaint.

What a company does to resolve complaints is part of the information we report to the public on individual companies. To be certain that our report on this company is accurate, we need your confirmation that this complaint has been settled. Would you take a minute to tell us about your satisfaction or dissatisfaction with the response? The yellow shaded area indicates the complaint's current processing status and will allow you to enter your response in the text box.

If we do not hear from you within the next seven days, we will assume you have accepted the company's offer or explanation and are satisfied with it. However, please feel free to contact us again if the company has made an offer to settle your complaint and fails to perform accordingly.

Thank you for using the Better Business Bureau.

Complaint ID: 98439214

Complaint Classification:

Complaint Description - Posted 8/7/2009 10:51:57 AM

I received a post card regarding an extended warranty. I called them and they processed my information requiring a $1500 debt card amount. Less than 48 hours later, I cancelled my policy via a phone call and was promised a refund within 3 weeks. That was back in June 22, 2009 and 8-9 phone calls later I have no results...not even getting them to answer their phones nor my letters. I have read...after the fact...so many complaints on the internet about this Auto One...Talk about a scam.

Complaint Summary

I cancelled a warranty on a car in less than 48 hours after the company took my information. Contacted them and they said they would refund my $1500

Resolution Sought

Get my $1500 back

Additional Information

Date Problem First Occurred:
6/23/2009
Product or Service: Car warranty on a 2003 Lexus
Model Name or Number: LS 430
Date Purchased: 6/22/2009
Order Number: 323454
Amount In Dispute: $1, 500.00


Company's Response

Company's Initial Response - Posted 08/18/2009
Like many of us, our company is feeling the effects of the economic condition in our country. Fewer sales and unpaid premiums have left us in financial difficulty. As a result, we are not in a position to make this refund immediately. And for that, we apologize. However, we have contracted with a business group with years of experience in this industry to assist our finances and help us in setting up reserves. These reserves will be built through sales. By the end of September, we anticipate being in a position to begin refunding again. We are asking our customers to be patient just a while longer. Give us an opportunity to make these refunds. Taking contentious action will simply serve to slow our progress and place us in a position where refunding you will become impossible. Being up front and honest is always the best approach. We expect that the business model we have in place will be successful. Thank you again for your patience and understand.
Initial Response Summary
Thank you again for your patience and understand.
 67 days ago by   Dawn Kurtz 0 Votes
I'm am sorry to say sometimes that I am in America and that I thought that we had some companies left that we could trust, united we don't stand and when is our government going to hold these companies responsible for what they do to the public. Give us an opportunity is there way of saying they are not going to give us our money back. I also am a sucker to a scheme like this. My account was charged on (9/09), and was promised that my card would be refunded for $200.00 and this was a govenment card. Then almost every day I talked to someone different. The Main crooks in this scheme are James and George and you'll play HEll! trying to get a hold of them; mailbox is always full. I have filed a fraund claim through my card and they will try to get the money back. I think we need to have this company posted where ever we can and let the other suckers of the world know this and think about this before they give there card information to someone else. This taught me a good and expensive lesson. I will get a one time credit card and use it for anything more that I purchase like this. I know that there are good honest companies out there and its and tough game to weed them out. Also, I had a very bad conversation with some low-life Anthony at this company, he should be in the hall of shame and held accountable for the way he speaks to customers. This company has no customer service.

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