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Auto Loan


Customer Service / Billing

Complaint Rating:  0 % with 0 votes
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Contact information:
Wells Fargo Financial
United States
Phone: 18005593557
I just had my first experience with Wells Fargo Financial customer service today, 9/8/09, and it was a terrible experience. The customer service representative was not very helpful, and when I asked to speak to a manager, she was very rude. She answered the phone with an attitude like I was bothering her by wanting to speak with her regarding my issue. I have never been late on a payment. I have had my car for one year, and this is the first month I need a deferrment. I explained that my husband and I have had unexpected school financial obligations, and I need a deferrment to prevent a 30 day late payment. I have always paid inside the bank with cash or a money order, but was told today that I have reverse payments on my account. When I explained that there is no way I could ever have reversed payments, the representative told me that is what is showing and she could not help me with that. She said I would have to talk to a customer service rep. She then went on to ask me when I can make a payment to have the account current. I told her that was the reason I was asking for a deferrment. I have never had a late payment, and this month, after a whole year of good payments, I am trying to protect my credit and account status and have been denied a deferrment. How am I supposed to remain a happy customer? Refinance with another company sounds good to me.
Complaint comments Comments (3) Complaint country United States Complaint category Loans


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 9th of Apr, 2008 by    0 Votes

Auto Loan - Poor customer service!
Auto Loan
United States

This bank represents very poor customer service. I have an auto loan with them, and have always paid on time. I have excellent credit. However, I am human and by an oversight, neglected to send in my payment one month. I did not receive any notification from them to notify me of my mistake (which would demonstrate good customer service). I was notified by a collection agency who threatened to re-posses my car. It turns out, that any notification they may have sent, was being sent to a wrong address!! Interesting because they sure had the correct address on file when they sent my payment coupon book!! I have great credit that will probably be hurt by their inadequacy and carelessness. I will be looking to refinance my loan somewhere else and will never do business with them again!
 2nd of Mar, 2011 by    0 Votes

Auto Loan - harrasment
United States

I originally got my auto loan through Santa Barbara savings and without any notice was transferred to CSC Logic. Last month they called me at work... believe that is illegal! I called them back, told them that they better never call me at work again. Told them the payment had been mailed and they should have gotten it. Well the next day it was taken out of my account... so that tells me that they had it all along! So now, payment has been sent and they have been calling my house starting the due date, the 27th and it was mailed and I bet they have it already and I am getting mad. Looking for another bank to transfer my loan!
 7th of Jul, 2011 by    0 Votes

Auto Loan - Unprofessionalism
NK Finance Corporation
Los Angeles
United States

Please beware of this company before you sign a contract with these people. They use intimidating collection practices and are Rated F with the BBB. This auto finance company will call your grandparents, any one they can and threaten to repossess your car after the date its due. They do not want you to send a check or money order, they prefer cash deposited directly into their account. They have came to my house 2x for a so called wellness check, although the payment was paid in full. They penalized me when they couldnt find the deposit that was placed into their bank accounts, I showed proof and receipt information and they sent repossession people to my house to intimidate me and my family. When you call their place of business Omar, Francisco, and Eddie will play games on the phone, hang up on you when you ask to speak to someone in charge, they disguise their voices, call you from their cell phones, this is so true, this is not an exaggeration. I have sent many complaints and I regret coming into contact with this company. I am sure other people are too. These people are unfamiliar with the Fair Debt Collection Practice Act. I asked the VP Eddie why he would harass me and send repossession people to my parent's home when my payment was paid in full, he refused to answer the question, he then told me I was not a consumer, I am a collection. " yes that statement did not make any sense" and is a prime example of the ignorance this company possesses. I hope other people step up and complain against this company everyone should utilize all resources and ensure to keep a paper trail on them it will be beneficial in court.

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