Authorize
reviews and complaints

They sent me a letter indicating that I am a member of something I know I didn’t apply for then they’re telling me I got a 15 day trial and after that day I will be paying $23.87 on a monthly basis cancel any time why should I cancel something? I’ve never establish and I’m not sure if there’s any information with these people who are they can mess with my bank account but I’m just wondering who are these people and how do they get your information.

I created an Auth.net account a month ago. Auth.net never provided the requested service. I attempted to close my account 4 times but was not successful. Auth.net withdraws funds from my bank account without providing any service whatsoever. I have never even logged into my account.

I have been in touch with my attorney about Auth.net and they are more than willing to create a Class Action Law Suit against Authorize.net. If anyone is interested in joining a class action lawsuit against Auth.net, please contact me via this thread. I will also continue to monitor this thread for interests.

Bad. Nothing else to say. I didn't even start working with them but was charged anyway.
I thought that at first, I would have to activate my profile and only then they would start billing me. But as it turned out, they don't even need any reason for doing that, so be very careful when providing your credit card information. They just use it when they want without telling you.
Of course, I requested a refund and they even agreed, but what's the point of this if it's been 2 weeks and there's still no money? Useless

They are very aggressive.
They disabled my account because I didn't change the password on time, that's why when I was about to use their service it turned out that it was impossible because all of my money was unavailable.
I called them numerous time and I wish it was useful because the lines were always busy and no one picked up the phone, which is very very sad. Why did they find a person who monitors the system that disables accounts, but couldn't find someone who would work with the customers?

Be careful before starting using them. They are very sneaky and are glad to cheat you.
They have lots of additional and hidden fees, so your total monthly payment may be different from the expected one.
They charge you without any notification, without explanations. For something you never requested. If you complain them about it, they will only blame you and hang up on you.
Beware, buyers.

I was registered on the website www.authorize.net. After I decided to stop my e-commerce, these ### should close my account, but these jerks didn’t do it. I had no idea that my account was still opened and they continued to take money from me. I noticed it only several days ago and no idea how to stop these bogus charges, ‘coz no one replied to my emails. Please, help me to stop this scam.

Authorize.net and its affiliate companies are horrible. $99 fee just to see if your 'eligible' for their services. No particular advantage on rates VS paypal when looking at all the fees.

Sales/Support is awful, they disconnect you when trying to transfer from one department to another, and you on hold in the middle of your call several times in a few minutes! It's the strangest phone system, I've ever heard.

I never used the service once, and I yet was billed. Never even logged into the control panel even once. When you create an account, you get other companies that handle part of service. It's a mess. I thought I was waiting for approval for weeks when the sub company was requesting more financial information, even though my 'gateway' account was approved. Now of course you can get a refund because you've exceed the 48 hour mark. I was told my account was approved but locked. Meaning that I couldn't withdraw anything from it till I supplied the paperwork, but I could only put money into it.

Even though you've signed up with one company you've got to track down the scraps of your account that are located else where. They continue to bill you, but pretend not to know about the sub accounts with other vendors. I had to ask over and over to cancel my merchant account. At least six times before the sales person could give me information on it.

When is the last time you bough a car, but the lug nuts were from a different company and that company had separate billing? And because you didn't ask for a refund on the lug nuts they wouldn't let you return the car? That's the kind of service you get with Authorize.net.

In my opinion their signup process is a nice little scam. Who else wouldn't offer a refund to you if you didn't use the product, and the account was locked so you couldn't withdraw any money from it.

I've had a paypal account for years and never any any issues like this. I can only imagine what kind of hell those people have had that trust them to manage their online sales.

I cannot believe the nonprofessional behavior of this company. They steal from you and their support is a joke. You write to support.authorize.net and no matter what you say, no matter what your issue is--they copy and paste about "how concerned they are and they understand" and tell you to call in. What is the point of this support email? I had to threaten harassment if they didn't stop sending me those copy and paste emails!

That aside---they over charged me over $200. They had TWO accounts set up for me and were billing them both! Then will not credit me back. Tried the support.authorize.net first--again told me to call in. So, I called in—they said they would investigate and get back to me. What did they do? Sent me one of those copy and paste emails denying my claim!

They verified and acknowledged there had been two accounts set up and they STILL won't credit me back. I'm going back to dispute charges, will be notifying other website retailers at the Internet Retailer annual conference, and posting about these thieves everywhere possible.

If you operate with this kind of unscrupulous conduct as authorize.net does, the word WILL get out.

They are like talking to a door knob----that steals from you!

Authorize.net operates with unethical practices. I could not load their product to my website and they started billing me without clear communication. Their website is not user friendly. Their fees are not communicated very well, if they were I would not have been so surprised when a debit to my brand new business checking account hit. I was charged for the insuf. funds by them and my bank. a 10.00 charged cost me 58.00. I had not even gone live with their product before I was charged. I had started to fill out the set-up pages and then stopped, according to their unethical practices they consider that active. I did not have their seal loaded to my website like it said would happen yet they can charge me.

This poor excuse of a merchant company “Authorize.net” put a hold on my transactions-deposits because they said I was over my limit. My company takes in over 1 million annually and “Authorize.net” held all my deposits over $1, 300 for 30-days. How am I suppose to pay my suppliers and my workers for the products we already shipped! “Authorize.net” almost put me out of business.

Since then we acquired a real merchant account with our bank direct. We now have a merchant machine on our desk direct to our bank.

We will never use an internet merchant account again, and we suggest you don’t ether.