I have been a AT&T wireless customer for over 10 years. About a year ago, cell service at our home decreased sharply. I called AT&T and was told they would submit a ticket and an engineer would check it out. Several months later things had gotten worse instead of better. I called back, and was told the same thing as the first call, but then she suggested I purchase a MicroCell. I explained that me spending $200 for a problem with their service was not an option (why should I pay to fix their problem? I already pay 250/month for a service I'm not getting). Several more months of degreading service pass, and now it's to the point I cannot make or recieve calls or texts at home...if I am able to get a call out, it is dropped within 2 min.
When a friend was visiting my home he tried to make a call on his AT&T cell phone...I laughed. When he couldn't get a signal either, he was amazed as he only lives a half mile away and gets great signal. He then told me about the microcell, and how he had recieved a letter stating he could get a free one. We walked to his house and he showed me the letter that said "As a valued customer we are extending this offer to you". This prompted me to call AT&T again. Once again they said they would submit a trouble ticket. I mentioned they had done that several times in the past with no results. This is when things got really wierd. The rep then offered me "free mobile to non-ATT mobile" service. Really? I don't have a problem with my plan I explained, my problem is we can't use our phones at home...how does this solve my issue? I politely declined and mentioned the letter my friend had recieved. I was placed on hold for 20 minutes, when the rep returned, she informed me that I was not eligable for that program, but she would sell me one for $200. What a slap in the face. To me, that was AT&T saying that after 10 years of loyalty if was not a valued customer.
Last night we signed up with Verizon and will drop AT&T as soon as we get one of the phones to our son in college on the east coast and can port the numbers later this week. It is going to cost me 450 bucks to buy out of my contracts. I have a hard time paying that since I feel they violated the contract by no longer providing me a service I was paying for, but I'm sure that will get me no where...and I'll end up paying it anyway. But at this point it will be well worth it to actually be able to use my phone in my home.