AT&T
reviews and complaints

Service is an absolute nightmare! Nothing but trouble since installation in November, 2009. So far 9 techs have been to our home resulting in many, many hours of waiting for the arrival of a tech in a so called "window" of four hours. What has happened to the good old ATT that we were used to? I am going to remove all Uverse equipment and send it back and return to Comcast. Internet service does not provide the mgb that we pay for, television service freezes, telephone line has so much static that calls cannot be completed. Next step will be to contact the Fcc regarding all these problems that a competent company should be able to fix. Fred

God help you if you have Earthlink DSL and try to convert to ATT Uverse.

They told me I have to terminate the Earthlink DSL, but they can convert me to ATT DSL until the Uverse gets installed. They told me I can't schedule the Uverse installation until the Earthlink DSL has been terminated.

So they terminated the Earthlink DSL within one day, and they are supposed to give me ATT DSL now, right? We've been on the phone for almost 2 1/2 hours this morning talking to 6-8 people, got hung up on twice, transferred and dropped a few times, and we've heard a whole bunch of "I can't help you." The last person explained that their system won't let them do anything until the Earthlink DSL is out of their system which will take about 10 days! She said she tried to delete out all the codes manually.

Well, they terminated the Earthlink DSL within one day, but now the story is that we will be completely out of internet connectivity until the Uverse gets installed at some ? date - we can't even find out when that is. They can't tell me an installation date until they call me back, which is promised sometime within the next 24 hours.

I use internet connectivity for professional purposes (I work from home) and job search - what do you think my professional contacts will think hearing that I have no connectivity because my internet is down for an unknown period of time? They will probably think (1) we didn't prevent this disaster ahead of time and (2) they won't be looking to switch service from DSL to ATT Uverse any time soon.

As a 25 year computer programming veteran, I can tell you that the telephone company computer systems are not designed to service customer needs - they are designed to very efficiently bill huge numbers of customer accounts at the cheapest cost using batch processing. Because of the batch processing, customer needs, like converting from one service to another, cannot be handled efficiently, billing adjustments get hung up in the once-per-month billing cycle, and late fees and penalties are probably calculated before adjustments are applied or lost in the process. (I experienced this with AT&T cell phone services 10 years ago, and in my experience, it hasn't changed a bit.) Computers that will handle customer needs better and function more accurately are very expensive, which would take money out of the C-level and shareholder pockets.

I will update when I get more information.

I totally know what you mean! I signed up with Uverse this past October and have had nothing but PROBLEMs with the equipment and the service it self. The channels freeze up sometimes and my phone at times wont have dial tones and my internet... thats the worst! I have had At&t out to my home a number of times and they have switched out the equipment and reset the crap over and over. I call and get told the same routine everytime and no matter what the problem start right back up and cant get on the internet. I work from home so its a huge inconvience and also while on the phone with them (my cell) they have my unplugging and re plugging things back and forth which is a hassell to have to move furniture to undo the equipment! A company this big you would think they would have there own service figured out. Now all I get told it sometimes it does that and to just hook a USB cable and run it like that. Well then why am I paying to have wireless!

I totally agree. ATT are a bunch of liars. They misled me on installation and the great bundle package. To date, I still have two bills for two different phone lines and a huge Uverse bill. They won't give me credit for switching, I can't use the rebates now because I didn't come over from an internet cable providers such as Comcast, I can't cash in the rebates that I was supposedly going to get for going ahead with the install because the person in retention didn't log it into the computer. If you are thinking about going with this bunch of liars, I would use caution!

I have had my phone system at my office for 26 years. When connected and for 23 years my service was with Southwestern Bell - which was a great relationship. When there was a problem with something they were quick to respond and work with me. In about 2005/06 AT&T took over all operations and things have gone steadily downhill. At first it was just annoying calls if the payment was a day or 2 late. It was annoying but I determined to pay closer attention because it was obvious AT&T was going to be much tougher. Things were going relatively ok. My fees continued to rise and I had charges added but they responded to complaints. I finally got fed up with things and cancelled 2 of our phone lines - that were rarely used. I was told this was save me about $100 in charges, taxes, and all the little annoying charges for nothing attached to all phone lines. This was 12/3/08. On 12/19/2009 they somehow changed my relationship and entered into a contract with me (that I didn't sign or authorize) Not only did I now have a contract I didn't sign or authorize but was paying more than I had paid with the other lines. I assumed they were trying to get back at customers cutting back on service. My bills were now almost $100 more than they had been before with the 2 extra lines. I went through everyone at AT&T and finally ended up with their business retention center. (after I threatened to most to Birch) After days and escalated blood pressure they agreed to remove the contract I had not authorized and they assured me that my charges would go down to the earlier agreed amount. On my next bill I was charged several hundred dollars to do an early termination of my contract. They actually charged me $200.00 bucks to cancel the contract I had never asked for or authorized. I am still working with them but feel really cheated and angry and will probably dump their service. In the meantime, I would get an I-phone but won't deal with them and am now looking at Blackberry & other new choices. They could give me the phone for free but I won't ever enter a contract with AT&T again.

After the 2 years of contract at T Mo bile we decided to look for new carrier since we have existing AT&T service at home we decided to try AT&T for our mobile, N connect is their dealer which usually situated in malls, to make the story short we had our phones for $179 each we took the family plan. The manager at the store advice us not to send teh rebates just in case we change our mind. After 2 weeks one of our relatives called at the landline and ask if our mobile are still working, followed by some co-workers and friends, we ner notic etaht because we hardly recieve calls it so timely that its holiday andapproaching chrsitmass makes phones busy for greetings we all knew taht mobile is one of our lifeline, then after we tried to give it at least a few more days to know what i the real problem if its the phone or the network, a few days of observation we found out that ATT has some none working spots at home compared to our previous carried TMobile . on the 25 day we recieved a billing and there were so many charges which is surprising because the ATT manager advice us that as soon as we received the billing we need to come by and see him to adjust the bill, . Since the network is not good for us we decided to return the mobile unit and complain the bill, we end up having a 532 bucks because there were so many hidden charges, i dont know why they are doing this, .That is why there is 30 day trial because when you are not satistfied you can return without any charges on your part and if ever there is any it would not be that much, we expect taht we will be charge by the bill and connection fee, which 153 bucks but it end up $532.00, when we try to call CS OF ATT they said taht they own the number and we should have been informed them taht we re going to transfer the no. why should we have to informed them if we return the phone before 30 days, .i dont see the logic, because informing them that we nee dto transfer the no to other network may jeopardize our existing no, and that no is not from ATT we got that from our previosu carrier TMOBILE, .I hope somebody could help on my appeal, i am sure there were lots of consumer that been victimized by ATT mobile, let us unite and fight fo rthis ATT SCAMS .

Sincerely
Joann and Robert

i complained too and it didn't help. the issue i was faced with was a networking problem with my voicemail. they refused to belive that something on their end happened to my pass code. i complained alright but they just continued to blame me for an ongoing problem. i spent 2 hrs staight talking and complaing to 5 different people and got nowhere. the evidence was on their side and there was little proof on my behalf, we were going by their website which my phone wasn't corresponding with. you just got lucky.

We had at&t dsl internet and phone service and direct dish tv service. They told us they'd give us the bundled package. It would cost us $109.00 a month. Well it ending up altogether costing us 177.00 a month even with so called 200.00 rebate.e finally dropped phone and internet service and hooked up with Bright house. They also charge you modem rent $10.00 a month didn't tell us that. They find every little thing to charge you extra for. When we dropped them we called them twice to find out who we sent the modem back to. A few days later we got a program to self load a program in computor to start all over again. The second time we got the run around from this person to that person and got disconnected finally. We called back again and finally a Filippino answered the phone and gave us a e-mail with the shipping label and explained how to and where to sent it by mail to. Finally after much wasted time. I would advise anyone thinking about AT&T forget it. Another thing our so called high speed dsl was super slow and didn't work half the time.

Don't call customer service anymore, they are ### underlings who have no authority and no knowledge of anything except how to waste your time. Go straight for the throat, put them in hot water, and it will be solved as though someone waved a magic wand. Try to document all the times you called them and what dates and if you have the info - who you talked to. File a complaint with the BBB immediately using the $ amount you are disputing, also report them to the PUC Public Utility Commision for this (what they have done with you is far worse than normal). And if you don't see results right away report them to the attorney general of your state. Hope this helps - ATT U-verse has wasted dozens of hours of my time with their service, so I am trying to band together with other victims of their crappy customer service and FIGHT BACK. Hope this helps

I HAD THE SAME THING HAPPEN I CALLED 877/847-7216 AND I WAS ABLE TO GET ALL MY MONEY

This company charges $45 for transfer your service (because i'm moving due to a foreclosure on the apt i rent) i was trying to do the transfer on line not only they charge me that amount they force me to accept them as a long distance company (I cannot afford neither need it) otherwise i will not be able to continue to the next step, the service (all operators are name jessica) offers me to upgrade my service and waive the fee i do not need or can afford the price, , , , and the service will be connected by in 2 weeks! since the bell south sale to att the service is so abusive, my question is : can they charge whaterever they please and/or force me to do what they want? is any stipulation for protecting retired people in low income?

thank you

we have sign contract with AT&T landline for us be able to use DSL with all the plan that suppose to save us some money but it turn out to be a really ugly on and we still have to pay for it dearly for the last 3 years and we have 5 locations! I have been try to contact them for 2 years for them to fix it but go no where. they use "TACTIC" "I have to send to my upper manager" or " I have to contact you back" guess what nothing happen. I believe we suffer with AT&T with lots of money, my dad (the owner) get ready to call our lawyer since I have all the email respond to them (and little reply form them) see we might have to sue them.

They promised me a free installation fee. It was free online at the time anyway, but apparently not over the phone. However, the rep ensures me that "it is okay" and they can still waive that fee when I tried to hang up and order online. So, few months have passed, and I called back wondering about where the refund or reward card is. What do I get?
"sir, we do not offer free installation fee...yadiyada..." Well, After a long argument, they send me $100 reward card (instead of the $150 for installation fee they promised). This is not the first time they lied to me, I signed up for the no contract service online (a rep online ensures me that there wasn't any contract), but after signing up for it, I was told that there is a contract by a rep over the phone. I have the chat transcript, but it's no use, unless I try to sue them I guess. Call again and told them about the chat transcript, the rep impolitely (with upset tone even though I was polite) said "all right, if the chat says it is not, then it is not." That leaves me hanging. I can't decide to cancel it or not cos they can just send me a bill for breaching the contract or whatever. Bottom line: record your chat or phone conversation with them

AT&T is the absolute worst company in the United States. The customer service for this company was unacceptable before I encountered problems with my account and has continued to spiral down ever since. When I first purchased internet service, they sent me to router and it didn't work. I called to have the maintenance man come out and fix the cables. We set an appointment and he was a no show. I called again... he was a no show again. I ended up calling seven times before I finally received a visit from a technician. To my surprise, he had to schedule another type of technician to fix the problem. Upon arrival of my first bill, I was STILL unable to get an internet connection. Finally, after over a month I was able to log onto the internet. Next...Did you know that if you move across state lines you have to start new service first calling one number, then call another number to cancel the old service. Well... I didn't. Apparently I had two accounts for quite some time. So one day, I found out I was being billed for the old service address and new service address as well. I call a few times to rationally speak to someone about removing these changes, but they could never find my account. So instead of fighting it, I requested a statement be delivered to me to pay it off. After waiting for weeks, I never received it. I called back to see about a faxed or emailed statement instead. These guys tell me they are unable to email or fax things. I'm sure this was the case in 1994, but in 2011? Doubtful. The next time I called they must have received their first ever fax machine because they offered to fax a statement... until I gave them the area code. No, their fax machine can't send to Texas. So, to this day, I have not receive the information I've requested. I've cried on the phone several times because of the extreme frustration. It is a terrible thing when you call customer service and they don't even have notes on file as to how many times a customer has to call to get one thing accomplished. As a manager at a call center, I have learned from this experience. I tell my employees, "Put yourself in the customer's shoes and DON'T EVER be like AT&T" For the past year, I've told everyone I know to never use AT&T. I took it to Facebook about six months ago and now as I continue to be absolutely disgusted by the repulsive excuse for customer service they deliver, I am now posting this review on every credible review site I know. Thanks for making my life 100X more difficult, AT&T.

I agree with you 100% AT&T are deceitful bunch of liars and false advertisers

1/15/2010 - I am a business owner who placed a new account order on 1/11/2010. Today, 5 days later the system shows my order is pending? I call and email and do an on line chat. Not only are the customer service people slow but have ZERO resources. Finally after 59mins I was transferred and told that there was a computer error and they did not get all the information needed. AT&T would do nothing to compensate for the error or my time. Just had me give all the information all over again and told me I had to wait 3 days. I think it is so unprofessional and completely unacceptable that AT&T does not educate the customer service deparment. I am SO SORRY I opened an account. Should have stayed with Verizon ! I would not recommend for businesses.

MAN BE CAREFUL AS TO NOT PROVIDING SO MUCH OF YOUR PERSONAL INFORMATION AT THIS OR ANY OTHER INTERNET SITE... [PHONE NUMER, NAME, ADDRESS ETC, ETC].. IS BETTER BE SAFE THAN SORRY THERE ARE LOTS OF SHARKS AND RATS OUTHERE WAITING TO USE THAT INFO FOR WHO KNOWS WHAT! BE CAUTIOUS! AND GOOD LUCK!

After you signed up for their services AT&T always shows their real colors and has a bad attitude towards customer's needs, my best advice is that you Give Them an "ultimatum" in WRITING, ussually 10-30 days is a reasonable time to have them fix your problem... if they do not put their house in order... TAKE THEM TO SMALL CLAIMS COURT!

I would've just brought it back to the store in the first place. I mean, did you expect them to personally bring one out to your house? 10 miles isn't a big deal. All they would've told you is to bring it to the store and get a new one. Get over it.

I wrote this on yelp as well but I must voice my concern!

Horrible customer service!

Warning for uverse customers, you should just get a voice recording of your technician saying that there is no service fee because they clearly have a way of charging you with their little "decline to sign" check box and writing any report they see fit, and apparently your word has no merit in your case, so please don't even bother with this company, it's pointless, it's costly and it's just a huge headache!

I called for tech support and asked how much it would cost, and over the phone they said that "they will alert you of how much a specific service will cost and ask you if it's okay before performing it, " I asked the technician when he got here, and there was no charge... One month later a $99 service fee was charged! I'm outraged, called the hotline and they told me that "the technician noted that he told you, and that you declined to sign the bill form, there is nothing we can do, " at this point i'm livid because I was never presented a form to sign and after 2 hours and talking to 3 different people and no when I asked to speak to a supervisor and the response was "they are all busy and will call you back... " I knew this was a ploy to get me off the phone.

I just can't believe how bad my customer service experience was! I work in customer service (And have been for a really long time & also worked at a call center) and this company is just not willing to work with you, im betting this reflects more on how they were trained to treat you! I'm doing my homework on other companies and definitely ending this uverse service, asap!

I hope the uverse pr personnel sees this, this is definitely not the end of my wrath!

Picture freezes, dvr already replaced once after less than one month of service. Tv intermittently loses signal. Telephone and onlive service is based in india. Can't get these idiots to understand what thew problem was. They send out the wrong person to address proble. Much downtime. When I signed up, I was told that I had $220 of rebates coming. After a month and a half and no money seen, I called and found out that no one had arranged to send me anything. I suspect that they were hoping that I would forget the rebate and they would profit even more. This is the worst mistake that I have ever made. I am cancelling att tomorrow and will never use att in any way, shape or form again!

I ordered service. They came to install t.v., internet and transfer telephone service. They did everything except my phone. They said Time Warner did not release my line, but what really happened, confirmed by the service rep at my home, if you change your appointment it cancels another installation. When they finally came to install the phone, they disconnected my t.v. services. The rep came again the next day and had to jump through hoops dealing with his people at ATT Uverse to get it turned back on. At first it appeared my information box went bad. After much work on his part he figured out they disconnected my t.v. services. The good part is I did receive my rebate card. Bad part, I tried using it twice and finally went on line to find out they deleted my card number and it does not exist. So my rebate was eliminated because the t.v. service was disconnected by ATT Uverse. I will be changing very soon. I have spent much of my valuable time that I should bill them for because my time is just as important. Do not sign up for ATT Uverse and if you do, do not change your appointment.

I have been treated so badly by this company it is hard to believe. I have had 4 Technicians out in 5 days and I have spent more than 12 hours on the phone with them. I have been hung up on, placed on holds more then an hour and 45 minutes at several times and have waited several days for a call back by a supervisor. My service is still not working, another technician coming out tomorrow and more phone calls to make because they have charged me $55.00 for their inconvenience! Ha! HORRIBLE CUSTOMER SERVICE!

I am having problems gaining access to the internet via the Internet explorer.
On several occassion att techs. have came over and work on the problerm. The problem continues as of this date 8-9-12. On 7-1-12 I called the ATT tech support and talked to an STT rep. in the philiphines. She CLEARLY indicated that no work will be done wihtout our approval. She went ahead and did the work withou asking for my approval. Later I received Inv. no. [protected].7112.081404am in the amount o4 $149.00. ASnd she had the nerve (DS752J) to write on the invoice (sent by e-mail) that I had refuysed to sign for the work.
SHE DIDN'T ASK FOR MY APPROVAL., .Request charge be waived.

My router quite Friday night. No phone, no Internet.
Called Saturday morning. Recording tested the line, made appointment for Saturday between 8am and 8pm
Nobody showed up or called. Called Saturday night, recording made appointment for Sunda 8am to 8pm.
I found an ATT by accident. The guy had my address but no idea what the problem was. He tested the OUTSIDE line and said everything OK. Cannot test inside.
Called again. They tell me they'll send an INSIDE technician Monday betwee 4 and 8pm.

This is INCOMPETENT handling of a technical call, and in the end (IF they fix it) without phone for 3 DAYS !

Att Uverse salesman treated my 87 year old father agressively 4/25/11. Salesman in ATT issued parka, father in open door in shirt sleave on cold night. When I intervened by asking for supervisors name, was asked why I was being rude. Father became annoyed and explained because he was wasting his time.

Please do not give these jerks the time of day. If I may, I'd suggest that you keep one of your six year olds scocer participation medals handy and pass it along so that their delicate feelings are not hurt.

I should have known this account was going to be a problem from the first day service was to be connected. My wife received a telephone call from the service person inquiring if she was at the residence for installation. When she advised she was, he indicated he was there, but could not get anyone to the door. Turns out ATT sent him to the residence that I moved from, some 200 miles away.

When I was able to get a service man out for installation, it was just as many of the complaints I have read indicate. He needed to leave to get a part. Then he needed another service tech who handled other issues with installation to come out. This was a new apartment complex specifically wired for ATT Uverse as no other cable options are allowed. Over a week later, and several hours off work, service was finally installed. Then came the 1st bill. Over $100.00 per month higher than what I was quoted.

When this service was enacted, I was promised a $200.00 rebate from ATT for switching from DirectTV. This rebate was to be mailed after I had service with ATT for at least 30 days. I have contacted ATT regarding this issue approximately 10 times, each time being told it had been mailed, and would take approximately 6 weeks to get to me. When I check the ATT Rewards Center website, I learn the rebate was mailed on June 13, 12. When I called ATT again today, I am advised it was reissued on July 4, 2017 and mailed out on July 18, 2017, and that it would take approximately another two (2) weeks to get to me. There have been numerous overbilling issues with this account from inception. Had I not called in April about the billing issues, I would not have learned that although I was promised the rebate, I had to call to request it.

I have printed copies of the website information pertaining to my rebate indicating it was "redeemed" on May 9, 2017 but not mailed until June 13, 2017. When I called again today, I was informed it was reissued on July 4, 2017 and submitted for mailing on July 18, 2017. ATT indicated there was a problem with the address to which it was mailed. Ironically, the address to which it is referring is the same address where I receive my statement and there has been no problem with the statement reaching my residence through the mail.

If you are considering a switch to ATT Uverse, you have been warned. The customer service is the worst I have ever experienced. If you do switch to ATT Uverse, I advise getting a notepad and noting everything you have been promised. I would also make sure the person who you are talking to makes notes on his/her end, and reads them back to you.

att offers rebates fom shotime and starz when you sign up for cable. they tell you to wait 3 months from the insallation then go to their respective websites for 25 dollars each. problem is you must download a form fill it out, along with copies of the first 3 months bills, then mail in for the rebate. att neglects to inform you that you will need the copies of the bills. i ask, how many people save their bills after payment (we all have bank records)?. not to mention, how many people forget alltogether? i wonder what percentage actually end up with their 50 bucks. practices like this just make me angry with corporate america. just give me the fifty up front!

Was promised $350 in rewards for changing from Comcast to att, but now when I checked the att rewards site, it is only submitting $100. The sales rep that made this promise will not return my phone calls to him. His name is Keith Scott. The installer was at my home for 12 hours, the sales rep said it would take 4 hours. I am very disappointed and would not have changed from Comcast if I had suspected that I was being lied to. $100 is not worth the time the installer was at my home, much less the cost for Comcast to set us back up.

Every day, and very often, outgoing email takes up to seven minutes to actually be sent on its way. U verse claims that it is an Apple problem, not theirs. Apple says, that isn't true. It may be that the U verse server is loaded because customers are downloading movies or other huge amounts of data. Has anyone else experienced this?

I am so disappointed with Att u-verse. We just became customers the 3rd of December. We were watching tv and our tv, telephone, and internet just stopped without reason. We called to find out the problem. Someone on their end cancelled our services without notice in error. We talked, was put on hold, promises were made to help, etc, etc...We were told nothing could be done until Monday to reconnect our service for a new order to be put in to reconnect. So we have to go for a entire weekend without internet, tv, and especially a landline phone. No one could give us an explanation on how the mix up happen nor a way for immediate action. We are new..new customers and should be having problems so soon. Our alarm system is connected to the phone and we have a young child and no one seems to care about this nor they want to. They could easy correct this simple problem if they want to. I will not recommend Att to others and will question if I should continue with the service...

Removal of voice mail services after ONE missed payment on payment agreement plan. Restriction of voice mail to punish consumer. How is checking one's messages, including the ones from AT&T supposed to 'punish the consumer?. 2)AT&T not removing services cancelled by consumer( 900/976 #'s) after multiple requests by customer. Charged a monthly rate of 44.93 dollars! 3) On hold for more tahn 30 minutes when calling customer service to resolve matter and being bounced from one department to another!

The Client's #[protected] that you are referring to. I have never had a Land Line phone number with Account number. My first phone bill with AT&T was $130.50 which has long been paid in full. I have always paid my bills over the web in my account at AT&T.com/
pay bill. I have also paid all phone bills before my due dates. I have never receive a phone bill from AT&T stating that I owe a bill of
$152.41. I have called AT&T Phone Company and talked to a Representative (Miss Jessica). She inform me that as of 11 June 2013 my balance is zero. She told me to call Bay Area Credit Service which I did. After talking to a male Representative, he inform to come
to this website to post my dispute of this situation with AT&T and your company.
YOURS TRULY,
JAMES W. COLBERT Sr. #[protected]

Bay Area Credit Service is a debt collector. It is THEIR responsibility to provide proof that you owe what they claim. I can't understand why they sent you here...No one here can fix this for you. You did your part by contacting AT&T and getting confirmation that you owe nothing. Send Bay Area Credit Service a letter demanding proof of what they claim you owe and proof they even have a legal right to demand anything from you. Send the letter by certified mail with return receipt requested. Type your name at the bottom of the letter. Never sign a letter to a debt collector because your signature could end up on fake documents making your fight much harder...

they will take you to court, the death star is just that. wanna bet one of dick cheney's minions thought this up. hell, even satan isn't as bad as at&t

I have called at&t 5 times in 7 days for repair on my phone- static is all I get- they were suppose to be out today - guess what- no one came - call again will set up appointment for 4 27 2012- told them to forget it - I will go with someone else- At&t SUCKS! AND ALL THEY DO IS KEEP ON MAKING APPTS. THAT NO ONE EVER SHOWS UP AT!

i have received one visa 50.00 card, and was promised a 20.00 one also my ph. no. is 806-794-7563i got the first one several weeks ago.could you let me know what to do ? thank you willpattytaylor@att.net