AT&T
reviews and complaints

My DSL mysteriously went down just as I got a call the caller ID said AT&T the voice told me that they had stopped my DSL & had to upgrade to U-Verse. They sent a tech who brought the with no battery & further installed it incorrectly, made several holes in my walls clear thru to the outside & was about to leave them all open. Put his dirty hands all over my freshly painted walls in the office. Next day or 2 the power went out due to a storm & of course no service since there was no battery in the box. It took 3-4 hours speaking with about 5 AT&T reps to determine the box had no battery. They did not provide any information on the difference for programming call forwarding, removed all my special features and when I called them the rep told me to look it up on the web-site! 12 months later my bill doubled! When I asked they said the info was in a billing statement of course it was bunched up with other stuff we do not look at other than what is owed. This is unlike their ads for additional products like U-Verse TV which covers 1 full page & then another 1/4 page. Due to the increase plus a charge of another $7.00 I had problems making the payments. ****Why is AT&T the only utilities company that does not have a better assistance for Low Income, Disabled Citizens or Senior Citizens? That Life Line they have is RIDICULOUS-you would have to be destitute to qualify. That program needs to be seriously reviewed & re-vamped. Those Executives are rolling in the $$$$ from our sweat & hard earned money. I say boycott AT&T & cancelled all services. See how they like it. That will be my next step.

On Oct 5, ATT installed a security system, I had received additional equipment as a gift, so decided to return 3 sensors expecting a credit, I was told no by Broadway a supervisor, so I asked to have them returned, he said no again, so I told him that I sent them in if I cannot get a credit, I want them back? he basically said it is our policy...I would like to have my sensors returned to me or a credit.

My mobile phone rcvd a text, supposedly a Free Text: with message regarding Uverse service and phone change scheduled for 20 Oct, that they needed more information and a call from me to resolve it I then called [protected], and experienced the longest delayed service tech calls that we have ever had with ATT. rediculous. I patiently listened but the Indi service tech, In India, was barely able to speak with me through this problem. and made both my wife and I alarmed that we had out phone spoofed by someone posing as tech support. This is intolerable. We ALso found several comments on-line that claimed [protected] is a spoofed call and illegitimate. What's the deal? why should we ever have to call to further activate a newly set up Uverse bundled with upgrade to VOIP just completed yeserday 10/16/15 our previous VOice # was set to be ported over by 4 days or 20 Oct, these Indi techs then told us after accessing our account details, and confirming with our PIN, ( I now understand AT&T techs should not need my PIN) after a 35 min call we may not get the same phone # and they then placed us on hold 10 min. before saying they have a solution which will take our old phone # to a new account and when we call on the 22nd it will work. I spent over 45 min on this frustrating service call, and am concerned our billing accounts may be screwed up now even if we do get VOIP correctly for our prior home #. ; ((

I went to AT&T store to make sure my son had access to our account so he could use the insurance to replace his phone. When we were there the customer service representative talked us into bundling cell phones and Direct TV by stating that we would get a wireless receiver and watch tv in garage. Wow we thought that was cool. Well it was inaccurate information as the installer stated it would be $100. We specifically asked if the auto bill payment with bank would be uninterrupted and Laura said it would be still be in effect. A month into the service we found out our AT&T cell phone bill was outstanding. We have spent 8-10 hours on the phone and in person trying to straighten this out. We went in to store on Monday and paid outstanding balance of $145 and 4 days later Direct TV turned off the service for non payment. This was the same day we received letter in mail from AT&T that we owed $289.42. The monthly cell bill is approximately $145 a month and we have been customers of AT&T since cell phones came out! Mind you ... the actual AT&T Bill isn't due for a couple more weeks. We never received a direct TV bill and the AT&T Bill was not due yet! The lady at AT&T ... after going through 3 other ladies finally told us there was no explanation for the problem as the AT&T Bill wasn't due until the 3rd and she did not know what was up with the Direct TV service shut down as we we only had it a month. I am so frustrated and disappointed with AT&T as they offer this bundling service and are NOT handling it fairly. The automatic bill pay should have been worked out on day one.

On oct. 12, 2015 I posted a message on at&t facebook page.. Still awaiting a reply from linda b social media specialist and steve b social media manager — made another post today oct. 15, 2015 requesting a reply — I am hurting within because I have been an at&t customer for 15 or more years — I stayed with you during your good, bad and ugly times.. I would expect better customer service — I deserve better service — I asked if I should stay or go — my contract ends next month — with this kind of customer service — at&t may have already answered my question —

I recently moved to a new home and decided to give Uverse a try. I researched offers on-line and then called with questions so that I could make a decision. I decided to purchase the bundle(tv, internet and phone). The reward that was offered was a $300 card. Also I was told I could receive an additional $50 if I linked my cell phone for billing. At the time I wasn't able to complete my order because the previous tenant hadn't canceled their services yet. He gave me my account # and told me to call back to schedule installation, once the unit was in the complex's name or mine. A couple weeks later I called to schedule my installation. I also upgraded my internet speed at the time. The representative that I spoke with said I would receive a $200 card. I then explained that this was not correct and that it was $300 plus $50 for linking my cellphone. He said he needed to check with someone and placed me on hold. When he came back he said that I was correct and would receive my card after having services for one month. I finalized the day for installation. He said that I had a new account #, I did ask why when I had already been given. He said that he had to re-write my order. I didn't think anything about it until I receive a letter stating that I would receive a $200 dollar card. I called at that time and was told that it could take a little time before my other rewards to show. I was told to call back after I completed 30 days of service. I did as instructed and call on day 31 and was told there weren't any additional rewards for me. I asked to speak to someone who could help correct this issue. I've been bounced around multiple times, each time that I called. Everyone has the same mind set that I must be delusional and that I was only promised $200. I'm tired of calling and being told that I was wrong and also that I only had one account. I was not happy and will never trust anyone from att when talking on the phone. I would rather order on-line or in person then to call an order something on the phone again. I have made sure to tell everyone I know how I was treated and they should look at other companies, because they will say anything to get a sale and then seem to have amnesia when keeping the promises. And of course they can never find any notes from the sale that was made.

My alarm box keep beeping an it said DLC disconnected an I call them to send someone to come out an fix it they told me what to do an it still going off they told me they will put me on standby because they didn't have no one in my area. It is going on three days they just don't care after they sign you up.

Day after sub and tech support, got call - caller id displayed att number - [protected] - that is the number answered by ATT-DC tech! Said follow up on previous nights service show a problem. They had my name, knew my phone number and that I had service the night before - over 5 hours worth. The caller insisted he had to re-enter my computer and a small adjustment would fix the problem. When he signed on to my computer - he stated he found a Trojan virus and I needed to buy additional software to the $15 subscription and it cost $165. at THAT POINT I KNEW IT WAS A SCAM AND ASK FOR NAME AND POSITION - REFUSED. When I refused to purchase the caller stated I was an sob and a bas*&ard and he was going to F%&* up my computer. And he did. Before he hung up he destroyed the hd requiring a complete new install - just updated to windows 10 when all the prob. started. since it was the 3rd upgrade on this hardware I did not have a system cd. ATT-DC tech stated I had to buy new win 10 OS to fix it. I emphatically informed ATTDC someone inside is giving cust info to the scammers. No other way to get my nae - tn - and the fact I was new and had an issue the night before. I was assured they are looking into it as several others report the same thing. Now, today - I get another call - caller id has ATTDC telephone number - and they tried again! 1. If I never subscribed to ATTDC then about 1/2 gig of my work notes would not be toast 2. If I never subscribed then I would not have had to buy WIN 10 system disk/flash. 3. If fraud at this level is not only occurring but on going then AT&T is morally responsible to make it stop - the customers are being harvested and given to the scammers. 4. I had to change every account, subscription, group and email because of the breach. 5. My legal, medical, bank. personal and business records have been hacked 6. My HD memory was zapped by the scammers before they hung up when I challenged them 7. ATTDC was at a total loss as to what to do and attempted to make stuff up to get me to go away 8. ATTDC supervisor Nicholi stated he is an ATT employee but could not connect me to upper mgmt nor asset protection. 9. The second attempt to access my computer CALLING my cell phone, name and address and knowledge of account activity had to come out of ATTDC - AT&T Corp. either cannot or will not plug the leak. CUSTOMERS INFO IS GOING TO HACKERS INSIDE ATTDC. It is no fun plugging the leaks. I expect as a customer AT&T Corp. that Asset Protection would be involved - they are the Bell FBI and can do anything. ATTDC never heard of ASSET PROTECTION Bottom line: Though some info was copied the computer lost 75% of all files, a sys op bootable device had to be purchased - scammers have personal and business information from the "follow up" ATT needs to address the issue now. AP is former FBI, Federal and State law Enforcement - they can do anything! It has been witnessed more in employee termination investigations and they would have this gone in 60 seconds. I'm already screwed. Buyer BEWARE

I purchased an iPhone 6s Plus, space gray 128 GB for $500 plus tax. I borrowed money to buy it to use for public service announcements for the national children's charity I volunteer for. Upon receiving the phone and spending hours to transfer all the data, it turned out the microphone didn't work. I was on the phone, first with Apple, that said since it was purchased from AT&T that it had to be exchanged there. AT&T said to take it back to Apple. But Apple would only replace it with a reconditioned phone. When I called AT&T I had only had the phone for about three hours. One said he would replace it but that there was a backlog, but then disconnected the call. supervisor said she would have to charge me the tax a second time. After speaking with numerous supervisors and being hung up on repeatedly, one said she would place a replacement order, but that I would have to place another $589 on hold on my credit card until the replacement arrived in a month and a half. I do not have the money to do this. I had also been told that their two week customer remorse did not apply since the phone was sent broken, so it wouldn't be returned because I changed my mind, but because it didn't work. What good is a cell phone if no one can hear you? Additionally, they would not help me get the microcell coverage back. At this point, I am about ready for a hospital. This has been one of the most aggravating customer experiences in my life. Since AT&T doesn't want to replace the phone, they need to just credit back the full amount and learn how to deal with customers. As I said, the phone is for a children's charity. I will have to get it replaced with a used iPhone. But this has been five hours out of my life and a huge inconvenience in having to deal with any replacements or repairs. This is just nonsense

2 men showed up here this afternoon (10/1/15) wearing AT&T badges or patches. They were trying to sell AT&T Uverse. I told them I wasn't interested (I'm not), since I have Cableone and am more than satisfied with it. They said 'Cableone will be gone in about 6 months', or words to that effect. When I called Cableone Tech Support they said they had heard nothing like that at all. I have 100+ MBps service. I think the AT&T sales guys lied and did so intentionally. I also think they may have committed a crime by lying. If I had their names or license tag Nr. I would file an official complaint with AT&T. They were not, by the way, driving a AT&T van type vehicle, but a black Mazda. ? John Tidball, Anniston, AL 7:17 CST, 10/1/15

Contract ends on Oct 20, 2015. Have been paying 137.00 plus tax. Talked to service clerk to ask for Sam e price on services. This person referred me to customer relations and told me to renegotiate contract. So I called and was transfer twice. Finally talked to someone who did not sound like he wanted to sell his product. After account number given, he looked at my services said could not do anything. Advise to cut some of the services. Asked why uverse will rather loose a customer on hand, and go around and offer cheaper prices to new people. No answer. Had the nerve to offer direct to. This guy did not even try to sell me uverse. called in on 10/01/15. Also had chatted with a person who refer me to their customer relations on the 29th of September, when he said to wait till contract ends. yeah right to then charge me 300.00. Don't think so

I signed up for ATT Uverse. I was promised a $100 rewards card. I never received it. I called today to ask when I would receive it and was told they mailed me something giving me instructions that I had to follow by a certain date. They have my email account and my phone number but claim they mailed (postal) this information. I said I never receive anything and they said too bad and they don't give a crap. They also said they don't care if I take my Wireless service from ATT also. Total crap customer service

Asked to speak with US based - Billing Supervisor - 4 times - no call back.

I have called 4 times and spent over 3 hours on the phone.

I have a simple request - I would like to speak with a US based Billing supervisor regarding my bill.

If I don't get a call today 9/21/15 I will be closing my account.

AT&T still is ... worst in class for customer service.

We signed up for a Uverse account after moving to an apartment from selling our house. We previously had DirectTV & Clear Internet for 2 1/2 years which we loved. When we signed up there was an offer for $150 rewards card which we had printed as proof of the offer.
When we got our first bill 2 weeks later we noticed the promo code was changed to $50 gift card or Amazon Prime membership. This was odd since that was NOT what we signed up for. We called and were transferred to "global fraud" which was odd. They stated someone else in our home had Uverse. We said this is an apartment, the previous owner may have had Uverse but we don't know. She argued and said, "no this is a home", we said, "no this is an apartment." The AT&T rep had us fax in 2 proof of identity, and 2 proof of residency. We did that and called back an hour later as directed and then she said the same thing. She said you will not be getting your card someone else there has already had this service. This is unreal. We even sent in our apartment lease showing this address was an apartment. When we signed up they have to have your address so why did the $150 gift card come up? I think they do this to try to lure people to sign up and then the rewards don't exist. This is definitely false advertising. Luckily we caught this on an interim bill and wasn't after a month when you cant cancel.

I was so excited to bundle my wireless internet and tv services that I called was told that I could bundle all 3. The day came the installers from direct tv came to set up. I asked if he was going to install the uverse as well he said no I would have to call u-verse so I did... they don't service my area. haha joke is on me.

when I turned on my tv I had no dvr service. I have been on the phone for the last 3 hours trying to get it fixed.

don't do it stay where you get good service

have had u verse for years allways have tileing isssue have never been able to fix the problem.
went on line to Att .com to check cell prices and asked if they can add to m u verse acct and was passed over to 4-5 different reps before the last one said it couldnt be done .iathen asked for the C/S Number and she gave me the u-verse number not C/S I asked again gave me [protected] wrong C/S . and today made a payment was transfered to billing
gave her my phone number told her i had a couple of complaints and i wanted a lower monthly payment . Hung up waited 20 mins could have called me back by now . so here i am complaining again .
last time i complained no e-mail back lets see this time before i go to BBB

I have no idea why I have an ATT debt in my credit report. The date the report the incident is totally wrong. I did have an account with att. in [protected] I was with Metro pcs. I have no idea what they talking about. ATT's reputation is so bad, there is no way I would have att as my carrier. Therefore I urge whoever put that incident in my credit report to take it off as soon as possible. I had something like that appeared in my account in 2000, I had to hire a lawyer to have it removed, at that time they found out that someone has used my name with a wrong address to get service with ATT. This time I do not have money to hire a lawyer, but If they do not want to take that thing of my account I'm going to address this matter to the media... And I know how to do it!

To whom it may concern:
I returned a tv receiver model #VIP2250, serial #M91342EA5503.
UPS gave me a tracking number of 1Z689F699053303096.The package was delivered to ATT Returns at 1940 South Factor Ave. Yuma AZ [protected] on 8/18/2015 at 8:16 A.M., signed by someone by the name of Willie...I was told to call UPS which I did, and they told me that ATT must call UPS to resolve the problem of the receiver that ATT said they never received.
This is UPS number: [protected].
Please resolve as I do not want to be charged for equipment I returned.
Thank you, Gale M. Johnson
acct. [protected]

Every since I have signed up with at&t in july 2015, I have been lied with every phone call. My pricing has changed 3 times in a month. Your company should be upfront and hones with customers who are new or changing their plans then maybe customers would not be so frustated and irritated. Each time I've talked to a floor manager/supervisors they have been rude and non helpful. I have been waiting for 2 weeks for someone to call me back about the customer service i have been receiving and the only call i've received is about a survey. If this does not get better soon, i'm going back to my former tv provider.