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2.2 2158 Reviews

AT&T Complaints Summary

644 Resolved
1503 Unresolved
Our verdict: Engaging with AT&T, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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6:19 pm EST

AT&T deceitful, conniving, lying #

I have an AT&T cell phone which is currently with a family member who is traveling in Mexico.Once they left the country, their caller ID stopped working though the Viva Mexico plan claims to offer caller ID.When they call out their number always shows as "unknown caller" and anyone who calls in, no matter where they are calling from, shows up as the number of my family member's own phone!They have also had a hard time accessing voicemail, and when I emailed AT&T for the gazillionth time, they had the nerve to disable voicemail...I have no idea how they did this---and told me that I'd never set it up in the first place, which is an outright lie!

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5:15 pm EST
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AT&T text spam = new (costly) fraud

I just spent an hour online with ATT "customer service" and wanted to warn ATT customers that they could be subject to fraudulent data charges through their texting plans. It's pretty scary stuff; sorry for the windy posting, but here's the cautionary tale of what happened:

I was looking at my phone bill and noticed higher than usual charges. I called ATT. They said that some text messager named "MBLOVE2" sent a text to my wife's phone line. Now, bear in mind that we don't use text messaging for anything, in general. The message that they had sent to my wife said "respond to this message with 'STOP' to discontinue receiving messages like this." This my wife did. However, we were charged $9.99 twice on our bill for this "subscription" service that neither of us had ever heard of before.

Back to ATT help desk. They said we must have subscribed to the service somehow. We didn't. They said that there's nothing they can do to prevent people from sending texts that charge us unless we use something called "Purchase Blocker." What is purchase blocker? I'd never heard of it. Turns out that it's an ATT service that prevents unauthorized purchases from occurring, such as the one I'd been charged for by MBLOVE2. Why didn't ATT make this the "default" when one starts service, and enable people to decide what should or should not be charged to their accounts? The help desk person (and her two supervisors) had no explanation about why ATT didn't make this the default for service, but I digress.

I then asked the help desk person to look into my account over the past year, and it turns out that there were $60 in additional charges from a company called "Motricity" (www.motricity.com) that I was unaware of to my wife's account over the past several months. I insisted that they all be rescinded/credited, which they will be. A number of thoughts:

1) ATT is taking no responsibility for this. They say there's nothing they can do about it, and that it's basically up the customer to determine if fraudulent charges have been made to the account. The first manager I spoke with even acknowledged that he'd heard of MBLOVE2 before and that it was a problem for others! I asked why they haven't done anything about it; he had no answer other than it was up to me to deal with it, basically, even though ATT is the one billing us. They're the ones charging us on behalf of a 3rd party that we never heard of, but are putting the onus of preventing fraudulent charges on the customers. They say that these charges can "happen" only if one approves them via text. That's not true. They "happen" if you simply get the text. One of the companies that fraudulently billed us is known as "motricity" (www.motricity.com). They sent text messages to my wife with "no subject" --completely blank. She thought it was strange, but ignored it and did nothing. Still, we were billed $19.99 for them. I called them; no answer, but sent an email through their website explaining what happened, and that I'm going to report their practices to the authorities. We'll see what happens (apparently they're a publicly traded company: MOTR)

2) What frightens me the most? The fact that I (as a fairly tech savvy sort) got bilked on my bill, but if it's happening to me, it's happening to tens or hundreds of thousands of unsuspecting folks, like my parents, grandparents, and others who aren't so tech savvy. Telecom bills are notoriously complicated and confusing. This leads to point #3.

3) What these bad guys are counting on is that the phone/data/service bills are sooooo incredibly dense and convoluted. I just did a word count on my last month's bill. Total number of words: 34, 189! People get "glaze over" when they read their bills, and don't understand all the components. It's hard to understand what's in them. For example, I just did a word search for "motricity" in the bill, and nothing. It's not in there. Why? Because it's buried in the data charges and will only show up on my credit card statement. --And that's what the criminals are hoping for (with somewhat witting compliance by AT&T).

4) In that regard, ATT puts the onus of "security of their customer's credit card accounts" into the hands of companies like Motricity. Instead of preventing fraud by empowering their customers (with knowledge of these things or blocking them altogether, or informing customers about "Purchase Blocker" at the beginning of data service), they put the onus of finding fraud and "addressing" it with the customers.

5) This is essentially "text spam, " but ATT is ignoring it as a customer nuisance. They don't see it as a serious case of fraud perpetrated on their customers. As to why they don't explain/warn customers about this up front? I'm guessing it's because they're concerned that customers would choose "purchase blocker" up front, and not buy a lot of the legitimate purchases of ringtones, songs, and other things that people buy (to ATT's profit) through their phones. But their clearly ignoring spam as fraud by enabling companies to access your data text account, regardless of your approval, then "dealing with it" after customers discover the problem and call to complain.

Bottom line: ATT has probably done the math: the money they make through purchases (fraudulent and legitimate) must far outweigh the risks/problems of dealing with customers who call to complain about companies and individuals who steal from their customers just because they have access to a) our phone numbers and b) a text application that automatically submits an invoice to ATT's billings systems for said phone number.

If you're an ATT data customer, I'd check your bill immediately and/or call their help desk and ask them to see if any "subscription" services have been added. They can easily go back a year to review your bills. At the end of my conversation with a top customer service manager at ATT, he finally acknowledged that yes, this is a problem, and that they should probably warn people about this, at a minimum.

Finally, please let others know about this (members of congress, family, friends, etc.). If this happened to me, it's happening a LOT more people out there. Personally, I'm contacting all of the above.

Sorry for the lengthy message, but I wanted to warn others. This shouldn't be legal...

PS. I tried to look up MBLOVE2, but they don't seem to "exist" as any real company.

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justjanie
6655 S. Harmony Rd, US
Dec 14, 2012 11:35 pm EST

Bought new upgrade at sell for 1.00 no other charges we were told would be added but AT&T want the money it's not good enough you have been a great customer when one company tells you it is free to upgrade then it should be instead charging 36.00 for us keeping their serves it was to be free upgrade! I will be changing my serves !

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Nancy H.
Phoenix, US
Apr 24, 2011 7:46 pm EDT

I just dealt with this issue today! I was beginning to feel like my husband may have been cheating on me. Thank God I found this article.

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Rat$
, US
Apr 05, 2011 5:47 pm EDT

Does purchase blocker block itunes purchases?

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d.porter1
Littleton, US
Mar 04, 2011 5:15 pm EST

I called Motricity and they said they are a platform for application providers. They took the 5-digit code supplied on my bill following the "MBLLOVE2" and said they would contact the company in question and have them reach me as to how the charge was applied to my bill. Thank Goodness COLLETTE at AT&T notified me of the charge and asked me if I knew what it was. I took the original complaintants advise and put a "puchase blocker" on the line and she removed the $9.99 charge. Everyone PLEASE, PLEASE check your bill!

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Buffygirl
, US
Feb 17, 2011 4:30 pm EST

I received a Text yesterday from [protected]: "We Want to Thank You Call us at [protected] For your 100 Dollar Gift Card Gift ID 220 Txt Stop to Remove." I am notifying my service provider (AT&T). Calling either number and asking questions (as opposed to going along) results in hang-up calls.

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Apollo2
Wilmette, US
Feb 06, 2011 12:36 am EST
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I have the same problem

I got 17 texts messages from some random person this morning, it reads

"53@mail.com/ update / Hello. UPDATE from Fifth Third B. Please call [protected]

What the heck is going on?

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4:41 pm EST
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AT&T offensive comments by customer service employees

After contacting ATT Wireless on January 19th 2011 regarding an open ticket/complaint dating back in November I was subjected to offensive religious commentary by Kimberly Smith at their Paris Texas location. In escalating the issue I was basically told that ATT would talk to the employee but that beyond that they really don't care about losing another customer. The people in the "Office of the President" for the the wireless group all the way up to the senior manager Charles Villerale simply do not care about customers and have only one objective and that is to enforce the terms and conditions of contract and to make certain that when the contract ends make certain that the customer never ever ever returns. So why is ATT spending so much time and shareholders money with their campaign to retain customers when they actually have no problems sending customers away in a bitter fashion and making certain that the customer (like myself) will not only never return but will also cancel ATT residential services losing revenue for that group? I am impressed that ATT Wireless prefers to have employee's instead of customers since customers are the ones that generate revenue and profits. Are the shareholders aware of ATT Wireless's poor business model, bad behavior and their masterful ability to lose a customer permanently. Current customers with expiring contracts and potentially new customers should seriously consider other providers for these services or you will also learn the hard way as I have that ATT never has and never will have any respect for the customer.

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12:41 pm EST

AT&T waiting 7 months for a refund check

I cancelled my att phone service in June. I was to get a refund check, just $15.14. I have been calling for 7 months. I get my call sent to f*cking India & they dont have a clue! Im told it was cashed and they will send me a replacement. I have been hearing the checks in the mail, it was mailed in in Sept, Oct, Nov etc I call back repeately and they are still investigating it! Its only a $15 refund!

I have been put on hold for 30 or more mins. I have never had such a run around from such a major company. I called back just recently and they told me they were actually sending me out a copy of the cashed check and they wont be issuing one to me since it was cashed! So my fellow AT&T people if you are to get a refund and its stolen my someone and cashed you are SCREWED! They will not reissue it even though you didnt cash it!

So all these past few months I was told in essence that I was gettig a copy of the June 2010 check and not a reissue for a new cut check! Then they have the nerve to send me in the mail to "come back to AT&T". Do you think I have "***" on my head? Do you think a consumer will go back to a company that should have stayed in the USA and who has been treated with no respect and who gets terrible customer service?

We will not stay with AT&T. Its not about the $15.14 but its about the principle. We all want AT&T to make things right and they have screwed us! I guess they need that $15.14 more than I do. They can take it and shove it up there (you know whats!

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ikener
, US
Nov 05, 2011 12:34 am EDT

I bought a phone and signed up for a 2-year contract in August that costed me well over $200. I returned it and canceled it four days later. i paid my phone re-stocking fee and etc and was suppose to be getting my remainer $125 check in the mail. its now november and I STILL HAVENT GOTTEN IT. i am quite irritated and i will not stop until i get my money back. i do not care what they say.

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10:50 pm EST
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AT&T bogus charge(s)

I signed up for ATT Uverse 6 months ago, moving my TV, internet & phone service to their Uverse platform. I was told there would be unlimited long distance calling (like Comcast's "triple play"). I was told I would get 1 HD/DVR box. I was told there was NO contract.

When the tech came to install my service, he told me that I was not signed up for an HD box. The lady who took my order had lied to me. Additionally, after my first bill I realized I was NOT getting free unlimited calls. Two lies to get my business!

When I called to complain, they "gave" me some free services (more movie channels, more bandwidth) and adjusted my phone plan to the unlimited call plan. I still had to pay additional charges, but it was competitive with the Comcast Triple Play so I decided to go with it.

About a month ago Comcast gave me a "come back to Comcast" promo so I decided to change back to Comcast. After mailing all my equipment back, I still got an additional bill? I paid it! DUMB mistake since all services are paid for on "pre-pay" terms. Today, I get another bill in the mail from ATT claiming there is an "early termination" fee. WHAT? That lady who I originally spoke with told me there was NO contract.

When I called customer service/billing, they tell me that the charge ($135) is billable because they sent me (3) e-mails stating my account was now under a 1 year contract!?

What? Another ATT rip-off and more lousy customer service. By the way, my HD picture always had fuzzy/digitized blocks at the bottom of my screen. Those are GONE with Comcast and even over-the-air HD signals. ATT Uverse SUCKS.

Brian Flanary

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essand
Murfreesboro, US
Feb 11, 2011 12:02 am EST
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A M EN

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10:18 pm EST
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AT&T poor quality, worse service

We switched from comcast internet to at&t dsl internet to save money and are seriously regretting it now. After starting the new service last week, we found that it was too slow to use with our xbox and ps3 or netflix, and called to upgrade to the "elite" dsl service. The salesperson promised the upgrade would be seamless with no downtime. This is crucial, as I telecommute and rely on the internet to be available all day. She convinced me to add phone service, since bundling would save even more money. What she failed to tell me was that this would create a disconnect order and then a new service order instead of a simple upgrade. Our internet service was down from 8:00 am yesterday (Friday), and after several calls to at&t, I was assured that service would be up by 8:00 pm last night. It was not. I was then told that I would have to wait until monday for service and that no one could help me. After several more calls to at&t this morning, a tech came out to install the service we were supposed to have yesterday. He left without checking that it worked properly, and now our speed is half of what is was before the "upgrade," at a whopping.97 mbps. I can get my email, but images won't load in my browser half the time, and forget about xbox or netflix. We really needed to cut our budget, but I sure wish we could have afforded to stay with comcast. Their techs would never have left without ensuring that we were operating at the speed we are paying for, and they are open 24/7. No, "provisioning has gone home without finishing your order. Call back monday." geez, at&t. You've had, what...60 years longer than comcast to get your act together? This is no way to treat customers, and it's for sure we'll leave for greener pastures as soon as we can afford better service.

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5:37 pm EST
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AT&T horrible company

I have only been with ATT for less than 4 months and know that I will NEVER use their services ever again. I would have already dropped them but I have to stay for a year. To start with when we got out internet connected, within one week it stopped working. They told me it was a bad modum so they would send me a new one. After another 2 weeks of trying to figure it out, they send a guy over from the company to help. He find out the "new" modum they sent actually didn't work and the original did but the lines were what was wrong. Finally a week later they were finally able to fix that, still keeping me paying for a month of internet that I didn't recieve. Next the problem was my bill. I signed up when they had a special going. However every month they seem to forget this so I am continually overpaying and then being creditied the amount. I feel that if it was their mistake, I shouldn't have to pay the extra amount each month. I end up having to call and deal with their customer service over the phone. That brings me to their customer service. First off, you have to enter or tell someone your phone number on average 7 times for a single problem because nobody can help you so they continually transfer you to another person. And most of the time when they are transferring you, it asks for a 3 digit code. Nobody ever gives you the 3 digit code unless you ask specifically for it before they transfer you but how are you supposed to know to ask? The last complaint is their online bill pay. Good luck! I have tried the last three months. Because I only have internet through them, they have to send me some code in the mail. When I mean mail, I mean snail mail. Isn't it 2011? Nobody can give you the number online, over the phone, or even e-mail it to you. I found this out after spending another 45 minutes on the phone with their aweful customer service. So heads up, run the other way from this company. You are better off spending more money than constantly dealing with these incompetent people.

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D.C.King
Houston, US
Mar 22, 2013 1:54 pm EDT
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I've had AT&T phone and internet for almost 2-years the bill I receive each month for the last 6-months is different each month.
They charged me for long distance service which I never requested for I have AT&T mobil phone service for all my long distance.
Each month I call customer service and I expect to be on the phone from 45 minutes to 62 minutes explaning the some time.
As soon as my contract is up I will run from AT&T as fast as I can. They have got to be the worst company to deal with.

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6:41 am EST
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AT&T trying to cancel get credit

They ripped off my 80 year old mother by scarring her into an anti virus contract. She has been trying to get her money back for 4 months.

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langleydrgn
, US
Oct 26, 2015 3:02 pm EDT

connnect tech plan was $177 & a tech would come out to my house & fix computer, or my money would be refunded if not fixed, guy came out & said it was the harddrive he couldn't fix this, only softwear only, I wasn't told this or would not have paid. call to get my refund back & its been 2 weeks, they keep giving me other numbers to call, I then ask where are you. one guy said southern asia & no they don't give a refund back if the tech writes what he thinks is wrong, even if its not right. I called dell and they sold me a $30 usb windows 8 & it works. my computer is fixed thanks to dell & it only cost $30 & someone knowing whats wrong. called at & t found out this plan & company isn't in USA, its in southern asia. at&t cant refund my money back, they do not back up connnectech, they sold me this plan without tell me its from a 3rd world country. plan to cancel internet with them. call my charge & will try to get it back that way, will take time but Im not giving up. do no us AT &T, they do not back their work or companies they use all over the world you will loose your money.

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limeriq57
Gulfport, US
Jun 06, 2013 4:51 pm EDT
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Connectech is a serious scam! My modem kept losing connection with the dsl. I called AT&T about this problem and the next thing I know I am transferred over to a young man who when speaking did not use English speaking grammatical sentence structure very well. I tried, in vain, to relay to this young man what issue I was having. He, in broken english, with horrible sentence structure, attempted to understand what I was saying and then responded by reading from a cheat sheet! NONE of what he was reading had even a remote relationship to my issue. This is what we are charged $15 a month for? Why, if AT&T is providing DSL and internet, does AT&T outsource tech help? All I really wanted to know when I called at&t in the first place was if there was a break in connection btwn their wires coming into my house and the modem. Never got an answer to that ? GO FIGURE!

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WatsonHomes
Coconut Creek, US
Sep 06, 2012 9:04 pm EDT

You are absolutely right. This was a fraud from day one. The first time I used it, I paid the $49 for one time help. The tech was incredibly informative and a whiz with computers. THIS WAS THE SHILL. Then when you think this will be the norm and sign up for the $15 a month deal, you get connected to foreigners reading out of books. They are useless. This service is one huge rip off. Now they want to charge a $60 cancellation fee for my saying they are of no help and telling them I want to quit the service.. Today two different people told me I do not have a contract with them in their files and they could not help me due to that fact, yet they have been billing me $15 per month on my credit card. Yet their billing department swears I have no account with them. This company is one big scam. AT&T should be ashamed of itself.

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cerned Citizen
Oak PArk, US
Aug 20, 2012 1:51 pm EDT

I just went through much of the same as above. Thought I was dealing with ATT customer service only to learn today that someone signed my up fro $15 monthly payments that cost $100 to terminate. By now ATT is fully aware of this scam but let it continue and be associated with it. What does that say about ATT's integrity? You can bet anyone who works for ATT knows and stays away from ever calling their own Internet customer service for fear of being slammed with a service contract they never agreed to. Maybe this is what ATT has to resort to keep their shareholders happy.

This is why I always scoff at people who say let the free market regulate itself. Duh. The market works on greed. If you don't regulate it you'll get same results as the 2008 market meltdown. You have to protect the market from itself and the consumers from the predators.

Let's hope enough people pull the plug on ATT and use another more ethical carrier.

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zigto63
Ridgeland, US
Jan 03, 2012 11:47 pm EST
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My attitude toward these complaints and my known complaint is that we start a class action law suit against ATT for sending their customers to these scammers and providing no help when they screw us .. I was transferred to ATT Retention Dept three times and and they claimed to get this resolved, then the last Retention person said we don't have anything to do with Connect Tech, then why do your company technical department keep promoting this company to its customers, I will not stop until I sue ATT and that is a fact! If you are interested write me at zigtozag@att.net

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dduplantier123
beaumont, US
Dec 19, 2011 2:46 pm EST

My checking account is being debited every month because ATT connect tech refuses to cancel my service. I even agreed to the early termination fee. I called and was on the phone with someone from another country for almost an hour with nothing resolved in the end. How can I stop this company from debiting my account without closing my checking acccount? I never agreed to any contract and I'm really pissed off about this!

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M.ann
Bakersfield, US
Aug 11, 2011 5:15 pm EDT

AT&T ConnectTech - is a joke. Wish I had kept tract of the hours sitting in front of the computer. watching a "professional technician" working to clear up my problem. The last time as Monday 08/08/11 - after SEVEN Hours, I was told to reinstall XP. Needless to say, I was livid. I was asked if I was satisfied with the work what was done - I said
"absolutely not" and disconected. I then called a local PC Repairman - he repaired the problem in less than an hour.
He then noticed that I did not have any Security Software - WHICH WAS THERE BEFORE THE
"professional tech" started working. This service is a rip-off, they are no better than scamers. and will always speak against anyone who is thinking of using this service. I tried to cancel, and was told that I would have to pay $80.00 for "early termination". I questioned the "supervisor" about how I signed up for a "contract". She indicated that they would have to find the recording - where I agreed - and it would take 7=10 working days. I told her that if I had been told of the "contract" I would have never agreed. I NEVER - EVER agree to a contract. I have the same cell phone package from 2006 - 29.95 and am constantly being asked to update - but will have to agree to a two year contract. Needless to say, my answer is alway no thank you.

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Lynanna
, US
May 03, 2011 5:35 am EDT

We had the same experience as the poster above. Spent a ton of time on the phone, only to be tranferred to two other countries to talk with people who couldn't understand English very well and couldn't resolve our problem. Our friend came over and resolved our issue in 15 minutes. We tried to call and cancel and got the run around. We stayed on hold forever only to be hung up on. At the start of the call they asked for a number that they could call us back on. So, they could've chosen to call us back. They didn't.

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Bayoueight
Madisonville, US
Mar 21, 2011 9:42 pm EDT

I paid connect-tech $50 to get my Actiontec modem ($48) to connect. After we started the AT&T installation and the directions were helping you setup your email account, the tech said he was through and that I could go back and setup the email account myself. The email wouldn't work and I was constantly being redirected to the beginning of the AT&T installation. Since I couldn't use the Actiontec, I swapped it and paid a little more for a Motorola which worked instantly. I called Connect-Tech so that I could maybe get a refund since the service didn't do me any good. The response was "Well unfortunately, ... blah blah F#&%ing blah." Fortunately for me that was a one time payment. I sure hope that you get this resolved before you pay any more. Does this look like a scam to you too?

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disgusted in tn
Memphis, US
Feb 12, 2011 4:54 pm EST

I was on the phone with this dept off and on all day and was constantly transferred and eventually hung up on. They did not resolve my issue and yet they are charging me $15 months for this continued svc and say that I can cancel but the termination fee is the $120. I dont mind paying for the time the tech spent with me on the phone which according their records was only 53 mins...but I dont believe I should pay for a svc where I was hung up on any my issue was not resolved. The phone call took place abt a month ago...the charges are now on my bill. They refuse to cancel the svc and discontinue all billing.

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2:08 am EST
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AT&T wireless billing

I didn't see a page for complaints abut att wireless issues, but i'm so hot right now I may have overlooked it.

I just spent close to 3 hours on the phone with various at&t wireless agents, trying to straighten out a problem that at&t could have prevented with a simple phone call or text message.
My october 2010 payment was running late, so I decided to pay online by credit card. That same month, I had a suspicious charge show up on the credit account, and filed a dispute against it. Somehow, the at&t payment ($175) got tangled with the suspscious overseas payment ($70) , and was also noted as disputed. At&t was notified in late october that the payment was being disputed. They did not contact me. I admit that, if the credit card company noted the two disputes in the correspondance I received, I completely missed it. My wireless bills never indicated a problem, however. They came every month - november, december, january - with a regular monthly amount and were paid. My last bill, due january 6th, was for $87.07 (Which is normal, when you add all the various manure charges on top of the $50 service, plus $20 for a second line). I mailed a payment on the 15th for twice the amount ($175) , knowing that the new billing would be due soon. Today, I went to make a call, and my phone service was "disrupted" due to an past due balance. What?
I called at&t and spoke with jane, who quickly gave up and transferred me to doug. I was polite, and I never raised my voice (I've worked customer service... It's not their fault). After ages on the phone with doug, I was finally told that my october payment had been "blacked out" and I had past due payments of more than 90 days on my account. Doug suggested I call my bank and find out what the problem was. So I did. My bank csr did a little investigating, and told me that at&t was told of the dispute problem back in october. They never contacted me. Not in october. Not in november or december. And certainly not this week, before they decided to cut off my service. None of my most recent statements show an overdue balance, and certainly not one past due for 60 or 90 days or more.
I called at&t back and told them they had buggered up, but I would make another payment over the phone, in order to have the phones turned back on. They claim that the $175 payment of the 15th has not arrived yet, so I had no option. I had to make a payment before I could have the phone service restored. Trouble is, the automated payment system will not accept payment! Neither the automated system or the online payment system will allow me to make a payment. The customer service people (And "supervisors) say they can not enter a payment manually, either. Raul deguzman told me I would just have to wait until the payment was received and cleared before I could do anything. When I asked for a supervisor, enrico beladona told me I would have to talk to customer service and ask them to send an email to the finance office asking finance to remove the hold so I could post a payment. He said it might take a while, since he didn't know when they would respond to the email. I said, 'excuse me? Can you not call them? At&t is a telephone company!" he said they could not because they didn't have any extension numbers for those offices. I would just have to wait while he connected me to customer service. He did, and I explained it all over again to nakala (Who was very polite and apologetic). When finance refused her request to release the block so I could make a payment, she said she was sending an email to request a "higher order" to have the problem investigated, the block removed, and my phone service restored. According to her, they are supposed to call me back "immediately" to work on the problem.
I am still waiting.

I realize that I am partially to blame because I did not realize that the october payment had gotten tangled with the dispute way back then. On the other hand, at&t has been billing me normally for four (4) months since the dispute and never mentioned that there was a problem to begin with. They knew about it. My bank told them in october that there was a dispute. Why couldn't they call me, or text, or send a notice in my monthly statement, or any one of a number of ways they have to contact me? I have been with at&t since the early/mid 90s. I stayed with them during all of the att-cingular-att-again confusion and through multiple moves and plan changes. My bills have always been paid. So this is what you get for beng a loyal customer? Gee, thanks a lot, at&t!

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AT&T poor customer service and stealing

Att took money out of our account without authorization and after checking into it with a bank and with the law, found out it is a form or hacking and a federal offense. Let me start by telling you how poor the service (Actual cable and customer service) was for us. When my husband and I moved into our new home, we decided after being hounded by at&t uverse to try this all in one package with the cable, internet and phone service, we reluctantly gave it a try. This is what started our whole nightmare. For one, they lied about the price. It was $60.00-$70.00 higher every month from what they quoted us and after speaking with managers several times about this, and with the promises of fixing the issue, it was never corrected. We never received our bill because it was going to an unknown email address that at&t set up and that we did not even establish nor did we even know existed. We didn't even have the information to get into this account! After receiving bills saying we were 2 months behind, and struggling financially because of atts mistakes, we decided to go back to our old carrier. Granted, we owed $363.38 in which we were disputing due to the horrible experience of trying this company and were going to send as much as we can. They sent letters threatening to send the outstanding amount to collection status after only 1 month in which we sent a check for partial payment knowing it would avoid going to collection. 2 days after they received the check, they took it upon themselves to unlawfully go into our bank account and take the remaining balance, which was unauthorized. We have been treated like trash by 3 managers and hung up on several times by different at&t reps. If I were to go into a persons account that owed me money I would go to jail with a felony charge and I intend to hold at&t accountable for the same actions. Our bank disputed this and said it was highly illegal and is even putting the money out of their own pocket back into our account while they go after at&t. But what about the crime that has been committed and the unnecessary stress that it has put on us. Although the money that they stole is petty, we could have possibly overlooked it with the proper customer service. But when their customer service team treated me and my husband so poorly on several occasions that was the last straw. Now we warning consumers of the danger of dealing with this company. We will exercise our right to freedom of speech. We have contacted corporate and even they are looking for every loop hole to keep our money by lying about equipment not being returned. It was to ups in daytona beach! Just because we are getting our money back does not make them stealing from us okay. Let me explain it this way, if I stole your car, but then brought it back with nothing more than an apology, would that be okay and should I not have any consequences for my actions? So I hope that the $353.38 they extracted from my bank account unlawfully was worth it because everyone will know about att! The true att! We have our own radio show, beat pros live, that we are broadcasting this scam along with working with 6 magazines and going to the media. We have had over 100 people come forward with complaints and the same story as ours! If you have a complaint, contact us either at [protected]@beatpros.com or the beat live line 386-beatlive [protected]

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robert masonek
danville, US
Aug 23, 2012 9:51 pm EDT

when they sold this service, they said i had fiberoptitic line to my home. they lied.I have had tha worest service ever since i, ve hade this servuce to long.2 hours on the phone every 3days.NO ONE SPEAKS ENGLINSH>>this is my last month with thees stooped ### so good luck to you all.i think i should contact a atourney about this ###s, ?what do you think?

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AT&T poor customer service, very unprofessional

my wife and i ordered AT&T U-verse (TV/Internet/Phone) bundle for our home over three weeks ago. but the day before they're supposed to hook up service they called to say they can't install it due to "engineering" issues. turns out, they didn't do their homework and didn't prepare to install our service on the day our serice was supposed to begin. anyway, we are now more than one week after our original service date, and we still do not have any tv/internet/phone service at our house. AT&T personnel have lied to us about whether they are working on saturday, they have not called back when they said they would, they have all passed the buck to someone else in another department, nobody have taken any responsibility, and no AT&T personnel have behaved like professionally.
i have very disappointed and angry at AT&T.
the sad thing is, we switched to AT&T because we were fed up with the poor customer service of Cox communications. (although cox always had good tv/internet connection).

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Kiwiman
Dana Point, US
Aug 22, 2012 3:06 pm EDT

AT&T U -Verse is not worth looking at. Came in disconnected everything then informed me that the phone would take 5 days to start working. Told them no way as this was my home office #. Cancelled that day with AT&T and had Cox came back in the next day to get everything working again. Cox also offered me a better deal for staying. * Ask for the retention department not billing when at the end of your promo. Despite confirming with AT&T 4x regarding cancelling their services - 1 week later they took my phone # away from Cox shutting me down once again. I was on the cell phone with them for over 5 hours trying to make sure they understood everything. They either don't listen or don't care. Either way don't put yourself through all the frustration.

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Janicc47
Yorba Linda, US
Feb 24, 2012 6:59 pm EST

After going in to an AT&T Mobility store to exchange a cell phone, I was impressed by the U-verse sales pitch and ordered it. I let them know, however, that as I work for the union that represents the telephone company employees, I wanted to check with a Tech and I may need to cancel the order. After checking with an installation Rep, he advised me not to get U-verse as he said that many people call to cancel because of the insurmountable trouble they encounter with the system and that there is virtually no customer service. I immediately called the Manager I spoke with at the store to cancel my order. After receiving several e-mails confirming my order and installation date, I tried to call AT&T to cancel and held for 30 minutes! AT&T has NO CUST SERVICE! While waiting on hold, I tried to go online to cancel and after answering all kinds of questions re the order and who I was - I was told the the online person could not cancel the order that I had to call the number I had been on hold for 30 minutes to cancel. I simply gave up and will let them come to my home and cancel then...

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Lynnph03
Anaheim, US
Mar 06, 2011 9:47 pm EST
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I am a AT&T's customer since 2006. I called them to cancelthe internet to swicth to cable and found out later that they didn't cancel the internet as they supposed to do. The date I called to cancel the internet service, the customer service was supposed the "supervisor" was unhappy and was not very helpful. I didn't know if she had the bad hair day or her problem at work...whatever, she was not helpful turned out...she didn't do her job. Poor customer service!

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AT&T at&t scammed me for $1600

I signed up for AT&T to create a website. They wanted $1600 to start and told me I could pay by credit card or be billed on my phone bill. I opted out for the phone bill and paid them $1600 that way. I heard nothing more. Phone calls weren't returned and the usual deadbeat stuff.

I finally got a human who told me the $1600 was refused when they ran my credit card. I told her that I paid with my phone bill. Months of nothing and and unreturned calls. Finally I got through to another human who told me I had missed the deadline to get a refund by three days. This is obviously BS.

I went with AT&T because I thought they were reputable and would do a good job. Not only did they want me to do all the work, which I thought I hired them for but they didn't bother to call me when my credit card was "refused". Further I have no record of this supposed refusal. I don't remember giving them my number and doubt I did, no reason to. I have since heard other stories about AT&T's tactics and I suspect I was scammed by a dishonest company.

I am not giving any personal information for fear of retaliation.

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Margie Taylor
Carencro, US
Jan 11, 2011 8:41 pm EST

Since we opened our office in June representatives from AT & T have been calling asking to speak to the person who makes decisions about the phone lines. I have transferred them to his extension, and he has spoken to at least 2 representatives from AT & T. We are not interested in making any changes at this time and I personally have asked them to stop calling. The phone lines are very busy and the representatives try to keep me on the line telling me it isn't a sales call, etc. I do not have the time to listen to this and it is very time consuming to try and tell them time and time again that we are simply not interested. I would deeply appreciate that these representatives stop calling our office. I've asked that our #'s be taken off the calling list and when I did so ( at least 3 times now) the AT& T representative was rude.

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AT&T complete ripoff

Whatever you do - do not sign up for uverse. I am a deeply experienced computer user - I have been a user since the mainframes of the late 1960's and have run a computer company and written software for sale. I changed from att dsl to att uverse to get faster service and this is a complete disaster. Unless you want to use their clunky webmail for your email and forgo your client email program (Such as outlook) then you are out of luck. There are online instructions to set it up and I guarantee that will not work. Then you try to call tech support - at least a half hour to talk to someone and you will be informed that you will be charged, through connectec, to fix anything with a third party software issue. Guess what? My email worked fine this morning - I could send and receive email. Now it will absolutely not send email. If I want that fixed, then I get dinged for $129. They call this a "service"? Oh, and the much-vaunted increased speed? Count on getting about one tenth the speed of dsl if you are lucky. This is a complete and absolute disaster. If you go through with this, you will have nothing but misery - so do not make the same bad decision that I made. I am getting this thing yanked out as fast as I can. Honestly, take my advice and stay away from uverse.

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maxwell98
Prospect Heights, US
Jul 05, 2012 2:34 pm EDT

I agree 1000%

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AT&T roll over minutes

I have been an AT&T customer for more than 18 years. I have the roll over minutes plan. I had a rollover balance of 4000 minutes before I went to the family plan to add one additional line. When I added this line I lost 3500 minutes and I accepted that even if it wasn't told to me. One year later I got another phone for my spouse and it went under the family plan and her account was closed. Two months later, I noticed that the minutes had dropped again and there wasn't a change in the plan. I was told that it would not cause me to loose minutes by adding a line. After talking with customer service, my 4500 minutes were put back. Two years later I had to purchase two new phone under the same plan. I asked if i asked if my minutes would be taken away and was told no. This month I checked and the minutes are gone (8000). I was told that I have 5000 mintues to expire and I asked how. I now know that they don't want you to have all those minutes. AT&T are not honoring what they say they are going to do. The next time I need phones I going to purchase else where.

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harper777
piscataway, US
Jan 18, 2011 9:45 pm EST

AT&T will not get my business ever again. Fee, Fee, Fee

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mutat936
, US
Jan 18, 2011 9:02 pm EST

The same thing happened to me but I called them and they gave them back to me. However I was charged for activation something that the sales person said I wouldnt be charged for. But I was also given a credit for the activation. But not before I was asked so many questions Like what was the sales persons name, whats the address of the store I got the phones at and even the store number. Of course I didnt know the anwer to any of those questions because I didnt take down all that information down because I figured I wouldnt need it.

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AT&T devious billing practices

I have had to call almost every month about charges applied to my account that are sneaked onto my bill. They range from $2.00 to $9.99 and can be multiples of these amounts. Each time I have called to complain, they are removed, confirming my suspicion that they are erroneous but intentional. Apparently there are 'data blocks' and 'purchase blocks' you can apply to your number, which after one year I found out about. Also, the Samsung they sell (my husband and I both have the same phone) has terrible audio. It is nearly impossible for us to communicate. Speaking with others is not a problem however. When I complained multiple times, they finally replaced my phones under warranty. These 2 are marginally better. I am attempting to get out of my contract, awaiting a call back. As I am not 'deceased' or calle dto military duty, they will fight me. Whatever happened to quality products and customer service? Not at ATT Wireless!

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Sizzler
Wheelersburg, US
Jul 25, 2011 9:08 pm EDT
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I keep getting hit with a $2 monthly charge on my wife's cell phone. Everytime I call they tell me that y wife must have bumped the internet key. They say I can put a block on it, but that it will block text and pics. They try to sell me why they do it in my best interest. HA big laugh. Look at it this way, 90 million subscribers get nailed for $2 extra per month... You do the math. THAT'S ALOT OF EXTRA PROFIT! Most people won't notice or take the time to call about $2 and get the run around for 20 minutes.

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KRW123
Charlotte, US
Apr 15, 2011 1:14 pm EDT

I am ashamed to say that I have been an ATT&T customer for more years than I can count–going back to the Cingular Wireless days. In the last 3 months alone I have been on the phone with them almost weekly straightening out fraudulent billing issues on their part across my 5 wireless lines. As soon as one erroneous charge (that was either supposed to be grandfathered or included in an existing unlimited data, text or minutes plan that I get charged for) is cleared up, another bogus charge pops up. I am so desperately tired of the bait and switch AT&T practices that I could scream. Sometimes I do — right into the phone at the customer service rep. I don’t understand why the FCC is asleep at the wheel where AT&T is concerned. It is nearly impossible to leave them with different lines on different contract schedules but I think that’s my only recourse at this point. It is entrirely up to the consumer to review each monthly bill like a hawk to determine what erroneous charge they’ve thrown in for that billing period. These are not mistakes on their part either–they are deliberate charges that they hope the consumer will not notice and just pay. These are deplorable and highly evident fraudulent business pratices that the regulators turn a blind eye toward. Can only imagine the kind of money AT&T is shoveling under the table at the regulators to buy their silence. Bring on the class action suits. Even though they’ll pass the cost on to the consumer it would be nice to see them feel even a fraction of the pain their customers do. I’m going to nominate them for a J.D. Powers award in the category of “Best and Most Transparent Attempt to Rip-off Consumers at Every Turn.”

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AT&T bad service

My at&t phone service went out in the snow on sat 01/09/2011 apparently due to an accident. my elderly neighbor lost her phone and life line as well. my wife and I called in both repair tickets. on tuesday 1/11/2010 at&t repair technicians were repairing my neighbors phone line in my property and informed my wife that our line would not be repaired before thursday 1/13/2011 even though they went out for the same reason at the same time and they were on my property to complete the repair. I called at&t and talked to ms lucas a "supervisor" and she informed me that my phone repair "appointment" was scheduled for thursday or later so the technician already on site could not repair my phone line? I guess you are supposed to schedule your phone failures in advance and even though the same box was damaged in an accident, the technicians can only attach one pair of wires per visit to a repair site.

I guess I will soon have to switch from dsl to cable and turn off my hone phone.

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AT&T misleading and deceptive

In October 2010 I posted a “free” ad on the yp.com for my area where I live. I received a unsolicited phone call from multiple sales representatives, after the third time, I decided to hear the sales representative out her name was Donna M Allen, with a lot of reservations in mind she told me all the benefits of having a listing with them. Later that day, she faxed me a contract for a three month free trial for print and online advertising. To my surprise she decided to record my voice for an authorization for the online advertising, after she told me while not being recorded that there is a free trial, but when she did the recording she was reading from a script, but did not allow me to ask any question while the recording was going on. After a few days what she did was she trapped me into a long year contract after she “understood” what I was concerned with but she did not care, I was trying to cancel the advertising two day after it all took place. When I tried to contact customer service trying to cancel out everything they told me that they have no record of my account in their system, I did this numerous times, later in November I received a bill for services that I was trying to cancel but they did not cancel or do anything about it, until I started to get top level managers involved to reverse and cancel the contract. It took a few months to stop the billing and contract, finally I was able to cancel everything but it took way too long for it to happen, later to have $39.14 bill for 15 days of advertising, now at this time in January 2011, the phone service representative stated to me that I did not contacted them before the advertisement when live, but I have contacted them a dozen or so times to stop everything and I thought that they were notating every call I made, but now to realize they did not do any kind of documenting, they said that I wanted to cancel everything after I received the first bill, but that was not true because I called them many times before I received a bill from them. I do know for a fact that they do a lot of un-kosher and unethical sales practice to deceive me and put me into a contract to cost me so much money in the long run that I can not able to afford it. They are simply a bad company to do business with and advertise with, its just best to find other advertising methods. Simply put DO NOT ever use them they will lie and cheat to get a sale from you. They are a DANGEROUS company (a predator) looking for easy prey (you that is) to dine on.

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bapesta311
, US
Jan 25, 2012 10:19 pm EST

whatever

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bapesta311
, US
Jan 25, 2012 10:19 pm EST

they are not in IL..they are out of STL.

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Michelle GLR
Brentwood [Contra Costa County], US
Nov 17, 2011 6:53 pm EST
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I was duped by a slick sales rep as well. He promised my ad would be on all the cities in my territory. It is listed only in one. I tried for months to get them to fix and give me some kind of refund to no avail. Now they have a collections agency harassing me every other day. Every time I called customer service to complain they said they would get back to me but nothing ever happened. Don't do business with them they are very dishonest

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Another victim of YP.com
Oklahoma City, US
May 16, 2011 5:21 pm EDT
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After reading too1's statement, I felt like I was reading my own situation! I am a small (1-person) business who placed a 'free' ad on the YP site, later contacted by person representing themselves as ATT advertising who I understood to be my local ATT internet and phone service. After being polite and listening to all of the different offers and ending up almost arguing with him (and his supervisor) for over an hour and 45 minutes that I was too small to need any further advertising, I agreed to a 1-month free trial that I could cancel before the end of the month without any charge (for the most part just to get them off the phone). I never gave them any payment information as the arrangement was for only a 1-month trial... thank God! Since I'd never received anything in writing nor had I noticed any change in my business, I called within about 2 1/2 to 3 weeks to cancel. I was rudely told that there was no such trial and that now I 'would pay for a 1-yr subscription' or I 'would be turned over to a collection agency and my credit would be ruined'. This person also offered to play back a recorded clip of 'my agreement'. I called my local AT&T company to complain about the situation as well as the way I was spoken to and was told that AT&T internet and phone service has nothing to do with YP.com. I've received monthly bills and numerous calls with messages about an overdue account for the last 3 months even though I've done everything I was told to do to 'cancel with no charge.' I continue to be harassed by these people... it's become a nightmare! Picking on small-businesses who can't afford attorney fees to protect them from predatory practices by unethical businesses is probably what they count on. These people have been caught in their 'dirty business practices' many times before from the reading I've been doing and continue to shift slightly, alter their name, and reinvent themselves through yet another type of scam. From other victims I've found on the internet, suggestions of contacting your BBB, your Attorney General, and the Federal Trade Commission have been a few offers. A company that offers a legitimate product to a person or business who wants the product, there's not a need to be tricky or deceiving, and having the terms of any agreement laid out in writing is a standard for any honest company.
Oklahoma City, OK

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salesladi
Chesterfield, US
Apr 22, 2011 12:35 am EDT
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This is Donna M. Allen, the sales rep in referred to in this add. First of all, this person is lying through his teeth. ALL of our calls are recorded for quality assurance. That is a legal aspect done for the protection of both the consumer as well as the company. Secondly, as a sales Representative for AT&T, I follow FULL proper conduct for the companies business code. Now if you will TELL THE TRUTH, you know FULL WELL that NO ONE DECEIVED You. You were told CLEARLY in the conversation and business presentation that your 3-month advertising would ONLY apply to the YELLOW PAGE BOOK advertising and NOT yp.com. I have the recording to back me up of the WHOLE conversation. Now just because YOU did not listen well, that is NOT my fault. That is the problem with you business owners. YOU DON"T LISTEN.. and then you want to blame the company and it's reps for YOUR personal irresponsibility. You were CLEARLY told that the voice verification would be for your YP.COM advertising and the FAXED contract would be for your 3-month trial for your ad in the yellow pages book! Now if you did not get a clear understanding that is not my fault. I do not practice deceit and deception in business practices. I fully understand the ramifications of such practices and I am NOT going to jeapordize my job for ANYBODY! .. As for the voice verification.. that again is STANDARD BUSINESS PROCEDURE when someone is purchasing advertising on yp.com. Again we do this for the protection of the consumer as well as the business. The recording is time-stamped and dated and must be read DIRECTLY and VERBATUM from the voice verification script because it is the same as signing a legal and binding wrtitten contract. That is the reason that you are not allowed to ask questions while it is being recoreded. I do apologize that you did not get a clear understanding of this - and I do not understand why because everythiing was precisely explained to you. Now again if you were not listening and paying attention to the details, that is neither my nor AT&T's fault. You had plenty of time to ask me any questions that you needed to ask me before we started you voice verification and BEFORE your contract ws sent over. We were on the telephone almost and hour so you had PLENTY of time to ask ANY questions that you were UNCLEAR on. Please do not blame ME for your lack of understanding and publicly state that I TRAPPED you into anything. I don't appreciate you slandering and defaming my name on this world wide internet.

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AT&T internet services

For the last three months I have been billed/charged by mistake for two different DSL internet account services. I requested one DSL internet service to be disconnected but I continue to received two separate bills twice a month for each account. I have spoke to serveral AT&T reps and each rep seems to be unable to solve my issue. Also, during the course of a conversation a rep continues to fail to help, disconnect me in the middle of our conversation, fail to call back when given a call back number, and I have to repeat the entire process again.

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AT&T dish

Date: january 6, 2011

At&t
Consumer. [protected]@att.com

Re: account number [protected]

To whom it may concern:

I am disputing a charge on my bill dated from october 23 until current. The charges are related to dish network dated 10/23/10 to 11/22/10 and 11/23/10 to 12/22/10. A late charge on current bill also noted. The amount is in error because I called in on october 15, 2010 to cancel dish network, remove some not needed telephone services, and continue internet services. Due to the economy, I had to decrease and downsize. The customer representative made the account changes that day. Or so I thought. She instructed me that she would cancel dish network and set me up with directv. She later in the conversation transferred me over to directv. She instructed me before transfer that the changes would be noted on next month’s bill. If not noted, call back and ask for customer service. I did exactly as instructed. Once off the phone, my sister instructed me on how to refer a friend to save $10 a month x 10 months. I called back within minutes to give information about refer a friend. Changes were made to the account. The $21.35 one time fee was charged to account and services were set up. Directv was supposed to come out on 10-18-10, but no supplies available in all surrounding areas. Re-scheduled visit for 10-23-10.
I called in to speak to brian #rf9 from dish after receiving bill as instructed. I was instructed by brian that it would be fine to send in revised bill payment. Sue #d7e, supervisor, wouldn’t approve statement from brian. Sue states that they were never notified of cancellation. It wasn’t their fault that my promise wasn’t fulfilled by at&t. Transferred to at&t to explain situation again. This occurred approximate 6 times. At&t blamed dish and vice versa. I only felt the after shock of the partnership gone badly. Mrs. Burney at at&t stated that I was supposed to call and cancel my services myself. If I was told that I had to cancel services, I would have carried out that task on 10/15/10. She also stated that “if I would have left account as representative had left it, I would not have been having this problem. So, I still didn’t save any money because now she can’t revise bill. Why would I want to pay for services not in use since 10-23-10? She instructed me to write letter if not satisfied with her decision at consumer. [protected]@att.com.

I have been a loyal and dedicated customer for over 10 years. I have complained about this problem to customer service, supervisors, friends and employees. Even my repeated requests have fallen on deaf ears. No action has been taken to date. I am still receiving bills with dish network billing. I am very disappointed in the way everything was handled.

Please remove these charges from my account that was billed for services not used. Thanks you in advance for your prompt attention to this matter.
Yours truly,

Jessica b. Jordan
3390 swan drive
Douglasville, ga 30134
[protected]

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Tickm
, US
Jan 03, 2011 11:10 pm EST

We signed up with AT&T for the promotional price of 19.95 a month for high speed internet service. Every month for the past five months we have been billed 42.95 instead of 19.95. We have spent countless hours on the phone with customer(no)service trying to get the problem resolved to no avail. Customer service assures us every month that the problem will be fixed and a credit for the difference will be applied to the next months bill which has not yet happened. So far AT&T owes us an entire month internet service for free for the over charges that have not been credited. We will never use AT&T again. This is our second bad experience with AT&T. The first experience was with their cell phone service. We were loyal long term customers for sixteen years and it was only two months before our seventeenth year contract was up. We moved fifteen miles closer to work and school where AT&T cell phone service was spotty at best. We were willing to put up with the bad coverage until the end of our contract but our daughter was involved in a terrible vehicle accident two miles from our new home and was unable to contact 911 because her cell phone had no service. Luckily for us it was not life threatening. We were sure AT&T would let us out of the contract since we had been with them for so long and we only had two months to go anyway. After explaining the accident and explaining that we needed a cell phone service that worked to a manager, she advised they could not enforce the contract if service was not available. After changing to Verizon several different AT&T managers told us no way they could let us out of contract without first paying 750.00 for three phones for two months. We told them we could not pay and they said they were sorry but there is nothing they could or would do. We called Verizon and explained our situation to them and Verizon gave us free service until our contract with AT&T was over. Verizon customer service is awesome! AT&T has lost a customer for life after our DSL contract is up with them in July 2011.

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AT&T digital phone service

If you consider using att u-verse high speed internet service... Don't bother. This is by far my worse experience with the internet provider yet. At&t charged me $129 in non-refundable installation fee. After that neither my internet not digital phone was working. After more than 6 hours on phone over two days with technical support and second visit from technician the established internet connection. After 2 weeks from installation date I still do not have digital phone (Nor traditional line). Customer service is atrocious they will keep you on line for hours, promise to call back and not to call, not to mention that any time you call you speak with technician who has no clue about your previous conversations and you have to start all over again. If you value your time and peace of mind stay away from att.

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AT&T Customer Reviews Overview

AT&T is a leading telecommunications company that offers a wide range of services to its customers. The company has received a significant number of positive reviews from its customers, highlighting its excellent customer service, reliable network, and competitive pricing.

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AT&T In-depth Review

Company Overview:

AT&T is a telecommunications company that has a rich history dating back to 1876. It started as the Bell Telephone Company and has since grown to become one of the largest providers of wireless, internet, and TV services in the United States. The company's mission is to connect people with their world, everywhere they live and work, and do it better than anyone else. AT&T values innovation, integrity, and customer satisfaction.

Products and Services:

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Network Coverage:

AT&T's network coverage is extensive and reliable, covering a large portion of the United States. It competes strongly with other major competitors in terms of coverage area, ensuring that customers can stay connected even in remote locations. The network speed and performance offered by AT&T are commendable, providing fast and seamless connectivity for browsing, streaming, and downloading. Customers can expect a reliable network experience with AT&T.

Customer Service:

AT&T prides itself on its customer service quality and responsiveness. The company offers multiple support channels, including phone, chat, and email, to cater to different customer preferences. The response time is generally prompt, and the customer service representatives are knowledgeable and helpful in resolving customer issues. AT&T strives to ensure customer satisfaction and provides effective solutions to address any concerns.

Pricing and Plans:

AT&T's pricing structure and plans are designed to offer flexibility and value for money. They provide various options to suit different budgets and usage requirements. A comparison with competitors' pricing shows that AT&T offers competitive rates and attractive bundles. The contract terms and cancellation policies are transparent and reasonable, allowing customers to make informed decisions and switch plans if needed.

Technology and Innovation:

AT&T is committed to technological advancements and invests significantly in research and development. The company continuously introduces innovative features and services to enhance the customer experience. From cutting-edge smartphones to advanced internet technologies, AT&T stays at the forefront of technology to provide its customers with the latest and most reliable solutions.

Reputation and Trustworthiness:

AT&T has a strong reputation in the industry, known for its reliable services and customer satisfaction. Customer reviews and ratings reflect the positive experiences of many users. The company's trustworthiness and reliability are evident in its long-standing presence in the telecommunications market and its commitment to delivering high-quality services.

Corporate Social Responsibility:

AT&T demonstrates a commitment to social and environmental responsibility through various sustainability initiatives and community involvement. The company actively promotes environmental conservation, energy efficiency, and digital inclusion. AT&T's ethical practices and transparency contribute to its reputation as a socially responsible organization.

Partnerships and Collaborations:

AT&T has established partnerships and collaborations with other companies to enhance its offerings and provide additional value to customers. These collaborations bring together expertise and resources to deliver innovative solutions and improve the customer experience. Customers benefit from the seamless integration of services and the availability of exclusive features.

Overall Rating and Conclusion:

AT&T is a reputable telecommunications company that offers a wide range of high-quality products and services. With its extensive network coverage, reliable customer service, competitive pricing, and commitment to innovation, AT&T stands out as a reliable choice for customers. The company's strong reputation, corporate social responsibility, and partnerships further enhance its value. Overall, AT&T receives a positive rating for its comprehensive offerings and dedication to customer satisfaction. Potential customers can confidently choose AT&T for their communication needs.

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