AT&T
reviews and complaints

I have uverse t I have spoken to a tech abouth my t v frezze I has called appromatly 5times befor sending some out and ehen they sent some out the tech stated the reason why mt tv is frezze because of my surrond sound he unhookked he was not suppose to do that I calles att back I ave almost another 2 hours on phone nothing is getting resovle I consering canseling this is the worse I have been threw

I recently went to an AT&T store because I was having trouble activating my new company cell phone. I proceeded to the counter and waited for my turn. I watched as different sales people walked past me and helped other people and ignored me. After about 10 mins of this, my blood was boiling. Finally, a guy walks over and announces that I need to sign in at the door. He said there's a sign when you enter clearing stating that I must sign in, then he thanked me for my patience! What an a-s! First of all, I walked in behind other people who blocked my view of the sign. Secondly, even if they hadn't blocked my view I would've thought is was for internet access or something along those lines. They need to make it clear and stop people as they enter the store. The 'thanks for your patience' comment was ignorant and condescending, he should have apologized. They won't get any of my personal business.

Does it get any worse than AT&T? Their website is the worst. Go to your account online, 3 different times in a day, and you'll see 3 different balances...along with fine print that says your balance may not reflect charges and payments for the last several weeks!

What's worse...they completely screwed up an account, disconnected it due to something that was THEIR fault, and now say it's at least 5 days to reconnect?

Goodbye AT&T - thanks for nothing!

I purchased an AT&T WiFi box because without it, my iPhone is basically useless. A few months after the box purchase, WiFi stopped working.  I got on the phone, explained how WiFi stopped working & so forth, and a foreigner with a heavy accent politely told me what to do on my computer to "fix" the lost of WiFi. After fixing the problem, of course I got asked if I would be interested in this and that, etc. and I said no. A few months later, it happened again...no WiFi, so I called back and it was pretty much the same thing to fix. And it has happened over and over since, each time more frequently.   I grew suspicious prior to this, and I began writing down the changes AT&T was making me do to get my WiFi back.  This last it happened again, they told me I needed a new box. Ok, I though, and they made me change things on my computer again that had direct access to the WiFi box.  This changes left me with no explorer, no 3G, and of course no WiFi. The next day I went to my computer and UN-DID EVERYTHING, every change that they had made me do and guess what? I had never experienced Faster Internet service on my computer and specially on my phone! It was amazing!  That lasted for almost 24hrs. until obviously, they became aware of the change and they disconnected me completely.  The new box should arrive in a few days.  I have a feeling this is not the end. It's a scam.
Basically they twitch your box, make you waist your time and pay for a service they don't provide. Welcome to the untouchable world of giant corporations that run and ruin everyone's lifes :-/

I was contacted by AT&T advertising solutions in January 2011. This phone call was out of the blue - I had never asked to be contacted by them. I run a small online business, and at the time I was looking to build inbound links for SEO. The salesman claimed that if I signed up for a Silver Listing with AT&T advertising solutions, I would automatically receive 1, 000 inbound links through their partner websites. This was a lie! The salesman blatantly lied to my face just so I would sign a 1 year contract with them. I also asked, "Do I need to pay for a silver listing to have a link to my website on yp.com?" He said "Yes, I would have to pay for a silver listing to have a link to my website." This was another lie! I only discovered this after I signed a second 1 year contract with them. Again he said I needed to have a silver listing to have a link to my website. LIAR! After I signed the second 1 year contract, I went on YP.com, and every listing, including the basic listings, have a link to a website. I never needed a silver listing, and the salesman lied to me! I could have gotten a free or basic listing for a lot less! This company is practicing in unethical advertising practices. Someone needs to look into this. I am already contacting my state Attorney General with this information.

I returned an extra AT&T u-verse receiver (for a second TV) to AT&T via UPS on November 11, 2011, per AT&T's instructions. I was subsequently informed by at least 2 AT&T employees that the receiver had in fact been received by AT&T. Despite this, I have continued to be billed $7/month for the receiver. I have made numerous phone calls to AT&T, and was assured that the $7/month charge would be deleted from future bills. It has not. AT&T is a large organization and it is impossible to reach someone who can take care of this seemingly small issue. Some of the support people I reach via chat (or phone) seem to be located in a foreign country. Nowhere on my paper bill appears the address (e-mail or otherwise) of someone in charge who can effect this change. I am frustrated and not a little irritated. I have wasted time and effort, as well as precious minutes on my cellular phone, trying to have this matter resolved. Please help, if you can.

At&t renewed our yellow pages advertising contract without consent.
We have been advertising in the yellow pages for decades. A couple of years ago we decided to discontinue advertising. During the past year we informed every at&t representative who called us that we were no longer interested in advertising.
Today we received a bill for $1, 140 ($95/month) which will be due in a couple of weeks. I called at&t to inform them of the mistake. The representative & ldquo;brian” told me that when the monthly amount dips below $100, the representatives do not call anymore. Instead the old contract is renewed automatically. To cancel I would have to send a registered letter to a special address.
I explained that I knew nothing about this automatic renewal policy.
Brian then told me that as a courtesy he would cut the monthly charge to $47.50. He warned me that this would be a one-time offer.
My position is that I received a product that I did not want. I feel that I should not pay anything for it. A contract requires two informed and willing parties. I was not informed and I certainly was not willing.
Does anybody have any advice?

What a scam! I currently work for a web solutions company here in St. Louis called CMS Express. I am on my umpteenth phone call with yet another customer who is furious at the bait and switch tactics AT&T has been using. Time after time, folks I have been in contact with are completely dissatisfied with this beast of a company. They will call and call until you agree to a verbal contract of which they will then bill you some outrageous amount of money. The catch is a verbal contract doesn't mean squat! I've been telling these folks that they should threaten to sue. You have to keep getting to the top and then threaten them with harassment and tell them you are going to sue them for some incredible amount of money. That's the only way to stop the scamming. Give them a taste of their own medicine!

When you're ready to get a real site that will generate real results, give us a call. I'm actually here to help! Every single person who has obtained a site with our company has been beyond satisfied. We don't charge month to month, there's no contract, it's a one time cost, and once it's yours, it's yours to keep! Better yet, if you don't like it, we'll give you your money back. See if AT&T will do that for you. And if you aren't satisfied we have a real office in a real building and you can come down and ring our real neck! Good luck having that with AT&T. I promise it will never come down to that, but just thought I had to add that in. Just say no to AT&T Yellow Pages! A&T contract is exactly that, a "con-tract".

I was AT&T customer since 10/13/2010. I changed the cable service from Uverse to basic on 10/14/2011. We had problem with cable so called them 3 times everytime they said something different. They were not willing to help so I canceled TV service. But they kept billing me for the service I didin't have so finally 12/01/2011 canceled phone and internet service also. Unfortunatly didn't help that much because they are still sending me bills for al three services that I don't have and all of their equipment was sent back in less that on week from cancelation date but they still also sending me letters asking to return the equipments! I have called them every week ever since 10/14/2011 waitting online for at least 30 minutes each time for an agent and then spending at least one hour with each agent to look at the account and problem, sometimes they said problem has been taken care of and you are good to go. sometimes some rude agents hung on me. Sometimes they siad because there is no communication between their systems they have to wait for the answer, ...all kind of different answers you can think of. And sill I am here dialing AT&T for the 16th time... I hope their name would be wiped out from this world. Stay away from them, the poorest customer service I have ever experienced in my life.

For the Third time I have taken an entire day off to get my installation completed. This has been going on for 2.5 years. The first time a sales rep came out-Uverse was new to the area and they were offering great deals. I signed up, took the day off, & the install tech told me that the signal didnt reach my house. They would call me when it did-never got a call. 7 months later another sales person shows up at my door guaranteeing that I was now able to get Uverse; signed up again, took another day off. This time the tech completed the install of the lines inside the house and out. Went to hook it up-no flipping signal. Two weeks ago a sales person comes out, yup for sure your neighbors all have UVerse and it's available. Dang if I didnt sign up, take yet another flipping day off and lo & behold no signal. This company has serious communication problems within their organization and how ironic; they're a communication company. I am self employed & when I dont work, I dont get paid. I wonder how they would feel if I charged them back for my down time. They SUCK! Staying with Bright House

I have been with AT&T wireless for 4 years and my contract is up on Feb 13 2011. I called the company to disconnect services on the 13 the and was told that I could but I would be charged $60 per line and I have 5 lines and was then told I had to wait till the end of the billing cycle which is the 23rd. So I put in a request to disconnect all services on the 23rd. Well, I just got a bill that was $30 higher then normal. When I called to disconnect they put unlimted text on one line which was $20 then I was charged for text alert on my husbands line. Well, I have text and internet blocked on that line and my husband doesn't even know how to send a text message so what does he need text alert for? Gail told me it was a simple fix, just text on the phone to text alert the word stop and it will only cost me 20 cents to do that. Also charged for 2 long distance calls that should be covered as I did not go over my minutes. The free phones are aweful, they are cheaply made and die right before the 2 years are up so that you take another 2 year contact to get a free phone. Oh, and good luck getting a voicemail, well, you do get them 2 or 3 days later. Not to good when you are left a message that a family member has died and you get the voicemail 2 days later. If the service is so good why do you bind people to a contract. The customer service is awful and with Alejandro I had to wait on hold every time I asked a question so he could find an answer. Alejandro said I can call on the 13th and that I could have the service cut off at that time and no further bill. So I asked for his identifcation # and he said he could only give me his name. Also I would have to pay the full bill and the credit would be given the next billing cycle. UNREAL.

Called ATT Rep to inquired about ATT Uverse Internet Service on 12/28/11. Rep told me it cost 14.95 a month and the modem is free. I was told that this was not a promo rate, later on I found out it was. Not to mention all additional fee they've added on my bill that I was not told about. I received my bill today 01/17/12 I was shocked how much it was. There was a one time fee of 36.00 did not know that, pro-rated fee of 5.07 did not know that either, modem 100.00 I was told it was free, plus the 14.95 Internet service.
Also, this promo is one year term agreement. which mean you're stuck with it for a year and if you cancel you will pay 150.00 cancelation fee. ATT people are bunch of liars. They will not tell you what they will be charging you. Even when you ask them questions they will tell you what you want to hear to get you sign-up.

Att uverse is trying to charge me for an activation fee when the internet services were not even working. I did a self service installation for the internet and when I tried to install it, it did not work. I called tech support and did some trouble shooting but it still did not work so they called a tech to come out. Before the tech could come out, I cancelled the services. Then like 2 months later I received a bill for the activation fee of $36 plus the early termination fee of $90 I called att customer service line to plead my case of why I should not be charged a fee if I did not even use the services in new my home but the guy from att uverse cust srvc said I still have to pay the fee because the tech still came out to my home to turn on the services prior to me trying to set up the internet myself. I asked him, how do I know the services were turned on if I never got the chance to try them out? He told me the tech said they were and for that I have to pay. Even though I never even used the service! Then I had to pay an early termination fee even though when I cancelled the guy on the phone never even told me I was in a contract and that there would be a fee! Not to mention the customer service dept kept switching me to different depts on the phone without even telling me what was going on. It also seemed fishy every time I asked if they record the phone conversations the phone kept going out and I never got my answer. I requested a supervisor and he said the supervisor will call me back.

This morning, 1/16/12, I contacted uverse for new service. I was shopping for a change in bundled services after 12 years with a carrier. I was presently greeted by a customer service representative and went through all of the screenings, service officers and provided a quote for service. I accepted this quote and agreed to the installation. I was provided an order#, told that an email would be sent out to me with specifics and advised that that the installation would be done on a saturday as I requested, week which would have been 1/28. Well after several hours and attempts to contact to ask a question about the internet service, I finally reached another representative for inquiry. Well, there was no record of my order or call. I was told that the service that I was quoted was not right and that there was something else that uverse would offer me, which would increase the service approximately 25% for the first year and 50% following. This person went from being sorry for me being given the wrong information to sometimes vendors sale services for uverse and get it wrong. Well, vendors, uverse or att, all represent this company and if their offers are that subjective, why would anyone want to risk getting into a business arrangement with them. You know, as we were talking, this fraudulent individual was actually changing all the notes in the system from the call in the morning.

I think I am now going to cancel my wireless service with them as well now and go with someone that is trustworthy.

Scam... Liars... Money thieves... Horrible service, slow... False advertisements... No responses from supervisors...
At&t company is on a mission to take your money over their new promotion offer and services. The scam starts with offering $300 reward or whatever amount delivered to convince you to switch over or signup. Once you switch over, without permission they will charge you close to $60-$100 or over your bill amount. At&t excuse over the phone is that you must pay one month in advance, reconnection fee etc charges u never heard of and (The $40 reconnection fee promised - is never waived as promised at signup) let me not fail to mention that they never say any additional fees and the amount they promise is never what is on your bill, period. At&t keeps the money for themselves; since they know some people will leave the contract because the reward $300 is a scam, or because people figured out that they are scammed in their bill amount. At&t takes your money you paid in advance $. The amount they promise that was $300 you get nothing in return but excuses or maybe if your lucky a $100 or less in reward for the switch and (You have redeem online) (Not as promised amount) as for my father was told he gets no reward and im still awaiting $100 which was suppose to be $300. My father got nothing in return (Reward promised for the switch) at&t excuse was that his services doesn't qualify because he got a special monthly special and your reward doesn't apply! (They never warn you< they trick you)! To make matter worse they give a the bill in huge amount and if you dont pay the slap with more money to pay, so at the end you are now in over your head $300-600 credit report. It what happen to a friend who decided just to cancel! I'm a witness as I got my elderly father myself signed up that was the excuse of both rewards they gave us. At&t will try scam you in anyway they can! They have many tricks up their sleeves. I'm seeing people I know who also have been scam and they will even try scam out the box as a "no return" to bill you $300-700 in your credit report. Listen, something has to be done, its all over the internet. Google now-> at&at scam, lies, reward, anything and you will see this an epidemic scam by at&t in us! Can we all sign a petition and help one another get these guys out of scamming? A lawsuit? I want my money back. Supervisor not replying calls back, saying they call back 30-45 mins and never call. Please email me! [protected]@gmail.com gtalk me lets find a way to settle this in supreme court! I have been stressed over this and my father is too. Pain suffering, im disabled and this has caused me alot panic attacks from this scam abuse to take money I barely have, I paid them, I have to be reimbursed in someway, let's not allow these business criminals to get away with this! Please take 30 mins of your time a day to blog about them, send complaints to news stations, facebook them to your friends, anywhere anyplace you can think of, I need help pr~! Message me and we can further discuss.

On Monday, January 2, 2012, the battery in the UPS of my AT&T UVerse unit failed, causing my TV, internet, and home phone to go out. We called customer service, who told us that a new battery would be delivered by 5:00 p.m. on Wednesday, January 4.

When no battery arrived, we called customer service again on January 5. They told us that, du to "High Demand, " they could not deliver a battery, replacement unit or otherwise get us ANY service until January 24 or after. My wife spent over an hour on the phone with AT&T UVerse customer service, speaking to a supervisor, but all they could tell us was that they were "sorry."

We have cancelled AT&T and gone back to Charter Cable, which is actually $20 per month cheaper and has twice the Internet speed. I'm looking into moving my six mobile phone numbers from AT&T, as their mobile service has been lacking as well. I hope they figure out their customer service issues quickly or AT&T will lose thousands of customers quickly!

This has been reported against att prior by me for same reason. This is second complaint against att for adding long distance charge without my request. I call and inform att I did not request the long distance since I make all l. D. Call on cellphone. They again chg for changing l. D. Service plus charge for changing local service. Each time I have talked with supervisor and get no satisfaction.

When I relocated, I called and requested AT&T DSL service. I was told in mid December that it would be installed on 12/21/11. On 12/22/11, I called again to find out why no one came out. I was told no one wrote the order down and had to begin again. The next scheduled date was 1/6/12. I said no thanks to that. After thinking it over, I called again and for some reason, 1/4/12 was available. So, I waited all day again to no avail. I finally called and was promised 1/23/12. I am sick of the lies and incompetent service and will proceed without AT&T's internet service. It appears this "giant" truly thinks we are little people and merit no consideration.

I have been asking for the hallmark channel for 3 years. All the other tv provider in this area provide it and uverse did years ago. Whats the problem? Every time I call to ask for it i'm told its a money issue I will pay for it. There are plenty of women who would like it instead of all the sports channels. I like my tv service and don't want to switch but I am tired of waiting