AT&T
reviews and complaints

I have had it happen today and I am having the same issue. DId you ever file the lawsuit?

the family map program showed a location completely inaccurate to where I was located. This program caused complete and total destruction of my family. There is no way to prove not being somewhere when a satellite says you were. At least not to an angry spouse. Has anyone else has heard of this being an issue? I've thought of opening up a lawsuit against AT&T regarding this and the fact that these types of programs allow paranoid or abusive family members to stalk their spouses as long as they are on the same phone plan. In order to file a law suit I need other customers to back me up as well as to file complaints regarding their issues with the program. If anyone has had an issue similar to this please post.

I have att family map..not happy. Very unreliable, only works half the time and when it does work way off the
area where my family member is located. Not reliable.

Hello,

The home address on file in your AT&T account does not impact location accuracy in FamilyMap.

Ask the representative that's been helping you with this case to submit a ticket to the FamilyMap help desk that includes all the relevant information about your situation (main phone number and the text of the error message you received are the most important) and we'll be able to help her troubleshoot your issue.

Thank you,

FamilyMap Support

Success! The company doing this, Alternate Billing Corporation, is being investigated by the FBI.

Here's the press release from the FBI Website:
http://www.fbi.gov/news/pressrel/press-releases/billing_121610

Note: If you were a victim, you need to get a hold of the FBI as soon as possible.

Seeking Information in Alternate Billing Corporation Matter
Washington, D.C. December 16, 2010

* FBI National Press Office [protected]

— filed under: Field Office, Fraud, Field Cases, Breaking News, Press Release

The FBI is seeking information from consumers who believe that they have been improperly charged on their telephone bill for services neither ordered nor authorized related to Alternate Billing Corp., 24078 Greenway Road, Forest Lake, Minnesota, or any of its affiliated companies or services listed below.

800VMailbox
BusinessSEOPro
Digital VMail
Durham Technology
eProtectID
eSafeId
Identity Holdings
InfoCall
Instant 411
InstantSEOPro
Matchgamepro
Mobile 411 Plus
My411Connect
MyIDSafe
MyIProducts
NeedTheInfo
ProIdentityProtect
Safeguard My Credit
Streaming Flix
Streaming Flix - FamilyWebSafety
Streaming Flix - Iconz of Rock VIP
Streaming Flix - Mobile
Streaming Flix - National Lampoon
Streaming Flix - No Good TV Digital
Streaming Flix – UBD
Studio 127
Uvolve
VolCoff

Our inquiry is ongoing, and while we can’t provide any additional information at this time, we do need to hear from persons who believe they were improperly billed.

What we need to know:

1. Your basic contact information, including name, phone numbers, address, and e-mail address;
2. A list of which company/companies or service(s) billed you;
3. An estimate of your monetary loss; and
4. Whether or not you can provide documentation if requested in the future, such as copies of your telephone bills.

How to provide the above information:

1. Preferred Method—Via an online form on the FBI.gov website: http://forms.fbi.gov/alternate-billing-corp;
2. Via a dedicated e-mail address: telephone.victim@ic.fbi.gov; or
3. If you do not have access to a computer, you may mail your information to:

FBI Indianapolis
Alternate Billing Corporation Matter
575 N. Pennsylvania Street, Room 679
Indianapolis, IN 46204

If you have investigative information that might help with this matter, please use our electronic public leads and tips form at https://tips.fbi.gov/.

* You may also file complaints with the Minnesota Attorney General’s Office, [protected] or [protected]; or

* You mail your information to:

Attorney General’s Office
1400 Bremer Tower
445 Minnesota Street
St. Paul, MN 55101

If we determine that you are a victim, we will be in touch with you. Please note: Due to the number of expected responses, it may be some time before you hear back from us.

You may also call our toll-free hotline at [protected] for recorded information regarding this issue. At this time, we are unable to accept messages on this line because of the expected call volume.

Updates, as available, will be provided via FBI.gov and the outgoing message on the toll-free line. We thank you for your patience as we conduct a thorough investigation and work to obtain victims’ information.

Charged 14.44 on att bill for screaming flex on Jan. 29 2010 Did not give permission, Steaming flix said that I gave them permission called me a lie when I said that I didnot although not any movies had been downloaded refused to refund money.. Don't know where they got info on me but it wasn't from me. Att adjusted my bill.

This company is a scam HBS did try and bill me 14.99 I called and they said my son had given them permission I told them My Son don't live here and why put on my account they said thats the number that was given.They said they would put a block on the account but it would take two to three bills to refelt my charges.I called my son and he said he never did okay any of this. then he called and they said Greg6912@yahoo.com gave them the order.what ever you do don't pay these people one dime HBS can and will try this over and over your phone bill.AT&T should not allow HBS to bill thur thier company.AT&T could stop this scam. well see .

Dude you are a freak and horribly insecure...

(Funny too)

We just received a call and our boss told us to answer the phone while she was out running errands, so I said she isn't available right now can I take a message? The woman said, no what is a better time to call back? I then replied, she should be back in an hour or so, and the snarky woman said, "WHATEVER!" are you kidding me? Hey, if you don't like your job, that's fine, but don't take it out on ME just trying to do MY job. Rude. Forget any service you were trying to push because we aren't biting after that conversation. Personally I think she should get a write up or something... customer service should ALWAYS be #1!

If you have any troubles accessing this website or calling those numbers, look at your monthly billing statement. It states: For inquiries concerning your account, please contact our Customer Service Center at [protected], Monday-Friday between 8:30 am - 5:00 p.m. 100% guarantee they will be able to assist you with any questions or concerns.

i am having a problem like this. if anyone can help please. i got a call from a rep for my bussiness and we talked for a bit, i told him i could not pay for something like this cause i just started up the bussiness. Gregory allen is his name he said well lets get you signed up so you can try it out and get some bussiness. i asked him if there was a trial period for free and he said ya lets get you going. needless to say after all the voice signature that was so vague, i am all of a sudden stuck in a 12 month contract. after three months of calling his manager Angelia Gilmore, i cant get anyone to call me back i did not want this service. i told mr allen to cancel it two months ago and he did not say anything about a contract for twelve months he said he would cancel it then i received my next bill. i dont know what to do. ive called and emailed 4 four times in the last week, ive gotten ahold of the managers manager Scott who will not call me back. my email address is Renosruin83@hotmail.com

the customer service number is [protected] they are open between 830 and 5 eastern. You call that number and they will document the account that you called but it is a requirement to send all cancellations via certified mail and they will give you the address. also the email address is www.atlanta.customercare@bapco.bls.com but i wouldn't use that b/c again you have to send your request via certified mail. hope this helps

You can feel to contact me at [protected] or Toll Free [protected] and ask for Gene Sieders and I will get you in contact with the right people.

You must send you cancellation in writing, but I am not confident it will be processed.

Last year I spoke with someone on the phone and THOUGHT I had cancelled my contract as the cost didn’t justify the business received. When collections began calling they referred me to the tiny print in my couple of year old contract stating cancellations must be in writing. Collections gave me an email address to send my cancellation letter to. I promptly sent the email with the cancellation notice, sucked it up (even though the AT&T rep didn’t advise me during the phone call to do it in writing) and have paid the bills for 2009 contract. I just received another automatic renewal notice. I forwarded a copy of the renewal notice, noting on it contract had been previously canceled and I do not want to the email I used last time. I also mailed a copy today (you only have 14 days from date of notice).

Good luck!

Incompetent sales associates. One guy (initials G.M.) told us that we only needed a data plan for one month for our rebates. Turns out 6 were required. We tried to reconcile the charges on the first bill he gave us while we were there, and he just said that he didn't understand the "Other Charges" line, and we should take it up with him if it showed up on the next bill and he would then remove it. It did show up, and we were then informed, by G.M. again, a month later that it was because we needed a data plan for both our new phones AND that we needed it for 6 months. So we will have to pay an extra $240 at due to his misinformation.

Moreover, none of the guys there understand the differnce between kBs & Mbits and presume to argue when they don't understand. And, one (initials D.F.) gave a completely wrong explanation to me on fiber-optic advantages (I'm an engineer that builds fiber lasers for a living). I feel sorry for anyone who believes his nonsense.

Lesson learned: buy online (from someone else); everything is in writing that way.

So if your a friggin engineer then why did you play him? You knew he didnt have the answer! Its people like you who are the real idiots! Yes he should have never tried to answer the question but you should have never asked it! Fool!

I REALLY KNOW HOW SOME OF YOU FEEL ABOUT ATT, THEY AREN'T NOTHING BUT A SET OF DEMONS, THEY DON'T CARE HOW THEY LIE, CHEAT, OR COVER UP, WHO EVER TRAIN THEM DID A JOB, WHEN I GET EVERY THING RIGHT WITH MY ACCOUT I'M FINDING ME A COMPANY THAT WOULD TREAT ME THEY WOULD TREAT THEMSELVES ITS NOTHING GOOD GOING TO COME FROM ANY OF THEM THEY ARE GETTING CLOSE TO BE CAUGHT WITH EMBLEZZLMENT, WATCH WHAT I TELL YOU, I GOT ONE MORE RECIEPT TO FIND, AND FROM THERE, ITS MY ATTORNEY, I'M GOING TO SUIT THEM SO HARD THEIR GRANDCHILDREN, AND THEIR CHILDREN WILL HAVE TO FINISH PAYING THE TAP, THE OVERSIZE DEMON IS GOING TO GET WHAT IT DESERVE, THEY JUST MESS UP WHEN THEY LIED, STOLE, AND TRY TO DECIEVE ME, BE PATIENT, YOU ARE GOING DOWN BIG TIME ATT, THOSE THATS NOT WORKING OR HAVING AN APPLICATION TO GE A JOB WITH THEM I ADVISES YOU NOT TO THERE WANT BE BENIFITS IT WILL BE SHORT LIVE AND CONVITIONS WAIT AND SEE, IT'S COMING WHEN YOU NOT EXPECTING.

Same thing here, but on our business Verizon account. I called 'payment one' and the guy said they would cancel and reimburse all charges going back 4 months. We'll see.

PaymentOne is a billing aggregator which provides billing services to hundreds of merchant companies.

If you are being billed by PaymentOne and have questions about the charge(s) and are not able to reach our merchant, please contact PaymentOne directly.

Contact PaymentOne Consumer Relations Department by email at Consumerhelp@paymentone.com or by calling us at [protected]
[Mon-Fri 8AM-4:30PM PST]

I just got off the phone with ATT whose rep called the 'Green Certicication' number which connected us to "Payment One." They fairly easily agreed to stop the payment and the ATT rep was quick enough to ask them to refund the 3 additional months that they had charged me for. Att did right by me and I thank Sharon from CT for her help.
It is remarkable that "Green Certification" supplies a number to call at all. Imagine how hard it would be without that. [Of course it might be 'payment One' that places the number.] I realise now that they didn't refund the amount of CT tax that they charged me on my ATT bill. I wonder who keeps that.

Bullsheat! GREEN MGMT TOOLS MONTHLY CHARGE showed up on my phone bill. Two charges for$49 on my monthly AT&T Bills. It was supposedly authorized by my wife for a webhost of her daycare. WTF? MY wife recalls the conversation she had with the telemarketer and told them to pound sand. This is an obvious scam. There is apparently a loophole in federal law that these mopes are exploiting. They did however agree to reverse the charges and credit my account. Ill have to wait and see if it actually happens

I just finished dealing with this bogus company (which as far as my research goes doesn't even exist). I really had to fight to explain that I am NOT a company, they pasted this phony charge on my home phone bill. I called AT&T first and they completely washed their hands and said I had to call this PaymentOne Corp to deal with it. I was very frustrated with the AT&T representative and asked if there is a way to deny any of this third-party billing to even show up on my bill. She said she would send me a form. As far as this Green Certification group, and PaymentOne Corp for that matter - I'm convinced they are a full-out scam. Payment One's automated system recognized my phone number and immediately connected me with "Green Certification" . . . how convenient! After having to interrupt her twice on her spiel about how "we" authorized the payment, I received a confirmation number and fax. We'll see if it is really completed - this scamming makes me SOOOO mad.

I did not look at my last month ATT bill and this month there was a payment One Corp $54.49. There was a phone number in front of it, I called and a lady answered after 20 min of arguing and being serious. she agreed to cancel and refund 2 months bill that I had. It definitly is scam.

This Company is definatly a scam. I just spent over an hour on the phone with them telling them that I did not authorize anything and that I wanted a full refund. They tried to argue with me, and I told them that what they were doing was not acceptable, and that I was on the internet at that moment and found tons of complaints about their company. They told me they would meet me half way and refund a portion. I told them no way, I want it all back. They stole it from me and they were lucky I didn't charge them interest for using my money. The girl was speechless. Needless to say they are supposed to be crediting back my account. I will definatley make sure I go through my next bill throughly to make sure they do. They don't want to give you your money back, but with alot of persuasion it can be done. Be prepared to argue with them.

This company is a scam! They called my office up to 8 times a day. We even told them that we were going to take legal action if they did not quit calling. They quit calling but now they have charged my at&t bill, $49.99!

Just joined this site to add my two cents. Quick note: your employee may not have OKed the "service." I didn't, and yet...

Same thing happened to me, except I'm the one who answered the call and I told the operator/caller I wasn't interested. That didn't stop them from slapping $49.99 on my AT&T bill. I'm so accustomed to having no questions about my bill that I paid it online (click-2-3!) and then looked at what I'd just paid, knew something was very wrong, and started digging.

The company making the charge was listed as

GREENINITIATIVES, LLC ... GREEN INIT, LLC-WEBHOST/INET DIRECTORY 49.99
Total PaymentOne Corp. 49.99

I was surprised that they provided a phone number:

Questions? Call: [protected]

That said, when I called I was told they'd cancel the "service" right away (which they did) but that because I had authorized it I had to pay for the charge already billed. I told them I didn't authorize it and why (I don't need what they were offering), and I was told that if that were the case they'd cancel it. I was told, however, their records showed I had and they'd call me back with the recording of my conversation. Never heard back from them.

Called AT&T, explained the situation (my online payment had gone past the point where I could cancel/change it), and they were terrific. The operator I spoke to reversed the entire bill, then killed the $49.99, rebilled the remainder, and that's what I paid.

I wasn't completely surprised when I found GREENspank had billed me again the following month. It was clear, however, they were just resubmitting the first and only charge. I called AT&T again, again got someone very nice who removed the $49.99 from the bill, and was told it was more likely this time around that they'd send me a bill directly. We will see. If they do it will be easier to get all over their case, to be honest.

I was also told that if the same thing happened again, they'd reverse it again happily.

Wrap-up is: call AT&T, explain the situation, they will almost certainly help you. Call the bozos, tell them to cancel, and make them commit to getting you the recording of your authorization.

We had the same exact issue. Call AT & T and have them reverse charges. This is a scam. I was on the phone with Green Initiatives LLC for 27 minutes telling them they cannot charge me. They did and they hung up on me too. Retrain all staff regarding phone scams.

Hello. I'm a uverse tech. I agree with you. We as techs have no idea how many tickets are scheduled. EX: A customer may schedule a time between 8am-12pm. The tech may not get the repair until 2pm. We aren't given a list of customers to see for the day. When we finish one ticket we hit a button on your laptop to get another ticket. Plus AT&T are also add more ticket as the day goes. So it can be a big headache for the techs also because we never know what we are getting.

No land line and internet service since January 15, 2018. I contacted Customer Service, the company first attempted to trouble shoot the problem over the phone but could not solve the issue and then indicated that the problem was outside of the home and they would need to send a service technician to fix the problem. The first available date given was January 30, 2018 (14 days without land line or internet service). I have called multiple times to request a more expedited service date and was told that all of their technicians are busy and there is a back log of requested service. The Customer Service person said that their back log should be cleared up in two weeks and service calls would be answered more quickly. Due to this outage, I have now exceeded my available data from my cell phone provider and am being charged $15 per overage. I have a son in college who relies on the internet to complete his work assignments and communicate with his teachers. If it were not for the fact that we have cell phones, we would be cut off from all communications. I was truly disgusted when the Customer Service rep started in on their sale's pitch about bundling service. I told him that if I had bundled my service (landline, internet, cell phone and cable) I would have no way to communicate at all. I live in the San Francisco Bay Area and for AT&T to have a 14 day response time to a service call is unacceptable.

I posted this on YELP today.
This review is for AT&T landline repair. My landline has been out for a month. AT&T finally showed up today. I showed the repair person the low line in the backyard and mention the dangling wires on the telephone pole in the backyard surrounded only by a plastic bag. He said the plastic bag was "pretty standard" . He said he was going to get his ladder and test the connection to the house. 90 seconds later he knocks and tells me the problem is in my house. Guess he did not realize I could see him through my window and he did not test the line! I have made another appointment and must wait another week for another repair person to show. I guess this guy didn't want to do his job because it was raining.This guy is "pretty standard" in my experience with AT&T. Last time I needed repair I had to file an FCC report to get them to do their job. I may have to do that again. Very displeased with AT&T. I have been a customer for over 30 years. They are always willing to take my money, yet unwilling to do much for it!

at&t is doing this to everyone.i have to call them every month to have these charges taken off my bill, what can we do to stop this?

Worst service ever. Nightmare to deal with this company.

My issue has to do with being billed for a long distance call that was NOT made from my home. I was not home when the call initiated, however, at 81 minutes in length, I would have walked in on someone using my phone when I returned home. I suspect someone connected to the pedestal with a butt set and made the 81 minute call at my expense. AT&T not only refuses to remove the call from my bill, but on three different occasions has proceeded to transfer me, disconnect me and generally brush me off with no intention of helping me get to the bottom of the problem. Each attempt at trying to resolve the issue from asking to speak to a supervisor or the Fraud Department has taken an hour and a half of my time only to be placed on endless HOLD and eventually disconnected when they get tired of transferring me from person to person. Your description of "AT&T may very well be the antichrist of customer service" and "AT&T does not give a hill of beans what anyone thinks of them; not only do they seemingly have no sense of wrong and right; but the evidence seems to suggest that what they do is very profitable for them" is so well said, I had to copy and paste it. They have themselves so well insulated that it is virtually impossible to penetrate the Sales Dept. which is disguised as Customer Service in order to speak to anyone who will actually LISTEN to you and attempt to find a mutually agreeable solution. Their protocol seems to be "keep transferring until the customer gives up."

I had AT&T phones for years, and never had an issue until recently, when GPS stopped working on my phone. It's vital for me to have GPS for my job. So I took my phone to an AT&T store, and after waiting for it to open late with only one employee there I was given a run-around about my problem and no help at all. So I went to a second AT&T store, where again there was only one employee working, and she had a line of people waiting for her. I could not wait, I was working, so I left. The next day I went to yet another AT&T store, where again there was only one person working and a line of people waiting. I waited as others gave up and left, and was finally told they could not help me because of their rules on my plan. That was it.

I went to the new Verizon store half a block from my home and got a new phone, at a better rate and dumped AT&T right then and there. The Verizon store was a huge contrast to the AT&T stores, they had lots of people helping their customers and I was greeted warmly as soon as I entered, then helped in short order. I left happy with my new phone that works. I do not recommend AT&T to anyone. Their service is lousy, and they do not support their customers. If you go to their stores you will wait a very long time just to talk to the one person working there. That's just unacceptable in my book!

AT&T is the worst! Be aware of how they avoid giving you the full information when signing on. Although AT&T had a worse than others deal on minutes and data usage for subscription, I signed on as they had that big push and commercials about how they let you unlock the phone when going to Europe. I before finalize purchase at several occasions asked to confirm I can unlock the phone when travel and they said yes, and did not inform about any conditions attached to unlocking. Well as it turns out, first time I called prior to my August vacation they informed I had been in my subscription for 3 months yet therefore could it not be unlocked. Now when I 6 month into my subscription call, they inform I can only get it unlocked if I terminate my contract, with a $275 fee!
I want to make everyone aware, do NOT choose AT&T, not only are they more expensive, they are dishonest and does not fully inform you if you ask questions! I can not recommend AT&T to anyone!

that's why you should never go to costco for your phones because the employees at costco aren't at&t employees...you should have gone to a corporate store to get the right information. That's not at&t's fault, but costco's fault for giving you the wrong information

Yes she can.She can go to directcomplaint.com. I just used them because AT&T SOMEHOW LOWERED MY MINTUTES! and i was charges $300 in fees, but i filed a cell phone/wireless complaint form and got $300 taken off my bill. I totally agree with you, but your the consumer, the power is in your hands, use it! soo go to directcomplaint.com!
good luck!

I am shocked by the level of poor customer service, and the unwillingness to stand behind advertised offers. Today, after going to the u-verse website, to see advertised promotions, they had a large screen devoted to the current special of $400 back when ordering the triple bundle. After putting all of the required items in my cart to receive the $400 back, I clicked on the link that says "what promotions would my order be eligible for", and it continually said only $300 back. After trying this several times, I decided to do an online Chat/Customer Service support. I was first told that the offer expired. I said no, it says under offer details that the deal runs from 2/7-2/10, 2010. Then he said simply that internet deals are subject to change.

Now, from what I can see, this is bait and switch, which I thought was illegal. He said they would change the main website to reflect these changes, but as of 2 hours later, it still says $400 back. For the unassuming who placed the order thinking that they were going to get the advertised $400, they have a surprise coming.

The customer representative provided no help, and clearly didn't care if I decided to become a customer or not. I hate Time Warner, but I will choose a known devil over this mess. This indicates to me that they are dishonest, unhelpful, and not worth doing business with.

I have screen captures of these great 'deals', along with my chat log, which I will be sending to all the relevant parties. I am disgusted, and will be canceling my phone and internet, that I currently carry through AT&T.

Buyer Beware is an understatement.

AT&T is horrible, I ordered phone service for my parents who live at the dead end of a VERY dark road, My father woks out of town alot, leaving my mother home alone. I ordered this service on Friday October the 17th, service was sopposed to be connected on Saturday (but of course it was not) so of course I called. The automated answering service led me on a run around and I could not even get connected to the repair line that is supposed to be 24/7.Monday at 5:00PM FINALLY a dial tone, by 6:00 PM silence, so I called again. 7:00PM service again. Tuesday morning my mother calls me and has to yell over the humming on the line, so you can guess it I CALLED.At noon on tuesday AT&T said that the gates were locked and they could not gain access, now here's the kicker my parents don't have gates. So after 3 hours on the phone and countless rude reps telling me that my DEPOSIT was non refundable, My parents now have a cell phone (not with AT&T) and my deposit is in the mail, we'll see how long that takes to get to me. I strongly urge anyone wanting home phone service to stear clear of AT&T, and if you have them GOOD LUCK.

The coverage is horrible around the Bryan College Station area. My iphone will go from five bars to none and back to five bars while in the same place. I don't know what's affecting the signal and I can't get anyone from the company to help me.

I don't pretend to think that I am some big-shot they are likely to listen to (in fact, I have plenty of evidence to the contrary), but I am running out of reasons for why any company would do so much that was so wrong to a customer.

My wife and I became AT&T wireless customers in 1995, sharing a single cell phone while struggling to start a family. When we could afford it, we expanded to three lines. Throughout, we used the cheap phones that came with the plan, even paying for insurance on them (how insane is that) because the sales rep advised us to report our phone missing whenever we wanted a new one. We never did this because I don't believe in lying, but eventually we got some second-hand phones that were slightly more up-to-date (and canceled the insurance).

Earlier this year, we decided it was time to upgrade again. Our previous contract had ended several months ago, and there were clearly better options now. Looking online, we found what looked like a good fit: 1400 minutes, four phones, $110/month. The catch? It was only for new customers. Being a faithful customer for 10+ years was actually being held against us, as the upgrade prices were all much higher.

Visits to AT&T stores did nothing to improve the situation; if we wanted a new contract, we were going to pay for the phones where others would not. Remarkable, right? We also had trouble finding a simple clamshell model with dial-by-touch buttons. The one that looked like the best match was only available online.

So I called one of the Internet companies (currently being front-ended by New Egg, which is otherwise a great company) and asked to cancel my existing AT&T account and start a new one. However the rep convinced me that everything would work better if we upgraded two of our lines first, then upgraded the remaining line and added the forth in a second order a week later. Bizarre, but straight logic clearly has little to do with cell phone sales.

Within hours I received an email telling me there was a problem, and I needed to call to fix it before the order could be processed. “This is a tertiary line, ” I was told. I would have to buy the phone outright for $160 more for the line we have had the longest. I said no: we have three lines, so change the other one. Fine, no problem, done and done.

The phones arrived a few days later, and my wife hated them. We went through the list of what was available again, but it was the best we could get in a simple clamshell. Reluctantly, we decided to keep the phones.

I did two things next: I ordered the upgrade and new line to finish the process, and I reported that the USB cables I had been promised were missing from our first order. Predictably, we received another email requiring another call: “This is a tertiary line, ” I was told again. The connection was bad, so I said I would call back.

In the meantime, I received an email regarding my missing cables: they would not send them, and any further discussion had to be held through their web chat client. Huh?

I opened up a chat session, and they apologized endlessly for my confusion, but absolutely refused to review the audio from my order to determine what I had been told. Regardless of what I had been promised, they considered the order complete.

What was being delivered was increasingly short of what had been promised, and this was the final straw. I canceled the orders, returned the phones, and began searching urgently for alternatives with my wife (AT&T had shut off all of our phones at this point, and never re-enabled them).

She found an identical offer from Verizon, and when we went to the mall a very nice man gladly listened to our tale of woe, and set up a new account for us with Verizon: same price, same coverage, better (and yet less expensive) phones. When he didn't have enough of the phone we wanted, he drove to another store and got us one.

To transfer the one phone number we were interested in keeping (which would also earn us $50 off), I had to get my account number from the nearby AT&T store. I took my place in line and waited, only to be told that they were really busy and I should come back another time. I said no, I simply needed my account number because I had been through a week of hell trying to upgrade my account and was no longer going to be an AT&T customer. The employee dialed a number, handed me the receiver, and walked away. Quite a contrast from Verizon, yes?

A few days later, I called AT&T to cancel my account, but they refused: I had to contact the vendor -- who it turned out had failed to cancel my upgrade. Then I had to wait several days before calling back again. On my next call, I was told to call back again as the cancellation department was unavailable (I later learned this is untrue – they could have canceled my lines themselves).

I called back the next day, saying I unconditionally wanted my account canceled. Suddenly, I was now being offered free phones and free minutes; I refused (I already had a Verizon account, and clearly had no reason to extend this abuse). I also asked *more than once* if there would be any further charges. No, I was told, your account is paid a month ahead. And no, I was told, AT&T will not return the unused portion of your payment. I actually thought the nightmare of being an AT&T mobile customer was over.

Weeks later, my wife reluctantly showed me a bill from AT&T for $150. Another call, and more excuses. First I was told that I still had two lines remaining, and that only a single line had been canceled. Next up, the cancellation rep started arguing with me right out of the gate, saying we had used over 1000 minutes (which does not appear on the bill) and refused to listen to me or put me in touch with a supervisor until I resorted to only replying to her with the word “Manager.”

I briefly explained the situation to the manager, and was told how they would gladly not take my money, if only I had canceled sooner. It did not matter that they had refused to cancel it twice, and then failed to cancel it again: I was to pay them $150 for service for phones that did not work. When I pointed this out, the manager offered to help me reactivate the phones, even though I had asked several times again to have the lines turned off.

Eventually, I was told that “if I wanted” they would cancel the lines immediately instead of just flagging them as needing to be canceled. Wasn't that what I had asked for EVERY TIME? I must be incredibly stupid, because I still cannot understand how, if (starting at the end of August but finally succeeding in the beginning of September) I request that my phones be canceled, and my account is paid a month ahead, and I am SPECIFICALLY told I do not owe anything, why is AT&T insisting that I pay them more money?

Is there anyone at AT&T that actually speaks the truth? I do not believe so, because every time I made a point, the reasons subtly changed -- dates shifted, rules bent. Anything to ensure I was wrong.

AT&T should be ashamed. They converted a steady source of income into someone who NEVER wants to see anyone spend another dime with them. Bland apologies and endless excuses simply don't stand up when they are failing to cancel my account and charging me for it. Imagine a place full of people operating a machine that abuses others, always apologizing but never stopping. All they can offer is a return to the abuse, and they genuinely expect me to get back on the machine, offering me minutes for phones that don't work and trying to enable phones that were already replaced. How can they even be surprised?

The sad truth is, AT&T doesn't like honest customers who just make and receive calls with simple clamshell phones. They like people who text, and browse, and blog, and share pictures – because they love charging exorbitant amounts for those things. What they don't love, clearly, is me. And after weeks

My mane is Tuan van Nguyen, my last social security number is 3938, somebody using my social security munber to open an account with you guy, please help

Please send your complaints about AT&T Mobile (Cingular = Crooks) to the Office of the President. Stacey Saenz [protected] ext 6576 or ss7522@att.com is eager to help!

I made the mistake of ordering AT&T DSL service. I never even completed the installation process before it wiped out my entire computer system-all documents, pics were gone, and my computer was frozen! A tech person was sent out, but he had no clue what to do, so he calls another tech on the phone who claimed that HE was frustrated -what about me? After 30 min. or so, they basically tell me to get a new computer! I was furious. Luckily I was able to fix the problem on my own-no thanks to them. I'm sending this crap back ASAP and I'll stick with dial up service. So buyer beware. The service here sucks, and if you have a technical problem, you're on your own.

I am sorry that you are not happy with yellow pages. It seems that they like to screw all business over and over. I was looking online and found a cool website that your business can have a FREE ebillboard. Just go to seekshallfind.com. I was talking to my friend Mike and he has a ebillboard and he is happy with his ebillboard.

Our company signed a contract with AT & T Real Yellow Pages advertising for phone book ad. Contract was for $186/mo. Our monthly bill turned out to be $293/mo. When I called to inquire I find out someone from AT & T has called our business, got a part-time mechanic to "agree" to the ad and monthly fee, then signed the owners name per phone conversation. I requested a copy of their forged contract over 10 times and a copy of the phone conversation, which I have still never received. They call and harrass me every day for $900 past due (they actually owe me $326) and are threatening (blackmailing) to pull us from the Yellow Pages all together, which accounts for about 50% of our business, and put us on the Dun & Bradstreet bad credit report. I am interested in filing a class-action lawsuit against AT & T.

Never signed up, but they do have our 800 number as a result of requesting a free listing. I receive multiple daily calls (2-3 a day) from AT&T Advertising, on a wireless and 800 number (thus getting charged twice for each call) which is an order line for the business. They have not removed our number from their call list as requested. I put a complaint through with the FCC online each day with their calls, still no result.

HELLO, I HAVE ALSO DEALT WITH THE QUESTIONABLE AND SHADY PRACTICES OF AT&T ADVERTISING SOLUTIONS AND I WANT TO SUGGEST TO EVERYONE WHO IS READING MY POST THAT HAVE YOU ALL TRIED TO REPORT THEM? BECAUSE I HAVE. YOU KNOW THAT AS MANY OF US WHO CAN REPORT THEM, THEY CAN BE REPORTED AND SHOULD BE REPORTED TO THE FEDERAL TRADE COMMISSION, HERE IS THE WEBSITE AND WHAT YOU DO IS FILE AN ONLINE COMPLAINT FORM, PLUS THEY GIVE YOU A CASE NUMBER AND PUT YOU'RE COMPLAINT IN THE CONSUMER SENTINEL, WHICH IS AN ONLINE DATABASE IN WHICH LAW ENFORCEMENT AGENCIES SHARE, YOU SHOULD DO THAT BECAUSE I HAVE. THE FEDERAL TRADE COMMISSION OR FTC WILL SHUT THEM DOWN AND INVESTIGATE THEM, FINE THEM OR EVEN JAIL THEM. YOU CAN ALSO DO A YAHOO SEARCH AND LOOK UP CONSUMER FINANCIAL PROTECTION BUREAU, FILL OUT AN ONLINE COMPLAINT FORM, THEY HAVE A CASE NUMBER THEY WILL GIVE YOU AND YOU CAN CALL THEM AND FIND OUT AND UPDATE YOU'RE COMPLAINTS. ANYTHING WORK RELATED, FILE A COMPLAINT WITH THE DEPARTMENT OF LABOR. I LIKE THE FEDERAL TRADE COMMISSION AND EVERY ONE OF YOU SHOULD RECOMMEND AND FILE AN ONLINE COMPLAINT AND PLEASE FEEL MORE THAN FREE TO REFER THIS RECOMMENDATION TO AS MANY PEOPLE ON THIS BLOG, ONCE AGAIN, THEIR WEBSITE OF THE FEDERAL TRADE COMMISSION IS WWW.FTC.GOV, AND YOU FILL OUT AN ONLINE COMPLAINT FORM. ALSO, ANOTHER THING YOU CAN DO WHEN IT COMES TO COMPANIES LIKE AT&T ADVERTISING SOLUTIONS, FILE AN ONLINE COMPLAINT FORM BY VISITING THE ATTORNEY GENERAL OF YOU'RE STATE, DEPENDING ON WHO IS THE ATTORNEY GENERAL OF YOU'RE STATE, YOU LOOK UP THEIR NAME AND VISIT THEIR WEBSITE AND THEY HAVE AN ONLINE COMPLAINT FORM YOU CAN FILL OUT THERE ALSO, THEN YOU PRINT OUT THE INFORMATION AND FILE AND YOU KEEP FOR YOU'RE RECORDS, THIS IS WHAT I DID, AS MANY PEOPLE WHO DO THIS THEN THE BETTER CHANCE THEY WILL RESPOND AND TAKE ACTION ON BEHALF OF YOU'RE COMPLAINTS! A VERY IMPORTANT AND POWERFUL SUGGESTION!
THANK YOU

I'm' in a similar suituation with AT&T Advertising Solutions. Mid-way through my contrant they changed the terms. I had no choice but to follow these terms and wasn't given an opportunity to opt-out (this is stated in the contract so I was sadly had no choice). I ended up closing my business and called to cancel my contract for early termination. I was told this was not possible and that my contract expired in November of 2010. I waited till it expired and dealt with being forced to pay for advertising I did not want nor get any gain from.

I recieved a bill after my contract was expired. I called customer service - they told me sometimes it takes a a few months for my information to get out of the system and to ignore the bill. I did.

I received another bill in the mail a few months later and ignored this too. I also started receiving calls via my advertising number (which was expired) and I ignored these as well. I received a past due notice in the mail saying I had to pay. I therefore called customer service today, June 6 2011, explained the past due notice only to find out my contract had been renewed! I did NOT give verbal, written or email consent to renew my contract. I also received a cancelation packet in the mail that noted my contract was NOT being renewed in Dec. 2010. I also received an email confirmation my contract was NOT being renewed during this time. I also received verbal confirmation my contract was NOT being renewed during this time via customer service.

This is fraud AND harassment!
I filed a complaint with the Better Business Bureau - I'm not sure if this will help. But I want as many people as possible to know this is a scan and complete fraud and harassment.

If there is class action suit I'd like to be a part of it. Or if someone knows how to make this stop - please share. I'm expecting a call back today to resolve this - and it better end today!

Any suggestions would be helpful- March 16, 2011

I was visited by an account representative of AT&T Yellow pages.com back in September of 2010. I was adamant about not signing up for a pay per click campaign. I needed a comprehensive search engine optimization campaign for my company. AT&T Yellow page.com assured me that this was an SEO/SEM campaign and guaranteed that I would see nearly 35% increase in traffic to my website. I was informed they would automatically withdrawal approximately $1600/monthly from my account. In return for this rate, AT&T Yellowpages.com would create a clone of my website and launch a comprehensive SEO campaign. In order to do just this, I was informed by the sales representative that a website technician would phone me in a few days collecting comprehensive data for keywords in order to best feature exactly what we do as a company on the search engines they will utilize.
In short, the clone site was launched live without any phone interview with me-therefore, no keywords were collected. I repeatedly attempted to reach my sales representative to no avail. My next course of action was to contact the customer resolutions department in hopes to simply dissolve our agreement. My reason in wishing for our agreement to end was I found that I was working way too hard for something of which I had paid someone else to execute. I questioned as to why I was having to make certain the correct keywords were listed and why I was having such difficulty in connecting with the person that was overseeing my account, i.e., my account representative. After many discussions with the customer resolutions person, he explained that someone from AT&T Yellowpages.com would be contacting me since he did not have the authority to dissolve our relationship. October passed, November came...the next person representing this account was a Telecheck representative inquiring as to why I haven't honored the $1600.00 payment.

After submitting a letter to Telecheck, I stopped all future payments to AT&T Yellowpages.com. I did NOT receive what I thought that I had purchased; a comprehensive SEO/SEM campaign catered to my specific company with an account representative to assist with modifications and additional needs. What I received was dismay, aggravation, and disgust all with a hefty price tag.

February 2011-Collections contacts me for a second time, I again reiterate the situation and my frustrations. I explain that I have made numerous attempts to simply dissolve our relationship due to not receiving delivery on what I had initially purchased. I explained the numerous phone calls made to resolve our situation and how I continuously came up empty handed. I explained that I was the client and yet there has been absolutely no attempt to assist me the client and my needs but every attempt to withdrawal money from my account regardless of my level of satisfaction.

Collections gave me the name and number of the General Sales Manager for our demographics. After a couple of unsuccessful attempts in contacting him, I used another number that would not have my caller ID listed; miraculously he answered.

March 1, 2011, We set an appointment for him to visit me in our office/home office to discuss the situation. March 3, 2011, he came with the sales representative that sold us the advertising campaign. To compound an already delicate situation, the General Sales Manager and the Sales Representative, neither knew anything about my history with AT&T Yellowpages.com except that I was unhappy. Neither sales reps had any written documentation substantiating phone call made and received from me to AT&T Yellowpages.com, dates of communication and content of communication, dates when the site launched live and who was the technician responsible for collecting keywords. The two representatives had nothing other than a Laurel and Hardy routine prepared for me; it was adding insult to injury. This only defined that they did not care for me as a client, but cared for me as a monetary account.

After some discourse, we requested the General Sales Manager to simply dissolve our relationship. He said that he did not have the authority to do so, but on our behalf would propose to those who did have the authority to do just that. March 16, 2011, the General Sales Manager and I connected. He said that AT&T Yellowpages.com did everything that they promised to do for me and that they would NOT cancel the contract.

So-here I stand...tethered to incompetency and frustrated beyond. I was informed by the General Sales Manager that they had a contractual agreement with Google...who apparently is really behind our advertising campaign. I have tried contacting Google to understand the terms they have with AT&T Yellowpages.com. I am considering a class action suit against the company. If you have any ideas, I would be grateful. If anyone reading this is willing to be listed in a class action suit, please contact me at [protected].

Same here but worse, bad rep last year, worse this year, sent cancellation letter cert. Will probably contact local lawyer next week to see how old contract can be cancelled and no more phone calls from this EVIL company. Will also ask how to get out of new contract, that took place of old one. I hate AT&T will no longer do any business with them, I don't care if they have the last phone on the face of the earth. And their UNION employees that allowed to talk to customers anyway they want. I have to *67 my number just to get thur...that's impressive, it keep going to voice mail every time I would call, wish some of the older post had thought of that trick. AT&T of Georgia sucks. Esp senior reps, the new one was great.

Same deal here, got a phone call, said it's recording, the rep just read the contract, and I was being mislead and got into this non clear contract for $329.73/month for a year. I was never recieve the paper version of this contract, till I was billed and got 2 different bills, combine and it's $329.73/month. I called the biling, paid via phone, and billing said it's $308.10. Now, I got this a year contract, which I didn't agree in, and $21 past due, because their biling department sucks? I am filing this to anywhere to get this justice. We don't have that much money for these money sucking corporation!

I am sorry that you are not happy with yellowpages.com. I was looking online and found a website called seekshallfind.com. I went to the website and found that business can have an ebillboard for FREE. I was talking to my friend Mike. He told me that he has a ebillboard and likes it.

Same thing has happened to me. I thought that I was getting in the phone book (paper) not the internet. Then when I found out that it was just internet then they add me to my AT&T phone bill which for two areas added up to $55.00/mo. I have called and complained even sent letters and no where did I go they can't let me off either. I was getting 8 clicks a month WHOPPIE!. I do my own optimizing and with that I am ranked on first page for yahoo and google why would I care about this. I even told them this and that didn't matter. So, here is what I did I got rid of my AT&T Phone bill and got vontage! Which works off your cable or dsl, now I have no bill whats so ever from AT&T so they can't get me anylonger. I even got to keep my two phone numbers I am so happy with Vontage and I plan on down the road to do my phone at home to my dsl wireless. Yes, I will still have AT&T for DSL unless I get cable wireless? himmmm, I will have to think about that. Yes, this is a rip off.

going through the same issues too with our business. We never signed any contract and our account was grandfathered in through the previous owners. They are a total rip off.

About June 16th, I woke up to a beep on my heart monitor, which is attached to a phone line. I had nothing. No phone, cable, internet. Called customer service. They couldn't fix it on their end. They said they couldn't send anyone out until the next day. I mentioned again that I had a heart monitor, didn't help. When the service tech came, it only about 30 mintues. They had to reset something. Anyway, my bill showed they charged me $99. Where was it my fault? Went to bed with everything, woke up to nothing. Again, where is it my fault? I have contacted customer service. I told them I wasn't paying for it, remove it, or I will cancel. No response. It's been 2 weeks.

I just spent a full day trying to get AT&T to make a service call to fix my phone. My parents purchased the AT&T U-Verse package that included internet, phones and cable TV. My dad ordered it a year ago and he passed away 4 weeks ago. My mother woke this morning to no phone service. I first tried to use their website to request a service call. After 1 frustrating hour, I started calling. I spoke with several customer service representatives, even supervisors but none would help. I had to have a 4 digit code that only my dead father knew. Even after I explained to them that I only wanted the phones fixed so at least my mother could dial 911 if she needed help, and I wasn't trying to change the plan, payment or seek any billing information. I just wanted the phone fixed! No such luck. I even drove into town and visited the AT&T Store in a desperate attempt to get help. The retail store tried to help, but after another 45 minutes, I was no better off. I have NEVER had such lousy customer service! I found out the contract is up, so I am switching carriers. Life is just too short to put up with this kind of garbage!

I have had Uverse for a month. It was fine until something went wrong then it took them three days to get a service man out. The only good thing is that the tech gave me his card so that next time I can contact him directly. Also the quality of the Uverse voice is not very good and it does not work with many fax machines. So keep that in mind in making your decision.

I recently moved and transferring my u-verse service has been an extremely painstaking process. First I was told it would be connected Saturday, the next day, then I was told I had to wait 10 days. I set the delivery for 4:30pm, which I setup w a phone agent. They were clear and repeated it back to me several times that someone would be here at 4:30. On the day of connection, I got a call at 8 saying they'd be out soon. I told them no one would be home until 4:30 like I previously set it up for and they apologized and said the info must not have been passed along. Then I got a call an hr later from a woman wanting to confirm my 4:30 installation. Around lunch I got a call from another technician wanting to come install. I told him again no one will be home until 4:30. He said I'm sorry I'll tell my manager. No one had come by 5:30 so I called them. I talked a female agent who said my order had been pushed to a later date. No one had told me this. My at&t cell phone lost signal while on the call so I couldn't set another date. I called back and spoke with another agent who told me she resumed my order. She told me someone would absolutely be out that night to check the line and no one would need to come in and Internet would be turned on that night. It didn't work by 9:30 so I called back. Then they said my order was pending and no date was set for anyone to make the installation. I asked for a supervisor who eventually told me the same thing and then informed me it wouldn't be done until Saturday. From the day of disconnect to reconnect is 16 days. This is obsurd and the most ridiculous form of incompetence I've ever had to deal with in any company. No one made any attempt to make up for this in any way. I suppose at&t's employees do whatever they want, tell customers whatever they want, and then they're apathetic when told. I spent over 2 and a half hrs on the phone with At&t throughout the day and I was lie to, pestered, and brushed under the rug.

We have been trying to get At&t u-verse installed in my home since last year. We have made numerous appointments and to this day no one has come out. Some of the appointments have been 10/14, 20, 21, 26, 2017 and 11/5/09, 12/28/09 and 1/13/10 to name a few. Each time I have called, the rep from At&t tell me the problem is solved and nothing happens. They say DSL has to be disconnected, an appoinytment is set up, but nothing happens. When I call I've been transferred all over the place with no resolution. No one seems to know what to do. I've asked for supervisors, then I'm either transferred or disconnected. Then I have to start all over again explaining the problem. I am a patient person, but this is the extreme. I have been on the phone all day today and hopefully something can be resolved.

Plz access multiple time before ordering this.You know why? I am sufferer, i order on march 3rd, after 1 month keep asking they send 5-6 time appoinment but technician could nt able to connect me in Bundle that i order thru online, with no contract.After 1 month they automatically they cancell without informing me and when i called back to get another appoinment, they processed a new order with current promotion( with 30 dollars more monthly fee and with contract), i was jsust blind about whole procedure, when i called after 2 days to confirm, then i realize they processed new weird contract based order.They think all the time customer fool and easy to do Business, this is happening every day.Plz donot order without aceesing details and donot believe that they will give you what they are saying, becoz every time they are doing business with us by making money.How, they can do that? Plz Judge yrself...

some one from LA, california...
Hided my name and all stuffs

I had dsl 6.0 for over a year, but only really hadabout 2.0 speed. I called numerous times to complain and got a different excuse everytime. Techs would come to my house and couldnt find anything wrong and just leave, or wouldnt even show up in the first place after wed wait all day. I was going to cancel my dsl when at&t said i could upgrade to uverse and that would fix my slow speeds.They said it would be $179. for the change, but with a $100 rebate it would be only $79.

My bill finally came and it was $304, and guess what-ITS NO FASTER THAN IT WAS TO BEGIN WITH. One of their so called techs came to our house and tried to tell us that my new xbox was bad my two new desktops were bad and our wii was bad and our new laptop were bad, lol. Then he change his story and said it takes 10 days for uverse to ramp up to full speed. Well thats a lie also, come to find out if a customer calls within 10 days of the tech leaving their home, it goes against the techs record.

I can honestly say that at&t has lied to me everytime ive talked to them, and they dont give a damn about keeping their customers. We ordered uverse over the phone – we have at@t internet and home phone. The agent said we had to bundle all. ATT now has our home listed as disconnected and listed to a different woman in the same town but our phone still rings to this number. The agent said we can get a $ 216 gift card – now impossible to get. Recived $90 internet bill on one phone that has unlimited data plan, $90 for going over limit- there is no limit on plan in place.

Internet service at home keeps going out and has to be rebooted and the sound quality in one room is no good and the company cant fix it. The company wont pick up their lines or operators drop calls on transfers. They have the wrong email address for us but their website wont allow us access to change information. I am canceling everthing that was installed.

Don't get fooled by the recent spate of AT&T U-Verse commercials.
- The "hi-def" signal is worse than a standard analog signal, with stutterss, pixels, freezing, and other problems.
- The internet service conked out after a day and couldn't be repaired.
- The land line service conked out with the internet service and both were down for 10 days (remember, land lines are a 19th-century technology)
-I spent hours on hold for several days - no exaggeration - with no results. I was passed from Tech Support to Customer Service, from "AT&T" to "U-Verse" (sometimes they were separate companies, sometimes the same company, depending on who you were talking to).
- My wife's business suffered because while the phone was down, calls were being routed to a voice mail account that we didn't want and that we couldn't even access.
-When we finally threw in the towel, in order to keep the same number we had to re apply with (old fashioned) AT&T - including a credit check and everything - even though we had an account with them for fifteen years.

It was the worst customer service experience of my life. Months later, we still get regular calls and in-person sales visits asking us to join up - they can't even get us off the list. I'm no fan of the local cable service, but U-Verse is simply awful.

I am an AT&T wireless iphone user, but never use AT&T other service before and I wanted to give AT&T internet a try. In the month of August, AT&T had DSL elite promotion for $20 a month, which I called to sign up at August 11th. However, AT&T representative told me my home address no longer offer DSL service. Instead, she promise $250 gift card for sign up the U-Verse internet service and $100 rebate for Modem. I believe what she said and agree to sign up without hesitation.

Initially, AT&T missed appointment schedule at August 27th for no explanation. I took off & loss a day's pay to wait for the technician who never appear. Finally, after persistent calls to AT&T during night, they finally sent someone and got it installed at August 28th.

Late September, I Received the first bill and found out the monthly price is higher than expected. Called AT&T U-Verse customer service immediately and was told they can not honor the $250 gift card promotion which was promised earlier. Instead, I was instructed to close the account, return the modem and ignore the bill I received since I am qualified for full refund. I followed the instruction and returned the modem, then totally put whole thing behind me.

But starting from December, I start to get credit collection agency call for owning AT&T money ~$180. I was very angry and called AT&T at Dec 14th. I talk with representative, followed by Manager (melinie). They agreed to remove $100 modem charge only, because I indeed sent it back by USPS. But they insist on the rest $80 since they do not have any record in their system that I am qualified for either gift card promotion or full refund. I nicely asked them to go over the recording of each conversation, and they will find the proof that I am the victims in both cases. "AT&T is large corporations and representatives do make mistakes, which we are not responsible", I was told. Now, I have no choice but escalate the issue. Hope it will get addressed by professional manner.

In summary:

1. AT&T either does not train the representatives sufficiently or they are instructed to mislead customers.

2. I get in-consistent information from every representative. The first person use $250 gift card promotion to sign me up on U-verse internet; the second person does not honor the offer but agree to cancel the service and give me full refund; The last person, Melinie, does not honor both offers, and insist I pay for AT&T's mistake.

3. AT&T miss initial installation date for no any single reason or call. I lost 1 days pay for nothing.

4. What I get is time and aggravation spent talking to representatives to address the issue.

5. Finally, I still receive morning and/or night call from Credit collection agency every day.

I call to order the dsl internet and the customer service tells me that they dont have it for my area anymore, and that they have the uverse. So I went through all the motions of placing an order to get it because I had a laptop computer. I paid $100 to get a modem they said thati will get a reward card for $100 after the activation, it will be shipped to me on monday march 12, 2017.. I got the equipment on that day hooked it up after 8pm and low and behold no service.

On tuesday morning I call tech support at 9:35am and they tried to run tests and it still didnt work so I set up an appointment for the service tech to come to my home on wednesday from 8am – 12pm and no one ever showed up and I was home all day…I called att tech again at 7:30pm to see what happened and they said that my appointment for service had been canceled and did not know why it had been canceled.

So im talking to the guy sergio about my modem and he asks me questions about it and then he tells me that I had the wrong modem sent to me and that it is not wireless (For my laptop) and that the new modems that are wireless are out of stock and wont be in stock until april 2, 2017 and they cost $25 and I told him that I was not paying $25 for a modem and I had paid $100 already so he then tell me to go to bestbuy, radio shack or walmart to get a modem fror cheap so that I wont have to have them ship the new one to me.. He said that I can hook it up to this modem that I already have…meanwhile I am as sooooo pisssed I should’ve went with insight.