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2.2 2158 Reviews

AT&T Complaints Summary

644 Resolved
1503 Unresolved
Our verdict: Engaging with AT&T, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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AT&T reviews & complaints 2158

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4:42 am EDT
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AT&T modem rebate scam

AT&T lures people in with offers of modems free after rebate, but they seem to have absolutely no intention of giving back the money. You e-mail their customer service, and they reply saying how eager they are to help you, but offerin no help. Their automated phone system hangs up on you while you are waiting on hold to speak to someone. Their website asks for your account nuber, then says your account does not exist even though it is printed on bills that keep arriving every month. I personally am very happy with my internet service itself, but the dishonest and irresponsible business practices of AT&T will hav me looking for other options when my year is up.

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11:24 pm EDT
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AT&T dishonesty, mischarge, refusal to refund.

I signed up for At&T 6 megabite DSL back in February. The technician got here to set it up and informed me that the speed was 1.5. The representative either lied to us or made a mistake. If the technician hadn't said anything we would have been charge for the faster more expensive service. We called 3 hours afterwards and canceled due to this misinformation. A month later AT&T charges me 150 dollars saying we didn't call and cancel. We gave them names and confirmation numbers. They said they would send me a check for the money and they were sorry. 3 weeks later I get a check for $6.21. I have since spoken to 8 diferent representatives, all with diferent stories and all promising the same thing, my money! It's been another 2 weeks since my last phone call. Do yourself a favor, DON'T use AT&T. They will take your money, promise it back and never deliver. I will never use this awful company ever again.

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2:27 pm EDT
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AT&T identity theft

ATT has a policy that they will open an account with no ID required for residential telephone service.
This both supports and promotes fraud.
Recently I found out someone opened an account in my name, in a city I have never even heard of. The account was open for 2 months and and then closed. They dont have my id, an telephone recording of me saying I wanted service, a letter, NOTHING! Yet I am GUILTY unless I can prove I am innocent. I thought this was supposed to be the other way around in America. Additionally, I asked them to put a note on the account that was created in my name to not allow any future connections under My name and social security number. I was told "Im sorry sir, we cannont do that!
So, ATT is a company that will open an account in anyones name, with NO ID required, and hold you liable for any charges incurred and continue to allow this to happen to you without flagging the account. Again They Support and Promote fraud by their own policy. I filed a complaint against ATT with the Federal Trade Commission.

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1:54 pm EDT
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AT&T false information on self installation

I ordered AT&T u-verse internet service with the self install option for my home. Being an electrical contractor for over forty years, I’ve installed hundreds of telephone systems. When I installed the equipment, the service did not work. I called AT&T tech support, and they confirmed that everything that I had done was correct. So, they would send a tech out to find the trouble.

The tech checked all the internal wiring that I had previously done and commented that it was not only professionally done, but it was correct. He told me that he needed to install a separate jack for the u-verse. He used my same wire that was there. This was never mentioned anywhere in the installation instructions or anywhere on the AT&T website. If I would have known this before he entered my house, this was something that is easily accomplished.

I asked the tech if many people who opt for the self install option end up having an extra charge and the aggravation of a tech coming into their house. He told me that honestly, most people cannot self install, but AT&T certainly doesn’t tell the customer up front.

The end result was that everything now worked fine, but I am now being billed an additional $110 extra for the tech to enter my house and install the jack.

I feel very misled.

Mike N.

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Update by Mike N
Apr 13, 2011 1:57 pm EDT

I've experienced the same a similar situation.

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6:18 am EDT
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AT&T slow speed internet

This is the worst internet I have ever had. I've never seen internet so slow in my life. Even 56k is faster than this internet. I tried to cancel my services because I am a very unhappy and not satisfied customer. Being the worst company they are, they want to charge me a 150$ cancellation fee. Why would you even charge people to cancel their internet when they are not even satisfied. You scammers are stealing my money and a waste of money spent on such horrid internet speed.

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kirt5962
Belmont, US
Apr 13, 2011 6:46 am EDT
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Swithing to AT&T UVERSE is the worst TV provider mistake I ever made, during the last 3 months I've spent hours on the phone with tech. support (aprox 21hrs) and had at least 12 techs. out to my house to fix a picture freeze up problem, it would freeze up 7 or 8 times a day for anywhere from 10sec. to 20min. after all that now it only freezes once every couple days for maybe 20sec. then comes back' but my sound on some channels (fox sports, science, discovery ) and a few more it like skips or hicups I'll miss a whole word, I'm so sick of being on the phone or waiting for a tech.( and for two appt. they never showed) once they called at 4:30pm (12:00pm-4:00pm appt: time) and said they are running late but a tech. will be to my home by 6:30pm they never showed. I retired from AT&T so I hate to talk bad about this but they really need to get there ### together...Oh and have you noticed the spelling on some program informations or the wording. example "...to keep from waking up HIM kids" or that some words are used twice right next to each other "...and he THEN THEN went to" there are so many improvments AT&T could make on this, but they don't care as long as the money comes in thats all that matters to the big corp. Oh they did give me an $88.00 credit for my trouble BIG DEAL AT&T you suck !

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3:33 am EDT
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AT&T at&t is blocking certain websites from its customers

AT&T has blocked the website http://icefilms.info from its customers. We simply cannot access the site while others with different Internet providers can. It happened in the last couple of days and it is a known problem for AT&T customers as discussed on the icefilms forum...we figure that the site streams videos and AT&T has decided it takes up too much bandwidth...or the company refused to pay AT&T to let it access AT&T customers...at any rate, we called AT&T to complain tonight. The Internet tech support dude claimed that AT&T doesn't block specific sites. We asked to speak to a supervisor and after putting us on hold, the agent came back, said the supervisor was busy and gave us a complaint line number to call. Well, that only connected to something about a class action settlement about AT&T slowing peoples' connections without telling them. Clearly they are doing it deliberately and avoiding in-person complaints about it. This is pretty much the last straw with AT&T...we are going to look into other Internet provider options.

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Rublevane
, US
Mar 31, 2011 6:30 pm EDT

I spend an average of 60 hours a month trying not only to find a live person to resolve my problems with my telephone bill.

This month my phone bill is $1, 250 when it should be about $253.

Since this company has been permitted to grow too large once more, it is making more trouble for the consumer.

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8:52 pm EDT
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AT&T lousy company, lousy product

OMG! I wish that I had never even heard of ATT U-Verse. I have been an ATT DSL customers for years and loved it. But when we moved I had to change my Internet & TV (Thank God I left my cell with Verizon). These guys are a joke. I ordered my setup a month in advance. First the landline didn't work . . . there was a line to the building but a loose wire inside. That took a week to get a tech here for 4 1/2 mintues work. Then the TV service didn't work (DIRECTV I LOVE YOU). I couldn't get Directv because we aren't south facing enough. Now the computer, good thing I didn't have any live trades on. GGEEEZZZZZ. Get Pioneer.com for long distance.

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11:10 pm EDT
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AT&T false billing

After agreeing to a bundleing package with Direct tv and at&t I have not been billed according to the original agreement. Their so called service department has refused to deal with this issue. Despite many hours on the phone and promices by at&t service people to hear from a superviser, none have ever called! Beware of their claims to provide good service, it is a joke.

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Angela K Poss
Watertown, US
Mar 17, 2011 10:47 pm EDT

I made an agreement for a international phone plan ( if I pay 5 Dollar extra a month I can make unlimited phone calls to Germany). I kept asking the sales clerk few time, if that's so and he kept conferming it over and over again so I agreed to that plan, now I got my phone bill and I am billed for all the phone calls I made under the assumption that they were free and the AT&T expects from me that I pay for it and denies that they have a plan like that. Then how come that it was offered to me? Some times I had to call even 2-3 times just to get a good connecting and they charge me even the bad calls. I don't think I should pay for this calls because when I made them I wasn't aware that I would be charged later on and if they told me that I had to pay 9cent a minute I wouldn't have made that plan, I've could have stood with my old longdistance/international provider. I just like to know, can I refuse to pay? Or am I obligated to pay?

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6:49 pm EDT
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AT&T being lied to

We changed our cell phone service from Verizon to AT & T . Always had to go to the store every month for extra charges that were on our bill. We spoke to a Joycelyn Holley at the AT & T store at 6315 N. May Ave, Oklahoma City, Oklahoma just to see what kind of plans that they had and what our monthly bill would run. I work at a local hospital and we get a very good % deal off of our cell phone service if we go with AT & T. So we decided to switch. We asked multiple times while we were in the store if it mattered rather the account was in my name or my husbands name to get the discount as I was the one employed at the hospital. She explained to us multiple times that it didnt matter. She even asked a manager that was there in the store that day if it matterered. And again we were told no it didnt matter. We didnt care rather the account was in my husbands name or mine and since it wasnt going to make a difference we just put it in his name.
After the secound bill cycle I noticed there was no discount. I called the store and was told that it might take one more bill cycle for it to kick in. I finally called the AT & T Customer service to check on the discount. They told me that we couldn't get the discount as the account wasnt in my name. And that they sent us a text message letting us know that. First off we never recieved a text message fromt them and I think that is very un professional to send a text message anyway. I told the lady that I was talking to that we wanted out of our contract then, that Joycelyn Holley had lied to us. Of course she was very rude and told me that could not happen. I then told her that I wanted her to contact the manager at the AT & T store at 6315 N. May Ave in Oklahoma City and to talk with the manager to let him know that Joycelyn Holley had bold face lied to us. And that I wanted a call back form him. Well that never happen either. Never heard a word back from any of them. I was told that we could fill out a form to have the account switched into my name. I feel that it isnt my responsibility to do so. And we had already been ripped of 4 months on our bill. We havent decided yet to just buy our contract out or to let it ride with the liers. I wonder how many other people Mrs. Holley has lied to and screwed over.

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Update by Robin Bilbao
Feb 09, 2013 2:46 am EST

I agree...and we finally did get it straightened out. Saved us a very good amount each month on our bill with the discount thru work which is the whole reason for switching. It just didn't need to be so hard. I actually wrote a letter to the President of AT&T. I found the address for the office on line. I really didn't expect to ever hear back, but she called me and was very nice and helped get everything straightened out.

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thaison
San Francisco, US
Mar 20, 2010 7:40 pm EDT
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Are you kidding, all Mobile Downloads charges by AT & T are own by their Executive as a sub-company.

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Brenda75
Oklahoma City, US
Sep 19, 2011 4:56 am EDT

There would be no advantage for her to put a cell phone account in your name or your husbands name. Cell phone companies pay them when you are a new or upgrading customer. Sounds more like the lady really didn't know that it would make a difference.Also if you asked the manager there and he said the same thing.then it sounds more like poor communication from AT&T to their sales people. I just can't believe they would lie about something so petty!

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9:39 pm EDT
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AT&T no service in area/customer service

I have a cell ph through att wireless, i pay 130 a month for me, elizabeth, and my boyfriend joseph to have 1400 anytime minutes, 20 a list #'s (can call for free anytime) and unlimited texting. I am not staying at my apartment right now for a couple of different reasons, one being a child that i babysit is very ill, and the doctors do not know what is wrong with him yet. I am staying with the child and his parents to help assist with the other children in the household and so forth. Being here i need my cell ph to work, because if i am babysitting and the child has an episode i need to b able to call the parents and tell them to come home. Yes i can call 911 but that doesnt do a whole lot of good when i cant give the consent to treat the child. So i called att told them my phone doesnt work they said it was the sim card, went to the local store got a new sim card, went back to the house still didnt work called customer care they said the sim card i was given is bad. (Now realize every time i put a new sim card in my ph it resets my settings my ringtones, pictures, fonts, etc.) They told me i would have to drive to Rib Mountain, WI to a Corporate store to get a sim card there the store i went to was just a franchise. Rib mountain is about 35 miles away and then 35 miles back; so thats 70 miles at 3.57$ a gallon of gas. You do the math. Got home guess what sim card still didnt work i called and complained again. Then 3 different people 1 from customer care, 1 from a corporate store, and 1 from the franchise store told me to get a microcell i would hook it up to my router and it would give me my own signal.
Let me just also tell you before we came to the conclusion of the micro cell i spend 10 + hours on the ph trying to get my ph fixed 2 people told me the area was bad, spotty service. 3 people told me the network was fine. 1 person told me YOUR EITHER TOO HIGH ABOVE THE TOWER OR TOO LOW BELOW IT. HAHAHAHA 3 people told me they were working on fixing the network in that area. So you can understand my frustation. Back to the microcell they told me to get one but it was $199.00 and the corporate store told me well you can call customer care they give you a coupon to get it for free. So i called. They said that no they cant give it for free that i have to pay my 130$ ph bill and give them another 199$ for this microcell but they would take 100 off and thats a good deal because normally in order to take this 100$ off i would have to purchase some plan thing for another 50$ but they would just give it me.hahahaha So i said screw it and called the office of the president, they sent me a microcell free of charge straight to the house i am staying at. I got it all hook up correctly and registerd. Guess what? Doesnt work, called customer service spoke to an airhead who spend 1 hr trying to fiqure out if my ph was 3g, call was drooped spoke to another guy come to find out my ph is not 3g so therefore is not compatable with this microcell, and no one thought to check this before offering the services to me. HAHAHAHAHA.
Now they decided that what we need to do is get a 3g ph so it is compatible with the microcell, and att is going to cover the cost of this, if i choose from 4 certain phs. I choose one of the certain phs. My boyfriend choose a ph that is not on the list because he works in a factory and doesnt like the fact that all the phs they we slide down qwerty keyboard. he is afraid he will break the ph. And when we orginally signd our contract we picked phs we like and that we could afford. Now we have 4 choices. Well i talked to att they said yes he can get the ph he likes the htc freestyle and the will cover the costs but we have to renew the contract for another two years. Because he choose the htc ph.hahahahaha
done dealing with this im getting a lawyer

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King1970
Orlando, US
Mar 28, 2011 5:49 am EDT

good luck...getting a lwayer LOL

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7:04 pm EDT
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AT&T unauthorized data charges

On 03/21/11 I bought an AT&T Pay As You Go “$2 Unlimited Daily Talk & Text Plan” for my mom and prepaid $30 to use it for 15 days while she was with us. On 03/24/11 my account was depleted and charged for $22.00 for “GPRS” which turned out to be data use, although I am 100% certain that no internet was accessed by the phone (heck my old mom cannot even check internet on a computer let alone a phne!). I called AT&T and the first representative offered to credit my account for $20, but thinking that I was mistakenly charged for $22 for services I didn’t used, I asked to talk with a supervisor to get the full $22 credit. I talked with 2 different supervisors (Charles, id# cb767t on 25th and Amanda, id# kf0310 on 26th) and to my surprise they both maintained that they would only offer me $2 refund for the $22 they had charged my account, and didn’t even honor the $20 the first level representative had offered. I paid for a voice plan, gave my phone to the AT&T store associates who installed my SIM card and did not say anything about this bogus data charges. The phone was only to make voice calls. This is not acceptable that they just take $22 off my account for something I did not do or use. Can somebody explain to me what is the difference between what AT&T did and stealing money from people? Sure enough, I will be terminating my family plan with them as soon as my contract is up in a few weeks and go back to Verizon.

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Update by Mazyar
Mar 30, 2011 12:17 am EDT

So to let everyone know, I just received a call from a Ms. O'Brien from AT&T who was very courteous and helpful, and she fully resolved the issue. I would definitely give AT&T high marks and applaud them for caring for their customers despite the initial mishap, and look forward to doing business with them again and again in the years to come. Thanks for restoring my confidence in you AT&T!

Update by Mazyar
Mar 27, 2011 4:19 pm EDT

@hbgguy:

1) As a matter of fact I had a similar experience with Verizon a couple of years ago and they refunded me to the very last cent by just a simple call and a 30 second explanation.

2) Within the first few sentences that the first supervisor said, I quickly realized the mistake I had made asking to talk with him, and I almost begged him to just forget this and send me back to the first guy who offered me $20, but of course it was too late... I had dared to ask to talk with His Highness and he wasn't going to let me go before punishing me... You see?

3) The things that bugs me and I find it most disturbing is that AT&T penalized me for asking to talk with a supervisor. I don't know about you, but after years of dealing with various costumer service departments, this is a novelty to me.

4) I hope you understand that this not an issue of a few cents or dollars. To me, this is about being fair and just to your costumers and treating them well. Do I have to fall on my knees and beg them to offer me what they had just offered me a few seconds earlier? My account clearly shows that $20 was credited back to me by the first guy, and then it was reversed, so this is clearly something they could have done and it was within their discretion. But the fact that two supervisor did decide to do the way they did sends me a quite alarming signal about AT&T policies - that perhaps, they have been trained and instructed by the corporation to treat us like this. Just think about it for a second: If things continue this way, nobody will dare to contact any customer service departments, out of fear that they would be penalized for daring to do so... "Customer service" used to mean something like providing service to customers, but apparently not any more at AT&T...

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hbgguy11
Harrisburg, US
Mar 27, 2011 2:28 pm EDT

well if you used internet on your phone even by accident you will be charged for it by verion or at&t so i dont think switching would be of any benefit, they offered you a 20 dollar credit and you cried about it and didnt accept it so you are definately a little slower then the rest take your complaints somewhere else unless they are valid. You used interent probably by accident and they were going to fix the situation what better customer service would you like from them dont come on here and complain about it just teach you mom how to use the phone for next time and when they offer you a 20 dollar credit for you using their services (either by mistake or not) take it and dont cry about it.

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6:14 pm EDT
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AT&T tech support

Recently I moved and decided to go with AT&T as my isp. For five years I had the pleasure of having Comcast internet. Comcast was always pleasent to deal with and provided solutions to any problem I ever had with their svc. which was hardley ever. I purchased AT&T dsl 5 days ago and have been having trouble with their service ever since.

Day 1: no internet connection, ATT advised go through installation cd again. I told the agent I had multiple times, he then advised turn off modem. This did nothing. This is their definition of basic trouble shooting. Since my modem was not purchased directly from Att they want $50 to further troubleshoot the issue. That is $50 to do the exact same things that they would do for free if I paid a ridiculous $75 for their modem. Day2: still no service, called back ATT was given the same excuse. Day 3: Internet finally works! However, I cannot get my wireless to work, so I again call ATT for help configuring my router to THEIR svc. ATT tells me they cannot help me again, because they are not trained on Linksys routers. So now they cannot tell me how to either bridge my modem (as isp issue), or what settings I need to configure my router to, in order to make compatible with THEIR settings. Day 4: after hourse of research I finally get wireless to work on 1 or 2 computers. Day 5: the computer that was working is no longer connecting to the internet, but the one that wasn't working is? I am stumped. I am now getting error message 651. I contact my pc manufacturer and they inform that is an issue that I need to take up with my isp. ATT again offers no support, because they don't offer any to people who did not buy their overprice router and if I want cancel there is a $150 early termination fee.

People who work as internet support techs are trained for internet support, not for only 2 modems. Comcast is currently running a great special, for only $10 more a month I can twice as fast internet and tech support that doesn't dance around the issue of actually their customers. Att customer service and tech support is none exist and I wish to never do business again with a company that only cares about their money.

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James
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Nov 17, 2008 11:03 pm EST

My DSL wasn't working, so I call tech support hoping they could help me fix the problem. After navigating through their phone menu, I was able to talk to tech support within 2 minutes.

At beginning, she was nice and tried to help me with my problem. After 20 minutes without any solution, she started to give me an attitude, and trying to blaming the problem on me. I follow all the instructions she gave me and at the end, she put me on hold without telling me. I waited 40minutes until I deiced to hang up.

I'm going to call AT&T and cancel my DSL service. I don't know how they get away with this kind of services. Please don't make same mistake that I made. Don’t use AT&T DSL service.

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2:13 pm EDT
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AT&T service

At&t dsl line problems:
On thursday march 17th I lost my line for the property at 150 east first street.
Phone number is [protected]
I called (On thursday night, after 9:00p. M. Because of my cell phone anytime hours. )
[protected] fla. Dsl line help desk.

The man (Help desk-miguel?) staff insisted that the problem was my modem. Which I knew was not so he refused to do any testing of the line. Disgusted I hung up with no satisfaction.

Friday after 9:00 p. M. I called to get assistance again from your help desk. Lynn did testing to my phone connection assured me I had no phone connection. She then placed a service call in for a dsl tech to check the connection out in person.

The call was to be made somewhere between 8:00 a. M. And noon sat. March 19th. I stayed home in hopes I would have a network back up and running. The dsl tech checked my connection in the house, found no tone. Went to the outside of my house checked and found there was an open line to my house. He then placed a called for a tech to be sent out and assured me that my line would be available at the latest 6:00p. M. Sat. March 19th.
By 5:25 with no service I called again to the help desk (Michelle?) , who transferred me to the line restore people at [protected] my wo # [protected]
Antes (?) was the next help desk person I talked with, after being on hold for 40 minutes she assured me someone would be here by 6:00p. M. Sunday.
No show again. Again I called the helpdesk, asked for the supervisor instead of held desk tech (Mostly I could not even understand his english). Supervisor after 24 minutes of waiting name was laura badge number cn8891 did check my complaint, made the statement no one ever does service on sunday and that my order was for the 21st at 3:00p. M. A dsl & line tech would be at my house. I told her that was the poorest service I have ever experienced and would be filing a complaint.

Monday at 8:15 an at&t line man called he was down the street and wanted to see how he could find a solution for my line problem. It took him approx. An hour to get the line connected and my service restored. He agreed the help desk did not perform their job well. The problem with at&t is you’re too big; have little or no trained americans working your help desk.

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8:57 am EDT
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AT&T at&t customer service

Explained above and on my account on here. Two bogess app downloads I was charged for with only one deactivated with refund. The other was denied and left active. I want that one deactivated immediately! And my account refunded immediately! Also was gonna let this one go but not now. I downloaded a rollercoaster game.. Said downloaded...when I went to use their was no content so I deleted app. I just got access to a computer and Internet to check my billing detail and sure enough I find all of this! I was charged for the game app and even charged for it after I had deleted it! I want that money refunded also since I never got to play it because their was no content and refunded for the continued chsrging after that until today! Look I am 36 yrs old not out to screw over anyone. Was very satisfied until now. I will no longer use your product being the att go phone until this matter is resolved and will tell all friends and family of your poor customer service to correct the problem!

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Loubee
Denver, US
May 04, 2012 10:38 am EDT

I just received phone and activated pay as you go account and already regret my choice. I received recorded message "you cannot call this number" when I tried to call my relative who has a land line in a major city. In trying to get and answer from AT&T website I get endless loop of dead ends, recurring demands to sign in, no option for real help.

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Sage7
Menomonie, US
Mar 11, 2011 2:15 pm EST

I purchased an At&t Go Phone and was on the $60 plan and was unable to use internet as should have been able to. At&t could not resolve after 3 mos and they said I couldn't cancel but had to wait until my funds in my account for the phone run out. Thieves!

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AT&T internet service contract

We switched to At&t internet service in January. The service has been horrible. The connection is extremely slow and times out frequently. When I contacted AT&T to cancel my service they told me that I had agreed to a one year contract with them when I installed their modem. When I called to set up the service, I specifically asked the customer service rep if they had any contracts associated with their internet service and I was assured that their were no contracts and I could cancel at any time. THE REP AT AT&T LIED TO ME. After several calls to managers at the company, I have not been able to resolve this matter and I am now forced to pay a $150 service cancellation fee. I am very unhappy with the internet service and the customer service at AT&T. CONSUMERS BEWARE.

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tratticus
Sand City, US
May 16, 2011 5:23 pm EDT

We tried to get internet service from AT&T, after three months of them giving us the run around we cancelled the service since they never hooked it up. AT&T has the worst customer service out of any company we have ever had to deal with, which is unfortunate for us since we need internet service for the online college courses that we take. The crappy part of this whole ordeal is that they are the only ones who provide the service in are area. That makes things on us very difficult since all our classes are online. Basically, after three months of bending over backwards, missing several days of work due to them supposedly going to send a technician out, which they never did, five appointments later, we just had them cancel the service we never got. Then we get a bill from a collection agency from something we never received, that is why we are contesting the bill, and we still do not have internet service.

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LAWRENCE PETERMAN
Jeffersonville, US
Feb 19, 2010 6:50 am EST

I signed up for wireless internet service (DSL). I was told at the time I purchased the router, for $100, that I would get a rebate in the form of a gift card for $50. I've called more than once and no one seems to able to track anything down. Each time I call I talk to 10 different people each giving me different numbers to call and different people to talk to, it gets real old. All I want is my rebate.

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AT&T playstation 3 online use

I called at&t to set up my new uverse account. The person asked what devices I would be setting up to my wireless network to make sure they all worked with the service. I told her an hp laptop, 2 ipods, and a playstation 3. I specifically told her we would be using the ps3 for online gaming, and was told everything would work fine. So hooked everything up and all was good, until we tried to play several games online. We would get an error message saying our isp and router settings would not let us play most games, and the ones we could play would be severely hampered. I went online to research the problem and found that almost everyone with a ps3 orxbox and at&t were having the same problem. Ultimately the problem is this-at&t sent us a motorola 2210-02-att1 modem and a cisco router. They are both necessary for service. However, the modem also acts as a router, causing it to "fight" with the real router and cause problems. The only way to fix it is to bridge the modem so it will quit acting as a router. Now this is easy, on most modems. I couldnt do it on my router. Found on at&ts own forums that they would and could fix this problem and that they are aware of it. Called them. They said I had to call cisco. Called them. The very nice and helpful tech there told me a few things to check (Which I had already done) and then said I had to call at&t and have them bridge the modem. Ok, call them tell them what cisco said. They say nope you have to talk to cisco... Sigh. Pulled up there forums and gave them the address. He says oh and puts me on hold. Then they send me to "higher up" tech. They say oh yeah we know exactly the problem and how to fix it! I think finally. Oh no here's the kicker. It is going to be $49 for a one time charge or I can sign a 12 month agreement for $15 a month for "future support" what? I ask why, and they tell me since I don't have at&t modem and router they need to go in remotely and make sure it us compatible. You sent me the modem and router I did not go pick them out myself. Oh in that case it is because uverse techs are not skilled enough to set up a ps3 and it costs extra. Even though yoy told me it would work before I set up my account. So I decline to be robbed and went online to figure it out myself. Very easy.. Log into your router and click advanced, put in password, click ppp, click bridged mode... Done. Oh no. My router does not have the ppp tab. I research further and find out since the online gaming explosion, at&t made a new router that hides the ppp tab so that only a tech can get in and bridge it. I have already paid$100 for the modem and now I have to pay $50 to get it to work? Bait and switch. They should be forced to tell people that online gaming will not work without an extra charge... Oh wait they would lose a lot of cash that way, wont they! I called the bbb and they are being investigated.

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Mikedamirault
, US
Jun 01, 2011 4:36 am EDT

Are you sure you even have U-verse? I have only seen AT&T offer 2Wire brand VDSL gateways for U-verse (known as Residential Gateway or RG), and all contain a VDSL modem, built-in router and 4 port Ethernet switch, some of which that also offer HPNA over Coax/Twisted Pair and VoIP ATA for their IPTV and VoIP services, and AT&T doesn't offer an external router with their U-verse service, also, I don't think VDSL uses PPP to connect to the VRAD

It sounds like you have AT&T ADSL service, which ISN'T U-verse

Regardless, that Cisco router isn't required, replace it with a 10/100/1000 Ethernet switch and you shouldn't have a problem, and use 192.168.1.254 to connect to the router in the modem/RG

If you think you really do have U-verse, the members on the U-verse Users forums should be able to help at uverseusers.com

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AT&T service and sales of unneeded service

Wife spent 2 hours speaking to at least 3 different persons, with great difficulty understanding them. Her Apple computer has a wireless router thast connects with my 2 Wire Gateway, 2701HG-B AT&T Modem. For some reason it lost its connection, she was told that her Apple Airport router would have to be hard wired to my Modem. She was sent to Sales and they told her that she would have to buy a $15 a month tech service policy# A1525235, so she could get help. She was desperate and agreed. After she spent nearly 2 hours talking to different persons, I tried to talk to one of the techs and could barely understand him. I tried to explain that her router had never been hard wired to my Modem and I just thaought it was a password problem. Her cell phone was going dead so we asked that we be called on our AT&T land line. Before we were called back, I noticed her computer was requesting a password to connect to my modem. She typed in the number and everything was fine. She spent 2 hours with your people and the only solution they could come up with was 100' of cable running through our home to reach my office, which is on the second floor 45' away. When she told the sales department that we had saved our own problem, with no help from tech service personnel, she was told that she would be required to pay for the full service or pay a $120 cancellation fee.
We have had our phone service, with that same number, at this address since 1986. We have had several lines and presenly have 2 lines, DSL, and AT&T Cell service. If we are required to pay $120 fort tech service that, not only could we not understand the tech, but had no resolution to our problem, I will definately change all my service to Cox Cable, whether it costs me more or not. We have had many problems with our DSL over the past few years and 95% of it was caused by AT&T cable problems. We have always been patient and understanding during those problems, but I will not be screwed by some commission sales person, for a service provided by persons I cannot communicate with.

L.E. "Ed" Barstow

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AT&T over billed

I had a door to door sales man come to my house to sell me this service after a 30 minute sales pitch i decided to switch my service over to ATT- U Verse. I was told i would receive a rebate I never did. I was told I had a 30 day trial period and if i was not happy with the new service i could cancel at any time with in the 30 days with no penalty. The service of TV and internet was terrible I was told that since i live on the top of a hill at the end of the cable line the reception is not as good. I was not happy so i canceled and sent them back all of the equipment. One month later i get a letter from a collection agent for $183.03 from Att. The monthly fee was only $73.00 why $183.03. I called Att customer service and was told no one there could help me b/c it was out of their department. I got No Help at all. I paid the bill. I had ATT internet for over 10 years i am now going to cancel that service. If this is how big business keeps doing things this country is in trouble.

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Update by Charlie Dallavalle
Apr 14, 2011 3:23 am EDT

Att u VERSE SUX big one

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msland
Carrollton, US
Mar 23, 2011 4:58 pm EDT
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sux for you charlie, but are you just now finding out that we are in trouble!

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AT&T misquoted pricing

On Feb 24 I called AT&T to bundle my existing wireless service with U-verse Internet & TV. I was quoted a price of $157 monthly excluding taxes + a one time $29 activation fee. After installation on March 15, I received my first bill March 21 & was charged $118 for Internet & TV + $98 for wireless! When I inquired they said the representative who quoted me didn't realize I had an iPhone which significantly raised my monthly rates. No fault of my own, AT&T refused to honor the original quote. Another example of the terrible customer service that plagues AT&T.

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CricketToo
Charlotte, US
Jun 21, 2011 1:53 am EDT

I agree completely with this post. If AT&T is going to hire outside contractors to go door to door to sell their service, they should follow through on the promises made in writing. The amount listed on the paper given to me did not match the bill. When I called, I was told they were not responsible for what these salespeople put on the paper. I had a promotional discount for 6 months that lasted one month. Again, AT&T is not responsible. I will continue with my BBB complaint and tell all I can access to avoid this company at all cost. It's a sad thing, considering I have been a loyal AT&T cell phone customer for many years. I am only thankful that Verizon added the IPhone to its offerings, so I could give my money to another company, who I might add has followed through with all their promises.

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AT&T poor service

Attention: those of you who read this complaint blog and contribute to it! There's no doubt that a t & t has by far the worst cellular telephone service and customer service in the country (This has been proven by consumer reports and other survey companies). I have known this since the middle 1990's and refuse to do business with them as far as cellular service. Just notice the number of complaints on this blog alone. Now hear this: a t & t wants to merge with and take over the t-mobile company! T-mobile is not perfect, but they are one hell of a much better company than a t & t! Once the merger goes through, all t-mobile customers will find their service (in all aspects) severely degraded. A t & t customer service and technical support is the worst anywhere! They will not take the best parts of t-mobile and incorporate them into their business model, but rather will eliminate everything that 's good about t-mobile and replace it with a t & t's business model: lousy service for the highest price! We cellular users are in for a very rude shock when this travesty goes through. Beware!

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cindy21blue
,
Nov 08, 2008 11:54 am EST

Started last month and is continuing to this month, now on two of our phones in a plan of five. Calling AT&T for the tenth time to complain. Will see how it goes...

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Bob Larson
Elberton, US
Aug 27, 2009 12:30 pm EDT

I have AT&T for both Internet and phone service. Every time it rains, and I mean every time, my Internet connection slows way down and then finally ceases. I also get static on the phone lines every time it rains. I've called the repair service so many times that I've lost count. The problem with the static seems to get fixed only to come back within a few weeks. The problem with the Internet has never been resolved. I checked into Hughesnet but their service is twice that of AT&T and half the speed. I keep hoping that Comcast will come out my way so I can switch my phone and Internet service to them

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RedJ76
, US
Feb 04, 2010 7:58 am EST

Called with a question regarding my bill where it appears a service call was placed on the line although we did not place one. The customer service rep said "someone called" and that there was nothing we could do about an $85 charge. I'm mad as hell; i know nobody called and even though it's their mistake they're trying to force me to pay for it.

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CCKMA
Smyrna, US
Mar 14, 2010 11:37 am EDT

FOR THOSE WHO RECIEVED POOR SERVICE FROM AT&T

There is a class action lawsuite in progress. Web Page address is included .

Here are the phone #'s, Address, and Email, of AT&T’s CEO. Maybe he can get something done because AT&T Customer Service surely will not.

AT&T Inc.
175 E. Houston
San Antonio, TX 78205

ATTN: Randall Stephenson, CEO, President & Chairman

Tel. [protected]
Fax [protected]

rs2982@att.com (direct)
randall.stephenson@att.com

Here is the web address if you wish to join in the class action law suite against AT&T. http://www.dslspeedsettlement.com/

That's right AT&T is being sued for advertising and charging us for one speed on their DSL service and intentionally providing a slower speed.. UH...HUH... that is AGAINST the LAW...

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sfinemel
Los Angeles, US
Dec 24, 2010 6:28 am EST

The service has been down for 5 days for my landline no agents are helpful they post no updates they are ultra rude and you wait a minimum of 45 minutes to speak to one of the rude agents, the last agent was interrogating me about the weather because of the rain and made out that the company was blameless well I guess people will be leaving that company for better rates and service.Maybe they should train their personnel to be polite and invoke business ethics for the customers who are keeping them in their jobs

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elytu41
stockton, US
Jun 12, 2011 8:47 am EDT

Had my home phone and internet services installed by tech June 6, 2011 by technician. After 2 days I found out that I was not able to call out of state. After talking to the costumer service on June 8, 2011, I was assured I will be able to access long distance that night after I agreed to pay additional &5.00 for the long distance service access. To my dismay, when I tried calling out of state on June 10, 2011 did I find out that I still do not have a long distance access. Now I won't be able to call for another 3 days as online service was unavailable when I logged on and that customer service is close over the weekend. These are one of the bad experiences I have encountered with AT&T rep.
One bad experience was last May 20, 2011, AT&T is supposed to have my service installed but I found out from the technician who came to the house that the order number is incorrect and the phone number assigned to me was wrong and the address is wrong. It does not make sense that he is in my house and yet his order is different address with wrong phone number and order. I have received a confirmation of the said service in the mail which I showed the technician. He, the technician has advised me that I should cancel the order as this can create problem in the future. So he had cancelled the order .
That is what we call very poor customer service.

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marsha bell
Detroit, US
Nov 09, 2011 3:34 pm EST
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my name is marsha bell i'm putting in a complain because it's so sad how we are getting robbed without a gun.. i signed up with at&t i got my phones on oct, 4, 2011..i let them know i left my other phone service for just that problem... so at&t told me that it would not be over $200.00 dollars when i called back on tuesday 11-8-11 she told me my bill was 569.00 dollars i could not believe that they are charging us whatever they want they said this was a family plan...they should honor are agreement WHEN I CALLED BACK ON NOV, 5, 2011.THE REP THERE TOLD ME THE THEY DID CHARGE ME TO MUCH SHE GLAD A READJUSTMENT TO MY BILL OF $ 325.46..AND THEY DON'T WANT TO HONOR IT.or CUT MY SERVICE OFF...I WILL NOT PAY FOR SOMETHING THAT'S NOT RIGHT. THE GOD THAT I SERVICE PROMISE TO FIX THIS LIE ..LORD, TOUCH THE HEART OF MEN THAT'S TAKING YOUR PEOPLE FOR GRANT...I NEED YOU TO SEND DOWN YOUR RAIN LORD..I'M PUTTING IT ALL IN YOUR HANDS.

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tsukasa
Shiprock, US
Nov 03, 2011 1:27 am EDT

We live in and on the reservation, i rarely go off the lands becase of the crazy drivers and im not the type of a person to beat round the bush when it comes to cell phone coverage and the cost, realiability, signal strength and just about every little thing about a cell phone. Altell has been very good about what they offer me and the service was the best and i just loved a plain phone they offered me. But when i heard that they were going to be bought out my at&t i wasn't all that excited. And i was right. With altell I was on the 1$ a day plan im good with that, even on the reservation i still got little but still good enough to call work and keep in touch with my old friends, keep in mind that i have duties to the family, relatives, work, and friends, so i normally don't use more then one hour of talking if not 30 minutes, but I do text. BUT with AT&T 2$ for a day's use I have to do the cell phone samba, one minute it works in a spot then i would have to find another spot, we have to check seven to ten different spots, and texting is nearly impossiable! NOW MY AT&T CELL PHONE IS BELING USED JUST TO CHECK THE TIME AND TAKE PICTURES OF THE DOGS AND bueatiful sun sets. It has more then once been used as a paperweight for my sketchings. AT&T you have made my life difficult and more then just a few of my friends are a bit upset because I didn't get their texts, not just a hour late, not two or three- but almost two days late. Also that i have lost some friends because of your "great service" thanks for making me an outcast... what time is it?

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Antonio Arce
Roosevelt, US
May 06, 2011 6:22 pm EDT

My name is Antonio Arce, I had problem with AT&T since I returned again to their company. The problem started around 18 years I left the company forever, that is what I though until I married. My wife convinced me to return to AT&T after 7 years of marriage and I did with my cell phone. Since then my problem started again. Around 3 years ago I boought Wireless Internet Services from Altell (because one problem was enough, ) I did great with them (Altell) until a few days ago when I found Altell sold their company in my town to AT&T and guess what, you don't need to guess, my problems increased by two. My cell and my wireless services. Guys, I would like to invite you to join me in a formal complaint to AT&T, I can't do a lot myself, even though I am filling a complaint, together, I am sure we can make our voices to be heard. My e-mail address is arce.antonio@gmail.com

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xyzxyzxyz
Rego Park, US
Apr 26, 2011 9:11 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

AT&T also engages in fraudulent billing. I found a charge that originated 6 months ago, allegedly for downloading a program, which I never requested or used. When I inquired about it, the service representative said that there is no way for them to track if I requested it or how it all got started and - what is worse, that they are not allowed to credit more then 3 months of charges. Since the first month was free - how nice, espcecially since it did not cost AT&T a penny- I am stuck with ONLY 2 months of charges. Shameful!

AT&T Customer Reviews Overview

AT&T is a leading telecommunications company that offers a wide range of services to its customers. The company has received a significant number of positive reviews from its customers, highlighting its excellent customer service, reliable network, and competitive pricing.

One of the most significant advantages of AT&T is its customer service. Customers have praised the company for its prompt and helpful customer support, which is available 24/7. The company's representatives are knowledgeable and friendly, and they go above and beyond to resolve any issues that customers may have.

Another significant advantage of AT&T is its reliable network. Customers have reported that the company's network is fast and stable, providing excellent coverage in both urban and rural areas. The company's network also supports the latest technologies, such as 5G, which ensures that customers have access to the latest and greatest services.

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Overall, AT&T has received overwhelmingly positive reviews from its customers, highlighting its excellent customer service, reliable network, and competitive pricing. If you're looking for a reliable and affordable telecommunications provider, AT&T is an excellent choice.

AT&T In-depth Review

Company Overview:

AT&T is a telecommunications company that has a rich history dating back to 1876. It started as the Bell Telephone Company and has since grown to become one of the largest providers of wireless, internet, and TV services in the United States. The company's mission is to connect people with their world, everywhere they live and work, and do it better than anyone else. AT&T values innovation, integrity, and customer satisfaction.

Products and Services:

AT&T offers a comprehensive range of products and services to meet the diverse needs of its customers. They provide wireless services, including smartphones, tablets, and mobile plans. Additionally, AT&T offers internet services with various speed options and TV services with a wide selection of channels and on-demand content. The company also provides home phone services and bundles that combine multiple services for added convenience. AT&T's offerings are known for their quality and variety, ensuring that customers can find the perfect solution for their communication needs. Pricing and packages are available to suit different budgets and preferences.

Network Coverage:

AT&T's network coverage is extensive and reliable, covering a large portion of the United States. It competes strongly with other major competitors in terms of coverage area, ensuring that customers can stay connected even in remote locations. The network speed and performance offered by AT&T are commendable, providing fast and seamless connectivity for browsing, streaming, and downloading. Customers can expect a reliable network experience with AT&T.

Customer Service:

AT&T prides itself on its customer service quality and responsiveness. The company offers multiple support channels, including phone, chat, and email, to cater to different customer preferences. The response time is generally prompt, and the customer service representatives are knowledgeable and helpful in resolving customer issues. AT&T strives to ensure customer satisfaction and provides effective solutions to address any concerns.

Pricing and Plans:

AT&T's pricing structure and plans are designed to offer flexibility and value for money. They provide various options to suit different budgets and usage requirements. A comparison with competitors' pricing shows that AT&T offers competitive rates and attractive bundles. The contract terms and cancellation policies are transparent and reasonable, allowing customers to make informed decisions and switch plans if needed.

Technology and Innovation:

AT&T is committed to technological advancements and invests significantly in research and development. The company continuously introduces innovative features and services to enhance the customer experience. From cutting-edge smartphones to advanced internet technologies, AT&T stays at the forefront of technology to provide its customers with the latest and most reliable solutions.

Reputation and Trustworthiness:

AT&T has a strong reputation in the industry, known for its reliable services and customer satisfaction. Customer reviews and ratings reflect the positive experiences of many users. The company's trustworthiness and reliability are evident in its long-standing presence in the telecommunications market and its commitment to delivering high-quality services.

Corporate Social Responsibility:

AT&T demonstrates a commitment to social and environmental responsibility through various sustainability initiatives and community involvement. The company actively promotes environmental conservation, energy efficiency, and digital inclusion. AT&T's ethical practices and transparency contribute to its reputation as a socially responsible organization.

Partnerships and Collaborations:

AT&T has established partnerships and collaborations with other companies to enhance its offerings and provide additional value to customers. These collaborations bring together expertise and resources to deliver innovative solutions and improve the customer experience. Customers benefit from the seamless integration of services and the availability of exclusive features.

Overall Rating and Conclusion:

AT&T is a reputable telecommunications company that offers a wide range of high-quality products and services. With its extensive network coverage, reliable customer service, competitive pricing, and commitment to innovation, AT&T stands out as a reliable choice for customers. The company's strong reputation, corporate social responsibility, and partnerships further enhance its value. Overall, AT&T receives a positive rating for its comprehensive offerings and dedication to customer satisfaction. Potential customers can confidently choose AT&T for their communication needs.

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