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2.2 2158 Reviews

AT&T Complaints Summary

644 Resolved
1503 Unresolved
Our verdict: Engaging with AT&T, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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AT&T reviews & complaints 2158

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Newest AT&T reviews & complaints

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4:55 pm EDT
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AT&T service suspended

I have had a wireless contract with at&t since 2/24/2010 . Recently I, like alot of other people, fell on hard times and was late on my bill . I called to make payment arrangements and spoke to at&t rep Gary Horn . I made arrangements with him to pay the late amount plus any fees . He had such a bad southern accent & was hard to understand . He said no I'd hafta pay that and pay the next payment also which was not even due yet ! I told him I can't do that and as I promised I overnighted the late payment . Well, fine & good right ? WRONG ! AT&T promptly turned off my phones . It wasn't even due yet, is this legal ? Now after complaining to everyone at AT&T they are only telling me pay the next payment, plus of course a $36 reconnect fee, or I may pay the next payment plus a $90 termination fee and end the contract . They already broke the contract when they turned off my phones . AT&T has the worst customer care reps anywhere . They should call themselves care-less reps !

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tdd38
, US
Jun 07, 2011 6:48 am EDT

At&t has horrible service. When I found out they bought T-mobile, I decided then that I would wait out contract and jump ship to a different carrier. At&t sucks!

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1:23 pm EDT
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AT&T very rude & threatened

this Nationwide was hire by AT&T to collect account and did not identify that this account was my account from AT&T and they are rude and threatened to submit this to collection agency don, t offer any way to pay them so in short they call and call but i complain to AT&T about this and was willing to settlled my account paying it monthly but AT&T write it off and let this nationwide company handle the acoount which destroying AT&T because of the unprofessional way to talk with customer.

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3:32 pm EDT
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AT&T porting phone number/ph number changed msg

In late april I called at&t u-verse and talked with a customer service rep, aleesa by name, notifying them that we were moving in may. I asked for a disconnection of our at&t u-verse land line, internet, and tv service at what was to be our old address and re-connection at our new address, both of which are in the same municipality. She told me the ph. # we had at the time could not be "ported over" to the new location and we would need to take a new ph. #. I asked if anyone called the old number if they would receive a "that number has been changed to" message, giving our new number. She said yes it would. We were to have installation at the new location may 4. Well. . . To shorten an extremely long tale, we finally got installation of all 3 u-verse services may 18. The ph. # we got then was not the new number I had agreed to during the april 26 talk with aleesa. Plus, when one called the old phone number our new number was not given. Instead, the voice stated the new number was unknown. Between may 18 and may 25, I called and talked with no less than 10 different customer service reps at at&t u-verse to get the phone number change message corrected. The last person I spoke with, nina, a tier 2 at&t u-verse tech support rep told me she would get the problem fixed so callers of the old number would be told our new number. She said she would notify me when the problem was fixed. It is now july 27 and the problem is still not fixed. On top of it, i've been unemployed for 19 months now, looking diligently for gainful employment, with job applications and resumes out with the old ph. # i'm so angry steam is coming out my ears. The whole goof up was not our fault and apparently not worth fixing by at&t! On top of that, each month, the tv service part of our bill increases. What gives? We haven't added any new channels or tv program packages or ordered any pay-per-view programs. Agggghhhhh!

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2:21 pm EDT
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AT&T recieving the run around about my iphone order

On June 29th I ordered 2 IPhone 4G. The first order went through at 11:56 am and the 2nd phone order went through at 12:07 pm. I have an order confirmation on both phones. The 2nd order I placed arrived on July 13th. I have yet to recieve the first order. Today is July 21. On July 8th I was told 2 more days of processing and then the phone would be shipped. On July 13th I was told the order had been suspended. I was told AT&T had forgotten to "park" my voice mail and the order was suspended due to a conflict in the voice mail. I was told that this was a problem with their system and after spending 65 minutes on the phone with them they had fixed it and my phone would be shipped within 3 to 5 days. On Monday July 19th I called again as I had still not recieved my phone. I was told my phone was on back order. I requested to speak to a supervisor and was put on hold for 45 minutes. I became aggravated and hung up. On Tuesday July 20th I called again and again requested to talk to a supervisor. This time I was put on hold again for 1 hour and 10 minutes. Again I became aggravated and hung up. I called again in the afternoon and again I held for 1 hour and 10 minutes. The same thing happened this morning. Is this a game? If you ask to speak to a supervison do they just put you on hold until you finally give up? This is the worst customer service I have ever had to deal with. I ordered this phone on June 29th..they now have my order date at July 13th.This was the day they "fixed" the problem with my order. I was told by a young lady I talked to yesterday that my order would ship 7 to 14 days from the July 13th order date. They made a mistake with my order and I have to start the waiting time all over again? How can this be called customer service? I have been an AT&T customer for 7 years. At this point I am ready to cancel my account and go with another provider. How do I get in contact with someone than can actually help me and not get the same old standard answers.

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2:55 pm EDT
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AT&T overbilling; overcharging

I still have a landline with at&t and, in the course of checking with them for new plan information to reduce my monthly bills, I have been informed that the complete choice plan I currently have was reduced in price by $9.00 per month "several years ago".

My bill hasn't reflected the price decrease and at&t "customer service" informs me that I would have to request a change of service to receive the discount. How is maintaining the same service a change of service? They can't explain that, however, they have overbilled my account all this time, accepted the overpayment and smugly refuse to refund the money.

If anyone has complete choice, better call and make sure you're not a victim of overbilling as well.

The number to call to file a complaint is [protected] I spent quite a while obtaining it, so that will help out.

In this economy, for one of our red, white & blue companies to allow this to happen is simply criminal.

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4:40 am EDT
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AT&T interference with cell phone

AT&T knocked on my mom's door and asked to go into her back yard to work on something NOT for her. There is a variance on her property for the phone company to work on. After the AT&T worker left my mom's cell phone would not work in her home.(Also won't work in the surrounding 1/2 mile or so) We checked when I arrived from Phoenix, AZ with the same cell phone provider (Sprint) and three of our five cell phones would not connect and were not able to make or receive calls even with 5 bars. Coincidence or U verse interference? AT&T has called me back and assures me there is nothing they did that could interfere...I really think this U verse is what's doing it. Prove it AT&T: come out here and disconnect the U verse and lets see if our cell phones work again. Maybe AT&T is just trying to take over and monopolize cell phone service! Shame on you! Anyone out there have any issues with this?

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Gracie-5
Deer, US
Jan 25, 2012 6:02 pm EST

At t u verse sales rep said u verse in our area---sign up for the bundle plan in 2 wks to be installed, excited
Reconfirmed several times------ TOOK DAY OFF
Big day came- installation techs can't do it--- our area NOT ready, have to put cables in
Out side technician were to check 3-4days prior to installation, but too busy
Will stick with broadband troubled, expense Comcast at least I know what I have

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I'm sorrynow
Jupiter, US
Aug 08, 2010 7:29 pm EDT

We have had AT&T u verse for approxamitely two months. What a disaster, the reception is terrible the tv is constantly freezing and the voices do not coincide with the movements of the mouths. It is waste of money. Obviously we will be changing back to our old cable, its worth the extra money we thought we would have been saving switching to AT&T.

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Debscott
Elkton, US
Jun 30, 2014 9:27 am EDT

Yes! I knew I wasn't crazy. This also happened to me. AT&T came out and set up the neighborhood for Uverse TV. From day one my cell phone will no longer get network access or ANY bars. The phone works like gangbusters as soon as I'm out of the subdivision. Hmmm. Not sure what to do about it, but am really perturbed.

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12:01 pm EDT

AT&T lie about merging two accounts into a family plan

My wife and I were Verizon customers. We were interested in switching to AT&T because we liked iPhone.

We wanted a family plan, but had different area codes. Before we bought the plans, we were told that we can keep our numbers and still retain the family plan, just like we were able to do with Verizon.

But after we purchased the plan, the salesman and At&T both declared that it is not possible unless we have a business.

The salesman (Aaron) at the At&T center had in fact told me that he did a similar thing for another couple, but then failed to honor his promise after selling his service.

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MMasaoka
Los Angeles, US
Aug 02, 2010 7:27 pm EDT
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For the high prices business customers pay, you would think we would have at least minimal customer support. Our offices are being moved to another floor in the same large office buiding. A repairman came to the building at 4:09 pm, shut down the original office line, our voice mail was disconnected, and he/she did not reconnect the line to the office one floor above. The repair person did not notify us of the changes, or indicate when he/she would return. By the time we called customer service, it was after 5:00 pm and we are unable to reach a live person for help. All of our customers are being told our phone number is NO LONGER IN SERVICE.

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5:52 pm EDT
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AT&T service

How can I begin to explain the nightmare U-Verse has created for me. My initial contact was by Adam, door to door sales. Normally I would not have even answered the door, but I did. Adam did a great job in selling me the U-Verse. I had been having weathered related problems with Direct so when I learned my TV would be delivered through fiber optics I was elated. I told Adam to sign me up. I purchased the U300 pkg with Showtime which included home phone, Internet and TV hookup for 4 TVs with HD and DVR. I was told, in writing, I would receive 2 gift cards worth $50 each. I asked Adam if he thought there would be any problems with my monitored alarm system and he did not think so. My install was scheduled for June 30th.

Problem (1) On Wednesday, June 30th, at 8:00 am an ATT employee knocked on my door and explained he would be checking my lines at the pole to see if I could be connected to U-Verse. He came back in less than 30 minutes and said I did not have the correct wiring or cables, something to that effect, and he was going to check it out and get back with me. The ATT technician (Ryan) to install the U-Verse arrived around 9:30. The previous gentleman had already met him outside and told him that someone from ATT with a bucket truck was coming to install whatever and he could not begin the interior installation until that was complete. It was not too long before a gentleman arrived in this bucket truck. Around 1:30 pm the U-Verse technician was able to begin the install. I was informed this problem was that of the salesman because he did not verify the appropriate lines were there. By the way, I have been a Bellsouth/ATT customer more than 40 years.

Problem (2) I had also contacted my alarm company to be here, while this was going on, to insure my alarm worked. My alarm is less than 2 years old and is digitally compatible. After 2 hours of trying to get my alarm to dial out on the new U-Verse, we contacted the Manufacturer of the alarm and was told it would not work with ATT VO IP nor would approximately 95% of alarm systems in the United States. I became very upset and told the U-Verse technician to stop the install, this was not going to work. Unfortunately he had supposedly already switched me over to U-Verse and could not switch me back. He gave me his supervisor's phone number (Ron) and I contacted him. He told me to call 1800ATT2020. It is 5:00 pm.

Problem (3) It is Wednesday evening June 30th. In contacting the 1800 number I was connected to a very nice gentleman whose name I have forgotten. When I explained my problem he said, we can fix this. We can change your phone back to analog to enable your alarm to dial out and still give you the U-Verse TV and Internet. I was ecstatic. He put me on hold for a few minutes came back and said he had changed my phone back to analog but I would need to give it a few minutes. We discussed monthly fees for the U300 and Analog phone, I was happy with the amount. Thanks and Goodbye.Today is Sunday, July 4th 8:00 pm. and I am still waiting for my phone to be switched to analog.

Problem (4) I contacted Ron and explained that I was keeping the TV and Internet and he said he would come out the next morning ( Thursday July 1st) with Ryan and they would finish the install. They both arrived around 9:00 am. I explained to Ryan what the 1800 operator had said about switching the phone back to analog and his response was, that didn't happen. Ryan and Ron stated a repair technician would have to physically come out and change something out on the pole. Ryan made a change right at the house that also needed to be done to switch me back to analog. Ryan called repair service and they assured him they would be out the next day around 5:00 pm. I called ATT repair on Friday and was told there was nothing in the system for repair to my line but he understood what needed to be done and would put in the order. I was then told it would be Saturday afternoon before they could get to me. Thank You Goodbye. I am still waiting.

Problem (5) After 2 days of watching HD TV and Video on Demand, I was thrilled that I had switched. It is marvelous. However, Sunday morning, July 4th turn on TV, I have no Showtime, I can not record any programs and the programs I had scheduled to record disappeared. I call 1800ATT2020 AGAIN. I was told I had been down graded to the U100 package. When I ask by whom, he didn't know. He said if I didn't make the change it must be a glitch. He put me on hold, came back said he had turned in an upgrade back to the U300 but it could take 24 hours because it is a holiday. Thank you. Goodbye

Problem (6) A few minutes later I tried to scheduled recording for my shows on my DVD player only to find it had been disconnected. I call the 1800 number back and was told that it did not go through the ATT box like Direct. This man offered to talk me through connecting my DVD but since I am technically challenged I said no. He saw where the upgrade had been put in and I ask him if I could speak to a supervisor and speed up the change. Shortly a Supervisor came on line and tried to reboot my system but to no avail. He to said due to the holiday there was no one in that department to change it and it would take 24 hours.

Problem (7) My daughter arrives home and neither of her TVs work on the ATT network but display some error message. ONCE AGAIN I call the 1800 number. This time the individual transferred me to Dallas. A wonderful gentleman named Jamel (JR790N) fixed my TV problem without me waiting 24 hours. FINALLY I talked to someone who CARES and who does not pass the buck. I even asked Jamel about my analog phone line situation. Guess what he said he did not know how to help me. How refreshing that he admitted he did not know. He gave me a number to contact and I was told I am scheduled for repair on Wednesday July 7th. Problem (8) I am leaving town on Tuesday morning and will not be able to set my Alarm because I was passed off to other people who had no clue how to help me.
Monday July 5th. An ATT repair guy stops by to see what is wrong. He informs me he can fix it at my house until the U-Verse releases it. It is a holiday and I will have to wait until tomorrow to call that in.
Tuesday July 6th call in requesting that my phone be swithed back from U-Verse to standard analog No problem will do.
Wednesday recieve a call from Tim the repair guy telling me that U-Verse never completed the install of my U-Verse in their system so it can not be changed until that is done which should be by Tuesday July 13th.
Wednesday July 14th Call U-Verse phone has been ported back no problems but I have to call someone else to come to my house and transfer the line. I did, was told it will take 7-10 days.
It is now 2 weeks later and I still can not get my phone switched back to analog. I attempted to place the order(for the 5th time) today only to get an email with the order confirmation of a telephone number no where near mine.

I emailed a customer support Manager (John Montgomery) about my problems on July 4th. I recieved an email from him on July 5th saying he was sorry and would forward my
email to someone else so no one would have to endure this problem again. I AM WAITING TO HAVE MINE SOLVED

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wayever
Fort Lauderdale, US
Nov 15, 2011 2:20 am EST

I setup service with an ATT rep. yesterday for a service technician to be at my home between 4PM and 9PM. I called at 8:30PM wondering where the technician was and they told me they've overbooked. This is not the first time this has happened and to add insult to injury they make it almost impossible to talk to a real person.
I left work 3hrs early to be at home for this and lost 3hrs pay and all they can tell me is that I can setup another meeting.

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DonnaMarieJ
McKinney, US
Dec 17, 2012 9:27 pm EST

We knew this contract was going to be an issue from day one. First, the connection and installation too 5 hours and a patchy work connecting the voice part of the package resulting in wires tacked to walls in our garage and holes being drilled in the walls. First day we lost service and a technician had to come back out. Five days later no service once again and a service call had to be made. Guess what, they wanted to charge us over $100 for a service man to come out and we had to argue the point that we had not had service for a full week yet and were experiencing service issues with no channels coming through any of the boxes. Fast forward to three weeks into our service contract and the company will not honor parts of the promo service contract we were supposed to receive for signing up. After calling to discuss the issue we were told that it was in our account notes only to be told once transferred to the rewards department that were we liars. We received our first bill only to find out that they are charging us 2 months of service, service we have not even received yet. Of course we called right away to the very unhelpful service center to be passed around to 5 different service tech, none who could offer any assistance, only to be hung up on by the service manager. We ended up calling back to talk to another 3 people who continued to talk to us like we are uneducated and could not read or understand their bill. After and 1 1/2 on the phone, we discovered that on signing up the salesman should have disclosed the initial bill would be 2 months worth and that the customer service reps were not able or willing to assist us. Do not waste your time with ATT u-verse. Hidden undisclosed charges and terrible services are not worth the price for their services.

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ihateat&tforlife
, US
Apr 27, 2011 4:12 am EDT
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I too have had an interesting run with at&t. I was sold the u-verse package, but cancelled the tv service less than 30 days later because the tv kept freezing up during the world series! TV, DONE.

Then, about a month later I recognized that I didn't need the uverse phone service just to run my fax (I use my cell phone while at home almost exclusively). I called to cancel my uverse phone, and asked that my simple $18 per month analog phone line be returned. They cut off my uverse phone, and said that they would send out an analog tech to return my analog service. I now know that these two entities are not the same, and that their communication with each other is almost non-existent.

I have been waiting since December for my analog phone to work, and was recently told that I would have to pay for re-installation which will include a per-jack charge for every phone jack in my home.

All of this, AND they have been billing me every month for an analog signal that they know that I am not able to use right now! They apologized, and gave me a credit, which they are now using to pay the ongoing billing for a phone line that doesn't work in my home. Neat.

I spoke with an analog installation supervisor tonight, and was told that I would need to have the tech come out and re-install my phone jacks, one at a time, and then take the installation bill and contact customer service to dispute the bill where they are going to charge me to undo their uverse rat's nest and replace it with my old, existing wiring (PER JACK!).

She was nice enough to remind me that if I had the inside line service contract that this would all be free to me, and when I told her that I have had the service since 1997 she then informed me that as soon as I had uverse installed it cancelled my inside line service contract automatically. Wow, thanks for that!

I'm looking forward to at least another 1-2 months of customer service disputing, where I am almost certain to come out behind at&t.

Why can't Pac Bell just come back?!

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4:37 pm EDT

AT&T dsl is just crap

AT&T's DSL service is just plain pathetic in comparison to Comcast's High Speed Internet. I don't work for either company, so I'm completely unbiased, but I just cancelled my Comcast Internet ($57) in hopes of saving a few bucks, and changed to AT&T ExtremeDSL 6.0 ($35), and quickly found that the loss of service quality is definitely NOT worth the savings!

I was told by the several AT&T reps that I spoke to (because you never speak with less than 5 differnt people evey time you call), and was told that DSL is a "Best Effort Service", and that I should be happy with the fact that I'm getting 4Mbps even though I'm paying for 6Mbps.

Now wait a minute...when should I ever be happy that I'm gettng less than I'm paying for? And how is that even legal?!? What is the Federal Trade Commission's stance on a company delivering less than they should, just to tell the customer that it's a "Best Effort Service"?

Maybe I should just make "Best Effort Payments", and sned them the same percentage less on my monthly bill! But if I do that, I'll get late fees, eventually disconnected, and possibly effect my credit rating...how is that fair?

Beyond their stupid "Best Effort Service", their support is an absolute joke. There's just not enough time or space here to rant about that!

In the end, I'm swithing back to Comcast so that I can get my 11Mbps that I used to have, and will gladly pay the additional differnce!

Great job Comcast, and SHAME on you AT&T!

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me, myslf, and i
Las Vegas, US
Aug 03, 2010 3:21 am EDT

I just want to comment on one statement that was made.

"Beyond their stupid "Best Effort Service", their support is an absolute joke. There's just not enough time or space here to rant about that!"

AT&T Customer Assistants (first level of technical support) are very limited in what they can assist you with when it comes to troubleshooting. Beyond that they have to play the guessing game to figure out what is the right department to send you to if they can't solve your issue. They have to follow specific troubleshooting paths without deviation (for fear of termination) that are seriously flawed. Please remember that helping AT&T DSL customers fix their issue(s) is just as frusturating for agent as it is for you the customer.

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ChazzMannn
Southfield, US
Jul 14, 2010 6:10 pm EDT
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DSL has value if that's the only service you can get where you live. Otherwise, it should be your last choice. Unsolved problems and service failures are very common.

Neither speed you're quoted anywhere is accurate. Go to speedtest.net to check your actual up/down speeds (ignore their 'free scan' offer). Your speed is never what they told you. If you have Comcast cable, they'll report you compare poorly to their "average" customer, because many of them have a business very-high-speed connection.

Also, Comcast in my area filters all kinds of nasty traffic for me (the kind of stuff hackers like to use to break into PC's) -- NetBEUI, NetBIOS, open ports, etc.

Check out grc.com then Services and Shields Up! to see what your ISP is filtering for you.

My son said his DSL service just let all that traffic right into his home -- no filtering whatsoever. PeoplePC dial-up also filtered nothing.

I hope your anti-virus is up to date. Install Avast! for free for home use.

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6:29 am EDT
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AT&T early termination fee

I will make this story as short as I can. Im not pissed off or angry Im just sick with disgust. I recieved a collections letter a little over a month ago for the wireless service that I had with ATT Mobility for $1089. Im not disputing the account Its mine its the amount on the account. First of all when I had the services I was happy, I was a a month or two behind but nothing outstanding I believe it was $248.00 I that was late well I go online to make that payment and after I logged onto my account I almost lost it went from not even 300 dollars to $910. so I call ATT up and asked for an itemized statement of my bill because for some reason they didnt give me one the only thing it stated was wireless and miscelaneous fees, well anyways I never got it, so I never payed. As a consumer I have every right to know what I am paying for. And as a company they have every right to collect there debt but they should take into consideration also the debt they are collecting because when I recieved my Itemized statement about a week ago it showed what I was paying for, and that was the bill and ETF's for 3 phones. Whats funny is I never terminated my services I was happy with them and plus my husband was deployed I needed services, and I know that. and my phone showed no sign of disconnection so I was a little confused. Well come to find out they terminated my contract I guess because I was 2 month behind If they would have givin me my itemized statement online I would have had the account reinstated to prevent this whole mess. but whats really eating at me is why am I the one one getting penalized for services I never terminated and why are they charging me for something they did. Just remember Anyone can have a big company or be a big company but not without consumers. we play a very big roll in there success and its only fair that you treat us with respect and not to insult our intelligence because you think consumers have no knowledge or time to argue with you because we are too busy working for the money that pay the bills that make you successful and that pursuing this will just be a total loss because your BIG and im small dont forget who made you BIG. anyways now that i got that off my chest does anyone know if I have rights?

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9:07 pm EDT
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AT&T fraud

I opened up an AT&T cell phone account in Jan 2010 with a so called broker. He calls his company Captain Ron & Associates.
He used my social security number to open this account. Twice in a 4 month period my phone was shut off. He always told me that he would take care of it. In May of 2010 I decided to drop AT&T and go back to my original provider. On June 8th I get a call from Southwestern Credit telling me that I owe AT&T $1500 for my cell service. It turns out that Captain Ron opened 4 additional cell accounts under my name and social security number and never paid any of the bills. All of the bills were sent to his post office box and I never had a clue what was going on. I called AT&T and told them the situation and their fraud dept says that it is not fraud because I gave him my social security number. If this is not fraud, I don't know what is! I have found out since this happened that I am not the only victim in the Detroit area. I place an ad on craigslist and found at least 10 other people that were scammed just like I was. This Captain Ron needs to be behind bars and AT&T needs to learn the definition of "FRAUD".

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Kloy
, US
Dec 14, 2009 12:44 pm EST

I went to my local AT&T store in Frederick, Md and purchased a pay as you go phone for about $40.00. I tested the phone at home by calling my wife's cell phone so that the number would show up on her phone. I noticed a dialog on my new AT&T phone indicating a $0.25 charge for just dialing the number. My wife never answered her phone and I was charged.

I returned to the store to return the phone and was told that they would only refund about $20.00 of the $40.00 charged because there is a $20.00 activation fee.

It would have been nice of them to tell me these things when I purchased the phone. I think AT&T is being unethical with their fees and has unfair business practices.

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Toni
,
Jul 22, 2008 10:08 am EDT

I'm so sick and tired of ATT billing and the changes they come up with a day to day bases I'm a valued customer with them and spend at 400.00 a month with various services I'm sick of them treating to turn my D*** services off because i cant pay a bill one month, I'm just going to move my services to another carrier I'm sick of the B********...

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Goly5
, US
Aug 16, 2009 7:50 pm EDT

There are two charges on my monthly phone bill. One is the Il. Telecom Relay Svc and Epuip. The other is the Federal Universl Service Fee. These charges are to assist low income and disables person's with their phone service. I feel I should not have these charges on my bill. This should be a donation and I should be asked if I would like to donate. These charges need to be stopped.

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A R D
, US
Oct 11, 2009 9:31 am EDT

I called the AT&T number listed on the phone guide, to get a new service. I asked the answering Operator for the basic service, and she started to give me the run around, giving all kind of prices and services. I insisted on the most basic service, but it seemed like she wouldn't hear. She wanted to push a better deal; a better slide for herself.
I did telemarketing some time ago, and I left because some people from south america filled the room, specialy argentinians, breaking alll the rules, even the most basic principles.

This time, this girl, wanted push further than the basic service; whatever I signed, this story goes about how, from an advertised rate of $12.94 on the internet, they wouldn't just turned into a $13.56, but still added some federal charges that finnaly ended on $21.37?

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kyle
,
Dec 03, 2008 8:54 am EST

company took 79 dollars out of my account for no reason

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Jimi983
, PR
Feb 13, 2010 9:35 am EST

I am trying to buy a house and just found out that atat reported an account that does not belong to me. I have been trying to contact atat fraud dept. But all I get is a message saying to leave name and number and that they will return the call. I am still waiting for the call.

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chucknln
Santa Clara, US
Jun 16, 2011 8:20 pm EDT

I was promised that U-Verse would have Israeli channels which was quoted by the telephone sales person and verified by her supervisor. During the course of the installation on 03-Jun-11, the technician checked with his supervisor who said that the work order was for service including an Italian channel, but no Israeli channel was available. I ask him to abort the installation and return my service to the existing DSL on my main phone line, as before. He could not, but promised along with his supervisor that service would be restored by 06-Jun-11. After many calls and many promises, I now have an email promising that new U-Verse hardware will arrive by UPS ground on 21-Jun-11

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Bobbie Jo
Kansas City, US
Nov 12, 2012 11:56 pm EST
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At the end of October, 2011 my Bank Of America sent through the mail without any prior notices a new debit/bank card with a letter stating there was a Breach at one of their branch offices an employee had walked out of the Bank with several customers files in hand. Then November 7, 2011 I received a new iphone 3gs in the mail I thought I had just won it because I knew I didn't order it. A few days later I started receiving several different letters from big named credit card/clothing stores informing me that they had received my application for their credit cards. I called the number on the letter and I gave them all my information until they asked for a phone number, email address, and in some cases home address of course I had no idea except MY information, they then informed me they couldn't allow me access to the online accounts because I gave the wrong information.
They refused to give me anything from my questions like from the information I gave them what was different, they did say email isn't the same or phone number isn't the same. But they refused to close the accounts or even investigate the situation even more then my phone call. I ended up going through one of the Credit Bureaus who eventually got the companies to close the accounts except AT&T wireless, which before I was informed about the Credit Bureaus helping I spoke to AT&T Wireless Representative myself and informed them that I did not open this account what can I do? The gentleman stated "We don't know if you did or didn't so if you don't pay it will just go on your credit report" and he hung up on me.
From here after many many phone calls made to AT&T and no sign of any care or any help I decided to keep the wireless account in good standing as long as they would allow me to have the phone I would have chosen if I actually made the account I even offered to pay for it but as long as I got the price as a member price and not the $5-$600.00 price, which they agreed. Here everything seemed to have settled down a bit until Feb 22, 2012 which is when my ex live-in talked me into paying $499.00 for AT&T Uverse it was shortly after that everything went straight down hill.
I went from one payment a month to AT&T to three payments a month, daily password changes, main email account changes, voice packages changes, to finally sub accounts made, my home phone calls were being transferred, to pictures, text messages, voice mails being uploaded, charges for cell phone numbers that was issued when I first received the phone. And AT&T Uverse or AT&T Wireless neither has bothered to fix any of it but I sure received two separate bills 1 for wireless at &700.00 and 1 for Uverse at $1800.00. And I find through my own investigation the very first number that AT&T Wireless assigned to the account when it was opened was ported over to Verizon Wireless and AT&T was still charging me for the data it was using.
However the same individual who made the AT&T account then today has the Home phone number that AT&T is still trying to charge me for today, And also a old Time Warner account with home phone number that was once mine. The address used to make the AT&T account fraudulently then is the same address that comes up when a background check is done on my ex live-in of 5 long years. And also for some people who don't know this but did you know that companies like AT&T subcontract out to different so called subcontractors like my ex in fact who call themselves a subcontractor to run tests on your services. You fill in the blanks on this one but here's a little tid bit of information a Private Investigator found out on my ex, A ML Communications who has been traced back to a construction company is associated with her name was also found in not only my own cell phones but anyone who's purposely or accidentily was logged onto WiFi at or from around my home area. IP address of my old account which I haven't had access to for quite a few years now was caught by a 2011 Apple Mac book security monitoring system the local High school furnished to my sons and which through tracing that IP in my name of course went straight to the very town she lived in she has since moved and use too and or still has my old AT&T home phone number at her mothers apartment.
I don't need to attach proof photos at this time until I find out from an Attorney first, but all you need to do is look her name up in the local directory white pages of Kansas City Missouri. But after I make sure she can't come back on me for posting her information on here I most deffinately post all that I have including her so-called first arrest card that shows different DOB, Hair color, Social Security number, and Height, which this thing was actually hand written like in the old NY cop shows with finger prints and all.

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courtz222
Nokomis, US
Mar 12, 2011 2:23 am EST
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they are scam artists. Just be glad you got rid of the phone the service is terrible! No reception anywhere!

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David Sobolewski
, US
Aug 31, 2010 7:10 am EDT

His real name is Ron Wharfield, I went to high school with him. He must now have a psych disorder. He was caught in Northern Michigan and charged with a felony, pled down to a misdemeanor. You should file a criminal complaint against him.

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AT&T failure to give rewards

They promise $150 gift card when you sign up for services then you wait 30 days and go to the web sit to claim your reward and they have no record of you or your account and thus no reward available. Big ripoff.

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ggpgweg
Jupiter, US
Feb 28, 2011 4:25 pm EST

You can add me to the list. I returned to AT&T for home service as I already had internet service with them. I too was promised $50 rebate. After waiting 30 days I have followed instructions for claiming the reward. Finally called and spoke with a supervisor. All I got was "I'm sorry, you do not qualify". The persons answering the phones for new service need to be better trained with the correct information for customers and stop wasting our valuable time.

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marvi92
Topeka, US
Jul 28, 2010 3:54 pm EDT
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No. [protected]
Have received only one reward notice.
Was promised a second reward card.
Please expedite.
Thank you, mkk

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marvi92
Topeka, US
Jul 28, 2010 3:50 pm EDT
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Account No. [protected]. I was promised a $100.00 gift card and a $75.00 card. Todate, I have received and responded to only the $ 75.00 card. Please respond with the $100.00 card. Thank you.

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Sue Suchman
Farmington, US
Jul 23, 2010 7:43 pm EDT
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I too, enter the phone number used to purchase modem and sign up for high speed internet. Information is unavailable. I can not be found in the systerm. Tried sending monthly payment via automatic payment from bank account. Bank shows taking out of my account - AT&T says they do not get my payments. I want to know where my money went, where is my $100.00 Visa card and just WHAT IS THE DEAL HERE? Sounds like a big ripoff to me. I am retired on a fixed income and could really used the $100.00 I paid for my modem so I could have internet. NOT HAPPY!

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Nathaniel Dunnings
Cleveland, US
Jul 23, 2010 7:31 am EDT

I have been trying for more than two months to get my gift but every time I put my phone number on line they always say that my information is unavailable, that is funny because my high speed sure comes out on my bill.

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AT&T billing

I moved about 11 months ago and thought that I had transferred my AT&T Internet service over to my new address. However, yesterday I received a bill from a collection agency stating that I owned AT&T over a hundred dollars. After spending 2 hours trying to track down the issue, it turns out that instead of transferring my account (which they said they did) when I moved they cancelled it and issued me a new account. They also decided to charge me for an early termination fee and the last month of my service. I am currently in the process of trying to get the charged removed but all I've gotten from their customer service is that they MIGHT remove the charge.

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Laste67
Culver City, US
May 24, 2012 7:45 am EDT

I am a Senior with very little income to live on. My only entertainment is my Antenna TV, Internet and home phone. I was paying $14.95 for my Internet service with AT&T and renegotiated it for another year (I thought) when I spoke to a Customer Service Rep. named Michelle on 2/29/2012. When I received my bill this month (May/2012), the Internet charge was $38.00! I called AT&T and they conveniently could not find the record of my calling and speaking to Michelle. Because of my poverty level income, I cannot afford to pay the higher rate for the Internet increase plus my home phone. I will have to cancel my phone.
AT&T will suck you in with a low rate and then stick it to you! After many years of being a loyal bill paying customer, I have had it with their indifference to their long time customers! I have to find another way.
Unfortunately, this is a type of monopoly within the Telephone industry. I would go with Verizon, but can't as I am not within their defined service area!
Something needs to fixed here!

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Mahina666
, US
Feb 15, 2011 10:56 pm EST

Good luck with that. I have a $200 collections on my credit for a box that AT&T never sent to me, which came to me with bills addressed to "resident" at my address. I don't know how they got it onto my credit report, since it was never even in my name, and I never had the account that the bills reference. Instead, I paid $200 to discover that their services didn't work. I terminated and returned the equipment. Still, they slapped me with the additional $200 collections for a "ghost" account they created at the same time I set up my (never to materialize) DSL. 16 hours on the phone with customer service and four letters did nothing to resolve the problem.

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AT&T rebates and advance payments

I have had cell phone service with AT&T for many years. Recently, I signed a two year contract for DSL. Before I did that I ordered a wireless card, that was not compatible with my computer. And I was on the phone with customer service for two days and a total of 5 hours to figure out that it wasnt compatible. I sent that card back and signed on for DSL. I was told by a customer service representative at our local AT&T store that I would be elgible for a $100 rebate, then I was told by a customer service representative when I called to ask why I haven't received my rebate that I was disqualified for the rebate. And that I need to call customer service and have them contact the rebate center to have the rebate approved. I called customer service and was on hold for over 30 minutes with no answer to my call. I also made a $100 advance payment on my account that has not been applied to my account and no one seems to know what happended to that money. If this is not resolved by July 8, I will be cancelling all of my services with this company. This is not a good way to do business.

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Scott194
Gainesville, US
Jun 18, 2010 6:27 pm EDT
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My teenagers trade cell phones with their friends from time to time and one of them acquired a smartphone about a year ago. He had been using it without incident for several month when I received a text stating that AT&T had added a data plan to his phone. He had used no data and just used the phone to text. He has no interest in surfing the net on a tiny phone. I called att and they removed the plan. He stopped using the phone for a while then started again recently. I again received a text stating that a data plan was added. I called and had it removed only to have it replaced several hours later. When I called again, they said that it was required and they would not remove it. The contract I signed allowed a texting plan instead of a data plan. I didn't renew his contract recently and they never asked me to sign a new contract. Watch this company. They obviously have no problem enacting new rules to increase cash flow. I will be changing companies asap.

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AT&T very poor signal

I have had AT&T service for years and it has always been pathetic. I always lose calls, have to use my house phone to make calls, and try many times just to send a simple text message. Not only do I not have barely any service at my house, but I attend a huge college in Blacksburg and have terrible reception there, and I am currently living in Richmond (the state capitol) and I have terrible reception there, at average a bar or two if any sometimes. I believe it is absolutely ridiculous that Verizon customers have service in the many places that I do not. I think it is crazy that AT&T has terrible reception in the state capitol where I am at and at one of the biggest colleges in the United States. I would switch from AT&T in a heartbeat if I wasn't on my family's plan. It isn't worth the crazy amount that AT&T charges for such terrible reception. I do not even know how this phone company exist or why anybody would get a cell phone that has such bad reception in such heavily populated areas. It makes absolutely no sense and I could not be any more dissatisfied at this moment.

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Cbar
, US
Jan 22, 2019 8:42 am EST
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I live in Northern California and I used to get a better signal than I do now. If I am lucky I get 1 or 2 bars in my house or anywhere in town for that matter. Why can’t AT&T fix this problem. They are so busy expanding and buying up more businesses that they do not even take care of there existing business. I do not recommend AT&T wireless.

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AT&T early termination fee

I have taken DSL Internet Service from At&t, at the time of sign-up they said. There is no contract period and there is no termination fee aswell. I disconnected the service after 2 months. Now, they sent me an mail saying i have to pay $135 as early termination fee, which is not informed me before. Is there any way that i can Sue At&t. Because, in their website aslo they clearly mentioned. If you sign-up for month-to-month plan there is no early termination fee.

Please Advise me.
email:- [protected]@yahoo.com

Thanks,
Vijay

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halcyon
, US
Sep 29, 2011 6:33 pm EDT

This is happening to me right now. I sent the bill to their correspondence address and let them know I did not have a contract so there is no early termination. Did not get a response, but they turned it over to their collections agency, who is calling me every day. I have written back to them disputing this false charge. I have excellent credit (because I pay all my legitimate bills) and I will be very angry if this affects my credit. When I signed up I tried to get the promotional deals for tv and internet, but was told I could only have one deal. I chose tv, so my internet was regular, full price, month-to-month, no contract. Unfortunately I was charged $400 early termination by DirecTV, but I paid it, because I owed it. I knew what I was getting into when I signed up for it, so I kept my end of the deal. But I will NOT pay a bogus charge, no matter what. It's been about 4 months and I still haven't gotten internet again since I moved. I'll just use my computer at work as long as I can. It's frustrating not having the convenience of having service at home, but I just don't want to deal with these companies anymore. Bad business will drive people away, not to mention the economy. Don't they get that?

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Sick of America's Oligarchy
Sparks, US
Apr 27, 2011 11:56 pm EDT

I have been an ATT DSL customer for over 5 years, I have had my home phone as well as my cell phone with them. I own my DSL router, which I purchased so that I would not have to sign a contract with them. I just recently upgraded my DSL service to a faster speed. At the time I was given various misinformation including no mention of a contract or an early termination fee. However, when my service was installed it took more than 24 hours of which I had no internet service, and which I was originally told it would only take one to one and a half hours to install. I called to complain. After being treated very poorly by more than one representative, and being transferred no less than six times, I was then bullied by a representative in the Retention Department to either make the decision right then and there to either change over my service monthly or to state that I wanted the contract. I stated that though I had not been informed of the contract up front, that I am being told by her now and that I guessed that I now don't have a choice, that I now have the service and that must constitute a non-participatory contract on my part. She continued to harass me until, I had to loudly state "YES! that is what you told me, I have a contract, I am not sure what this is all about, but yes, I guess I have a contract! It was amazing and very upsetting how I was bullied by this representative into accepting something which I was not originally informed about. AT&T is pretty much a monopoly in my area, especially if one is looking for the lowest price. Therefore, If wanted affordable internet service I do not have much of a choice. I had previously been a loyal AT&T customer. However, I will transfer any other services I have with them that I can obtain from anyone else. Beware of ATT!

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YuliaP
Boca Raton, US
Dec 27, 2010 7:14 pm EST
Verified customer This comment was posted by a verified customer. Learn more

This just happened to me. I was not told there was a contract and I never agreed to the contract, but when I tried to cancel the service, they told me that there is a $135 early termination fee. Is this even legal? I was on the call today all day and each rep keeps transfering (blind transfer back to the queue with a 30 minute hold each time) and when I finally asked to speak to a supervisor, it was blind transfered to the waiting queue again! Stay Away from ATT altogether!

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AT&T they disconnected my service without my permission

Until recently i was very satisfied with my service with ATT the back on September 2, 2008 i requested their DSL Direct Service they gave me an order number and told me it would take place on September 9th at which time i would go to what they called a dry loop # and my home phone service would be disconnected well on september 8th they shut my phone off NO problem it was not being used anyway on the 9th i come home to find i had NO internet service yet i had a signal so they walked me through set me up and turns out i just needed to reregister, ok that was fine till 2 hours later when they DISCONNECTED my service WITHOUT MY PERMISSION AND FOR NOOOOO REASON, their tech support tells me they cannot find my order #and that i need to call and find out what the problem is of course by this time that department is CLOSED so on September 10th i call and get a hold of someone who tells me they will reactive my account and they will do the best they can to insure i have service SOON so later on in the day i call to make sure that the reinstatement was complete and they tell me NO and that i need to resign up for service and NOW I HAVE TO WAIT A FREAKIN WEEK TO HAVE INTERNET SERVICE IT TAKES THEM 1 MINUTE TO SHUT ME OFF FOR NOOO REASON AND 7 DAYS TO RECONNECT ME HUMMMMMM WHY IS THAT? I still want continue my service with them YET this is not good customer service at all and should be looked into because i am not the only one this has happened to i know 2 other people that had the same thing happen to them..

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AT&T billing fraud

I had AT&T wireless service over two years. They look for anything to extend the contract. I called to cancel and requested to be cancel no later than next day. They argued that they would cancel after a month elapsed from notification to cancel. After, talking to supervisor they cancel the service that day.

They issued a statement with $27 credit and later sent a check for the $27. A couple of weeks later they add a charge for $27 and $4 additional dollars.

I complied with the contract in full. Why should I be charge for $27 that was refunded due to overpayment and later they want it back.

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ATT CUSTOMER SERVICE REP
Arlington Heights, US
Jul 09, 2010 11:52 am EDT

I am an 10+yr AT&T customer service employee. The only thing management cares about is revenue. They don't care about customers. They care even less about their employees. Everyday we are told to do more & do it faster. They are calling representatives in to write them up about how often they use the bathroom! Sorry but we have to take call after call, keep them under a specified amount of minutes, be verbally abused by customers while keeping our cool, & sell something before the call is over. And then company is angry because of our non stop stress & talking on the phone that we drink water & then need to use the bathroom! I am not kidding. If they could make use adult diapers & not leave our desks ever -they would do it .

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melancholy1
Thonotosassa, US
May 04, 2011 9:27 pm EDT

If you accidentally overpay on something, do you want *your* money back? Of course you do!

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Becky in Tx.
, US
Jul 09, 2010 1:55 pm EDT
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I am a customer of AT&T (11 years). An employee Kelly, signed my business up on AT&T YELLOWPAGES on line. Kelly, allowed a rating service be posted on my site " WITHOUT MY PERMISSION". I have a local competitor whom I suspect was the one that placed a defaming comment about me and my business on my $3500.00 AT&T Yellowpages on line. This was on there 2 months when a client alerted me and two weeks later it was removed. AT&T has a disclaimer limiting their liability of any damages to the exact amount of your one month of :"PHONE BILL". I believe the FCC should help the consumers with AT&T. Also before the employee (Kelly) quit working for AT&T he put my business into the computer as a disconnect..this resulted in my business being deleted from the yellow pages directory for this year.

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AT&T will not let me pay them

AT&T doesn't want my money! That's right, the put a block on my ability to pay my bills online.
Let me explain.

I moved to a new area, with myself i also moved banks. I had made some payments out of my old bank account number. This part is my fault.
The online bill pay system said my payments were late. It did not mention anything about a bank account no longer existing. So I tried to make another payment.

A few weeks later i noticed it still never went through. I realized now that it was using my old banking account information. No problem i thought, i will just add my new one in and make a payment.

*ERR* nope, it would not accept. I called them up and they told me there is a block for 6 months up to a year on making any further online transaction!

Can they remove the block, well they said someone could but they were unauthorized to transfer me to this person. So i can no longer make any online bill payments even though i have cash in my bank account and that they never notified what was going on or allow me to fix the problem.

So here i am, i would love to pay them and i could take a check in, but the principle of the matter is killing me. No warning, no second chances, you screw up once you have to wait a year to pay them online. It is an awful system. They lost all business from me.

I plan on looking for a new carrier, one that appreciates my money and one that enjoys getting paid. AT&T is the worst!

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marine abrahamian
sun valey, US
Mar 29, 2013 3:44 pm EDT

my problem is little bit different - my payments went to the land line account ( which i never used), instead of u- verse and for last 4 month i can't make them to transfer it to the correct account. the late charges acumulated ( $30.00 for Internet & $30.00 for TV !) and my payment for 3 months & 20 days came out to over $700.00 ! and that's when my s U-vers servise was about $100.00. I didn't even had too many TV chanels either, only basic ! I like to resolve the issue - IMPOSSIBLE ! ! - they now treataning with collection agency. i cancel all the services. using my cell phone, whatching TV via anthena ( not much of TB watcher ), and using high speed internet services only - with TIME WARNERS.

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ReallyATT?
san francisco, US
Oct 17, 2012 12:27 pm EDT

So ridiculous. It's an obvious inconveinience to us, their clients, but what baffles me is that it's more costly and inefficient for AT&T. They need to recheck their policies against the very basic principals of finance and income generation. If I were on their board of directors, I would be a very unhappy camper.

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Heb138
Woodland Hills, US
Nov 30, 2010 3:56 pm EST

I have a very similar problem, ATT does not want to allow me to pay online. The short story is that I had 2 phones, internet DSL service as well as U-Verse all bundled into 1 account. I have learned that this is a very, very, very dangerous mistake to make when dealing with ATT. If you do this, then the only person who can talk to you is a U-Verse account manager/rep. Finding one of these people in the ATT matrix is akin to locating "Bigfoot" in the deep forest. You will be transferred to many people who will take your name, verify your address, double check your zip code and phone number/s, then, and here it is - ASK FOR YOUR ACCOUNT NUMBER. This, in turn, will let them know that you are, indeed, a U-Verse customer - back on the merry-go-round with you! "Oh, you're a U-Verse customer - I have to put you through to a U-Verse representative." ME: "But the last 6 people I talked to said the same thing - I thought you WERE a U-Verse representative!" ATT: "No, sir. I do apologize. Please hold the line for the next U-Verse representative...should only be a lifetime or so..."

OK, I ranted - but that is what every phone call to ATT is like. I had so much difficulty that I made the error in thinking that, well, if I UN-BUNDLE all of my services, this should be easier. WRONG. Now, because I am a U-Verse customer but have cancelled all but my DSL service, they do not want to allow me to pay online.

Your summation was quite right - ATT is the worst. They have great services but, if you can't provide good customer service, you need to hand the reigns over to someone who can.

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AT&T 15 year old at&t bill

Since 1997, I have been receiving letters and annoying phone calls from a collection agency called Afni, Inc. alleging I owed $59.00 from 13 years ago - 1997. At&t has provided my phone service for the past 10 years and I don't tecall ever being late or missed a payment. When I picked up their service, they never once mentioned I owed them a cent from 1997. I began receiving letters from Afni, Inc, . The callers are rude and annoying, they call even on Sunday. This bill is on my credit report and has bee since 1997. According to the rules of the Credit, it should have been charged off due to the statue of limitations of 7 years. Help!

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AT&T Customer Reviews Overview

AT&T is a leading telecommunications company that offers a wide range of services to its customers. The company has received a significant number of positive reviews from its customers, highlighting its excellent customer service, reliable network, and competitive pricing.

One of the most significant advantages of AT&T is its customer service. Customers have praised the company for its prompt and helpful customer support, which is available 24/7. The company's representatives are knowledgeable and friendly, and they go above and beyond to resolve any issues that customers may have.

Another significant advantage of AT&T is its reliable network. Customers have reported that the company's network is fast and stable, providing excellent coverage in both urban and rural areas. The company's network also supports the latest technologies, such as 5G, which ensures that customers have access to the latest and greatest services.

AT&T also offers competitive pricing, which has been a significant factor in attracting and retaining customers. The company's plans are affordable and offer excellent value for money, making it an attractive option for budget-conscious consumers.

Overall, AT&T has received overwhelmingly positive reviews from its customers, highlighting its excellent customer service, reliable network, and competitive pricing. If you're looking for a reliable and affordable telecommunications provider, AT&T is an excellent choice.

AT&T In-depth Review

Company Overview:

AT&T is a telecommunications company that has a rich history dating back to 1876. It started as the Bell Telephone Company and has since grown to become one of the largest providers of wireless, internet, and TV services in the United States. The company's mission is to connect people with their world, everywhere they live and work, and do it better than anyone else. AT&T values innovation, integrity, and customer satisfaction.

Products and Services:

AT&T offers a comprehensive range of products and services to meet the diverse needs of its customers. They provide wireless services, including smartphones, tablets, and mobile plans. Additionally, AT&T offers internet services with various speed options and TV services with a wide selection of channels and on-demand content. The company also provides home phone services and bundles that combine multiple services for added convenience. AT&T's offerings are known for their quality and variety, ensuring that customers can find the perfect solution for their communication needs. Pricing and packages are available to suit different budgets and preferences.

Network Coverage:

AT&T's network coverage is extensive and reliable, covering a large portion of the United States. It competes strongly with other major competitors in terms of coverage area, ensuring that customers can stay connected even in remote locations. The network speed and performance offered by AT&T are commendable, providing fast and seamless connectivity for browsing, streaming, and downloading. Customers can expect a reliable network experience with AT&T.

Customer Service:

AT&T prides itself on its customer service quality and responsiveness. The company offers multiple support channels, including phone, chat, and email, to cater to different customer preferences. The response time is generally prompt, and the customer service representatives are knowledgeable and helpful in resolving customer issues. AT&T strives to ensure customer satisfaction and provides effective solutions to address any concerns.

Pricing and Plans:

AT&T's pricing structure and plans are designed to offer flexibility and value for money. They provide various options to suit different budgets and usage requirements. A comparison with competitors' pricing shows that AT&T offers competitive rates and attractive bundles. The contract terms and cancellation policies are transparent and reasonable, allowing customers to make informed decisions and switch plans if needed.

Technology and Innovation:

AT&T is committed to technological advancements and invests significantly in research and development. The company continuously introduces innovative features and services to enhance the customer experience. From cutting-edge smartphones to advanced internet technologies, AT&T stays at the forefront of technology to provide its customers with the latest and most reliable solutions.

Reputation and Trustworthiness:

AT&T has a strong reputation in the industry, known for its reliable services and customer satisfaction. Customer reviews and ratings reflect the positive experiences of many users. The company's trustworthiness and reliability are evident in its long-standing presence in the telecommunications market and its commitment to delivering high-quality services.

Corporate Social Responsibility:

AT&T demonstrates a commitment to social and environmental responsibility through various sustainability initiatives and community involvement. The company actively promotes environmental conservation, energy efficiency, and digital inclusion. AT&T's ethical practices and transparency contribute to its reputation as a socially responsible organization.

Partnerships and Collaborations:

AT&T has established partnerships and collaborations with other companies to enhance its offerings and provide additional value to customers. These collaborations bring together expertise and resources to deliver innovative solutions and improve the customer experience. Customers benefit from the seamless integration of services and the availability of exclusive features.

Overall Rating and Conclusion:

AT&T is a reputable telecommunications company that offers a wide range of high-quality products and services. With its extensive network coverage, reliable customer service, competitive pricing, and commitment to innovation, AT&T stands out as a reliable choice for customers. The company's strong reputation, corporate social responsibility, and partnerships further enhance its value. Overall, AT&T receives a positive rating for its comprehensive offerings and dedication to customer satisfaction. Potential customers can confidently choose AT&T for their communication needs.

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Contact AT&T customer service

Phone numbers

+1 (800) 288-2020 +1 (888) 333-6651 More phone numbers

Website

www.att.com

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